4/2015Aviation World

From Russia with Freight 16Jointly Breaking the Ground 12Assistance for Everyone 10

04 Sharing Knowledge with the World

4/2015

2 Check-in

03 Fraport WorldCan it Really Be Ten Years Ago?!Assistance for EveryoneFrankfurt Airport Celebrates Ground-breaking of New Terminal 3Special: Highlights in 2015Great Architecture Designed for Future CompetitivenessAward: “Germany’s Best Airport 2015”Three Questions: The Start of a New Chapter

16 Airline WorldConnecting the World with AfricaEurope’s First A350 XWB Lands in FrankfurtAir China Cargo Renews Contract with FCS Ahead of ScheduleChina Airlines Renews Handling Agreement with FCS at Europe’s Biggest Cargo HubParking Cooperation with Frankfurt Airport Increases Customer Satisfaction for AirlinesTaking Off for the Summer from FRAChristmas for All the Senses

23 People World“Small Packages Bring Great Delight”SriLankan Airlines Appoints New Manager for GermanyVietnam Airlines: New General Manager and aircrafts

04 Sharing Knowledge with the World

10 Jointly Breaking the Ground

16 From Russia with Freight

Dear Reader,Fraport’s renowned “Made-in-FRA” expertise travels the globe. Airports around the world increasingly rely on the long-established know-how of our specialists. As the suc-cessful operator of one of the world’s most important aviation hubs, our extensive ex-perience is widely in demand – ranging from terminal and airside operations, ground handling, and retail and real estate management to strategic airport planning and traf-fic development. We provide comprehensive ORAT (operational readiness and airport transfer) services for commissioning new terminals and airports. We also cooperate closely with our clients in long-term infrastructure projects to develop tailored sol-utions. One of our main goals is transferring knowledge to respective local partners.

“Sharing and caring” is also the principle behind a very different activity at Frankfurt Airport: the Travelers’ Aid service operated by the Diakonie social welfare organization of Germany’s Protestant churches. During the past forty years, Travelers Aid has been providing assistance to any passenger in need. To mark this anniversary, Aviation World is shining a light on this remarkable service that helps passengers who are stranded, confused or even suffering from dementia.

Service lies at the heart of our business and is the key to our success. Fraport’s “Great to have you here” service quality program is the basis of this commitment that we all share and understand. I hope you enjoy reading about these and other interesting topics in Aviation World.

I wish you happy holidays and all the best in 2016!

Sincerely,

Dr. Stefan SchulteExecutive Board ChairmanFraport AG

Dr. Stefan Schulte,

Executive Board Chairman

Fraport AG

3Fraport World

Can It Really Be Ten Years Ago?!

On a Saturday morning in October, an Air-bus A380 landed at a commercial airport for the first time in the history of aviation. Around 10,000 aviation fans gathered in the southern section of the airport to fol-low the aircraft’s highly anticipated arrival on October 29, 2005. The giant Airbus from Toulouse touched down on Frankfurt’s Runway North at 8:56 a.m. exactly. 24 hours later, it took off again on its return flight to the headquarters of the European air-craft manufacturer Airbus in southern France. The time in between was filled with meticulously planned handling tests involving around 50 vehicles and machines and 100 employees of the Frankfurt Airport ground handling team. The four-engine, wide-bodied aircraft with two full-length passenger decks needed to prove itself in day-to-day operations at an aviation hub for the first time.

The magic of a special momentThe landing of the first A380 in Frankfurt in 2005 was a real crowd-puller. A separate area in the southern section of the airport was reserved for the event. Around 120 shuttle buses ensured that viewers were transported smoothly from the parking areas to the apron. The open-air program,

which began early at 6:30 a.m., even in-cluded breakfast. A number of big screens allowed viewers to carefully follow the A380 as it landed, taxied and docked. Radio station HR3 broadcast a special program with all kinds of flying-related content, while various TV stations reported live from the world premiere. A remarkable moment and a remarkable morning in the history of Frankfurt Airport.

Frankfurt served first Frankfurt was the first airport to provide the conditions required by the Airbus technicians for the comprehensive hand-ling tests. This included passenger board-ing and deboarding via a jet bridge to the upper deck. The catering supply for this area was also tested, which required the use of special forklift trucks that were only available in Frankfurt at the time. Terminal 2, where the A380 prototype docked after landing, had already been refitted accordingly. The test program in-cluded the full apron service between landing and take-off, including supply and waste disposal, loading and unload-ing, and deicing. It was time to turn the countless computer simulations into a real-life test.

A new eraAt the end of the “working visit” ten years ago, the companies involved (Fraport, Luf-thansa and Airbus) all agreed that the pre-miere of the A380 had been a resounding success.

Even today, the “Giant of the Skies” at-tracts plenty of attention in Frankfurt and at other airports worldwide. 171 Airbus A380 aircraft are now used on routes around the world, with Airbus having re-ceived 317 orders for the model.*

The Airbus A380 marks the start of a new generation of aircraft. With up to 853 passengers, it is the largest mass-pro-duced commercial aircraft in history. It is tailor-made for the future of aviation as growth in passenger numbers shows no signs of slowing and hubs begin to reach their capacity limits. The prediction made by Dr. Wilhelm Bender, the then CEO of Fraport AG, in 2005 has come true: the Airbus A380 has changed the face of avi-ation.

World premiere at a commercial airport – the Airbus A380 “Superjumbo” lands in Frankfurt

*Source: Airbus, as of October 2015

First to land in Frankfurt: the Airbus A380

has changed the world of aviation.

Fraport World4

Sharing Knowledge with the WorldThe knowledge of the specialists from Frankfurt Airport is in global demand. Expert

teams from Fraport Consulting support other airports all around the world when it

comes to planning, commissioning and further development.

5Fraport World

6 Fraport World

Frankfurt Airport is a center of concentrated ex-pertise in the areas of airport planning, commis-sioning, management and further strategic devel-opment. Over the decades, the Group’s employees have gathered a wealth of experience at one of the biggest international aviation hubs. The Fraport ex-perts are happy to pass on this knowledge – which has made them highly sought-after consultants within the industry.

First and foremost, their expertise benefits the sub-sidiaries, participating interests and joint ventures that Fraport has entered into with a large number of airports around the world. In addition to its

headquarters in Frankfurt, Fraport AG is active in 14 additional airports on four continents. The External Activities & Services business segment enjoyed ex-cellent development in the first half of the 2015 fi-nancial year, increasing its revenue by 38.0 percent year-on-year to €224.6 million.

But external consulting, i.e. support for customers and airports in which Fraport does not hold an in-terest, is also on the rise. Michael Kunz, Vice Presi-dent with responsibility for global consulting at Fraport, commented: “We generated incoming orders of several million euros with third-party cus-tomers in 2015.” Global Investments and Manage-ment (BET) is the name of his department, one of twelve central units within the Fraport Group.

