Ayman Shafei Mohamed Dwedar

Personal

Information

Marital status : Married Nationality : Egyptian

Birth day : November/03/1977

Place of Birth : Kingdom Of Saudi Arabia Military status : Exempted

Education Menoufia University, Egypt Faculty of Electronics Engineering ( The Only Faculty In Middle East )

B.Sc. in Electronic Engineering

Dep. Of Electronic & Electrical Communication Engineer.

Graduation Year : May- 2004 Grade: Pass

Course in Faculty of Electronic Engineer.

1-Advanced in Global of Mobile Communication System (GSM) 2-Introduction to Computer Networks (NW)

3-Network Planning (Exchange plus Mobile) 4-Acoustics & Acoustics Under Water

5-Wave Propagation & Micro Wave

Graduation

project Global Positioning System GPS Grade: Excellent

Career

History

Current Employments Job Title: Senior IT Engineer. Employer: Nile Sugar Company. http://www.nile-sugar.com

Details of Employer: Cairo-Alex. Desert Road Km 54, Nubaria, Egypt From: 1/11/2010

Job Description: Migration Tasks

1- Migrate Active Directory Domains Controllers from Windows Server 2008 to

Windows Server 2012 R2 in Head Office and Factory Site 2- Migrate Office communicator 2007 R2 to Microsoft Lync 2013

3- Migrate Microsoft Exchange 2007 R2 to Microsoft Exchange 2013 [HO, FA] 4- Migrate File print Server from Windows Server 2008 to Windows Server 2012 R2 5- Migrate SQL for attendance Software from SQL 2005 to SQL 2008

System Administration Tasks

1- SharePoint 2010 Design forms with workflow using Microsoft InfoPath 2010 and Users Orientation Projects : Survey For IT Department, Servers interactive Diagram, Object Track,

Infra. web site, Print Out from Assets 2- System Center 2012 R2 Configuration Manager [SCCM2012 R2]

Install Primary SCCM site [FA]and secondary Site[HO]install Client Upgrade System Center 2012 R2 to - System Center 2012 R2 SP1 to Install Client on Windows 10, Awareness of all SCCM 2012 reports and Design reports based on

business needs, Ensure client functionality on all machines and preparing applications

Address 1

6 October El-Nakhel Beach, km 21, Alexandria

Address 2

M. Anwar El-Sadat St., Miami Alexandria, Egypt

Mobile [+2] 0100 58 58 933

[+2] 0122 22 82 306 E-mail's ayman.dwedar@gmail.com

https://eg.linkedin.com/in/adwedar

to be run Through SCCM 2012, Create a Task Sequence to Install an Existing Operating System Image Package for Laptop Dell Latitude, Desktop Dell OptiPlex

Create custom report to get model and Manufacturer for Computers assets 3- Backup & Recovery using Backup exec 2015

Monitor, Create, Maintain, Taking a manual backup in case of backup failure 4- MS Exchange Server 2007 and 2013 Create and Maintain user account

5- Domain Controller 2003, 2008 and 2012 Configure PGO, Create, maintain and update users & computers details

6- GFI Lan Guard Monitor the network security scanning for vulnerability scanner assessment Network Auditing

7- Upgrade Aimetis Symphony for farm/server and client from 6.5.10 to 6.9.0 8- design and Implement and installing Suprema Fingerprint attendance Machines

9- Service Desk Manager Monitor all calls and to ensure having all calls stick to IT workflow Enter Customer Complaint Using Service Desk [SharePoint From], Follow up Complete call logs,

Produce call reports, Identify and escalate Priority issues 10- Software

Monitor the Software Licenses and assign for required business need 11- ERP Oracle System

Starting balance and the procedures of withdrawing Mentioning all IT Assets, Consumables, Licenses, Maintenance and Inventory Organization, Create PR for All IT Department required , Received PO, Release PR

12- Create and modify All Photos in Google Mobile application name “ Nile Sugar”

Infrastructure Tasks 1- Backup User Profiles, Install windows XP-SP3, Join to DC over then 250 Machines Then Migration to Windows 7

2- Install MS Office 2007 then Migration to MS Office 2010. 3- Operator the Forefront Anti-Virus, E-mail, OCS, SCOM, File Server.

4- Communicate with other departments to report and resolve software, Hardware and operations problems. 5- Configures user accounts and outlook rules

6- First line of troubleshooting & maintenance. 7- Identify research and resolve technical problems.

8- Maintains Cisco Phones Infrastructure. 9- Respond to telephone calls, email and personnel requests for assistance. 10- Troubleshoot & install network equipment.

11- Troubleshoot & Installing Printers, Computer hardware, Switches. 12- Troubleshoot Microsoft Outlook Problem.

