Back To Basics - Sage CRM
description
Transcript of Back To Basics - Sage CRM
sagecrm.com
Back to Basics CRM
Sage CRM
sagecrm.com
Back to Basics CRMCommunicate. Collaborate. Compete.
A CRM web programme offers business a rapid route to success and value
sagecrm.com
CRM is…
“A business strategy whose outcomes optimise profitability, revenue and customer satisfaction… CRM web technologies should enable greater customer insight, increased customer access, more effective customer interactions, and integration throughout all customer channels and back-office enterprise functions”.
- Gartner
sagecrm.com
CRM is…a Business Strategy, not a Technology
sagecrm.com
Communicate. Collaborate. CompeteBack to basics with web based CRM solutions
Communicate
Planning Pays Dividends•Define your needs•Commit to measures•Build coherence
Compete
Build upon your strategy•Information everywhere•Focus on strategic goals
Collaborate
Think company-wide•Not just for one area•Link processes for value•Leverage knowledge
sagecrm.com
Communicate. Collaborate. CompeteBack to basics with web based CRM solutions
Communicate
Planning Pays Dividends•Define your needs•Commit to measures•Build coherence
Define your needs …•Stakeholder analysis•Benefits prioritisation
Commit to measures …•Justify the investment costs - IRACIS
Build coherence•Clear descriptions of strategic objectives
sagecrm.com
Communicate. Collaborate. CompeteBack to basics with web based CRM solutions
Communicate
Planning Pays Dividends•Define your needs•Commit to measures•Build coherence
Safecall talks about the importance of communication with customers around the world …
sagecrm.com
Communicate. Collaborate. CompeteBack to basics with web based CRM solutions
Collaborate
Think company-wide•Not just for one area•Link processes for value•Leverage knowledge
Not just for one area …•Company wide benefits•Learn & grow with your plans
Link processes for value …•Processes that make sense for customers
Leverage knowledge …•Share the corporate wisdom
sagecrm.com
Communicate. Collaborate. CompeteBack to basics with web based CRM solutions
Collaborate
Think company-wide•Not just for one area•Link processes for value•Leverage knowledge
Cellular Solutions talk about the importance of collaboration across his company when it comes to customer care …
sagecrm.com
Communicate. Collaborate. CompeteBack to basics with web based CRM solutions
Compete
Build upon your strategy•Information on tap•Focus on strategic goals
Information on tap …•Information anywhere, anytime
Focus on strategic goals …•Embed & evolve the implementation
sagecrm.com
Communicate. Collaborate. CompeteBack to basics with web based CRM solutions
Compete
Build upon your strategy•Information on tap•Focus on strategic goals
Information on tap …•Information anywhere, anytime
Focus on strategic goals …•Embed & evolve the implementation
sagecrm.com
Back to Basics CRMCommunicate. Collaborate. Compete.
Communication, collaboration & competing effectively …
Requires a focus on a planned deployment and stakeholder investment.
See for yourself the difference that Sage CRM could make to your business
www.sagecrm.com
Get Social with Sage CRM & stay up to date