At home in the world of airportsLike his team of experts, Kunz spent a number of years working abroad, including four years in China. He is the CEO of Fraport Saudi Arabia, responsible for the airports in Riyadh and Jeddah. In addition to that, he oversaw the management contract for Cairo Airport. Kunz also had a management role in the most recent acquisitions in Asia, including Fraport’s investment in Xi’an Xianyang International Airport in China.

There is no second time around for a premiere: simulations and trials are the key to successful airport openings.

“We generated incoming orders of several million euros with third-party customers in 2015.”Michael Kunz, Vice President, Global Investments and Management (BET) at Fraport

Europe (6) – Airport Frankfurt: 100% – Airport Hannover-Langenhagen

in Hanover: 30% – Aerodrom Ljubljana, d.o.d:

Management and operation of the Ljubljana Jože Pučnik International Airport in Ljubljana : 100%

– Fraport Twin Star Airport Management AD: Modernization, development and operation of the airport at Varna : 60%

– Fraport Twin Star Airport Management AD: Modernization, development and operation of the airport at Burgas: 60%

– Northern Capital Gateway LLC: Operation of Pulkovo Airport, construction of a new international terminal and mod-ernization of Pulkovo-1 passenger terminal in St. Petersburg : 35.5%

Asia (3) – Fraport IC İçtaş Antalya Airport Terminal

Investment and Management Inc.: Terminal operation and management at Antalya International Airport , Antalya: 51%

– Delhi International Airport Private Limited: Operation, management and deve- lopment of Delhi International Airport in Delhi : 10%

– Xi’an Xianyang International Airport Co. Ltd.: Operation of infrastructure elements and associated land properties at Xi’an Airport, Aviation business in Xianyang City: 24.5%

Africa (1) – Daport S.A.:

Consulting services for Sédar Senghor International Airport; future management and operation of the Aéroport International Blaise Diagne in Dakar: 100%

America (1) – Lima Airport Partners S.R.L.:

Airport management and operation of Jorge Chavez International Airport in Lima : 70%

Retail concessions America (4) – AMU Holdings Inc. – AIRMALL, Inc.:

One of the leading airport concessions developers in North America in Pittsburgh : 100%

Fraport Worldwide

7Fraport World

Airport holdings

Retail concessions

AMU Holdings Inc.

Fraport World8

Similarly, his ORAT team frequently travels far and wide. ORAT stands for Operational Readiness and Air-port Transfer. The team is always present when a new airport or a new terminal is opened. Fraport’s ORAT team has successfully supported more than seven major projects around the world in recent years. One of the ORAT experts at Frankfurt Airport is Alexander Larisch, a well-known and highly experienced ex-pert who has worked on the opening of new air-ports and terminals on almost every continent.

Every airport is differentAs head of the ORAT team, Larisch was present when the brand-new Terminal 1 at Pulkovo Airport in St. Petersburg, Russia, opened its doors in De-cember 2013. This was the moment when an im-posing structure covering 110,000 square meters suddenly came to life. The new terminal in St. Petersburg, which is designed for a capacity of 17 million passengers, completely replaced the old building. Passenger routing, processes, technol-ogy: employees at the airport had to learn every-thing anew.

It took months of preparation and the continuous coordination and readjustment of numerous pro-ject phases to ensure the smooth opening and sub-sequent operation of the new terminal building. There is not just one recipe for success. Larisch: “Every airport is different, every conversion or new development comes with its own specific condi-tions.”

But there are some modules that form part of every ORAT process. This includes theoretical training for all parties involved, from baggage handlers and apron bus drivers through to the heads of service at the respective border police. The roadmap also includes simulating the operating conditions in the new infrastructure. Extensive trials with up to 1,000 test passengers are conducted to show whether the preparations have been a success. When the testers – equipped with trolleys and tickets – take to the escalators and elevators, pass through secur-ity control and begin their fictional journeys en masse, you can feel the excitement inside the ter-minal building.

The earlier on board, the betterIn St. Petersburg, the ORAT experts had 28 months between the ground-breaking ceremony and the opening of the terminal to perform the necessary inspections and waves of testing. Five years is the comfortable timeframe for the latest ORAT project: the terminal expansion at Geneva Airport. Fraport won the international tender in August of this year, and the ORAT experts have been on site in Switzer-

Starting the fictional journey en masse: extensive trials are part of every ORAT process.

“Every airport is different, every con -

version or new development comes

with its own specific conditions.”

Alexander Larisch, ORAT expert at Frankfurt Airport

9Fraport World

From flight and terminal operations, retail and catering, real estate development and infrastructure through to ground and apron services, strategic planning and airport develop-ment, Fraport Consulting offers an exceptionally wide range of services. It provides airports with tailored solutions that build on the wealth of experience gained by one of the world’s largest airport operators.

In addition to Operational Readiness and Airport Transfer (ORAT), the experts from Fraport Consulting pass on their

knowledge via dedicated consulting teams for Commercial Airport Management, Integrated Airport Operations, Airport Planning, Airport Strategy and Airport Traffic Development. The team members are practitioners from the aviation business with many years of international experience in their respective area of expertise.

Further information on consulting at Fraport AG and contact details can be found at: www.bit.ly/FRA-Consulting

Fraport’s Consulting Services

land since September to familiarize themselves with the task at hand: the construction of an entirely new east wing as part of the existing terminal building.

Axel Wittkuhn, who is looking after the assignment for Fraport, enthused about the full-scale ORAT project. “We are involved in all the relevant pro-cesses right from the start and can contribute to key decisions at a very early stage. We are currently in the first phase in Geneva, the project set-up. This will end in December with the presentation of the handbook and a workshop.” The earthworks for the new wing will begin next year.

Practical and people-orientedFraport has an equity interest in St. Petersburg Air-port, but not in Geneva Airport. Nevertheless, the two projects have one thing in common: From air-port employees and airline partners to represen-

tatives of government agencies, all of the parties involved are included in the process at an early stage. “We take a practical approach to working with people throughout.” For the ORAT team from Frankfurt, this is the very key to success. As is the excellent reputation and the prestige Fraport en-joys within the aviation industry. Wittkuhn: “We act from the perspective of an operator who knows from first-hand experience what he’s talking about and what advice to give. We really do have in-house experts for every single topic.”

The ORAT team’s projects always attract particular attention in the client’s country. After all, new airports and airport extensions are also a calling card for a country or a region. They are prestige buildings that can help to create identification. With this in mind, airport operators simply cannot allow them-selves any mistakes when regular operations begin.

Assistance for EveryoneCaring about those who need help the most

The network of pastoral care and support for

passengers and employees at Frankfurt

Airport is particularly tightly knit. The Church

Social Services provide comfort and

consolation, but also very real assistance.

Sometimes it happens very quickly, and you suddenly realize that you have lost your ticket, someone has stolen your pass-port or you have missed your connecting flight. A passenger can easily find them-selves in an emergency situation in the midst of the hustle and bustle of the air-port and be unable to continue their jour-ney as planned. Airlines tend to be unwill-ing to rebook passengers, at least free of charge. And not everyone has enough cash or a credit card with which to organ-ize a different flight. The flight departs, and the passenger is left behind, without money and not knowing the language. This is where the Frankfurt Airport Church Social Services, which are organized by the Diakonisches Werk of the Evangelical Church in Germany, come in.

