Aviation English Testing and Training Solutions for … Taylor.pdfAviation English Testing and...
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www.rmitenglishworldwide.com
Aviation English Testing and Training Solutions
for the International Aviation Industry
Grant Taylor
RMIT University
Melbourne, Australia
APATS, Singapore
August 2016
The English Language:
Significance for the Aviation Industry
• Adopted by industry as a common language for operations and training.
• Enables industries such as Aviation to engage cooperatively and globally in
an age of shrinking international borders.
• As the industry grows English as the common language will be more critical.
• This is especially relevant given the cross-cultural human resources needed
for the aviation industry to achieve international objectives.
• Currently evident in the English language proficiency requirements (LPRs)
for pilots and ATCOs driven by ICAO and the concern for safety.
• Language Policy to develop English language proficiency of all industry
employees should be an essential strategic element in meeting growth
targets and business objectives.
The ongoing implementation of ICAO Language
Proficiency Requirements
2016: I-HELPP to be launched at 39th Assembly
2011-2015: ICAO ELP workshops, rated speech samples
2011: ICAO Aviation English Language Test Service
2008 & 2011: SARPs applicable
2005-2008: Test development, initial State implementation
2003 & 2004: Adoption of LPRs & ICAO Doc 9835 released
2000-2003: PRICE study group
Why is ICAO still concerned about the
implementation of LPRs?
‘ICAO Member States continue to find the oversight of language proficiency
assessment challenging because:
• dependable aviation language testing expertise is scarce
• the aviation language testing industry is unregulated
Only the RELTA and ELPAC tests, have been recognised to fully conform with
ICAO SARPs for LPRs and ICAO Doc 9835.’
Nicole Barrette, Technical Specialist (Licensing and Training Standards)
ICAO Inter-regional English Language Proficiency Workshop
Kuwait, November 9th 2015
What is ICAO doing about the situation?
I-HELPP is a new and enhanced tool which will assist States toeffectively oversee and administer the implementation of LPRs byassisting to convert/validate language proficiency endorsement in amore effective and efficient manner.
It will reduce States’ resource requirements.
Additionally, it will also raise awareness and help to implement best practices in aviation language testing.
I-HELPP was approved by the Secretary General in March 2015.
I-HELPP consists of three components: GATEWAY, Awareness & AELTS
What is ICAO doing about the situation?
Gateway is a database of test results of recognised tests which can
be accessed by individuals and CAAs.
It is a tool to provide evidence that a pilot or controller has been
assessed through a quality process thereby supporting endorsement.
It is a service provided on a voluntary basis.
GATEWAY
What is ICAO doing about the situation?
ICAO will help raise awareness regarding the LPRs, and best practices for language testing,
including providing guidance on the development of effective tests.
• Launch 39th Session of the Assembly (Sept 2016)
• LPR Symposium Raise awareness of CAAs of LPRs as safety issue (Early 2017)
• Regional Workshops Assist CAAs to effectively oversee language proficiency
assessment
• Webinars Assist stakeholders in regards to best practices for aviation
English language testing
What is ICAO doing about the situation?
• Service will continue as the goal is to have more tests conform with
ICAO SARPs. ICAO encourages States to put their tests forward for
recognition.
• Enhancements to the service will be made taking into consideration
lessons learned since the inception of the programme.
What is ICAO doing about the situation?
ICAO’s Aviation English Language Testing Service (AELTS)
What is ICAO doing about the situation?
ICAO Universal Safety Oversight Audit Programme (USOAP)
Currently focuses on:
• legislation and administrative implementation of regulations
• the mechanics of placing LPR scores on licences
65.38% of States have implemented a system for formally evaluating
language proficiency.
Protocol questions to be reviewed to
include evidence of:
• the quality of test being used
• validity and reliability of the test to
achieve standardised results
What are the benefits of using an English language
proficiency test recognised by ICAO?
Using a valid and reliable English language proficiency test solution can:
• Allow CAAs to efficiently and confidently comply with ICAO language
proficiency SARPS and safety audit requirements.
• Give airlines the opportunity to promote their airline as only using the
highest quality standards to ensure safety.
• Provide CAAs confidence in operating air traffic management
systems with a minimised risk of miscommunication during
unexpected non-routine situations.
• Allow pilots and air traffic controllers in different airspace worldwide to
communicate effectively in all air traffic management situations.
• Increase global career mobility opportunities for pilots and controllers.
Maintaining and building Aviation English
language proficiency
“It is important therefore, where language proficiency is part of a
career-long requirement, for it to be considered over time, with
periodic renewals of assessment associated with the provision
of sufficient opportunities for practice and skill-refreshment.”
