AW Newsletter 09 Summer 2015

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AW189 REACHES THE FIRST 1000 FH

Summer 2015

AgustaWestland is pleased to announce that the AW189 Fleet Leaderoperated by Bel Air has just passed the 1000 ight hours milestone afteronly 10 months from the aircrafts entry into service.

The aircraft had already exceeded the milestone of 600 ight hours in just six months of operation while demonstrating exceptional availabilityand mission effectiveness.

Bel Air has two AW189s in service performing long range offshoretransport missions in the North Sea, and in October 2014 signeda contract for a third aircraft. The event marks a milestone for therst new generation aircraft in its category in decades and for thehelicopter that has become the outright market leader in its class.The achievement of this important result was possible thanks toa strong collaboration between the companies within the eetimprovement programme which was established by Bel Air andAgustaWestland. This all new approach to effective, exibleand efcient eet management is supporting Bel Air as itexpands its operations in support of the North Sea oil

and gas industry, as well as carrying out offshore windturbine support and ad hoc helicopter services.Bel Air currently operates two AW189 helicopterswhich are logging over 150 ight hourseach month in the challenging North Seaoperational area.Bel Air Aviation A/S was establishedin 1994 and is a Danish ownedoffshore helicopter company. Ithas its main base at EsbjergAirport and operates ightsthere to offshore oil andgas installations as wellas wind farms in theNorth Sea.


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EXTENSION OF LEONARDOPASSWORD TO 3 MONTHSSince the launch of AgustaWestlands CustomerPortal Leonardo in February 2014, the number ofcustomers using this service has grown rapidly. Morethan 800 customers are now making use of Leonardo,with over 4500 users activated. In order to facilitatethe accessibility to the portal, the password validityis now extended by 3 months. Furthermore, the timeof automatic logoff due to inactivityhas been increased to 3 hours.

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RDSG RELIABILITY DATASHARING GROUPThe AW139 Reliability Data Sharing Group (RDSG)programme is open to all Customers/Operators andestablishes a monthly exchange of data with periodicmeetings. The result of the analysis of the groupsdata will also be used as an input to drive reliability &maintainability improvements within the AW ProductImprovement initiatives.All the Customers/Operators interested in subscribing

to the RDSG, or who would like to receive additionalinformation, are invited to contact AW139 ProductSupport Engineering at:[email protected] and/[email protected]

AW169 TRAININGSOLUTION NEWSEngineer Training

As announced in the Winter edition of the AWNewsletter, the training solution for Maintenance

Engineers has been in place since April 2015.One Full Interactive Maintenance Training Simulatorhas been purpose-built and used for the PracticalTraining of Airframe, Engine and Avionics Engineers.Training for Airframe Engineers includes the Engineelement minimising operator cost and provides onesingle and integrated training path, consisting of 4-week theory and 2-week practical training.The Avionic Engineers course consists of 4 weekstheory and 2 weeks practical training as well.The maintenance training is augmented by the useof the AW designed and developed 3D base VirtualMaintenance Trainer, allowing for superior learningeffectiveness for a large number of maintenancetasks.

Pilot Training

The qualication of the AW169 Flight Training Device(FTD) at the A. Marchetti Training Academy in SestoCalende, Italy, was achieved earlier this year andthe device has already been successfully used forthe rst Customer Pilot Training Courses.The FTD features a high performance visual system

and provides for effective training for pilots in the useof automated ight data, systems integration andother procedures including situational awarenessand decision making under normal, abnormal andemergency conditions.The rst Customer Pilot Training Course, whichstarted in July has been successfully conducted,with customers from various countries using theAW Learning Content Management System (LCMS)based on theory courses and the AW 169 FlightTraining Device. The Distance Learning packagehas now been implemented on the whole AW Family(namely the AW139, AW169 and AW189) as is alsoavailable through the On Line Training Academy.

SUMMER CERTIFICATION NEWSMaintenance Training

Our Maintenance Training Organisation capability hasbeen extended to cover the US Satellite in Philadelphiafor Chinese Civil Aviation Authority approval.

Flight Training

The AW169 training courses have been certied byEASA.