The Church Social Services can be used by passengers free of charge and regardless of their faith or religious denomination. Bettina Janotta, Head of the Church Social Services, sums up what makes them so special: “Passengers can turn to us for as-sistance whether their difficulties are of their own making or no fault of their own. We do not discriminate. We help every-one who comes to us.”

Helping people to help themselvesThe Church Social Services start by pro-viding passengers in need with a safe space where they can calm down, find someone to talk to and get things off their chest. Most importantly, they can make telephone calls free of charge as that tends to be required to arrange the necessary documents and money to continue their journey. Janotta describes a typical emerg-ency situation: “A mother and two children come to us. They need to get to Costa

Bettina Janotta and her team

know who to contact in case

of emergency.

As the Fraport central archive can prove, Frankfurt Airport took care of all generations – even in the past.

Forty Years of Care

The Church Social Services will celebrate a special

anniversary in December 2015. Exactly forty years

ago, in December 1975, the Social Services at

Frankfurt Airport were launched by the Diako-

nisches Werk of the Evangelical Church in Germany

and the Catholic organization Caritas. The project

was originally proposed by employees of the former

Flughafen Frankfurt/Main AG (FAG), who ap-

proached Group management with a request

that organized assistance be provided to those

in need. Their request was heard. Ever since, the

church institution has been co-financed and

supported by Fraport AG, the Frankfurt Airport

company.

Fraport World10

Rica.” It often takes assistance from friends and family to gather the money required for an onward flight.

“We serve as the initial point of contact, but above all else, we give advice and help people to help themselves.” Janotta’s team can provide contact details for con-sulates, government agencies or other church services as well as tips on fast inter-national bank transfers. In cases of particu-lar hardship where days of trying to ar-range an onward journey have proven fu-tile, they also make contact with the air-lines. Special agreements and goodwill ar-rangements are in place with Lufthansa and Condor. Janotta wishes that other air-lines would place even greater trust in her team’s groundwork and the checks they perform.

Stranded, confused, suffering from dementiaThe Traveler Aid services at Frankfurt Air-port increasingly finds itself dealing with people with mental illnesses: “We have registered a growing number of travelers with dementia,” states Janotta. Recently, for example, there was a case where an older gentleman from Rio de Janeiro in Brazil had made his way to Germany to visit an old friend. Disoriented, suffering from memory loss and clad in a pair of pink pajamas, he landed in Frankfurt and caused quite a fuss for the airline and the employees of the Church Social Services. With some care and coordination, the helpers were able to make contact with his home in South America and ultimately arrange a return flight for the eager flier.

Christian Meyer from Fraport’s Social Ser-vice Center greatly appreciates the hard work of the eleven social education workers, administrators and volunteer helpers: “Our service motto ‘Great to have you here’ extends to all guests of Frankfurt Air-port. The Church Social Services help us to fulfill this goal for passengers who find themselves in dire need of assistance at Frankfurt Airport.” Not only at Christmas time, but almost every single day of the year. And no two days are the same. Janot-ta: “There is no such thing as a typical

day’s work for us. Our days are unpredict-able and cannot be planned in advance.”Since summer 2015, the Church Social Services have been located in Terminal 1,

Pastoral CareIn addition to the practical assistance offered by the

Church Social Services and its social education

workers, the church itself provides pastoral care at

Frankfurt Airport. The Protestant and Catholic ser-

vices are available to anyone seeking pastoral care

or wishing to make use of church services or simply

talk to the pastoral workers. The service is aimed at

passengers and employees of the airport alike. The

Protestant airport service is headed by Pastor Ulrike

Johanns, while the Catholic service is led by Father

Heinz Goldkuhle SAC. They both work in close coop-

eration with the other care services at the airport

and are at hand wherever the blessing and support

of the church is required. Frankfurt Airport has a

total of ten places for followers of the world’s major

religions in the publicly accessible area in Terminal 1

and the transit zones in Terminal 1 and Terminal 2.

In addition to prayer rooms for followers of the Jew-

ish, Muslim and Christian-Orthodox faiths, there are

three chapels for Protestant and Catholic services. In

January 2015, a new third ecumenical chapel was

inaugurated in the B-West transit zone. The prayer

rooms offer a place of calm and reflection in the

midst of the hustle and bustle of airport life. Their

multi-faith approach is a good example of peaceful

coexistence at an international meeting point like

Frankfurt Airport.

Building 200, Departure Area C, in Rooms 2029 and 2039. The services are open from 10 a.m. to 4 p.m. Monday–Thursday, and from 10 a.m. to 3 p.m. on Fridays.

Fraport World12

Frankfurt Airport Celebrates Ground-breaking of New Terminal 3 400 Fraport employees share in milestone ceremony

At the ground-breaking ceremony (from left):

Anke Giesen, Executive Director Operations, Dr. Matthias Zieschang, Executive Director Controlling and Finance, Dr. Stefan Schulte, Executive Board Chairman (all of Fraport AG)...

13Fraport World

More than 400 employees of Fraport AG simultaneously performed the symbolic first cut of the spade, marking the ground-breaking and start of construction for Frankfurt Airport’s new Terminal 3. This set the stage for securing the future com-petitiveness of Frankfurt Airport and, con-sequently, new job opportunities in the Frankfurt/Rhine-Main region. The dele-gation participating in the ceremony in-

cluded the Hesse prime minister Volker Bouffier, Frankfurt am Main’s city treasurer Uwe Becker, Fraport AG’s entire Executive Board and its Supervisory Board Chairman Karlheinz Weimar. Speaking at the mile-stone ceremony, Fraport AG’s Executive Board Chairman, Dr. Stefan Schulte, stated: “Terminal 3 will meet the highest demands for service and quality. As Ger-many’s most important airport – particu-

larly for intercontinental flights – Frankfurt will be able to continue offering first-class services and modern infrastructure to our passengers and Germany’s export-driven economy. Terminal 3 will also serve as an attractive showcase for the entire Frank-furt/Rhine-Main region. Construction of this outstanding facility will ensure that Frankfurt remains Germany’s Gateway to the World.”

... Volker Bouffier, Prime Minister of the State of Hesse, Karlheinz Weimar, Chairman of the Supervisory Board of Fraport AG, Michael Müller, Director Labor Relations at Fraport AG.

January February March April May June

FRA Highlights in 2015A year of milestones and records

Fair@Link – digitalization of airfreightThe digital airfreight handling system “Fair@Link” begins

regular operations. Following a three-year pilot phase, Fra-

port AG, DAKOSY and its location partners press ahead

with digitalization at the airport site, an essential condition

for ensuring the competitiveness of Frankfurt as the largest

cargo airport in Europe.

