Back office management in UNPANunpan1.un.org/intradoc/groups/public/documents/UN/UNPAN030572.pdf ·...

United Nations Public Administration Network

Back office Management in UNPAN: From a Successful Interactive Portal to a Web 2.0 Institutional Networking Site

Deniz Susar, Knowledge Management Branch

DPADM/UNDESA

Shanghai, Republic of China 25 May 2008


Agenda Overview of UNPAN• Back Office Management in UNPAN •

IT Infrastructure DotNetNuke Taxonomy Reusable modules Multilingual portal Interoperability Online Training Monitoring & Reporting & Support


? Global networking tool that connects relevant

international, regional, subregional, and national institutions worldwide for the promotion of better public administration

institutions

UNPAN = Institutional Networking

Social Networking >

Professional Networking >

Institutional Networking >

Connects individuals to each other

Connects both individuals

&institutions

to each other

content

>1000 web pages

announcements

>29000 documents

>800 events

directory>400 resource entries >8000 experts on PA

8 online training courses

Number of Documents

0

5000

10000

15000

20000

25000

30000

2002 2003 2004 2005 2006 2007 2008

Special thanks goes to APCITY who became the first UNPAN partner organization uploaded more than 10,000 documents !

Traffic – 2008

Average #s for 2008 Visits/Day: 18,427 • Visit Duration: 18 minutes • Hits/Day: 59,287•

Traffic – Originated Countries

0

10000

20000

30000

40000

50000

60000

70000

80000

90000

100000

India

South Afric

a

China

Austra

lia

UK

France

Malays

ia

Canada

Braz

il

Phillipinn

es

Motivations for the upgrade

Update site anywhere •anytime by anyone Engage users & provide •more interactivity Web 2.0 tools: polls, blogs, • RSS etc.

Some of the latest community Web sites to take the world by storm are Youtube, Facebook, LinkedIn, Myspace



Bandwidth costs Hardware costs Broadband Dialup APIs Screen scraping Web applications Web forms Google Netscape Trade sales IPOs Sharing Owning Wireless Wires Tags Taxonomy RSS Portals Blogs Home pages XML HTML Peer to peer Client-server Communities Companies Writing Reading Web 2.0 is aboutWeb 1.0 was about


UNPAN: From Web 1.0 to Web 2.0

Back Office Management

those areas that support the front line delivery of services

Back Office Management in UNPAN

IT Infrastructure• DotNetNuke • Taxonomy• Reusable modules• Multilingual portal • Interoperability • Online Training • Monitoring & Reporting•

1. unpan IT infrastructure


2. how unpan uses dotnetnuke


1. DotNetNuke (DNN) DNN is a Web Content Management System Open Source license (BSD) Large community support Written in VB.NET Runs on IIS with .Net Framework Uses SQL Server as the data store Over 400,000 registered users and growing


DNN is Community, It’s Content, It’s Collaboration! (3Cs)

How UNPAN uses DNN?Front-end

New look & feel • Consolidated regional homepages• Dynamic What’s New Page• User rating and feedback• Transparent view numbers • New Modules •

Back office management User Registration • Updating portal anytime anywhere • Taxonomy • Interoperability with e-Gov Readiness KB• Reusable modules • New features such as RSS etc.• Monitoring with Google Analytics, WebTrends •

DotNetNuke – User Interactivity Features

Announcements News Library Events

Conferences • Training •

Directories Resources • Experts •

DotNetNuke – New Modules for each Region

Partners login to add entries to the UNPAN modules: announcement, news, documents, events, directories

DotNetNuke – Web Page Updates

UNPAN partners fill in the other fields of the announcement and the announcement appears on the live site as soon as they submit.

DotNetNuke – Web Page Updates

2. taxonomy


taxonomypractice and science of classification

taxis: order nomos: law or science

TaxonomySame taxonomy for all modules

Announcements News Library Events

Conferences Training

Directories Resources Experts

Users can also use theirown tags for all the entries in all the modules…


3. reusable modules



Reusable Modules

All modules have 3 common fields:

Taxonomy • Country • Institution (UNPAN Member)•

http://www.unpan.org/amdin

By using the same UNPAN modules; we are able to create a ‘portlet’ within the

UNPAN portal for all the institutions. You will find the entries that are owned

onlyby that UNPAN member in this ‘portlet’.

Reusable ModulesBack Office Management in UNPAN

Global Knowledge Repository for Electronic/Mobile Government

4. multilingual portal


Multi-language portalBack Office Management in UNPAN

5. interoperability



Interoperability

Between DotNetNuke and

Oracle/Stellent Document •Management System Udutu (Single sign-on)• e-Gov Readiness Knowledge •Base

6. online training



Online Training

The Learning Manager • Udutu Online Authoring Tool •

7. Monitoring & Reporting & Support



Monitoring & Reporting & Support

Web Web Trends, Google Analytics

Our ProgressBugTracker,http://ifdefined.com/bug


Monitoring & Reporting & Support

Support

UNPAN Helpdesk [email protected] UNPAN CMS

training workshops online training manuals (voice & video)

Participating in an unique worldwide network•Learning from other members of the network (North-South & South-South)•Sharing your products/services through additional channels•Receiving free network IT support and tools to save money for all•Reaching out to larger audience •Making thyself more visible through the more powerful vehicle•Enhancing KM capacities via UNPAN IT tools•Understanding better the user’s needs•Providing more needed products and services (one-stop shop)•Being highly recognized and appreciated by the UN GA,ECOSOC and the •worldwide public users


KM Benefits via UNPAN

Political support at all levelsNeed better understanding of who we are and what we can doNeed better understanding of the needs of the people we serveNeed better understanding of the importance of KM Need incentives and recognition systems for KM workers

Planning and implementation supportNeed a long-term and sustainable strategy on institutional KMNeed necessary human and financial resources for KM Need better integrated process among IT, back office KM and front office service

IT Infrastructure supportNeed easier, simpler and friendlier tools and tools to avoid double KM workNeed innovative capacity in KM through IT tools

Marketing supportNeed creative means for promoting the service we provide via the Network


KM Challenges via UNPAN

Political support☺

Providing UNPAN members better sense of ownership and identityPromoting your UNPAN work at your respective board or governing meetings

Planning and implementation support☺Providing UNPAN contributors with better quality control toolsProviding UNPAN users with better monitoring and evaluating tools

IT Infrastructure support☺Providing UNPAN member with easier and less burden tools on online KM Providing UNPAN members with more optional tools for design and customize their contentsProviding UNPAN members and users with better interactive toolsProviding UNPAN users with easier and friendlier navigation

Marketing support☺

Providing UNPAN members with more promoting means


What can UNPAN do to overcome challenges ?

Summary


institutions

content

web pages

announcements

documents

events

directoryresource entries experts on PA

online training courses

1. how unpan uses dotnetnuke
