Connection helpDon’t know if you’re connecting via router or extender?• The easiest way is to compare the signal strength displayed on your device with the

extender switched on and off. The extender simply relays the data from your hub/router. It’s your device that controls which signal it connects to.

Can’t connect extender to router• If the range lights continue to scroll back and forth for more than 1 minute after

connection attempt. Check your hub/router is switched on and try moving your extender closer to it.

• If your device often loses internet access and the extender’s Too far or a bit too far light

is on, try moving the extender to another socket.• If you are trying to use WPS but it doesn’t work (Too far and Too close (red) lights continue

to flash), it may be that it’s incompatible with the WPS function in the extender. Try switching the extender Off then On and repeat Method 1. If it still fails, follow the steps in Method 2, to connect without using the WPS button.

• If you’re unable to connect using Method 2, check you have selected the correct wireless network and you’ve entered the correct wireless key.

Can’t connect to internet• Check your router is connected to the internet and your wi-fi is working correctly.

Can’t connect your device to wireless• Make sure your device is correctly set-up to connect to your hub/router before trying

to use the extender.• Microwaves and some electrical equipment may interfere with the wireless signal.• Check the lights on your extender and make sure you are in Good range, if not see the

section ‘Move extender to optimum location’.• Thick/concrete walls and ceilings will affect wireless performance.

All lights are off• Check the power socket is working and switched on.• Check the extender is turned on (the On/Off button is on the top).

Light status

Light Status What’s happening

Power On Extender running normally

Off Extender turned off

Red

Flashing

Extender not configured to connect to hub/router

Go to step 1

Red/Blue

Scrolling

Extender connecting to hub/router

If scrolling for more than 1 min, check your hub/router is switched on and try moving your extender

closer to it

WPS On WPS connection successful (goes off after 30 seconds)

Flashing Authentication in progress or faster flashing indicates connection error

Off No WPS session in progress

Offices worldwideThe services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract.© British Telecommunications plc 2017. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000.Designed and produced by The Art & Design Partnership Ltd.Printed in China / Issue 5 / ADP08-17

Extender default settings

General informationFor information on safety instructions, technical information or setting up the extender, please see the

Frequently Asked Questions at bt.com/wifiextender750GuaranteeYour Dual-Band Wi-Fi Extender 750 is guaranteed for a period of 3 years from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Dual-Band Wi-Fi Extender 750 or any component thereof which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.The conditions of this guarantee are:• the guarantee shall only apply to defects that occur

within the 3 year guarantee period

• proof of purchase is required• the equipment is returned to BT or its agent

as instructed.This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.This guarantee does not affect your statutory rights.To find out what to do if your extender is in or

outside of the 3 year guarantee, please see the FAQ

at bt.com/wifiextender750How to recycle your equipmentThe symbol shown here and on the product means that the product is classed as electrical

or electronic equipment, so DO NOT put it in your normal rubbish bin.

Find out more• If you need more help, go to bt.com/wifiextender750 where you can view

Frequently Asked Questions.• If you cannot find the answer to your problem in the Frequently

Asked Questions, then please call our free Helpline on 0808 100 6116*. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.

* Calls made from within the UK mainland network are free. Mobile and international call costs may vary.

Dual-Band Wi-Fi Extender 750User Guide

Box contents

Dual-Band Wi-Fi Extender 750

Ethernet cable

It’s all part of the Waste Electrical and Electronic Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground.You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.

Radio Equipment Directive Declaration of ConformityHereby, British Telecommunications plc declares

that the radio equipment type Dual-Band Wi-Fi Extender 750 (085854) is in compliance with Directive 2014/53/EU.The full text of the EU declaration of conformity

is available at the following internet address: bt.com/producthelpThis device has been evaluated for and shown compliant with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body.Operations in the 5.15-5.35GHz band are restricted to indoor usage only within Europe.

Radio transmission information1 Frequency range 2401 – 2483MHz

Max power 19.37dBm 86.50mW2 Frequency range 5170 – 5710MHz

Max power 24.40dBm 275.42mW

Power consumptionIn operation 4.0 WattsNetwork standby 3.8 Watts Off mode 0.1 WattsElapsed time before going into standby mode

5 Minutes

Turn over for set-upTurn over for set-up

Reset to factory settingsIf you need to access advanced settings, have forgotten your password or if the extender stops working you can reset it to its factory settings.1 Make sure the extender is plugged

in and switched on.2 Press the Reset button for 1 second

to restore factory default settings.

Using the ethernet cableYou can connect an additional device to the ethernet port that will use the wi-fi extension at the same time as your wireless devices.Connect your device to the extender’s ethernet port using an ethernet cable.