Jan. 15, 2015 – Qatar Airways lands with A350 XWB

Frankfurt Airport welcomed the arrival of Qatar Airways’

A350 XWB on the Doha–FRA route – marking the start of

the world’s first commerical service with this new energy-

efficient and low-noise aircraft.

Terminal 1 – New design for Arrivals levelFraport presents its concept for the redesigned terminal ac-

cess areas at Terminal 1. In a 14-month conversion pro-

ject, starting on April 15, the outdoor area of the Arrivals

level will be modernized with traffic-calming measures

and generally made more attractive for pedestrians. LED

walls located in the middle zone and a light band on the

terminal facade will add a multimedia dimension to the

area.

More seats offered for the summer scheduleFRA’s summer timetable features 104 airlines offering di-

rect flights to 297 destinations in 104 countries. With 141

intercontinental routes, the summer schedule underscores

Frankfurt Airport’s leading role as a global aviation hub.

The total number of seats available at FRA will increase by

2.4 percent to 820,000 seats per week.

Mar. 30, 2015 – Lufthansa

This date marks the start of three new routes. The airline

now flies to Bydgoszcz in Poland four times a week. The

southern destination of Seville, Spain, is added with three

flights a week, while the route from Frankfurt to Aalborg in

Denmark is served seven times a week.

Terminal 2: Food Plaza – Visitors’ TerraceThe Food Plaza, the catering area in Terminal 2 at Frank-

furt Airport, opens after seven months of renovation work.

The redesigned area, which covers 4,000 square meters, is

home to the McDonald’s flagship store with 650 seats and

a state-of-the-art restaurant concept. A section of the Visi-

tors’ Terrace in Terminal 2 is also open to visitors once

again. Following the renovation, the viewing area cover-

ing 700 square meters boasts a high-quality floor covering

and a modern look.

Apr. 1, 2015 – 60 years of Lufthansa in Frankfurt

On April 1, 1955, Lufthansa restarted flight operations for

the first time in the post war era. Today, FRA serves as Luf-

thansa’s primary hub for its global network.

Apr. 1, 2015 – 25 years of SunExpress in Frankfurt

25 years of SunExpress in Frankfurt – formed in 1990 as a

joint venture between Turkish Airlines and Lufthansa, the

airline celebrated its anniversary at the Frankfurt location

in 2015.

May 9, 2015 – AirBaltic

New route: DHC-8, once weekly to Heringsdorf / GER.

May 15, 2015 – American Airlines

New route: B763, six times weekly to Miami / USA.

May 7, 2015 – 80 years of KLM in Frankfurt

At 96 years of age, KLM is the world’s oldest airline. It has

operated the Frankfurt–Amsterdam route for 80 of those

years.

May 2, 2015 – Lufthansa

New route: A319, twice weekly to Reykjavik / ISL.

May 18, 2015 – 25 years of United Airlines in Frankfurt

It all began with two flights a day and Frankfurt as the air-

line’s first European destination. Today, there are 14 flights

a day across the Atlantic.

Jun. 18, 2015 – Condor

New routes: B763, twice weekly to both Providence and

Portland / USA.

Jun. 1, 2015 – 10 years of Etihad in Frankfurt

The flag carrier of the United Arab Emirates was formed in

2003. Flights from Abu Dhabi to Frankfurt began two years

later.

Jun. 3, 2015 – New airline MIAT Mongolian

Frankfurt Airport welcomes a new airline, MIAT Mongolian.

It now flies from Frankfurt to the Mongolian capital of Ulan

Bator twice a week.

Jun. 14, 2015 – UTAir

New route: B735, once weekly to Rostov / RUS.

January February March April May June

May 16, 2015 – Lufthansa

New route: A320, once weekly to Bodrum / TUR.

2014 Compact – FraportFor the first time, Fraport AG issued a new combined finan-

cial and sustainability report titled: “2014 Compact – Fra-

port. Finance. Sustainability”. The essential contents of the

annual report – such as traffic and financial development,

strategy, as well as the company’s investments outside of

Frankfurt – are concisely combined in one single publi-

cation, along with the most important aspects of sustain-

ability.

July August September October November December

Passenger traffic surgedFrankfurt Airport welcomed 28.9 million passengers in the

first six months of the year, resulting in strong 4.1-percent

growth and a new historic half-year passenger record. The

average number of passengers per flight rose to 135.4 –

an all-time high at FRA.

6,200,000Total number of passengers –

New monthly record in July 2015

43,710Total number of take-offs and landings –

New monthly record in July 2015

217,500Total number of passengers on a single day –

New daily record on August 2, 2015

FRA app – new SignTranslator Fraport introduced the SignTranslator feature for its popu-

lar Frankfurt Airport app to help travelers understand Ger-

man terminal signs. Using their smartphones, passengers

simply photograph the sign to be converted into one of six

languages: Arabic, Chinese, Korean, Japanese, Russian

and Spanish.

Digital signposting – the Interactive Airport DeskThe interactive touchscreen table provides real-time in-

formation on orientation, travel and waiting times, as well

as shopping, gastronomy and service offerings on the way

to the gate.

Sept. 25, 2015 – Lufthansa

New route: A343, five times weekly to Tampa / USA.

Oct. 27, 2015 – New airline Air Arabia Maroc

Air Arabia Maroc is now represented at Frankfurt Airport.

It flies directly to Marrakesh in Morocco.

Dec. 18, 2015 – Condor

New route: B767, once weekly to Santa Clara / CUB.

Dec. 21, 2015 – Condor

New route: B763, twice weekly to Rio de Janeiro / BRA.

Oct. 27, 2015 – Lufthansa

New route: A340–300, four times weekly to Nairobi / KEN.

“Green Gate” – From airport to E-PortFraport AG and its partners from the E-PORT AN initiative

open the first “Green Gate” at Lufthansa Gate A15, provid-

ing an insight into the future of electric mobility at the

airport. At the same time, the airport company expands

the fleet of electric vehicles used by Ground Services to

twelve models.

Strategic cargo partnership: Fraport and WFSOn November 2, Fraport and WFS completed the transac-

tion for a strategic partnership in airfreight handling at

Frankfurt Airport. WFS has acquired a 51-percent share in

the Fraport Cargo Services GmbH (FCS) subsidiary. The

goal of this partnership is to expand FCS’ global reach in

the rapidly moving and highly competitive air cargo indus-

try.

Dec. 8, 2015 – Lufthansa

Lufthansa’s schedule for the 2015/16 winter season in-

cludes brand-new direct connections to attractive vacation

destinations in Mexico, the Maldives and Mauritius. Airbus

A340–300 aircraft will serve Cancún, Malé and Mauritius

twice a week.

July August September October November December

90,000 60,000,000Total number of passengers in 2015 – New annual record

Rollout of FRA’s multichannel digital strategyFraport rolled out its multichannel digital strategy to

further improve customer satisfaction and offer more per-

sonalized shopping and services via mobile devices and

other online platforms. The rollout included the relaunch

of the Frankfurt Airport website and FRA app, plus a new

online shopping platform and loyalty program.

