Getting Your Client Device Strategy Right for Digital Workplace
Avaya Workplace Client Quick Reference Guide
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Avaya Workplace Client Quick Reference Guide December 2020 Mobile platforms Contacts Contacts Set your presence and incoming call features Add a new contact or group Your active call Find someone or enter a number to call Show dialpad find someone © 2020, Avaya Inc. All Rights Reserved. 1
Transcript of Avaya Workplace Client Quick Reference Guide
Avaya Workplace Client Quick ReferenceGuide
December 2020
Mobile platformsContacts
Contacts
Set yourpresence andincoming call features
Add a new contact or group
Your active call
Find someoneor enter a
number to call
Showdialpad find someone
© 2020, Avaya Inc.All Rights Reserved. 1
Main menu
Top of Mind
Avaya Workplace
List ofyour calls
Main menu
Favorites
Contacts
History
Meetings
Messages
Features
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Call screen
Missed itembadge
Basic callcontrols
View advancedcontrols
Select audiodevice
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History screen
History
Different actionson history entry
find someone
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Avaya Cloud Services
Top of Mind
Join yourSpacesmeetings
Spaces directmessage
Next Meetings
find someone
Messages
Workplace Meetings
Join Workplace Meeting
Spaces Dashboard
View yourSpacesdashboard
Customer Service screenTo use the Contact Center agent capabilities with Avaya Workplace Client, you must log in to theCustomer Service mode.
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while on a call, set your next availability state
After Call WorkAvailable
Not Ready
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Desktop platformsWelcome screen
Set yourpresence andincoming call
features
Tabs to viewcontacts,
messages,meetings, and
more
Access settings
Manage audioand video devices
Access more call features
Contacts
New Conversation +
name or number
Avaya Workplace
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Presence and call options
Type yourstatus message
Change yourpresence status
Manage yourincoming calls
My Presence
Incoming Call Features
SIGN OUT
Top of MindView your next meetings, latest messages, and recent calls on this screen.
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Avaya Workplace
Top of Mind
name or number
Next Meetings
Messages
1:30 PM2:30 PM
Start or jointhis meeting
Number ofconversations withnew messages
1:30 PM
3:00 PM3:30 PM
View yourfull list of
messages Yesterday
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Customize your Top of Mind
Avaya Workplace
Top of Mind
Top of Mind Options
Next Meetings Hide
Number of Items to Show:
Auto Full Day
Calendars to show
Messages
History
Hide
HideDrag and drop tochange the order
Reset Layout to Default
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Contacts
Add a newcontact or group
Contacts
Showdialpad
Find someone or enter a
number to call
Different actionson contact
Avaya Workplace
name or number
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Start a group conference or chat
Drag and dropcontacts
Dialpad toenter number
Audio or videoconference orgroup chat
Cancel
New Conversation -
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Video call
More call controls
Move or minimize your selfview
Michelle Daniels 0:22
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Conference screen
Enter public message...
chat
Chat with participants
me 10:00 am
Start sharing
Meeting controls
Recording indicator Layout controlsFull screen
Meeting name 0:22
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Messaging
Avaya Workplace
Conversation
2 participants
Paul 10:02 AM
Ron 10:14 AM
Open aconversation
Messages
10:14 PM
9:02 PM
8:12 PM
name or number
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Avaya Cloud Services
Avaya Workplace
Top of Mind
name or number
Join yourSpacesmeetings
View yourSpacesdashboard
Spaces Dashboard
Spaces directmessage
1:30 PM2:30 PM
Next Meetings
Messages
Workplace Meetings
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