Azure Standard Welcome Guide

WELCOMEGUIDE

www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time |

Wlcome to Azure Off ering all natural, bulk and organic foods at aff ordable prices

and delivering directly to customers across the country.

We are delighted you’re joining us in your journey toward a healthy and abundant lifestyle. It’s our hope to develop a trusting

and long standing relationship with you as we grow together.

Place your order and get information on thousandsof products at www.AzureStandard.com

Our customer service team is happyto help you with anything on your mind.

Call: 971.200.8350 | Fax: 971.645.4759Email: [email protected]

(we’re sorry, we do not accept orders via email)

Open Mon - Th ur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacifi c Time

• PlaceanOrder• CustomerService• ProductQuestions• BillingQuestions

• ReturnsorCredits• JoinaDrop• DropManagers• DeliveryInformation

Azure Headquarters/Farm Mailing: 79709DufurValleyRd,Dufur,OR97021Customer Service Call Center:222MainStreet,Dufur,OR97021

Moro Warehouse Product Delivery:500AzureLane,Moro,OR97039Dufur Will-Call - Azure General Store:220MainStreet,Dufur,OR97021

Moro Will-Call - Azure Warehouse:500AzureLane,Moro,OR97039

WHO WE AREAzure specializes in natural, organic, earth-friendly foods and products. We deliver directly to customers, buying clubs and retailers by semi-truck and UPS. Azure delivers all across the U.S. including Alaska and Hawaii. If you would like to learn more about the history of Azure, please go to our website www.azurestandard.com and read About Us, written by DavidStelzer,AzureFounderandCEO.

THE AZURE MISSIONAzure helps people throughout the country realize their greatest potential for abundant living by providing the products, information and services they need to make healthy and empowered choices.

AZURE’S LONG TERM VISIONAzure strives to inspire healthy and abundant living, expanding our distribution of natural, organic foods and products across the entire U.S. At the same time, we maintain our commitment to top-notch quality service and educational tools, second to none. We envision a nation-wide network of customers and like-minded people, focused on sharing heathy living recipes, nutritional therapies, herbal medicine, positive mindset, and any other health-giving practices.

Our long term vision is one we are developing step-by-step over the next 10-20 years, all the while continuing to work on perfecting the live, organic, agricultural practices we adhere to at Azure Farm. We will share this information with many of our supplying growers so their products can become certifi ed as Azure Organics which will off er a wide range of “better than organic” items - providing superior nutrition from soil to table. We envision a transparent window between growers, processors and consumers, fostering strong and resilient relationships based on trust and mutual appreciation.

We intend our farms and processing facilities to become role models for both consumers and producers, to inspire growers to meet exacting standards and consumers to accept nothing less. Th e facilities will be used as a training ground for young entrepreneurs who want to learn to become our suppliers, and go through our comprehensive training pro-grams. For consumers, we will be off ering classes in healthy food preparation, gardening and all other aspects of sustainable and abundant living. Once they have completed a defi ned curriculum of courses, they will be eligible for a healthcare program with Azure’s network of health professionals who will further educate and help with preexisting conditions.

We at Azure Standard aim to inspire our entire team and alliances to thrive in abundant living. Welcome to our vision and stay tuned in for each new development!

www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | www.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time | Page 2

BECOME A CUSTOMERAnyone can become a customer…groups of neighbors, family and friends, buying clubs, retail outlets, or just an individual. Anyone can order and receive Azure products. It takes less than a few minutes – and it’s FREEtojoin!

SIGN UP ONLINE OR GIVE US A CALLOnline www.AzureStandard.comCall 971-200-8350 (retail outlets and wholesale customers must call)

FIRST, JOIN A DROPTo complete an order with Azure, you will need the unique number of the drop where you will receive your products.

WHAT IS A DROP?• Droplocations(“drops”)areestablishedoncurrenttruckdeliveryroutes.Eachdrop

isidentifiedwithauniquenumber.OpenDropsarewillingtoacceptnewmembers.Private and commercial drops are also available.

• Droplocationscanincludesomeone’shouse,inachurchoranothergatheringpoint,orthey can be in a vacant parking lot that is convenient for the members. Some drops have storage that keeps items out of the weather elements, some have refrigerators or freez-ers. In many cases, no facilities are available and customers must meet truck and driver on time to pick up their deliveries. Th e drop coordinator is responsible for ensuring drop locations are available and are as convenient as possible for the members.