Basic size of new Terminal 3 in square meters –

Ground-breaking ceremony on October 5, 2015

January to November 2015 – New record for peak days

58 is the total number of days that FRA exceeded the

200,000 passenger mark.

14 Fraport World

Great Architecture Designed for Future CompetitivenessOpening in 2022: First phase for 14 million passengers

The first phase of the innovative and sus-tainable Terminal 3 complex – which will be able to serve up to 14 million passen-gers per year – will be erected by 2022 at the south of Frankfurt Airport (FRA). Cur-rent passenger capacity in Terminals 1 and 2 will be exceeded soon because of the continuing increase in passenger traf-fic at the FRA global aviation hub. The challenging Terminal 3 project will require seven years of construction, therefore it is paramount to commerce the project now. With Terminal 3, the Frankfurt Airport company will elevate its high quality and service requirements to new levels.

The first construction phase will include the main terminal building and two piers to serve up to 14 million passengers per year. Two piers can be added to expand the overall capacity of Terminal 3 to some 25 million passengers per year. By instal-ling a new SkyLine people-mover system to link Terminal 3 with the existing ter-minals at the north side of FRA, Fraport will ensure transfer options and optimal intermodal connections for all passengers and guests. The spacious Terminal 3 will feature impressive dimensions and archi-tecture. The basic surface area of the new terminal comprises about 90,000 square meters – equivalent to around 19 football fields. The terminal hall has an exterior height of 33 meters and a clear interior height of 20 meters, which promises a

An impressive new terminal building to serve the

two future Frankfurt Airport piers H and J.

unique spatial experience for passengers. The hall will offer space for up to four check-in areas with a total of 104 counters, up to 54 baggage drop-off machines and, initially, some 40 ticket counters - which can be increased depending on future requirements. Terminal 3 will offer 29 se-curity control positions for departing and transfer passengers, and 10 baggage claim belts for arriving passengers. Continuing the tradition of the existing piers at FRA North, the two new piers at Terminal 3 will

be called ‘H’ and ‘J’, which will be 400 and 600 meters long respectively. Encased with glass on both outer sides, the Ter-minal 3 piers will provide a total of 24 ur-gently needed aircraft docking positions – including 20 positions designed for wide-body jets like the Airbus A380 superjumbo and the Boeing 747. With a total invest-ment volume of €2.5 to €3 billion, Terminal 3 is significant an infrastructure project that will benefit the local building industry and the Frankfurt/Rhine-Main region.

A unique spatial experience: the terminal hall has a

clear interior height of 20 meters.

15Fraport World

Mr. Emmert, Fraport and WFS World -wide Flight Services agreed to enter into a strategic partnership in July. How do things stand now?The decision by the two companies was formally completed on November 2, 2015. We will retain our name, which stands for “Frankfurt Cargo Services” in future. Chairman of the Supervisory Board is Olivier Bijaoui, CEO of WFS. I was appointed as Managing Director of the new FCS at the meeting of the Supervisory Board on November 13.

What opportunities do you see in this development? This represents the start of a new chapter in freight handling at Frankfurt Airport. Previously, our business activ-ities were limited largely to Frankfurt. The partnership opens up additional locations, as well as allowing us to ex-tend our service range in the course of the globalization process. By com-bining our common strengths and abilities, we can continue to expand our position as the leading freight handler in Frankfurt.

What does the strategic partnership with WFS mean for FCS customers? This is a real win-win situation for all concerned. All of the existing agree-ments and terms will remain un-changed, but we can now also offer our customers far-reaching prospects for professional freight handling worldwide, as the partnership allows for international handling packages.

The Start of a New Chapter

Hans-Georg Emmert,

Managing Director of

Frankfurt Cargo Ser-

vices (FCS)

“A win-win situation for all concerned.”

Three Questions

Award: “Germany’s Best Airport 2015”Frankfurt Airport also leads the way when it comes to service

Frankfurt is the best airport in Germany. This is the result of a study conducted by the “German Customer Institute” (DKI) on behalf of the renowned German business magazine Wirtschaftswoche in 2015. Re-searchers evaluated questionnaires from more than 3,000 passengers, spoke to air-port operators and analyzed flight sched-ules and city connections. In addition to these objective facts, anonymous testers examined the customer care provided by airport operators using e-mail, hotlines and social media channels.

As well as leading in the overall ranking in the study, Frankfurt scored particularly highly in terms of the destinations it serves, the quality of stay for passengers and its service offering. As the largest airport in Germany and one of the leading airports in Europe, it is no surprise that Frankfurt leads the way when it comes to the route network offered. More than 300 destinations and 104 airlines: the figures speak for them-selves. However, the international hub also achieved the best ratings for quality

of stay and service. “Frankfurt has what it takes to satisfy the needs of ten thousand passengers every day,” commented Re-search Director Miriam Ziesak (DKI). “A wide range of entertainment and services is available, including hairdressing, dry cleaning, wellness and rest areas. Frankfurt leads the way when it comes to service.”

The award confirms Frankfurt Airport’s strategy of systematically increasing and enhancing its quality of stay and customer friendliness. “Great to have you here” is the inviting motto of the comprehensive service program that airport operator Fra-port launched last year. After all, an air-port is more than just a smoothly operat-ing machine of take-offs and landings; it is an experience, too. As well as the wide range of shopping and leisure activities on offer, this is underlined by the use of art-work and the provision of information media in various languages and free Wi-Fi throughout the airport. This helps to turn travel into relaxation – and the airport into a temporary home away from home.

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From Russia with FreightAirBridgeCargo Airlines, one of the industry’s leading all-cargo carriers, leaves its footprint in all its existing markets

AirBridgeCargo Airlines is a scheduled cargo airline and

a key air cargo market player constituting an important

part of Volga-Dnepr Group. It provides its customers

with cargo services linking the largest global markets in

Asia, Europe and North America, all served by its mod-

ern Boeing freighter fleet.

The airline’s development started back in 2004 and since then it has achieved great success. In 2014, ABC celebrated its tenth birthday by carrying a rec-ord of 401,000 tons and its figures for 2015 con-tinue to show an upward trend. During the first ten months of 2015, AirBridgeCargo achieved growth in tonnage of 19 percent, carrying 388,000 tons across its growing international route network. In this peri-od, it achieved 24-percent growth in FTK (freight ton kilometers) year-on-year and maintained a stable load factor.

Reaping the rewards of investmentFor Andrey Andreev, Sales Director Europe and Gen-eral Manager of ABC in Frankfurt, this development can be attributed to the important foundations the company has built in recent years. Above all, the ex-pansion of the fleet has played a vital role: “As the new generation of cargo aircraft was introduced to

the market, we began implementing our strategy of fleet modernization and optimization to offer a better service quality to our customers while provid-ing enhanced environmental performance.” To pro-vide clients with an improved service offering and more point-to-point deliveries within its network, the airline has expanded its footprint in all its exist-ing markets. In 2014, ABC launched new routes to Dallas/Fort Worth, Leipzig, Munich, Basel and Malmo and added more services to its well-estab-lished stations such as Chicago, Milan, Frankfurt, Amsterdam, Hong Kong, Shanghai, Tokyo and Seoul. This enabled ABC to offer customers in Eu-rope, North America and Asia Pacific an even wider choice of routes and frequencies. The strategy con-tinued in 2015 with the introduction of scheduled services to Helsinki and the expansion of its online stations to nine cities in Asia including Singapore and Hanoi.

