B RESORT INTERNSHIP

Vice President of Human Resources: Frances ClearmanDirector of Human Resources: Soraya LashleyHuman Resource Coordinator: Sylvia Roman

Secretary of Human Resources: Paulette

DEPARTMENT OF HUMAN RESOURCES

ADP Payroll

Spoke to Justin LeoMicros

Testing the menuTour of kitchen and restaurant

Met with other cooks

DEPARTMENT OF F&B

ServerBusserCarver

Food RunnerBartenderBarback

AMERICAN Q

Mentored with Alena, Myra, Brandy, Scotty

Supervisors: Rachid, Agnes, and Hector.

Pomegranate Cosmo Vodka Cranberry

Rum CokeCuba Leroy Rum coke lime

Gin TonicVodka SodaApple Tini

Long Island Iced TeaDirty MartiniManhattan

Sweet VermouthBourbonBittersStored

AMERICAN Q BAR

Moscow MulePineapple MojitoTennessee Fire

DishwashingPolishing different glassesLimeLemonsPineapplesCucumbersRaspberryMintHibiscus Flowers

Wiping down counters

Wine/Beer MenuCocktail MenuWhiskey Menu

Do they need cups?-Find and/or clean cups

Are the bars/tables clean and cleared-Clean off plates and cups

-wipe down areaDo they need materials

-Get Rollups, syrup liquor, liqueur -Ask for specifics

Are they waiting for food to come out-Grab utensils/plates

-Check on food-Bring out food

Is the trash full-Empty trash and replace trash bag

Check with bartender before you leave

POOL BAR

Mentored with Gerlyn and ChristinaDifferent drinks

Stocking beverages and fridges

PICKUP

How may I take your order?What hotel are you located at?May I get the room number?

What would you like to order?

PIZZA GUY

Mentored with Brenda. Learned from Meyer about the position and how it works.

BEO: Banquet Event Order18000-20000 SQ. FT. Ballrooms

Grand I-VSet UpLinens

More courses and more detail is more peopleServers make about $25 per hr.

BANQUETS

Stock ice machineSweep and wipe down tables in cafeteriaBucket for silverware and bin for plates

Prepare ice bins for saladStock food items for cooks and chefs

DISH ROOM/PREP COOK

Spoke to Martin

CATERING SALES

Spoke to BenyDiscussed the different indulging products

Competition with five other local hotels

DEPARTMENT OF SPA

Spoke to Mackenzie, Taia, Mary HutchcraftDifferent markets

Group salesClientele

Virgin Group, Thomascook

DEPARTMENT OF SALES

Interacted with Todd FarberDiscussed revenuesChecked Orbitz, Expedia, booking,

DEPARTMENT OF REVENUE MANAGEMENT

Spoke to Theresa KohlerAccounts Payable PersonAccounts Receivable PersonCash RoomReconcilliation for armored truckOPERA and MicrosM3 Back OfficeGeneral Ledger FinancialFinancial statement, balance sheet, reporting,Management company 4th day12th day 14th day

DEPARTMENT OF FINANCE

Spoke to Manny CastilloToured level 17, elevator room, boilers, AC machines, generator, chillersHistory of the hotel building itselfSpoke to JorgeSpoke to Say-dSpoke to YordanyFire safety and panelsPicked up garbage in the parking lotFixed a few chessboard props, worked in the banquet hallway

DEPARTMENT OF ENGINEERING

Windows (2)Queue Reservations

Color CodedReservationRoom + TaxSecondaries

Room discrepanciesForm

ReportsFixed Charges (Resort, parking)

Room typeShift ChecklistLate checkout

DEPARTMENT OF FRONT OFFICE

Spoke to Stephanie and ClaudiaTested a practice reservation call

DEPARTMENT OF RESERVATIONS

Brand DeliveryBrand cultureMarketing SiteGuest ExperiencePR CommercialsMediasMagazine featuresMedia visitsB Ambassador ProgramB Celebrating event

BRAND EXPERIENCE

Social MediaInitiativesPromoSatisfactionBlogTerraceZero entry poolUnderwater speakersPick up (grab and go)

B Ambiance: White Tea + thyme, Lighting, Music changesB Social: Colorful cushions and round tablesB In-Touch: Monscierge, Free B WifiB Nourished: American Q, In-room Dining, Pool Bar, Pick UpB Indulged: AVEDA SpaB Active: Fitness CenterB Humane: Benson the frogB Sensitive: Green + InitiativeB Adventurous: Destination

D: DestinationN: VogueA: Approachability

BRAND EXPERIENCE

HousekeeperHousemenB Treated AttendantPool AttendantLaundry AttendantTrash & Chute personnelCarpet CleanerLobby AttendantHousekeeping Supervisor

DEPARTMENT OF HOUSEKEEPING

The hotel has a total of 394 rooms. A Combination of rooms in the tower beginning with the 2nd floor to the 17th floor and in Lanai with rooms on both the 1st and 2nd floors. The positions to the left are what keeps the hotel running everyday.

Spoke to Jill Capano; Assistant Director of HousekeepingSpoke to Felix, Editha, Ella, Veronica, Patrick; Housekeeping Supervisors