(ICAO Doc 9835 – 2.6.4)
RMIT Training Pty Ltd
ICAO Circular 323: Guidelines for Aviation
English Training Programmes
1313/09/2016
• Defines best practice
• Assists Training Managers
• Training design & development
• Training delivery
• Trainer profiles
• Trainer training
• Operational relevance of content
• Training to be predominantly communicative
• Effectiveness of blended learning
• Motivation and commitment
• Monitoring, feedback, review & adjustment
How to collaborate with the Aviation industry to
implement the benefits of Aviation English training?
Aviation Industry Experts
Aviation English Experts
• Identify English language needs
of specific professions
• Determine context of language
course modules based on work
practices and professional
standards together with SMEs
• Devise tailored language learning activities in work related context at
appropriate language learning level
• Provide flexible delivery modes (book-based, online, blended) and
duration options of the course, intensive v. ‘drip-feed’
• Provide qualified English language teachers or training for local teachers
• Provide a suitable assessment tool to determine student progress
• Provide ongoing implementation support
Delivery of Language Training Programs
Classroom based teaching
• Teacher-led
• Book-based
• Intensive
• Extended periods
• Immersion
Online learning
• Allows for self-study
• Immediate feedback: answers to
activities
• Progress and results can be stored
• Engaging: audio, video
• Interactive
• Self-paced study
Blended learning
• Learning activities completed independently using online learning program
• Teacher supervision and feedback
Aviation English Products
Student
Books
Online
learning
Guides and manuals
Language Proficiency
Tests
Audio
CDs
Online Test
Preparation
Ground services
• Flight planning
• Aircraft preparation
• Ground operations
• Baggage and cargo handling
Customer service roles
• Passenger check in and
support
• Airport security
• Passport Control
• Customs officials
• Cabin crew
Highly skilled and technical
personnel
• Pilots and Air Traffic
Controllers
• Emergency services
• Aircraft Engineers and
technicians
Management positions
• Civil Aviation Authorities
• Airports
• Airlines
• ANSP
• and their supporting
service organisations
Defining specific Aviation English needs of
Aviation Industry personnel
English for Cabin Crew
18
Pre-flight
Boarding
Cabin Services and Amenities
Health and Medical Issues
Complaints and Disruptive Passengers
Safety and Emergencies
Descent and Landing
Layover
• Courses designed for personnel
preparing for the industry and those
already employed
• For group, one-to-one or self-study
• Mixed media
• Develops linguistic skills for dealing
with non-routine situations
• Vocabulary, pronunciation, intonation
and fluency, polite formulas
English for Aircraft Maintenance Personnel
Accidents where faulty maintenance played a role
Year
1985
Flight
JAL 123
Technical issue
Structural failure incorrect repairs tail strike
Fatalities
520
1986 Mexicana 940 In-flight fire, tyre inflated incorrectly 167
1988 Aloha 243 Explosive decompression fatigue failure 1
1989 United 232 Engine failure due faulty metallurgic forging 111
1991 Nigeria 2120 Under-inflated tyre leading to fire 261
1994 China NW 2303 Mechanical failure due incorrect fittings 160
1996
2000
2002
Aeroperu 603
Alaska 261
ChinaAirlines611
Instrument failure due tape on static ports
Jackscrew failure due improper maintenance
In-flight break-up due metal fatigue
70
88
225
English language training
• Language course developed to
accommodate language level
• Language learning activities developed in
conjunction with industry professionals to
build reading, writing, listening and
speaking skills in context of work-related
activities (e.g. bird strike, dent on cargo
door, windshield repair, landing gear, fuel
management, lightening strike)
• Language course delivery options and
duration determined by organisational
needs: classroom, e-learning or blended
solution
The role of Aircraft Maintenance personnel is highly technical and
performed under CAA regulations (CASR Part 66). There are clear English
language skills and functional language forms that are required for such
personnel to perform their duties.
Professional requirement
• Use speaking and listening skills to
verbally communicate with foreign flight
crew and ground staff, particularly in
unscheduled maintenance scenarios
• Read and understand company
procedures and instructions in technical
manuals
• Write technical entries and reports to
complete maintenance documentation
English for Aircraft Maintenance Personnel
What are the benefits of English language
training for Aircraft Maintenance Personnel?
Improved work practices to:
• enhance safety and reliability of the aircraft to
comply with regulatory authority requirements
• maximise flight scheduling efficiency
• increase opportunities for Aircraft Maintenance
Personnel to advance their career to higher
duties to fulfil organisational needs
English for Aircraft Maintenance Personnel
Training and testing solutions for
Aviation industry personnel in over
30 countries worldwide
RMIT English Worldwide
25 years of
experience in
providing Aviation
English
45 years of experience in
providing English language
training and testing
solutions for academic and
professional purposes
Grant Taylor
RMIT University
Melbourne, Australia
APATS Singapore
August 2016