A big haul of awards in 2015Throughout 2015, ABC’s service quality and reliabil-ity, and its growing role as one of the industry’s lead-ing all-cargo carriers, has been rewarded with a number of major customer and industry awards. Among these prestigious awards, ABC was named “Best Overall Carrier of the Year 2015” in the Payload Asia Awards 2015/Customer Choice Awards 2015 and “All-Cargo Airline of the Year” at the 32nd an-

Frankfurt Airport accounts for the largest volume of AirBridgeCargo Airlines online flights outside the home base in Moscow.

Ivan Santoro, Regional OPS &

Ground Handling Director EMEA /

BM of ABC in Frankfurt

16 Airline World

Andrey Andreev, Sales Director

Europe / GM of ABC in Frankfurt

17Airline World 17Airline World

nual Cargo Airline of the Year Awards. It was also voted “Cargo Carrier of the Year on International and Domestic Routes” numerous times.

ABC and Frankfurt Airport – a long-standing and strong relationshipWith 24 flights a week in the 2015/2016 winter sea-son, Frankfurt Airport accounts for ABC’s largest vol-ume of online flights outside its home base in Mos-cow. Frankfurt has also seen the fastest growth in freighter frequencies in ABC’s entire network, with the airline flying to a wide range of destinations – in-cluding direct flights from Frankfurt to Chicago since 2014 – and proudly serving a vast number of freight forwarders and agents. ABC is one of few all-cargo carriers to offer regular high-frequency connections from Frankfurt to Asia, and has recently supple-mented its service portfolio with additional flights to Japan and South Korea.

For four consecutive years, ABC has been recog-nized as the leading carrier handled by Fraport at Frankfurt Airport in terms of freight volume and the airline is now the largest customer of Fraport Cargo Services (FCS). ABC has been linked with Frankfurt Airport since 2004. “ABC enjoyed a close and trusted relationship with the airport right from the start. We have continuously expanded this relation-ship by giving Fraport responsibility for cargo handling in addition to ramp handling,” explains Ivan Santoro, Regional OPS & Ground Handling Di-rector EMEA and ABC Branch Manager Frankfurt.In his view, Frankfurt is one of the only airports in the world to offer unique solutions in special and outsized cargo and is always willing to adapt to customer needs and expectations. “Unlike other airports around the world, Frankfurt Airport is able to provide extraordinary solutions for all oper-

– ABC is a global cargo airline based at Moscow’s Sheremetyevo Airport.– It is a subsidiary of Volga-Dnepr Group and was formed in 2004.– The ABC network in Europe covers all major import and export markets

with 13 online stations in Frankfurt, Amsterdam, Milan, Zaragoza, Mu-nich, Paris, Malmo, Helsinki, Leipzig, Cologne, Liege, Belfast and Basel.

– ABC provides direct solutions for deliveries to Russia (SVO, DME, SVX, OVB, KHV, KJA) from European gateways and for deliveries to Asia via its hub in Moscow.

– In 2014, another new generation of Boeing 747 freighters joined ABC’s fleet, which now comprises 15 state-of-the-art B747 freighters including eight of the most modern B747–8Fs complemented by Boeing 737–400 freighters for express and regional operations.

– ABC now offers 265 scheduled freighter flights a week to 15 countries.

AirBridgeCargo Airlines at a Glance

Winter Wonderland Russia: snowy landscapes, colorful Matrjoschkas and delicious soljanka.

ational challenges and has always been a reliable and trustworthy partner for ABC.”

Expansion plans and future growth opportunitiesABC’s development and growth has always been in response to increasing demand for the airline’s ser-vices. Currently, it is exploring and developing its pharma capabilities by planning a professional pharma facility in Moscow tailored to time-sensitive and temperature-sensitive goods. ABC’s future plans include more growth of its global network with additional destinations worldwide and greater customer access to point-to-point deliveries within the airline’s route network. Frankfurt Airport will continue to play a vital role in the airline’s expan-sion strategy and will remain its primary station within Europe for all special, heavy and oversize loads.”

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The successful cooperation between Air China Cargo and FCS at Frankfurt Airport is set to continue. The Chinese airline has renewed its contract with the Frankfurt-based cargo experts with a whole year still remaining on the current agreement. Air China Cargo has been an FCS customer since 2009. For Fraport, the signing of the new handling contract represents a clear vote of confidence from a company with

Air China Cargo Renews Contract with FCS Ahead of Schedulehigh standards in safety, quality and ser-vice. The early extension of the handling contract is clear proof of Air China Cargo’s confidence in FCS. Moreover, the contract renewal forms the basis for important trade relationships between China and Germany.

Air China Cargo was formed in 2003. It serves an international network in Europe,

the USA and Asia via hubs in Beijing and Shanghai with 293 airfreight routes. This is supplemented by international and national truck routes, ensuring that the airline has an optimal global network. As Europe’s largest cargo airport, Frankfurt Airport ensures that Air China Cargo has access to the important European market.

On October 19, 2015, Frankfurt saw the premiere of Europe’s first A350 XWB when a Finnair flight from Helsinki brought the prestigious new airliner to Frankfurt Air-port for the first time. The Finnish airline intends to use the long-range jet from the very latest Airbus generation and size on its routes to Asia. Thanks to its “Extra Wide Body” (XWB), the wide-bodied aircraft offers optimum space and comfort for passengers on eastbound long-haul flights. This is further reinforced by the many extras, the Nordic design and the state-of-the-art LED lighting concept of-fered by the Finns. Finnair will start its regular service using the A350 XWB on the Helsinki–Shanghai route on November 21, making it the third airline in the world and the first in Europe to start scheduled flights using the A350 XWB. Finnair has or-dered a total of 19 A350–900 aircraft from Airbus.

Europe’s First A350 XWB Lands in Frankfurt

Landed! Frankfurt Airport welcomes Europe’s first Air-

bus A350 XWB. The Finnish airline is the first on the

continent to have the new aircraft model on its flight

schedule. A beaming crew celebrates the premiere with

management and members of the press in Germany.

Finnair starts scheduled flights with the new “Queen of the Skies”

19Airline World

Want to enjoy spectacular beaches and exotic landscapes this winter? The 2015/16 schedule offers all kinds of new options for those seeking to escape the cold European climate.

For example, Lufthansa is now flying directly to attractive vacation desti-nations in Mexico, the Maldives and Mauritius. From December 8, 2015, to April 11, 2016, Cancún, Malé and Mauritius will each be served by a Lufthansa Airbus A340–300 on a twice-weekly basis – thereby supple-menting the services offered by Con-dor, which already flies to these desti-nations six, three and four times a week respectively. Condor has also added the Caribbean island of Marti-nique to its route network with one flight a week starting from December.