You can fi nd a drop near you by calling Azure Customer Service. You may also go online to view drops in your region at www.azurestandard.com/drop-point-locator. • Writedownthenumberofthedropyouaregoingtojoin.• Afteryousignupwithadrop,youshouldmakecontactwiththedropcoordinatorto

receive delivery and logistical details. • Ifthereisnodropestablishedinyourarea,Azurewouldliketoknowifyouareinter-

ested in coordinating a drop for your community! In the event we are not yet ready to develop a route in your area, we will keep your contact information for future reference as we consider new routes. In that case, you can order most products and have them deliveredviaUPS(justnotperishables,frozenorchilleditems).

• InOregon,theAzurelocationsofMoroandDufurhaveweeklydropsforpeoplewholive in those regions. Products are available for pick-up Wed – Friday, 8 am to 5 pm.

• Addthedropnumbertoyourazureaccount

Congratulations, you’ve joined the Azure communitywww.AzureStandard.com | Call 971.200.8350 | Open Mon - Thur, 6 am - 6 pm; Fri 6 am - 4:30 pm Pacific Time |

GO SHOPPING!• Shoponlineatwww.AzureStandard.com• Requestafreecatalogviathewebsiteunder“CatalogsandPublications”• [email protected](no orders accepted via email)• GiveourCustomerCareTeamacallwithquestionsortoplaceyourorder

You’re a new customer…. now what?



CHECKING OUT IN THE WEBSITE SHOPPING CART

• Afteryou’veshoppedthegreatproductsandprices,simplyclick“CheckOut”andselectyour payment type.

• AttheDeliveryScreen,youwillchooseWillCall,UPS,orTruckRoute.• You’llchooseTruckRouteifyou’vejoinedadroppointandyouhavethatdroppoint

number.• AtthePaymentScreen,chooseyourpaymenttype.• AttheSummaryScreen,reviewallyourinformationindetailandclick“Submit”.• Youwillreceiveanemailconfirmationofyourorder.Ifyoudonothaveemail,makea

note of the order number on the screen.• YoumayupdateyourorderanytimebeforeyourCut-OffDeadline.Pleaseremember

toclick“Submit”againatcheckout.Byresumingyourorder,youwillonlybechargedonce,afteryourCut-Off.RemembertoclickSubmitforyourordertobeplaced.


My Drop Point #_______________ Estimated Drop Day and Time________________________

My Drop Location Address _________________________________________________________

__________________________________________________________________________________

My Drop Location Directions _______________________________________________________

__________________________________________________________________________________

My Drop Coordinator’s Information _________________________________________________

Name____________________________________________________________________________

Phone Number(s)__________________________________________________________________

Email _____________________________________________________________________________

Alternative Contact_________________________________________________________________

MY AZURE ACCOUNT

BILLING INFORMATION

• Ifyouareonaroutewithafuelsurcharge,youwillhavean8.5%shippingsurchargeaddedtoyourinvoice.Youcanapproximateyourtotalchargebytakingthegrandtotaland multiplying it by 1.085. Th e following states have fuel/delivery charges due to the longdistancefromtheAzurewarehouse;AL,AR,CO,FL,GA,IA,IL,IN,KS,KY,LA,MI,MN,MO,MS,MT-eastofMissoula,NC,ND,NE,NM-east,OH,OK,SD,TN,TX,UT,WI,WY.

• IfAzuredoesnotshipalltheitemsinyourwebsitecartforwhateverreason,yourcardwill only be charged for the items shipped. If you ordered a “variable weight item”, the actual items picked and packed will be weighed and your card is charged according to actual weight.

• Todetermineyourfinaltotal,simplylogintoyouraccountafteryourorderships.Youwillseeallitemspackedandshippedforyouandthetotalcharge.

• Youwillreceiveapackinglistemailofyourorderafterit’sloadedontothetruck.


WHAT TO EXPECT FROM AZUREWe’re here to serve you. We want you to have an unsurpassed experience learning how to transform your life into one of health and abundance. Please let us know anytime we are not meeting your expectations.• Azureoffersabi-monthlySalesFlyerfilled

with new product information, promotions and price savings, recipes and information about seasonal produce. It’s available with your order andonline,andit’sFREE!

• Orderinsmallpackagesorlarger,bulksizes.Plan your purchases and share bulk quantities with others to receive the greatest savings on aff ordable prices.

