[Back office services] how to empower your back office services team
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Transcript of [Back office services] how to empower your back office services team
Back Office Team
Your back office team needs to be
empowered so they can give their best
in what they do
The service they give to your
customers can either strengthen
your brand image or damage it.
So they, too, need to be motivated and inspired in their
job.
Here are some ways you can empower
them.
PROVIDE COACHING
GIVE ACCESS TO TRAINING TOOLS
OFFER REWARDS AND INCENTIVES
CREATE A CULTURE OF OPEN COMMUNICATION
Bottom line, you need to let your team know that
they’re important and valuable to your company.
By acknowledging their
accomplishments
helping them in their mistakes
listening to what they have to say
and training them consistently
you’ll empower them according to the best of their
abilities
http://www.spi-global.com/crm/our-services/back-office-fullfillment