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FROM RHODE ISLAND (USA) ON THE WAY TO PORTO WITH AN AW139Securing support for Flight Management Corporation along the 5,719 nautical mile route from Rhode Island, USA toPorto, Portugal provided the customer with a great opportunity to establish relationships with the European ServiceCentres and also with the AW (Italy) personnel that they would normally not work with. For the long ferry ight acrosscontinents, a primary and secondary POC for maintenance as well as a Customer Support POC for both AW in theUSA and AW in Italy were provided to Flight Management Corporation, in the event assistance was required during

the journey.A discrepancy was noted during the trip, and the relevant AW Service Centres in Italy and USA were in directcommunication, both with each other and the customer, to ensure that the issue was resolved rapidly, despite thegeographical challenges. It truly was a team effort, using the AW Global Customer Support Network.Captain Tal Golan said: Flight Management Corporation would like to express its sincere appreciation toAgustaWestland Customer Support. From the initial planning phase, to pre-departure, and all the way to ourdestination, AgustaWestland was with us. AgustaWestlands Customer Support communication and quick responsewhen needed were testimonies to a commitment to their customers and an ongoing effort to constantly improveCustomer Support. The AW139 has excelled, and exceeded our expectations in regards to performance andendurance. This was truly an extraordinary trip with an extraordinary aircraft.

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NEW VERTICAL CARGONET FOR AW189The new Vertical Cargo Net kit P/N8G2550F00311 has been designedto increase baggage compartmentrating (+20%) and usable volume forbaggage storage. Loading capabilityincreases from 300kg to 360 kg, themaximum payload height is 700mm,while the maximum payload mass is360 kg.Loading and unloading cargo fromboth LH and RH baggage doors ispossible, both independently orsimultaneously. Technical Bulletin

BT189-035 has been issued toprovide instructions for this newinstallation.

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e n g i n e e r i n g

NEW FEATURES ON AW FAMILY IETP (AW189, AW169 AND COMINGSOON ON AW139)Within AW189 IETP (Issue 6), three new features have been incorporated.

Search command using the Effectivity lter: this new functionality makes it possible to identify all the DataModules applicable to a specic optional equipment and/or customisation, using the effectivity code, the kit

P/N or its description as search criteria. This search can be performed for all the Manuals included within theIETP (AMP, IPD, AWDP, AFIP, etc.)

Maintenance Tasks Overview (AMPI DMs 89-A-05-21-00-00A-028E-P (EASA version) and 89-B-05-21-00-00A-028E-P (FAA version) has been updated by inserting the applicability and effectivity on the right side of eachmaintenance task listed. This makes it possible to identify more quickly and clearly which tasks can beavoided, because it is not aligned to a specic helicopter conguration.

Wire Lists (DMs included within Section Section 00-00 Helicopter description of AWDP) have been updatedwith the specic link to AWDP manual that points exactly to the W/D sheet that shows each item. For example,if you need to see the Wiring lower reported, when you select the Data Module, the IETP opens the selectedsheet.

THIRD-LEVEL ACTIVITIES ON AW109 TR BLADESIn the continuous commitment to deliver excellence in maintenance capabilities expansion, the followingTemporary Maintenance Instructions (TMI), focused on Composite Tail Rotor Blades maintenance on AW109/AW119 models, have been issued:

TMI109-414 Tail Rotor Blade, Pitch Arm Assy Replacement TMI109-428 Tail Rotor Blade, Static Balancing TMI109-429 Tail Rotor Blade, Painting

As completed previously with other helicopter components, the process of validation has seen AW Product SupportEngineering and Rotors System Design & Development departments dening the most effective and safest process

to provide authorised MROs with the ability to handle maintenance procedures on critical parts of the rotors.Similar instructions, applicable to Main Rotor Blades, are already undergoing the validation process and will soon bereleased through dedicated publications.Should you need any additional information, do not hesitate to refer to the point of contact provided within theCustomer Support & Training Worldwide Directory.


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FAASA & FIRE FIGHTINGThe FAASA Group (Fumigacin Area Andaluza SA), founded in 1966 in Palma del Rio, Crdoba, Spain, by thepilot Sebastin Almagroand, consists of a number of companies operating in the aeronautical sector. Thereis a special focus on activities related to the forest environment, and civil emergency, requiring air supportfor an immediate response where the emergency occurs. Initially, its activity was mainly located in Andalusia,but it soon spread to other parts of Spain. First and foremost, it works for governmental entities. FAASA also

