Awareness-SONAR Reseller Training FULL

8/4/2019 Awareness-SONAR Reseller Training FULL

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SONARRESELLER TRAINING

TechnicalTraining..Slides 225

SalesTraining.Slides2635


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SystemRequirements SONARconsistsofadesktopagentandahostserverwherethe

databaseresides.Typically,wehostdataforsmallercustomers.

Contactyoursalesrepifyouneedmoreinformationabouthosting

yourowndata.

DataistransmittedviahttpsinagovernedstreamandSONARis

optimizedfordialup,soyoushouldnotexperienceanynegative

impact

on

resources

or

bandwidth. DesktopRequirements:IntelorAMDprocessorrunningat733MHz

orfaster,128MbRAM(256preferred),20Mbharddrivespace

[Agent=2.5Mb,averageblocklist=15Mb]withWindows2000,XP

orVistaoperatingsystem

ServerRequirements: DualXeonorOpteron(DualCoreok)CPU,15

Mb100Mb/user/monthfilestorage,2GBRAM,WindowsServer

2003withIIS,IndexServices&MSMQ,MSSQLServer2005Standard

Database(allow25GBfordatabasefile)andMSOutlook2003


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Installation

Dependingonyourclientsnetworkarchitecture,different

deployment

methods

are

available.

These

include:

Manualinstallationateachworkstation

Installation

through

remote

desktop

session ExeorMSIfilesincludingsilentbuilds

ActiveDirectory(onlyforuserswithintactgrouppoliciesand25+

licenses)

ThirdpartysilentinstallersfornetworkedPCs.Wehavetestedand

canrecommendafewsolutionsyoucanusetoeasilyinstallSONAR

andothersoftware,andtherearetrialversionsavailableaswell.


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CentralizedReportingConsole

Viewingofdata,updatingofsettingsandreport

generation

are

all

done

from

the

centralized

reporting

console.Installscanalsobecompletedhere.

TheconsoleisaccessiblefromANYcomputerwithan

internetconnection.

Nospecialinstallationsoradditionallicensesare

requiredfortheviewingworkstation(s).

Youcancreatemultipleadministratorswithdifferent

permissionsandlimitthemtocertaindepartmentsas

well.


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Products/FeatureOverview

Thereare2primarySONARproductsavailable:

SONARMonitoring&ControlBundle

Email,Webmail,IM&Chats

Applicationmonitoring&blocking

Websitemonitoring&blocking

KeystrokeLogging

ScreenshotCapture

SONARDataLossPreventionBundle Attachmentmonitoring&blocking

Documenttracking

Removablemediamonitoring&blocking


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AdditionalProducts

Forcompaniesthatonlywanttomonitorand

controlinternetuse,WebFiltering isoffered

asastandalonemodule.WebFilteringisalso

includedintheMonitoring/ControlBundle.

LaptopCop,ourstolenassetrecoveryand

remotedatadeletionserviceisofferedasa

standaloneproduct.Anyonewithlaptopscan

benefitfromthissolution.DLPclientsare

often

interested

in

it

as

well.


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Howthefeatureswork

Monitoring&ControlBundleWebsiteFiltering allowsyoutomonitorallsitesusers

visitandblocksitesinanycombinationofthe

following4methods:

Blockbywordviewedortyped

Blockbycategory(wedefinethesewiththe

combinationofanalgorithmandhandpickingand

updatethemregularly) Blacklisting:BlockbyspecificURLs

Whitelisting:Blockallinternetaccessexcept

allowedsites


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Howthefeatureswork

Monitoring&ControlBundleCommunicationsmonitoringincludes:

Monitoringofallincomingandoutgoingoutlook,

outlookexpress,yahoo,hotmail,gmail andaol

email&webmail.Attachmentnamesarecaptured.

Monitoringofinstantmessengers:yahoo,MSNand

aol.BothsidesoftheIMarecaptured.

Instancesappeartimestampedintheappropriate

categoryunderRecordedData.Clickingonanyof

theinstanceswillprovidetextdetailsinthelower

portionofthescreen.


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Howthefeatureswork

Monitoring&ControlBundleScreenshotsmaybetakenintwoways:

Desktopimagetriggeredbyanalertword.Thesecanbe

thesamealertwordsyousettoshowupashighlightsin

anyotherrecordeddata.Theseareunlimited.