• Ourseasonalproduceislistedunder‘Specials’onthewebsite.• Don’tmissourBargainBinoffersfordamagedornear-expiredproducts,andour

Closeouts and Overstock specials.• FrozenandrefrigerateditemsarenotavailableforUPSshipping.• Weofferinventorylevelsforeachproductonthewebsite.Iftheinventorynumberis

zero,wearetemporarilyoutofstock.Youmayseeaniteminyourcartthatisunfortu-nately out of stock when your package is shipped. In that case, you will not be charged for that item.

PRODUCEIt is best to order your produce as close to your cut-off date as possible, as we do not hold items for early orders. Produce turns over quickly and is only available while supplies last. Th erefore, only in-stock produce is visible on the website. If you place an item in your cart that is not available by the time you order is shipped, you will not be charged.DropsinAlaskaandHawaiiareshippedviabargelinesandwecan’tguaranteethequalityof the produce your receive.Please consider the time your produce will be riding on the truck when ordering, particu-larly perishable items such as tomatoes or fruit. Th e quality at delivery will depend on the typeofproduce,lengthofrouteandclimateconditions.Deliveryschedulesareavailableonour website.

Handy Azure Information – THE FINE PRINTPRODUCTS• “Transitional”produceornaturalfoodsareintheprocessofbecomingcertified

organic. They must carry the transitional certificate for 3 years– verifying organic practices during that time, before they can be issued the organic certification.

• “Organic”productshavecompletedtheguidelinesandrequirementsnecessarytoobtain(andretain)anorganiccertification.

• “Non-GMO”productsareincludedintheOrganiccertification.• Azurecarriesroughlyover10,000itemsfromtoothpastetogardensuppliesandpro-

duce.BUT,youmighthaveafavoritethingthatwejustdon’tknowaboutyet.LETUSKNOW!Youcanmakeyoursuggestiononthewebsiteviathe“SuggestaProd-uct”link,orgiveusacall.Besuretoprovideasmuchinformationabouttheproductas possible, including why you like it so much, plus supplier contact information. If you have questions about any Azure product, don’t hesitate to contact our customer service department.

• EachnewproductpresentedtoAzuregoesthrougharigorousreviewbyapaneloffoodexperts, and includes taste testing, product trial, and ingredient verification. Products NOTendorsedorknowinglysoldbyAzureinclude:Artificialpreservatives,fluoride,GMO’s,porkproducts,shellfishproducts,coffee,alcoholicbeverages,tobacco,refinedsugars,artificialsweetenersandcolors,bleachedflours,monosodiumglutamate(MSG),and nitrates /nitrites. If you notice any of these ingredients in any of our products, please let us know.


PLACING AN ORDER• Azure accepts orders online,

over the phone, by fax, or mail! For all non-website orders, use the order form in the back of the product catalog.

• Phone Orders: Have your cus-tomer number, product numbers and quantities ready when you call. Phone order cut-off is 4 p.m. Mon-Fri, Pacifi c Time.

• Fax Orders: Fill out order form completely, including name, cus-tomer number, phone number, address, and location/name of contact where order will be delivered and credit card. Write legibly in a dark pen color. Fax order cutoff is 12:00 p.m. Pacifi c Time on your route’s cutoff day. We encourage you to call to confi rm that your faxed order was received.

• By Mail Orders: Use dark pen, write legibly, and fi ll out order form completely, including name, customer number, phone number, address, and location/name of contact where order will be delivered. Please allow 5-6 working days before your cutoff date(considermailholidays!)foryourorderbymailtoreachusandbeprocessed.

• Please note that we do not use a backorder system. If you ordered but did not receive an item because it was out of stock, you will need to order it again with your next order, or when it is next available.

• If you have not placed an order in a while, give us a call. We want to ensure your account is still in good standing and your drop is active. We consider you a customer for life unless we hear otherwise. Th erefore, your customer number will never change. However, drop locations do change, so we want to ensure you have a positive experience. Also, if you’ve moved, we are happy to put you in contact with a drop coordinator in your new city or town.

• To receive the free Sales Flyer, add item CT005 to your order. To purchase a mail subscriptiontoourcatalogs,flyersandotherpublications,useitemCT014.

• Payment: Prepayment is required for all orders not pre-approved for credit terms.* WeacceptVisa,Mastercard,Discover,personalchecksandmoneyorders.