13- Troubleshoots hardware, software, peripheral, and OS Performance issues. 14- Implement policies and procedures related to hardware and software Support, Security, and back up [ NS IT Policy ]

15- Management and Contact with “LINK dot NET” to Solved POP3 User Accounts And Attached PST file to Users after Join To Domain and Configure Out of Office

Autoreply 16- Periodic systems preventive maintenance. (PCs, Printers, Photocopies) 17- Stock planning for All Printer Toners and Cartridge.

18- Create Manuals for Jantek, MIPS and IP Network Printer [FA] 19- Create batch to remove Google Chrome, Opera browser from Windows XP and 7

20- Create Batch file to change Hosts file To make users able to use the oracle at Home and work

Operation Tasks 1- Asset Management (Monitor , Create all IT assets)

2- Stock Control (Monitor site consumable item stock ,Create and update printers Usability reports Raise requests to cover stock shortage)

3- Data Center Check List ( Daily report check list for Review safety standards inside The IT room against any risks and Monitor Data Center Environment by Sensatronics Log Email)

Previous Employments

Job Title: Technical Support Engineer.

Employer: Summit Technology Solutions (STS) An ORASCOM Technology Solutions (OTS) & Sumitomo Corp. Joint Venture http://www.summit-mea.com

Details of Employer: End of Nasser City Road.- Katameya Tunnel Investment Area

From: 16/12/2009 To: 31/10/2010 Outsourcing Department Customer: Nile Sugar Company [Factory]

Details of Customer: Cairo-Alex. Desert Road Km 54 Job Description:

1- Provides customers with the first level of support within service level Agreements Ensuring product installations, software implementations. 2- Troubleshoots hardware, software, peripheral, and operating system Performance

Issues. 3- Insure timely resolution of all first level problems with little supervision.

4- Identify research and resolve technical problems. 5- Respond to telephone calls, email and personnel requests for assistance. 6- Works closely to provide all business units with relevant technical support.

7- Checks pre-installation requirements and site preparations for new hardware Installations.

8- Prepares systems for installation of applications products. 9- Follow warranty cases.

10- Provide technical support during downtime. 11- Promptly reports any customer raised concerns or complaints to Management Team.

12- Monitors customer requirements and conveys them to the organization to Guarantee the highest level of customer satisfaction.

13- Attends technical courses needed to achieve unit certifications. 14- Understands and follows departmental policies, procedures, guidelines, and Standards.

15- Perform other duties when needed. 16- Using MS CRM to Enter Customer complaint, Follow up, Complete call logs,

Produce call reports, Identify and escalate priority issues 17- Ability to operate office equipment including, but not limited to: computers, Copiers, printers etc…

Previous Employments

Job Title: System Administrator Employer: Q Vision for Programming & IT

Support “El-Magd Channel and Qotoof Company In KSA “ http://qvsite.com Details of Employer: El-Raml Station, Alexandria, Egypt.

From: 15/04/2008 To: 15/12/2009 Job Description:

1- Responsible for Managing Network of the Company including LAN technologies, Internet, and Ethernet systems

2- Day to day, Network Administration and troubleshooting 3-Installing, Configuring and Administering Microsoft Windows XP Professional With over than 30 users

4- Managing and maintaining Windows Server 2003, Active Directory, Exchange, DNS, WINS, TCP/IP, DHCP and ISA

5- Backup Plan SQL Server ,AD ,IIS ,desktop client 6- Hardware and software maintenance 7- Install and Configure VPN Connection between Qotoof Company and Q Vision

Company, and used ISA Server To manage bandwidth as block websites, Messengers...etc.

8- Management All server’s in Qotoof Company in KSA 9- Configure, Troubleshoot and join Desktops in Qotoof Domain Controller

Previous Employments Job Title: Technical Support Engineer. Employer: ORASCOM Technology Solutions (OTS)

http://www.ots.com.eg/ Details of Employer: Alexandria Branch, Egypt. From: 27/06/2006 To: 31/03/2008

Job Description: 1- A Project for Ministry Of Health and Population including Install, Manage,

Monitor& troubleshooting for NEC Servers on windows server 2003 platform. Scope quantity was 5200 PC's and 313 Servers. 2- Internet archive project for Alexandria Library including a new design in new idea

for Data Storage with over 410 one U machine Rack mounted to archive over 1 Petabyte, as well as supporting all HP Desktop & Printers.

3- Installing network infrastructure in Ministry of Maritime Transportation. 4- Install & Support and Configure Symantec corporate Endpoint protection in an Enterprise environment with over than 70 user including schedule update Antivirus

And antispyware protection, proactive & Network threat protection Configuration. 5- Support and Maintain HP Servers (Netserver E800 & LC2000) in Sales Taxes

Authority 6- General Responsibilities:

•Notebook specialist over HP products.

•Maintain all HP Products as a partner especially in Desktop & LaserJet printers. •Stock planning for service contracts.