SmartCamera activityrecordingtriggeredbyprograms or

websites.SmartCamera willonlyrecordthewindowcorrespondingtothetriggertoreducefilesize.Youcanset

theintervalanddurationofSmartCamera screenshotsandlaterwatchtheminsuccessionasaslideshow,muchlikea

videorecordingoftheactivityasithappens.Theseare

limitedto1000perlicenseandcanbepurchasedin

additionasneeded.


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Howthefeatureswork

DataLossPreventionBundle AttachmentCapturing&Blocking

Screenthecontentsofattachmentssentthroughemail

andblockbasedonconfigurablecriteria

Removable

Media

Monitoring

&

Blocking Blockuseofremovablemedia(USB,flashdrives,external

harddrives,CDs,etc.)basedonintelligentcriteria

DocumentTracking Seewhatfilesaremoved,deleted,copied,renamed,etc.


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HowthefeaturesworkLaptopCop

LaptopCopallowsyouto:

Startrecordingactivityassoonasyouknow

thelaptopisstolentoseehowthethiefis

using

it Remotelyretrievefiles

Destroydataremotely

Utilizeourrecoveryassistancetohelpgetyour

laptopback


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Recorded

Data

IM

/Chat

Inthisinstantmessage,analertwordwaspresent,soits

highlightedinthecontent.Clickingonrelatedeventswillshow

usthescreenshottakenwhenthisalertwordappeared.

OnceSONARisinstalled,recordedactivitywillbeginto

populateintotheappropriatecategoriesbeneathrecorded

data.Clickingonanyinstancewillmakedetailsappearbelow.


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RecordedDa

ta

IM/ChatScreen

shot

Sincethisscreenshotwastriggeredbyanalert

word,ittookanimageoftheentiredesktop.

Weseethebuddylistandcanprovethis

personwassharingthisinformation.


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RecordedData

Screen

shots

Thisscreenshotwastriggered

bythisprogrambeingopened.

Therecordingisonlyofthe

activewindow.Iftheuser

changesfocusfromthe

recordingtargetwindow,

SmartCamera will

automaticallystoprecordingto

reducefilesizesandpreventtheneedtolookthrough

uselessscreenshots.

Whenyouaccessthescreenshotscategoryunder

recordeddata,youcanscroll

throughinstances,thenselect

oneandclickplayslideshow

forvideolikethis.


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Recorde

dData

Email

Emailcontentsappearastextinthelowerportionofthe

screen,evenforwebmail.Strippingthetraditionalemail

interfacesandreducingthedatatotextkeepsfilesizessmall

andthesoftwarerunninglean.

Selectothercategoriestoaddtothedisplayherebyusingthe

dropdownsabovetherecordeddata.View,delete,filterand

sortdatawiththeseandwiththeredfiltersectionofyour

console.


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RecordedDa

ta

Keystrokes

Keystrokesaregroupedbyprogramanddate.Instances

appearasheadingsintheupperrightportionofthescreen.

Clickingononewillproducetheformattedand

unformatteddatainthelowerportionofthescreen.


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R

ecordedData

We

bsites

Sortandfilter

easilyandquickly

toreportona

user,computer

ordepartments

webuse.

Allsitesusers

visitwill

appearhere.

Clickintoany

sitetosee

specificvisits.


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Seehowlonga

programisopen

(duration)ANDhow

muchofthattime

wasactiveuseofthe

program.

Applic

ationMonitoring


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Reports/Exporting

Turnanyrecordeddataintoareport.

Firstfilterdatatopullupausersactivity,dateset,

department,etc.

Usetheexportdropdowntoselecteitherdetailor

summary

Exportthereportintopdf,image,excel,CSV,html

orxmlorprint Preconfiguredgraphicalreports providea

quickoverviewofactivityineachcategory


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Settings

Recording

Optionsb

yDepartment

Clickontheblue

settingshyperlinksto

specifywebsite

blocking,program

blocking,SmartCameratriggersandAlert

Words.

Turnspecificrecording

monitorsonandoffwith

theseradiobuttons.

Quicklyandeasilyassign

usersorcomputersto

differentdepartments.

Changesettingsfor

entiredepartmentsat

once.Alluserswillappearin

theunassigned

departmentbydefault.