Reset button

The band switchThis switch sets the frequency band your extender uses to connect to the hub/router. By default your extender uses the 2.4GHz band for maximum range and compatibility.If you have a dual-band hub/router (e.g. BT Home Hub 4 or 5), selecting the 5GHz band may improve performance (speed) as there is less wireless congestion.To change to the 5GHz band, unplug the

extender, move the band switch to the

5 position and go to step 1 Method 2 - Without WPS button.

Selecting the 5GHz band may reduce the range and you will need to move the extender closer to your hub/router.

2.4GHz Range

5GHz Performance

For a video on how to set up your extender, go to

bt.com/wifiextender750

Method 1 - Using WPS buttonConnection to your router is very easy if it supports WPS; most recent routers do

(e.g. BT Home Hub 3 and later, or any other router that has a WPS button). If your router doesn’t support WPS or this method fails, go to ‘Method 2 - Without WPS button’ opposite.

1 Plug the extender into a power socket near your broadband wireless router

(e.g. in the same room). Check the extender On/Off button on the top is switched on. Wait 20 seconds for the extender to boot up. The Power light will be steady blue and the Too close and Too far red lights will be flashing together.

2 Press the WPS button on your router.3 Press the WPS button on the extender (for 1 second) within 2 minutes.4 Wait until the WPS light stops flashing and one of the range lights is solid. The extender

is now configured with your hub/router, and you’re ready to find its optimum location, see

2 below. If this fails (WPS light stops flashing and the Too far and Too close red

lights continue to flash), please use ‘Method 2 - Without WPS button’ opposite.

Note: the WPS button on your extender is only used to connect to the router and can’t

be used to connect devices.

Method 2 - Without WPS buttonIf you don’t have a WPS button on your hub/router, you can set up your extender using the web based set-up with an internet browser.

Important: Before following these instructions, make sure your computer is not connected to the internet (unplug its ethernet cable or disconnect from your wi-fi network).

1 Plug the extender into a power socket near your broadband wireless router

(e.g. in the same room). Check the extender On/Off button on the top is switched on. Wait 20 seconds for the extender to boot up. The Power light will be steady blue and the Too close and Too far red lights will be flashing together.

2 Connect your computer to the extender using option A or B below:

Option A - Connect wirelessly- Use the wireless connection software or settings on your computer to display

the list of available wireless networks in your area.- Find your extender in the list and select it; it’s called BTWifiExt750-XXX.- Enter your extender’s wireless key (printed on the back of this guide).- Complete the connection on your computer.

Option B - Connect using the ethernet cable- Insert the ethernet cable into the extender and the other end into

your computer.

3 Open your internet browser and enter http://192.168.1.1 in the address field.- Enter your extender’s Admin password (printed on the back of this guide),

then click Login.- Click Start at the bottom then follow the on-screen connection wizard.

4 When you click Finish your browser will lose connection to the extender

(ignore browser errors). The extender’s range indicator light will stop flashing

on successful connection. The extender is now configured with your hub/router, and you’re ready to find its optimum location, see 2 below.

Full instructions on how to connect devices using different operating systems

are in the Frequently Asked Questions, available at bt.com/wifiextender750.

1 Plug in the extender halfway between your hub/router and the area you wish to extend wi-fi to.

2 Give the extender 20 seconds to boot up, then the range lights will scroll back and forth

while it searches and connects to your router. After about 30 seconds, the flashing will stop and the signal quality will be shown. Ideally the Good range light will become solid blue and you can go to step 3 . If not, try a different location as described in point 3.

If the range lights continue to scroll back and forth for more than 1 minute. Check your hub/router is switched on and try moving your extender closer to it.

3 Check the lights and if necessary move the extender closer or further away from your hub/router depending on the light status below. Then check the light status again. A range light will be steady blue or red.

The extender gives you two new wireless networks, one on the 2.4GHz band and one on the 5GHz band.

The 5GHz band (EXT5) will give the best performance when close to the extender, the 2.4GHz band (EXT2) is best for range.

1 The extender’s network name is the same as your hub/router with EXT2- (2.4GHz band) and EXT5- (5GHz band) added to the front.

For example: Hub/router wireless network name: BTHub5-1234 New extended network names: EXT2- BTHub5-1234 and EXT5- BTHub5-1234

2 From your device, select the network you wish to connect to.

3 Enter the wireless key – this is the same as your hub/router.

2 Move extender to optimum location 3 Connect your devices

OR

Too close (red) Move the extender further from the hub and closer to the area you want to receive wi-fi.

A bit too close (blue) The extender will work but there’s less wi-fi extension.

Good range (blue) Good router signal strength. Ideal location for maximum performance.

A bit too far (blue) The extender will work but a bit too far from your hub/router for best performance.

Too far (red) or scrolling back and forth for more than 1min Move the extender closer to your hub/router.

It’s normal for the range lights to change occasionally. This is because wireless signals can vary due to other factors e.g. electrical appliances/devices.

1 Connect to your hub/router

For a video on how to set up your extender, go to

bt.com/wifiextender750