•Regular update over complicated calls ID’s and follow-up System.

Previous Employments

Job Title: Electrical and Communication Eng. Employer: El-Fyrouz Plaza Resort.

Details of Employer: Marsa Allam, Red Sea. From: 7/11/2005 To: 6/5/2006

Job Description: Installations Dish Network, Electricity.

Previous Employments Job Title: Technical Support Engineer.

Employer: Infinity (ISP & Solutions For NW) Details of Employer: Smohaa, Alexandria.

From: 1/8/2004 To: 1/10/2005 Job Description: Maintenance & Installation N.W (DSL&ADSL)

Maintenance & Installation PC's & Server's.

Certification MCP Microsoft® Certified Professional

MCSA Microsoft® Certified Systems Administrator: Windows Server 2003 MCSA Microsoft® Certified Systems Administrator: Messaging on Windows Server 2003

MCSE Microsoft® Certified Systems Engineer: Windows Server 2003 MCSE Microsoft® Certified Systems Engineer: Messaging on Windows Server 2003

MCTS Microsoft® Certified Technology Specialist: Microsoft Exchange Server 2007,

Configuration Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008,

Technology Specialist [Exam # 70 – 649] Microsoft® Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration

Microsoft® Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

Microsoft® Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

Windows Server 2008, Server Administrator [ In Progress ] https://mcp.microsoft.com/authenticate/validatemcp.aspx (CTRL + click to follow link )

Transcript ID: 776718 Access Code: ayman31177

HP-APS in Commercial Desktops, Workstations and Notebooks

CCNA-Cisco Certified Network Associate Ver.4 Intro and ICND (Attendance) ICDL International Computer Driving License Ver.4

Courses Effective Communication Skills & Time Management

Human

Skills

Ability to work in teamwork or individually according to the job Requirement. Interactive and fast to learn new technologies and science.

Advanced research abilities.

High communication skills.

Languages Arabic Native Language.

English Good (spoken, reading & written).

Interests Reading, traveling, & swimming.

References All documentations are available upon request When needed.

Last Activity Recorded : January 11, 2014Microsoft Certification ID : 5851257

AYMAN SHAFAY MOHAMMED431 EL HORRIA R.D.,ROUSHDYALEXANDRIA, 21311 EGeng_ayman_shafay@hotmail.com

ACTIVE MICROSOFT CERTIFICATIONS:

Microsoft® Certified Technology Specialist

Certification Number : E552-3851 Achievement Date : 01/11/2014Certification/Version : Windows Server 2008 Active Directory,

Configuration

Certification Number : E552-3849 Achievement Date : 01/11/2014Certification/Version : Windows Server 2008 Applications

Infrastructure, Configuration

Certification Number : E552-3850 Achievement Date : 01/11/2014Certification/Version : Windows Server 2008 Network Infrastructure,

Configuration

Certification Number : B798-5253 Achievement Date : 11/19/2008Certification/Version : Microsoft Exchange Server 2007,

Configuration

Microsoft Certified Systems Engineer

Certification Number : B798-5248 Achievement Date : 09/18/2008Certification/Version : Messaging on Windows Server 2003

Certification Number : C396-8625 Achievement Date : 09/11/2008Certification/Version : Windows Server 2003

Microsoft Certified Systems Administrator

Certification Number : C396-8628 Achievement Date : 09/11/2008Certification/Version : Messaging on Windows Server 2003

Certification Number : C396-8624 Achievement Date : 09/11/2008Certification/Version : Windows Server 2003

LEGACY MICROSOFT CERTIFICATIONS:

Microsoft Certified Professional

Certification Number : C396-8617 Achievement Date : 11/07/2007Certification/Version : Microsoft Certified Professional

MICROSOFT CERTIFICATION EXAMS COMPLETED SUCCESSFULLY :

Exam ID Description Date Completed

649 TS: Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008,Technology Specialist

Jan 11, 2014

236 TS: Exchange Server 2007 Configuration Nov 19, 2008

285 Designing a Microsoft Exchange Server 2003 Organization Sep 18, 2008

284 Implementing and Managing Microsoft Exchange Server 2003 Sep 11, 2008

297 Designing a Microsoft Windows Server 2003 Active Directory and NetworkInfrastructure

Aug 31, 2008

294 Planning, Implementing, and Maintaining a Microsoft Windows Server 2003Active Directory Infrastructure

Jun 15, 2008

293 Planning and Maintaining a Microsoft Windows Server 2003 NetworkInfrastructure

May 11, 2008

291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003Network Infrastructure

May 04, 2008

290 Managing and Maintaining a Microsoft Windows Server 2003 Environment Feb 24, 2008

270 Installing, Configuring, and Administering Microsoft Windows XP Professional Nov 07, 2007