Aviation Management Development ProgrammeA collaboration between PwC and IATA

www.pwc.com/pwcacademyme

2016 – 2017

Contents

About Aviation Management Development Programme ................................................... 2

Programme outline ............................................................. 3

Module 1. Finance and accounting management 4

Module 2. Project management: advanced 5

Module 3. Leadership development 6

Module 4. Managing people performance 7

Module 5. Strategic planning 8

Module 6. Lean Six Sigma in aviation 9

Contact us ............................................................................. 10

About Aviation Management Development Programme

The Aviation Management Development Programme, an innovative management training curriculum for the aviation sector, is the first-of-it’s kind collaboration in the Middle East between PwC and IATA, designed and tailored for mid-level and executive management of airlines, airports, ground handlers and civil aviation authorities.

The training programme comprises of six classroom-based, instructor-led modules specially designed for the aviation industry carefully chosen to provide a participant the tools and insight to think strategically, enhance productivity and engage in progressive leadership. A participant can choose any four of the six modules suited to address the specific business needs.

The programme combines the best of both worlds, PwC's renowned rigour and acumen in financial management, leadership development and strategic planning; and IATA's hands on expertise in effective team management, lean Six Sigma, and management of aviation projects.

Classes are delivered in one of the aviation capitals of the world, Dubai, at PwC's dedicated built for purpose Academy premises that offers a world class training experience.

The Aviation Management Development Programme has been designed for aviation sector organisations that want to upskill their teams, to reward high-performing employees and to groom individuals identified for succession planning. It will add tremendous value to managers who want to fast-track their career in the industry and develop in a more strategic role within their organisation.

Who is it for?

The certificates are jointly awarded by PwC and IATA. Participants will receive a Certificate of Completion at the end of each module. In addition, participants will receive an Aviation Management Development Programme Certificate of Achievement upon completion of four of the six modules.

Certification

The training programme is spread across the year to minimise the impact on day-to-day business. Each module is for five days and one module is completed per month. The programme fee is USD 12,000 (includes any four of the six modules). A participant may also choose to complete the remaining modules for an additional fee of USD 3000 per module.

Fee and duration

Our foundation is a fantastic team of trainers with extensive functional and sectoral experience in the Middle East. Classes are delivered using a mix of multisensory approaches including facilitated classroom sessions, group work, case studies, exercises and activities. The learning experience is enriched with practical and real-world examples and discussions from the aviation industry.

Training methodology

As the world's largest professional services firm, PwC employees have an in-depth understanding of the complexities of modern organisations. We have been developing our own people for over a 100 years and many go on to lead the biggest and most successful organisations in the world. IATA is the trade association for the world’s airlines, representing about 265 airlines or 83% of total air traffic. IATA provides training for more than 100,000 current and future aviation professionals each year, with 300+ courses. By 2034, the aviation

The PwC and IATA advantage

industry is expected to double in size. A well-skilled global talent pool is fundamental to sustaining this growth. The primary objective of IATA Training and PwC's collaboration is to help organisations in the aviation industry meet today’s business challenges and to prepare them for the future ones. Our combined industry expertise and knowledge, training and business acumen, and deep understanding of developing young professionals through to business leaders is built into the Aviation Management Development Programme.

2 | PwC’s Academy | IATA Training

Programme outline

IATA Training | PwC’s Academy | 3

This five day course provides a comprehensive overview of accounting and finance, with a focus on the aviation industry. Participants on this course will appreciate the importance of finance, understand the nature of financial information, how to analyse this information and use it for internal decision making, and identify control mechanisms.

This module is delivered by PwC’s training experts and practitioners.

By the end of this course, participants will have a greater understanding of:

This module is also suitable for airline managers, analysts, treasurers and controllers. It will also benefit anyone aspiring to or currently working in the accounting or finance function in the aviation industry.

Overview

Key outcomes

Who should attend?

Module 1. Finance and accounting management

Role and importance of the finance function in the aviation industry

The different sources of finance and returns on finance

Difference between financial and management accounting

The accounting equation and accounting terminology

The fundamentals of:

• Balance sheets • Profit and loss statement • Cash flow statement • Working capital• Accrual accounting

Special treatment for fleet assets, aircraft leasing, depreciation, treasury and foreign currency in aviation industry

Cost types, behaviours and methodologies

Budget process, construction and types

Financial statement analysis

Use of ratios for analysis

Payroll and internal control mechanisms

The nature of errors, corrections and reconciliation

Interlinkage with internal and external audit

4 | PwC’s Academy | IATA Training

Recognising the value of project management is what sets high-performing organisations apart from low-performing ones, with the latter seeing only 36% of their projects meet their original goals. Despite the well-documented impact of project management expertise, only 61% of organisations provide training on project management tools and techniques.

In this five day course, participants will develop project planning skills and acquire practical technique through a mix of case studies, exercises and in-class presentations. They will gain hands-on experience using project software, project planning processes, project plan development, project software, user interface elements, views and supported files, baselines, tracking and reporting and understand how it can support project planning.

