AMBER WRIGHT

2978 Moss Plain Dr, San Antonio, TX 78245 | (210)577-9203 | anw0128@gmail.com

SUMMARY

With nearly 10 years of customer service experience, I find the desire to help people the most rewarding. An outside-of-the-box thinker with a strong sense of creative thinking to solve problems and create new ideas.

SKILLS

Software

· Excellent typing skills

· Microsoft Office

· Adobe Creative Suite

· Organization

· Communication

· Arts & Design

· Video Editing

EXPERIENCE

Feb 2015 – May 2015

Sept 2006 – Feb 2015

Operator, Speedez Exchange – Answering Service

4926 Research Dr, San Antonio, TX 78240 (210)615-0964

Answer calls and respond to emails.

Manage and resolve customer complaints.

Enter new customer information into system.

Provide customers with product and service information.

Route calls to appropriate resource.

Senior Operator, The Message Center – Answering Service

2819 Woodcliffe Dr, San Antonio, TX 78230 (210)561-8700

Cross-trained and provided back-up for other customer service

Representatives when needed.

Designed and suggested new display ideas to improve moral.

Managed quality communication, customer support and product

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Representation for each client.

Collected customer feedback and made process changes to exceed

customer satisfaction goals.

Addressed customer service inquiries in a timely and accurate fashion.

Worked with upper management to ensure appropriate changes were

made to improve customer satisfaction.

Formulated and enforced Service Center policies, procedures and

quality assurance measures.

March 2006 – Sept 2006

Team Leader, McDonald’s

8923 N Military Dr San Antonio, TX 78245 (210)521-0303

Maintained a clean and organized eating environment.

Prevented store losses using awareness, attention to detail and

integrity.

Trained new employees.

Developed highly empathetic client relationships.

Worked as a team member performing cashier duties, product

assistance and cleaning.

EDUCATION

2010 - 2011 Partial Credits Obtained, International Academy of Design & Technology – Graphic Design

2014 - 2015 Partial Credits Obtained, The Art Institute – Graphic Design