specialises in Aircraft Maintenance and it has a training centre which includes AW119 type rating, both initialand recurrent, for pilots who have been sent for training by other operators.From its foundation, the company provided plant protection services all over Andalusia and, in the 1980s, itbegan the complex task of forest defence and aerial surveillance, soon becoming the rst company in theSpanish aeronautical market to have two divisions, xed wing and helicopters. The rst helicopter was based inAndalusia.Throughout the following two decades, the company increased its helicopter eet in order to expand its services,and it developed its re ghting operations in Portugal and then in Chile where a local permanent branch (FAASAChile) was established in 2005. Today, the FAASA business model is based on operating its aircraft in re ghtingactivities throughout the year, attending to demands of its customers in both hemispheres. FAASA aircraft andcrews operate in Spain and Chile ensuring the maximum use of the assets as well as increasing the experienceand capability of crews.FAASA is currently a global player in re ghting activities and operates more than 75 aircraft throughout Spain,Portugal and Chile. Furthermore, FAASA operates and maintains 25 AW119 and 2 AgustaBell helicopters in itsAW Authorized Service Centre at Palma del Rio, representing the rst worldwide Commercial Operator for numberof AW119 helicopters in service. Its AgustaWestland helicopters amass 5,000 ight hours each year, which,cumulatively, amount to more than 70,000 since the start of the Koala operations.FAASA is supported by AW Customer Support & Services Italy, and collaborates daily with AW Engineering,Logistics and Support depar tments to reach the highest levels of eet availability and to enhance its re ghtingoperations. With this purpose, FAASA and AgustaWestland are currently collaborating in the upgrade of theAW119 eet to the latest AW119MKII model, with the introduction of additional auxiliary kits to improve AW119ight operations and FAASAs Repair & Overhaul Capabilities.

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t e c h n o l o g y

RETROFIT TCAS II IN THE NORTH SEAHighlights on TCAS II System:

AW139 capability enhancement through TCAS II system is available now for retrot installation on AW139 LongNose and AW139 Long Nose Enhanced Helicopters, equipped with PRIMIS EPIC Phase 7 Avionic Suite.

Application is through BT139-395. First retrotted helicopters in O&G operations in the North Sea Technical Information (ref BT139-395)

TCAS II is an Airborne Trafc Alert and Collision Avoidance Advisory System that operates without the supportof Air Trafc Control (ATC) ground stations. TCAS II interrogates ICAO-compliant transponders of all aircraft inthe vicinity and, based on the replies received, tracks the slant range, altitude (when it is included in the replymessage), and bearing of surrounding trafc. From several successive replies, TCAS calculates a time to reachthe CPA (Closest Point of Approach) with the intruder, by dividing the range by the closure rate. This time value(TAU) is the main parameter for issuing alerts. If the transponder replies, from nearby aircraft, includes theiraltitude, TCAS also computes the time to reach co-altitude.TCAS II can issue two types of alerts:Trafc Advisory (TA) to assist the pilot in the visual search of the intruder aircraft and to prepare the pilot for apotential Resolution Advisory (RA); Resolution Advisory (RA) to recommend manoeuvres that will either maintainor increase the existing vertical separation from an intruder aircraft. When the intruder aircraft is also tted withTCAS II, both TCAS coordinate their RAs through the Mode S data link to ensure that complementary resolutionare selected.TCAS II is designed to provide reliable surveillance out to a range of 14 nautical miles (nmi) and in trafcdensities of up to 0.3 aircraft per square nmi (i.e. 24 aircraft within a 5 nmi radius, which is the highest trafcdensity envisioned over the next 20 years).The surveillance function provides the range, altitude and bearing of nearby aircraft to the collision avoidancefunction so threat determinations can be made and the information displayed on the trafc display is accurate.In addition, TCAS II can simultaneously track at least 30 transponder-equipped aircraft within its surveillancerange.

CHC Specic information

First on the eld retrot on three aircraft at CHC Den Helder prt 145 organisation With the introduction of the TCAS II capability in the North Sea, CHC responded with the AW139 to most

stringent nal customer requirements, gaining additional AW139 contracts.


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We appreciate your feedback and comments and we arepleased to provide you any further information.Please, dont hesitate to contact us, at the following e-mailaddress:[email protected]

The information and the images contained in this document are for reference onlyand can be amended any time without notice. They cannot be reproduced withoutthe written approval of AgustaWestland and do not constitute and/or cannot beinterpreted as a commitment for AgustaWestland. The applicability, compliance andcompatibility of the information and the images contained, have to be veried directlywith AgustaWestland.

SERVICE CENTRE CONFERENCEAt AgustaWestland we are on a journey of transformationwith Service Excellence which is designed to perfect ourperformance towards our customers. The goal is to providebest-in-class levels of service, to improve eet availability andincrease customer satisfaction. In this, the AgustaWestland

Service Centre Network has been identied as one of themain elements which will benet from this transformationprocess. In particular, AgustaWestland has developedchallenging Customer Service plans taking into account theeffective support that this Service Centre Network can offer toAgustaWestland and its customers, all of which has led us tosetup a brand new Service Centre Policy.Our rst Service Centre Conference (Vergiate, September 15 16th) will not only be the occasion to reinforce collaborations,align procedures and standards of the support network, but alsoto roll out this new policy to AgustaWestland Service Centres.A summary of the event, and results, will be detailed in thenext AW Newsletter.

AW Newsletter 09 Summer 2015

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