In the 2015/16 winter season, a total of 88 airlines will serve 247 desti-nations in 100 countries around the world from Frankfurt. The new season also reinforces Frankfurt’s position as a major international air traffic hub. More than half of the destinations served from Frankfurt are outside Eu-rope, while over 60 percent of all in-tercontinental routes from Germany also originate at Frankfurt Airport.

IN BRIEF

Taking Off for the Summer from FRA

Escaping winter – enjoying sunshine destinations.

China Airlines in Taiwan is renewing its existing freight handling agreement with FCS at Frankfurt Airport ahead of schedule and on a long-term basis. The airline’s management team cited the high level of satisfaction with FCS’ services as the rea-son for its decision. With a customer rela-tionship dating back more than 20 years, this reflects the strong trust-based cooper-ation between China Airlines and FCS. An-dreas Helfer, Managing Director of FCS, commented: “We are delighted by this renewal, which serves to confirm our long-standing partnership. We will do our best to continue to meet the customer’s

China Airlines Renews Handling Agreement with FCS at Europe’s Biggest Cargo Hub

high standards of safety, quality and ser-vice in every respect.” Formed in 1959, China Airlines is Taiwan’s largest airline and one of the leading airlines in Asia. Based at Taoyuan International Airport, Taipei (TPE), the company has a state-of-the-art fleet and a global route network covering more than 115 destinations in 29 countries. China Airlines has served the Frankfurt–Taipei route since 1993 and cur-rently operates five B777 passenger flights a week, plus a cargo flight on Sundays. From June 2016, it intends to become the only airline to offer daily non-stop flights from Germany to Taipei.

To make the travel experience as pleasant as possible for passengers both before and after their flight, Frankfurt Airport is giving airlines and tour operators the op-portunity to enter into a parking cooper-ation that allows customers to book their parking space at the airport in advance di-rectly via the airline website. An attractive proposition for all concerned: The cooper-ation partners receive commission on each parking voucher they sell and can ex-pand their customer service to include a new offering, while customers of partici-pating airlines get to enjoy affordable parking directly at Frankfurt Airport and a stress-free arrival and departure. All the cooperation partners have to do is install a link to Fraport’s parking reserva-

Parking Cooperation with Frankfurt Airport Increases Customer Satisfaction for Airlines

tion system on their flight booking page. The Frankfurt Airport company performs all the operational processing, reservation and payment, meaning the airlines and tour operators are not required to provide any additional customer support. A classic win-win situation – and a clever solution that the likes of Condor, Sun Express, TUI and Thomas Cook have been using for a number of years. Frankfurt Airport has a total of 30,000 parking spaces, 15,000 of which are open to the public. Further in-formation on a parking cooperation with Frankfurt Airport can be obtained from Fraport’s HVM-PV department, which is responsible for parking facility manage-ment and landside transport links at the airport.

Finding the best

parking space for a

stress-free arrival

and departure.

20 Airline World

and most important airline alliance. And of course I will never forget the 2010 FIFA World Cup, which was the first to be held on the African continent.

You fly to 40 destinations worldwide, 24 of them in Africa. How important is international business for SAA? SAA offers connections to every conti-nent via its hub in Johannesburg (OR Tambo International Airport, IATA code JNB). More than half our global sales are generated outside South Africa, and our inner-African routes in particular have ex-panded significantly over the years. South Africa is seen as the continent’s powerhouse. The country, and hence also SAA as the national carrier, are still benefiting from the successful hosting of the 2010 FIFA World Cup, as well as the continent’s sustained economic growth. SAA considers itself to be a catalyst for Af-rican growth.

What position does Europe occupy with-in SAA’s international business?Alongside the USA, it is the UK and Ger-many that are the most important source markets for South Africa and SAA when it comes to growth in business passenger numbers, as well as tourism. The country on the Cape is very popular with European visitors. In terms of European destinations,

Airline World20

Connecting the World with Africa South African Airways is quite simply an institution

The airline has been in the business for more

than 80 years and is constantly evolving. It

started in 1934 with a fleet of five aircraft.

Today, SAA is the leading airline on the Afri-

can continent and has received more awards

than any other African airline. Head of Eu-

rope, Michael Bentele, has just celebrated

twenty years with South African Airways. A

good reason to talk to him about the airline’s

past milestones – and its plans for the future.

Mr. Bentele, when you started out at South African Airways (SAA) in 1995, it was an exciting time for the airline and for all of South Africa. What are your main memories of this time? Shortly before, in 1994, South Africa had finally become a free and democratic country with Nelson Mandela as its first democratically elected president. These events undoubtedly shaped my early years with SAA. I can also remember 1997 very well, when SAA dropped the Flying Springbok logo after 63 years. Since then, our aircraft livery has proudly borne the colors of our “rainbow nation”. Another milestone was achieved in 2006 when SAA joined Star Alliance, the world’s largest

Michael Bentele, Head of European Business at South

African Airways, has been with SAA in Frankfurt since

1995 and holds the position of Regional General

Manager for Europe since 2005. Michael is an airline

enthusiast and holds a wealth of knowledge in the

global airline business.

SAA flies to London twice a day and has daily flights to Frankfurt and Munich. Along-side passenger flights, cargo business to and from Europe is extremely important to SAA.

What role does Frankfurt Airport play? What has been your experience of the airport?Our Frankfurt–Johannesburg route is cel-ebrating its 63rd birthday this year. Since July 2, 1952, we have been operating out of Frankfurt to the SAA hub in Johannes-burg, a route on which we originally used the then state-of-the-art “Super Connie” Gold Plate Constellation. This makes SAA the airline that has offered long-haul flights from Frankfurt for the longest time. Frank-furt Airport and its first-class infrastructure are ideally located for our customers. The airport’s rail links and its strategic location next to the Frankfurter Kreuz highway in-terchange offer optimal transport connec-tions, while our Star Alliance membership means passengers benefit from innumer-able European feeder flights.

You have just won the “Best African Air-line” award at the British Business Traveller Awards 2015 again. What makes you better than or different to your competitors in Africa?At SAA, service and quality have a long tradition dating back more than 80 years. During this time, SAA has become Africa’s most award-winning airline. One elementary aspect is the innovative strength of South Africans, which has helped to ensure SAA’s leading role ever since the dawn of commer-cial aviation – such as when it introduced online booking in 1997 or when it rolled out 180-degree lie-flat seats in business class more than ten years ago. Another outstand-ing achievement for SAA is its renowned SAA Technical (SAAT) division, one of the biggest aviation maintenance enterprises in the southern hemisphere. SAA also places particular emphasis on development and expansion of the aviation infrastructure in Africa. As the South African flag carrier, we continue to play a pioneering role in this area. For instance, SAA representatives oc-cupy leading positions in many major bodies, such as the industry organizations IATA and ICAO.