This module is delivered by IATA industry experts and practitioners.

By the end of this course, participants will be able to:

This module is suitable for any aviation professionals with basic project management experience wishing to increase their ability to achieve project and organisational goals.

Apply and share advanced project planning techniques

Use project software for project planning

Develop a comprehensive project management plan

Prepare and deliver a project plan presentation

Module 2. Project management: advanced

Overview

Key outcomes

Who should attend?

IATA Training | PwC’s Academy | 5

Leading a multi-billion dollar organisation in the aviation industry requires world class leadership and critical thinking skills and strong business acumen. This five day course equips participants with an understanding of leadership behaviours and helps participants develop their personal leadership effectiveness using interactive exercises and role plays.

This module is delivered by PwC’s training experts and practitioners.

Overview

Module 3. Leadership development

By the end of this course, participants will be able to:

This module is suitable for senior executives with relevant management experience and high-performing managers who wish to transition to a business leadership position.

Key outcomes

Who should attend?

Identify the difference between leadership and management

Evaluate good and bad leadership behaviours

Develop their personal leadership style

Increase self-awareness

Apply emotional intelligence in the workplace

Explore values driven leadership

Measure performance and drive a high performance culture

Establish alignment across regions and organisation to maximise efficiency

Delegate effectively

Build global networks that support organisational goals

Collaborate to create mutually rewarding relationships

6 | PwC’s Academy | IATA Training

An effective people manager is someone who has developed the skills and acquired the knowledge to get results through the efforts of others. Organisations are recognising that the competency of managing people is crucial to overall organisational success.

In this five day course, participants will gain the skills and knowledge required to be an effective manager. They will have the opportunity to assess strengths and development areas, to learn about the role of a people manager, about human factors in people management, performance objectives, to make them better at communicating and giving feedback, motivating the varying personalities in the team, developing and coaching employees and team management.

This module is delivered by IATA industry experts and practitioners.

By the end of this course, participants will be able to:

This module is suitable for all managers in the aviation industry or for those aspiring to grow into these roles.

Explain the roles and responsibilities of a people manager

Apply the principles of effective communication in interactions with others

Get optimal performance results by setting clear expectations, enhancing employees’ ability and motivation

Coach direct reports to improve their performance and develop their full potential

Give effective and constructive feedback

Improve their people and emotional intelligence skills

Module 4. Managing people performance

Overview

Who should attend?

Key outcomes

IATA Training | PwC’s Academy | 7

The global aviation industry operates in an environment of constantly changing market conditions, intense competition, fluctuating oil prices, and evolving technology. This five day course equips participants with the ability to develop a strategic plan, to analyse the internal and external environment and generate strategic options, and to implement the strategy selected, all within the context of the aviation industry.

This module is delivered by PwC’s training experts and practitioners.

By the end of this course, participants will have greater proficiency of:

The purpose, goals and levels of strategic planning

The role of vision, mission, values, competencies, objectives in developing strategy

Models for external and internal environment analysis (SWOT, Porter’s five forces)

Government, national, regulatory, demand considerations in the aviation industry

Factors affecting strategic choice and priorities

Selection of strategic models and implications of choice

Considerations for operationalising the strategic plan

Strategic planning for airlines (network and fleet planning)

Strategy communication and generating buy-in from stakeholders

Implementing, monitoring and reviewing strategic plan

Metrics for measuring performance

Risks, pitfalls and strategic control

Module 5. Strategic planning

Overview

Key outcomes

Who should attend?

This module is suitable for mid-level to senior managers in the aviation industry or for those aspiring to grow into these roles.

8 | PwC’s Academy | IATA Training

Lean Six Sigma is a proven methodology that drives continuous improvement in organisations and enhances customer satisfaction by systematically removing waste. This five day course will provide participants with an overview of the lean methodology and the tools necessary to support improvement projects and the application of Lean Six Sigma in their company. Topics covered in this course include DMAIC methodology, becoming waste conscious, standards, root cause analysis, process mapping, data measurement systems and kaizen.

This module is delivered by IATA industry experts and practitioners.

By the end of this course, participants will be able to:

This module is suitable for anyone involved in evaluating operational performance and for those who want to learn lean management.

Understand and apply the Lean Six Sigma methodology

Leverage Six Sigma tools to any aspect of a business

Use a consistent approach to continuous improvement

Improve time and performance management

Save costs through streamlined processes

Increase customer satisfaction and loyalty

Module 6. Lean Six Sigma in aviation

Overview

Key outcomes

Who should attend?

IATA Training | PwC’s Academy | 9

© 2016 PwC. All rights reserved.

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 208,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com.

Established in the Middle East for 40 years, PwC has firms in Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates, with around 4,000 people. (www.pwc.com/me).

161114-094032-ND-OS

Renata PsevodskaCourse Manager

T: +971 (0) 4 515 7468E: renata.psevodska@ae.pwc.com

Gavin AspdenCorporate Training Director

T: +971 (0) 4 515 7432E: gavin.aspden@ae.pwc.com

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