AVINASH_PRAKASH
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RESUME AVINASH PRAKASH APPLICATION DEVELOPMENT ANALYST avinash.p.iyengar@gmai l.com +91 888030868 6 #61,16 th Cross, 2 nd Main, Maruthinagar, Yelahanka, Bangalore -560064 Linked In : avinashp2407 SUMMARY Having 4 years of experience in software development areas including design and development of web applications and interfaces. Currently working in Retail domain after being trained on Java and Sterling commerce OMS. I also have an initial know how of Cassandra. I am a Subject Matter Expert (SME) for the project I have been working for. Supported on more than 25 releases including 18 major releases and worked on Change Requests. I have been working as a Support team member for OMS and thus I have vast knowledge on Incident and change management Process. I am also involved in the process related activity for my project like identifying risk for the project, creating Business Continuity Plans, Monitoring the defects and responsible for Root cause analysis of issues. Wrote and implemented scripts to enhance Business user experience and to get details independently. Raised enhancements and worked on them to identify the issues and improve the monetary value for the client. Worked on creating a script to remove the users out of Compliance from the project. Received appreciation thrice in span of two months for organizing Quality Work efforts. Worked on critical defects and few design changes which helped the client to improve customer satisfaction and reduced the incident inflow. Modified existing software to correct errors, adapt to new hardware and improve performance. 1
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Transcript of AVINASH_PRAKASH
RESUME
AVINASH PRAKASHAPPLICATION DEVELOPMENT ANALYST
[email protected] +91 8880308686
#61,16th Cross, 2nd Main, Maruthinagar, Yelahanka, Bangalore -560064Linked In : avinashp2407
SUMMARY
Having 4 years of experience in software development areas including design and development of web applications and interfaces.
Currently working in Retail domain after being trained on Java and Sterling commerce OMS. I also have an initial know how of Cassandra.
I am a Subject Matter Expert (SME) for the project I have been working for. Supported on more than 25 releases including 18 major releases and worked on Change
Requests. I have been working as a Support team member for OMS and thus I have vast knowledge
on Incident and change management Process. I am also involved in the process related activity for my project like identifying risk for
the project, creating Business Continuity Plans, Monitoring the defects and responsible for Root cause analysis of issues.
Wrote and implemented scripts to enhance Business user experience and to get details independently.
Raised enhancements and worked on them to identify the issues and improve the monetary value for the client.
Worked on creating a script to remove the users out of Compliance from the project. Received appreciation thrice in span of two months for organizing Quality Work efforts. Worked on critical defects and few design changes which helped the client to improve
customer satisfaction and reduced the incident inflow. Modified existing software to correct errors, adapt to new hardware and improve
performance. I also handled the role of Technical gatekeeper for my Project. I have been recognized as the best mentor for the peers and juniors.
SKILLS
Technical Skills Sterling OMS, E-Commerce, RetailLanguage Java/ J2EE, XML, XSLDatabases SQL and CassandraServices Soap, RestOS Windows, Unix
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RESUME
Tools Splunk, Putty, SSH, Rummon, Yantra, BSM, Service NowRepository SVN
WORK EXPERIENCE
Best BuyJan 2013 - Oct 2016 With operations in the United States, Canada, Europe, China and Mexico, Best Buy is a multinational retailer of technology and entertainment products and services with a commitment to growth and innovation. It deals with various channels of delivering product to the consumer.
Roles and Responsibilities
Successful Holiday: Holiday are the months of October to December end which includes Thanks giving, Black Friday and Christmas where the sales of Best buy boosts by 70% more than the usual volume. During this critical time, we make sure that there are no issues occurring and in case of an issue, it will be solved immediately. 24x7 support during holiday from Onshore.
Proactively work on incident and solve them within SLA. Quick resolution of P1 and P2 incidents. Collaborate with RMS, RP, Vertex and other teams for external calls related issues/ incidents. Defect fixing. Raise Enhancements which will either help in good customer experience or in improving
monetary value for Best buy and work towards completing the enhancements. Identify Design Gaps which might cause issues between systems and work on fixing them. Being proactive in Support. When an issue occurs, a technical bridge is being setup with
required teams and if issue seems to be from the code, they are fixed with releases. If the impact is huge, it is tested and fixed immediately.
Complete ownership for Yantra OMS applications and change requests. Reducing the number of major incidents, Problem Incidents and recovery time. Attend meetings to suggest the best design for any new functionality and make changes
accordingly. Hands on experience in Java/J2EE, SOAP and REST API’s. Improving on monitoring (real user monitoring and automated monitoring) Improving employee engagement.
REWARDS AND RECOGNITION
Star of the Month: Received this Award thrice in the span of 5 months.
ACE: Received Award of the best performance in the team.
Recognition from clients for Quality Work, Best Buy Business
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PwD Champion: This is the award given for raising a helping hand for specially abled people.
EDUCATION
Bachelor’s DegreeElectronics and Communication (ECE)Graduated: July 2012
ACTIVITIES
Member of Eco Watch Team Member of Recreation committee
VOLUTEERING
Volunteered CSR and NGO events Best Buy Cycling Team
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