PRICING, BILLING AND PAYMENTS • Azure’sgoalistoprovidethebestpossiblepricesbyoperatingonacost-plusbasis

and passing on any savings when costs go down. Azure prices are subject to change without notice based on our costs, so prices in the printed catalog may not remain accurate during the entire published period. Price changes may occur between the timeyousubmityourorder,andthetimeyourorderispickedandpacked(especiallyifyouorderfarinadvanceofyourcutoffdate).Youwillonlybechargedforthepriceas it appears at the time you submit your order. Please feel free to give us a call at any time for current pricing. If you resume your order, prices could change.

• Whilewedoourabsolutebesttocarefullyproofallofourmaterial,mistakescanhap-pen, and we will not be obligated by typographical errors or misprinted prices in our catalogsorflyers.

• Azureacceptscash,checks,moneyorders,atthedroplocation,onlywhentheaccountispre-approved for credit. We do not accept food stamps or coupons. Checks returned for insuffi cient funds are subject to an additional $20 service charge.

• *AllapprovedaccountsforcredittermsarerequiredtopayAzurewithinNet10Daysofdelivery.Youmaypaythedriveratdelivery,callin your payment with a credit card, or mail your check within 24 hours from delivery in order to ensure payment is received by the due date.

Net10DayTermswillbediscontinuedifaccountsare over 14 days past due. A billing service charge of $5.00 per month may be added to accounts due past 28 days.

For Credit Application, contact Customer Service a minimum of 14 days prior to your cut-off .

PRODUCT RETURNS • Wewantyoutobesatisfiedwithyourproducts!

However, if you are not completely happy, please contact customer service to discuss a return for credit.Youmustreportitemsyouwishtoreturnwithinthree(3)workingdaysofyourorderdelivery; insect contamination can be reported withinseven(7)days).Calloremailuswithyour name, invoice number, the product you want to return, and the nature of the problem.

• Anyitembeingreturnedforareasonotherthanbeing damaged or shipped incorrectly by Azure, issubjecttoa10%restockingfeewhichwillbededucted from the credit given for said product.

• Toreturnanyitem,youmustcallCustomerServiceandrequestaReturn Merchandise Authorization (RMA)numberfortheiteminquestion.RMA’saregoodfor90daysfrom the time of order.

• AllreturnitemsmusthaveaRMAandbeinoriginalpackaging-carefullypackagedtoensure safe return and credit to your account.

• AlldamagedproductsmustbereturnedtoAzureinorderforyoutoreceivecredittoyouraccount,unlessperishable(fruit,dairy,spreads,produce,freshfoods).Unlessotherwise authorized, please do not deduct the price of items you intend to return from a current invoice.

• Bringyourreturneditemtothedropatnextdeliveryandgivetothedriver,clearlymarkedwithyourname,accountandRMA.Iftheitemisperishableandcannotbereturned, call Azure Customer Service and they will off er you instructions.

• Ifyouhaveanyquestionsorconcernsaboutanyproductthat’sdamaged,ormissing,don’t hesitate to call us.


DROP DELIVERIES AND MINIMUM ORDERS• Azure delivers weekly, bi-weekly, or every four weeks, depending on the location.

UPS delivery is available in areas where Azure routes are not delivering.• Each “drop” must have a total order of at least $550 to be added to the route. If your

drop is farther than 3 miles “off route”, there will be a different minimum amount required based upon the distance the driver is traveling. Typically, we require an addi-tional $85.00 worth of product purchased for each mile driven off route. For example, if a drop is 20 miles off route, it would have a minimum drop requirement of $2,250.

• If a drop does not reach its minimum, customer orders will not be voided– they will be shipped the following month, or the next time the drop reaches its minimum.

• Each individual customer’s order minimum is $50. If the order is less, a $5 handling fee is charged for orders delivered by standard truck route. If you choose to have your order delivered by UPS or USPS, the handling fee will be a maximum of $2.50.

• Forordersshippedbycommoncarrier,UPS,orbarge,allshippingcostswillbeaddedto your order. Frozen and refrigerated items may not be available using these shipping methods. Please feel free to call for further details.

• WedoourbesttoshipqualityproducetoAlaskaandHawaii,butduetounpredictableconditions at barge lines, we will not guarantee the quality on arrival.

• Besuretoconsultandpayattentiontotheschedule of route deliveries and cutoff dates at the back of the product catalog, or at www.azurestandard.com/drops/schedule for details on deliveries to your specific location.

• Currently we do not deliver during the Christmas week to honor those who celebrate. Changes to the delivery schedule surrounding that time period are posted well in advance and in our winter catalog.