“Longest long-haul tradition from Frankfurt”

SAA – Good to Know

South African Airways is an airline with a long tradition of quality –

including very special services such as entertaining customers

with a swinging team. These historical pictures convey the

unique spirit of an outstanding airline.

The fleet – Together with its local partner airlines (SA Express Airways and Airlink) and its low-cost subsi-diary Mango, SAA has almost 100 air-craft in operation. 12 out of a total 20 new Airbus A320–200 aircraft are al-ready in use, and a large-scale tender process for the renewal of its long-haul fleet is currently in progress. The objectives – The airline is increasing the frequency of key routes, such as from Johannesburg to Luanda (Angola), Kinshasa (DRC), Nairobi (Kenya) and Mauritius, as well as offering new routes such as from Johannesburg to the Ni-gerian capital Abuja, and from Accra (Ghana) to Washington D.C. (USA).The environment – In 2015, SAA be-came the second airline in the world to achieve the highest status in the global IATA Environmental Assessment Program (IEnvA) for its outstanding environmental management.

Airline World 21

22 Airline World

Frankfurt Airport surprises

You can smell it, hear it, taste it and see it with your own eyes: the Christmas sea-son is here. Like many cities in Germany, Frankfurt Airport is shining in the splendor of festive lights and decorations. Since November 11, market squares with Christ-mas decorations have been in place in all terminal areas. The numerous shops at the airport are also inviting passengers to do their Christmas shopping in Germany, some of them with very attractive discounts and campaigns.

Local delicacies that are typically enjoyed during the winter months and especially in the run-up to Christmas include Leb-kuchen from Nuremberg, marzipan from Lübeck, Christstollen from Dresden and Printen from Aachen. Spekulatius are very special shortcrust biscuits that can be bought at Frankfurt Airport at this time of year only.

Another Christmas specialty in Germany is meals involving goose. Goose leg or breast is often served with red cabbage or Brussels sprouts, two very common German winter vegetables. Many of the restaurants at Frankfurt Airport have these specialties on their menu, and they are well worth a try.

Well-known German TV chef Johann Lafer will also be making a Christmas visit to demonstrate the fine art of truffle rolling. He can be seen at the central Heinemann Travel Value Shop in Pier A from 11 a.m. to 1 p.m. on December 10 and from 3 p.m to 5 p.m. on December 16. Passen-gers in the Non-Schengen areas of Ter-minal 1 Z and Terminal 2 can take advan-tage of a shopping and a restaurant voucher giving them special offers from November 30 to December 23, 2015, in-cluding 20-percent discounts and Christ-mas menus.

Frankfurt Airport will also become a place of song in December: “Christmas angels” will be singing in the Non-Schengen areas in Terminal 1 Z and Terminal 2, helping to spread the festive spirit as Christmas ap-proaches.

Christmas for All the Senses

International Photo CompetitionThe Frankfurt Airport duck goes on tour From December 18 to 20, 2015, passen-gers will be given Christmas-themed “rubber ducks” to take with them from Frankfurt to their destinations around the world. Their new owners will be asked to use them as photo models and to send their best Christmas photos with the ducks back to Frankfurt. All of the Christmas scenes with our plastic feathered friends will then be judged in an international photo competition.

23People World

Publisher:Fraport AGFrankfurt Airport Service Worldwide60547 Frankfurt, Germany

www.twitter.com/Airport_FRA www.facebook.com/FrankfurtAirport

Editor-in-chief:Sigrun von Kienle, Corporate Communications

Editors:Anette Schmid, Fraport Ground ServicesRicarda Wahl, Airside and Terminal Management, Corporate Safety and Security, Sales and Customer Relations

Content, information and ideas for articles: Susanne Kalbe, Sigrun von Kienle, Nicole Ruschig-Brunck, Anette Schmid, Ricarda Wahl

About This PublicationWritten by: Profilwerkstatt GmbH, Darmstadt: Petra Chenine (Chief Copywriter), Dr. Claudia Klemm

Layout: Profilwerkstatt GmbH, Darmstadt: Anke Rabbeau

Translations: EVS Translations GmbH, Offenbach

Printed by: ABT Print u. Medien GmbH, Weinheim

Production and project management:Profilwerkstatt GmbH, Darmstadt: Petra Chenine, Dr. Claudia Klemm

Photo credits: AirBridgeCargo Airlines – p. 16; Fotolia/Ewais – p. 17 (top); Fraport – p. 1, p. 2, p. 3, p. 4 –5, p. 6 (bottom), p. 7, p. 8 (top left, top right), p. 9, p. 10 (top), p. 10 (bottom: central archive), p. 11, p. 12 –13, p. 14, p. 15, p. 18, p. 19 (bottom), p. 22 (angels, chorus), p. 22 (bottom), p. 23 (left col-

umn), poster; Larisch, Alexander (private pictures) – p. 6 (top), p. 8 (bottom left, second from top);shutterstock/Lukas Majercik – p. 17 (second from top, left); shutterstock/Alexandr Kuznetcov – p. 17 (second from top, center); shutterstock/Van-kad (second from top, right); shutterstock/Tatiana Popova – p. 19 (right column); shutterstock/Ra-mona Heim – p. 22 (background); shutterstock –p. 22 (Oksana Shufrych/Yulia Davidovich/Alex-ander Raths/TwilightArtPictures/Shebeko/GooD-ween123); South African Airways – p. 20, p. 21; SriLankan Airlines – p. 23 (top right); Vietnam Air-lines – p. 23 (bottom right)

Sharuka Wickrama Adittiya was appointed as SriLankan Air-lines’ new Manager for Ger-many in September 2015. In a career dating back nearly 30 years, he has worked in almost every area of the company,

giving him wide-ranging experience within the aviation industry. In the last ten years, his work for SriLankan Airlines has mainly focused on South and Southeast Asia with management roles for India, Nepal, Bangladesh and Thailand. Adittiya returned to his home country in 2013, where he was responsible for the US and Canada offline stations in the Regional Management de-partment.

SriLankan Airlines Appoints

New Manager for Germany

Ngo Tri Hung was appointed as the new General Manager for Germany in early March. He has been based in Tokyo since 2011, where he has held the positions of Sales & Marketing Manager and Deputy General

Manager. “2015 is a particularly important year in the history of our airline. Vietnam Airlines’ aim is to position itself as a four-star airline from Ger-many. We are taking the first step this year with the delivery of our new Airbus A350 and Boeing 787–9 aircraft. The latter will also be used on flights between Frankfurt and Hanoi/Ho Chi Minh City from November onward,” commented Hung.

Vietnam Airlines: New

General Manager and Aircraft

“Small Packages Bring Great Delight”

It is not Santa’s reindeer mak-ing children’s eyes light up in Romania and Hungary, but a Fraport truck full of gifts. Every year, Helmut Hofmann brings Christmas packages to children and homes in need. Last year, employees of Frankfurt Airport lovingly filled and packed 7,400 packages. Now his roll-ing treasure chest is on the road again.

Gute Reise!We make it happen