AWARD-WINNING IT SERVICES - INFINITY IT Solutions...Get virtual machine (VM) backups and replicas...
10
AWARD-WINNING IT SERVICES 01889 228439 hello @infinityit-solutions.com
Transcript of AWARD-WINNING IT SERVICES - INFINITY IT Solutions...Get virtual machine (VM) backups and replicas...
Award-winning specialists in Managed IT ServicesProviding our clients with the IT support and maintenance they need to run a fully-functioning, efficient IT
department. Working across all industry sectors, tailoring our business IT solutions to fit your needs. Our mission isto enhance your IT experience by delivering products and services that return tangible business benefits.
01889 228439 [email protected]
Customer Satisfaction
We do not meet customer expectations,
but exceed them at all levels. Continually measuring results and raising our
benchmark.
InnovationIt’s crucial we maintain a thorough
understanding of developments in technology and identify those that are
likely to become future standards.
Professionalism
Our actions and demeanour always
convey a willingness to help, competence and a respect for the
people, property and practices we
encounter.
Integrity
We are always honest in the things we
say, fair in what we charge and trustworthy with the information we are
privy to.
01889 228439 [email protected]
A ‘people first’ approachWe’re proud of our team of IT experts; we recruit to extremely high standards, ensuring a cultural match as well as heavily investing in the latest training, so that we can provide our clients with an unrivalled service.
Our clients rely on us and trust our advice, so we don’t partner with just anyone. We research, test, test some more and ensure that all partners are the
best in-class and will add value to our clients.
Trusted partnersWATCH VIDEO
01889 228439 [email protected]
Choosing the right IT service provider is one of the most important decisions your business has to make. The value
of your IT investments are measured by users adoption and support experience. If users get the right service at thepoint they are experiencing problems, they will continue to focus on doing their job. If not, they will become
demotivated and lack confidence in the systems they use. By ‘right service’, we mean a service that is continuouslyavailable no matter what time of day it is, no matter where you are in the world, no matter what equipment you areusing. Our service desk operates from within the UK 24/7 – manned by professionals who have both the
accreditations and experience to resolve issues quickly, in an engaging manner. We’re obsessive about customersatisfaction, so it’s important we have the very best people and processes.
01. Support
FULL UK COVERAGE
GUARANTEED SLA’S
24/7 UK SERVICE DESK
BESPOKE SOLUTIONS
BREAK / FIX SUPPORT
SOFTWARE MAINTENANCE
HARDWARE MAINTENANCE
GET A QUICK QUOTE
01889 228439 [email protected]
01. SupportCORE INFRASTRUCTURE [SERVERS, STORAGE, NETWORK, BACKUPS]
24 x 7 x 365 : ALWAYS ON SERVICE DESK
UNLIMITED BREAK-FIX PARTS & LABOUR
GUARANTEED BREAK-FIX SLA : 4HRS (DEDICATED SPARING)
ARTIFICIAL INTELLIGENCE DEFENSE SYSTEM
AUTOMATED WORKFLOW MANAGEMENT
SEVERITY #1 RESPONSE MAXIMUM 30 MINUETS
CRITICAL PATCHING OF MICROSOFT OS & APPS
ASSET & LICENSE MANAGEMENT
USERS & DEVICES
ESSENTIALS – OFFICE HOURS U.K. HELPDESK
ENHANCED – 24x7 U.K. HELPDESK*
CRITICAL PATCHING OF MICROSOFT OS & APPS
ASSET & LICENSE MANAGEMENT
OTHER FEATURES
CHANGE MANAGEMENT (REMOTE 30 MIN PER REQUEST)
MONTHLY KPI REPORTING
TOTAL PROBLEM MANAGEMENT
TELEPHONE ADVICE & GUIDANCE
PATCHING OF THIRD PARTY APPLICATIONS
INNOVATION & TECHNOLOGY STRATEGY
SCHEDULED ONSITE PREVENTATIVE MANAGEMENT
NEXT GENERATION EDR ANTI-VIRUS
SPAM FILTERING
WEB PROTECTION
RESERVED CLOUD RECOVERY
MOBILE DEVICE MANAGMENT
CORE FIRMWARE MANAGEMENT
Included as standard Optional extra*24/7 user support only available with enhanced package.
GET A QUICK QUOTE
02. InfrastructureAn innovative and unbiased approach - Whatever your requirement may be, from software and servers to networks or
client machines, making changes to any IT estate can be a complicated process. When you’re considering such animportant resource to your business, it can be wise to seek expert advice. We’re here to guide you when deciding
what services are right for you; taking the time to understand your business, ensuring that all of your needs are metright now, whilst provisioning for the future. Be it a simple days’ services to install components, a more in-depthhealth-check or a very considered strategic plan to accommodate growth.
Software Installations
HardwareInstallations
Strategy Planning
IT Health Check
Relocation Management
01889 228439 [email protected]
BOOK A MEETING
01889 228439 [email protected]
03. ContinuityCutting-edge cloud, cyber security and disaster recovery solutions, giving you peace of mind and ensuring the
protection of your business. “Prevention is better than cure.”
SECURITY AS A SERVICE
Amalgamating best of breed technology with technical expertise and know-how to offer an end-to-end solution. INFINITY’s pro-active monitoring tools enableus to pick up on attacks quickly and provide our clients with the peace of mind that everything is being done to reduce the overall impact on the business. Our
service desk is manned around the clock to provide world-class support and response times.
BACKUP AS A SERVICE
Get virtual machine (VM) backups and replicas offsite without the cost and complexity of building and maintaining an offsite infrastructure. A fully integrated,fast and secure way to backup, replicate and restore from the cloud. Choose INFINITY as your service provider and point your VM backups or replica jobs to
our cloud.
DISASTER RECOVERY AS A SERVICE
Replication and hosting of physical or virtual servers in the INFINITY Datacentre providing failover in the event of a disaster. We have pre-configured access tothe network that can be shipped to our clients. Understanding your business and Recovery Point Objectives is paramount to ensure the transition is fast, reliable
and tailored to customer needs.
BOOK HEALTH CHECK
01889 228439 [email protected]
04. CommunicationsINFINITY Tone is the UK’s premier commercially-graded; hosted and fully-managed telephony suite. Tone has been
designed to allow businesses to operate without the technical and commercial restrictions of traditional on premisePBX based infrastructure. The platform delivers a feature rich offering that can operate from anywhere in the world
with Quality of Service (QoS) backed HD calling. Tone addresses the requirements of businesses that want to controloperating costs whilst provisioning resources that allow their employee to become more productive.
Mobility Conferencing Business Continuity
Unified Messaging
Web Collaboration
Video Calling
IM and Presence
Desktop Integration
REQUEST A QUOTE
01889 228439 [email protected]
Why INFINITY?
TRUSTED TOP TECH TEAM AWARD WINNING
RESPONSIVE CARING RESULTS FOCUSSED
#1 Choice for IT support
UK’s fastest, guaranteed
Investing in the best people
World-class customer service
Recognised as leaders
Industry-leading retention