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Set

tings

Screenshots

byApplication

AlltheprogramsrunafterSONAR

isinstalledwillpopulateintoyour

settingslistforquickaccess.

Hereyoucanalsosettheinterval

anddurationofscreenshots.


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Settings

BlockingApplicationProfiles

You

can

even

schedule

program

blocking

with

differenttimeframesfordifferentusers.


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S

ettingsAccountA

ccess

Hereswhereyoucan

createdifferent

administratorloginswith

differentpermissions.

Youcanalsocustomize

yourhotkeysequence,

usedbyyourauthorized

administratorstodisable

recordingoruninstalla

licensemanuallyonthe

fly.


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SONARResellerSalesTraining

04.23.08


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WhySONAR

Comprehensive Savesbudgetbyeliminatingtheneedfor

multiplesolutions

EaseofUse Centralizedreportingconsole,accessibilityof

datafromanyPC,realtimereporting,easydeployments

SmartInvestment ExtremelyquickROIwithimproved

productivity,insuranceforintellectualproperty,actsasa

constantsupervisoreliminatingtheneedforadditional

salaries,stealthpreservesmorale

Flexibility SaaSorhostbehindyourfirewall

Benefitsforeveryindustryanddepartment


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WithSONAR,youcan:

Improveproductivity

Preventtheftofintellectualproperty

Helpstopcomplianceviolations

Trackinappropriatebehavior Gatheractionableevidence

ReducestrainonIT&supervisors

Createreportsformanagement


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Whenpresentingmonitoring/controlforthe

firsttimetoyourclient..

Explainthatwhileantivirus,firewalls,spamfilters,etc.

defendagainstexternalthreats,SONARcanprotectthem

frominternalvulnerabilities

Highlightthatadesktopagentismoreeffectivethana

networkbasedsolutionorappliancesinceitworksoff

networkandcantbecircumvented

Letthemknowthatthisisaneasy,costeffectivewayto

enforcemultiplecompanypolicies Dontforgettoofferyourclientafree

SONARevaluation!


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Keeptheindustry&departmentinmind

SinceSONARsolvessomanyproblems,itcanhelpto

pointoutthespecificissuesrelevanttoyourclients

andlinkthemtoSONARbenefits.

Herearesomeexamples:

SONARintheHRdepartment Buildterminationcases,prove

whetherornotharassmentisoccurringandstopit

SONARforHighTech Makesuretravelingemployeesarent

sellingcompanyinformationduringabusinesstrip

SONARforSchools Protectstudentsfromviewing

objectionablecontent&usingmalicioussoftware.

Plusweoffereducationaldiscountstoo!


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AwarenessTechnologiesOrderProcess

ReviewourHowtoorderSONARguideand

PricingModelforResellersonthePartnerExtranetforstepbystepinstructions

Place

an

order

with

your

SONAR

sales

rep InstallSONARforyourclient.Technical

supportisalwaysavailabletoyou.


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LeadShareProgram

YouwillbeinvitedtoparticipateinourLead

ShareProgramifyou:

SellSONARwithinyourclientbasefirst

Arepromptinyourcommunicationswithus.Respondingtonewleadsinatimelyfashionis

paramounttothesuccessofourLeadShare

Program.


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Marketing

Wearehappytoprovidelogosandproduct

informationforyoutodisplayonyourwebsiteorinanewsletter.Theseareavailableonour

partnerextranet.

Ifyouhavespecificquestionsorneedmaterial

youcantfindontheextranet,contactyour

salesrepforassistance.


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TechnicalSupport

Becausewewanttopreservetheintegrityofyourrelationship

withyourclient,youwillbeexpectedtoprovidelevelone

technicalsupporttoyourcustomers.Wewillprovidetraining

andtechnicalsupporttoyouatanytime.

HowtogetTechnicalSupport:

PHONE:888.224.1288option2

EMAIL:[email protected]

CHAT: visitoursiteandclickanychatlink

Pleasereportanybugsorissuesyouencounter.
mailto:[email protected]:[email protected]


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SalesSupport

Inadditiontothematerialsinourpartnerextranet,

yoursalesrepisalwayshappytoassistyou.

Yoursalescontactis:

[email protected]

TollFree 888.224.1288x422

Local 408.710.4184Fax 310.861.5125

SkypeID marianne.bland
mailto:[email protected]:[email protected]

Awareness-SONAR Reseller Training FULL

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