• Pleasenotethatwe deliver in a four-week cycle so orders are not always delivered on a regular day- “first Monday of the month,” as an example. The approximate delivery days(listedinourScheduleofDeliveries)aresubjecttochangeatanytimeduetoordervolume, road conditions, etc.


DROP POINT COORDINATOR • Yourdropcoordinatorisanindividual—

or rotating group of individuals, who volunteers as the contact person for a specifi c drop location. He or she is not an employee of Azure, is not getting paid to help coordinate the drop, but kindly acts as the local “go to” person for the drop group. Any logistics’ questions about getting your products can be directed to that person. Please call Azure Customer Care Team at any time, but the local coordinator often has a better idea of the up-to-date logistics for your drop.

Your drop point coordinator is responsible for the following:• Maintainingdroplocation• Keepingdropgroupmembersinformedand

organized• Establishing&maintainingtherelationshipwith

delivery driver• “Receiving”productsforthememberswhohave

made previous arrangements• Shortlybeforeeachordercutoffdate,youwill

receiveanorderreminderemailfromAzure(ifyouhaveemail),andyouwilllikelyreceiveareminderfrom your drop coordinator– especially if your drop has not yet reached the minimum order level.


DELIVERY DAY• Beontimetopickupyourorder.Deliverydriversareonverytightschedules,andthey

typically schedule each drop to last only 15-30 minutes. The driver can not wait for you to verify items. Call Customer Service with any questions you have about your order. If drop location will be holding or storing your items temporarily, be respectful of the host’s time and space.

• Ifyouareapprovedforcreditterms,haveyourpaymentready.• Ifanitemhasbeendamaged,refertopage12forinstructions.• Ifyoureceiveawrongitem,oranitemyoudidnotorderbutwouldliketokeep,Azure

Customer Service can check to see if they can offer you the item at a discounted rate. Keepinmindthatnotallitemscanorwillbediscounted.Ifyoudonotwanttokeepthe item, follow the procedure for returning items. See instructions on page 12.

• Ifyouwerechargedforanitemyoudidnotreceive,contactAzureStandardCustomerService.

• Ifyouarenotavailabletopickupyourorder,besuretocoordinatewithsomeoneelseto pick it up for you! It is likely that your drop will have an established procedure for unclaimed orders, but that might simply be for the order to be returned. In that case, youmaybecharged(atminimum)a10%re-stockingfee.

• Ifyourdroplocationwillbeholdingorstoringyouritemstemporarily,berespectfulofthe host’s time and space.


Ceate Joy & Flfillment rough Serving & Making a Positive Diff ere nce in the World

Azure Value #10AzurebelievesServingandMakingaPositiveDifference intheWorld is thegreatestmission any individual, community or business can be about. It is this mission that sets one apartfromthecrowd,fromthosewhoworkonlyforpersonalgainorjusttosurvive.Bybeingabout something greater than one’s self, joy and fulfi llment are created.

Eachofusprobablyremembersthefeelingofjoyandfulfillmentwehadthetimewedidsomething that made someone’s day really special. Th e chemistry in our body is designed to giveusthosewonderfulfeelingssothatwewanttoServeandMakeaPositiveDifferenceinthe lives of others. Of course the more joy and fulfi llment we feel, the more we want share it with others by doing things for them that give them joy. In this, we create a chain reaction of serving, giving, and receiving joy, which builds amazing relationships, strong families, and dynamic communities.

Studies have shown that people live the longest, quality life, not by how healthy they eat or exercisetheyget,(eventhoughthosearesignificantcontributingfactors),butbybeingpartofsomethinggreaterthanthemselves.Inotherwords,theyhadJoyandFulfillmentfromServingandMakingaPositiveDifferenceinthelivesofothers.

So no matter what occupation one fi nds themselves in, for long life and future generation’s sake, and for the sake of having more joy and fulfi llment, let’s see what we can do to focus the way we do things into something that makes a more positive diff erence in the world. Can we buy or make products with more natural ingredients or with biodegradable substances? Are we conscious of the whole life cycle of our consumables? Are we inspiring our community intosustainability?Dowetakeopportunitiestodoorsaysomethingkind?WeCreateJoyandFulfillmentandMakeaPositiveDifferenceintheWorldeverytimeweturnabadsitu-ation into a positive, relieve a stressful moment for someone, or inspire stronger relationships.

Azure’s mission is about each member of our Team receiving joy and fulfi llment as we strive to serve our customers the most abundant, life-giving products, information, and resources possible. Th is not only goes for the Azure Team, but for as many people as we can inspire.

Azure Standard Welcome Guide

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