Avaya: How to Give Your Business Apps Better People Skills From Oct 2013 Webinar
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Transcript of Avaya: How to Give Your Business Apps Better People Skills From Oct 2013 Webinar
© 2013 Avaya Inc. All rights reserved. 1
How to Give Your Business Apps Better People Skills
The Essential Executive Webinar SeriesOctober 16, 2013
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Dr. Hari Gunasingham Gary E. Barnett Rich Tehrani Zeus Kerravala
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Use the Q&A window in the
console
Send ane-mail to
Ask Your
‘s
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Today’s Challenges
Business Unit Executives
Deliver differentiated advantage
Intersecting social business, mobile technology and customer engagement
Generate new revenue and drive profitability
CIO IT
Collaboration enable applications
Build/ new competitive apps: faster and reusable
Use modern application development skills
User ExperienceBYOD
Collaboration, Mobility and Agility
SOFTWARE IS FLUID
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Businesses Are Going Crazy for Apps
App development project revenue will reach $100 billion in 2015Source: research2guidance.com
$100.1BN
$10.2BN
2010 2015
CAGR = 158%
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Enterprises Also Want Collaboration
Source: Ventana Research, Business Technology Innovation Benchmark Research
Top Ranked Technology Innovation
Priorities
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…Commercial Apps Rules-based call redirection/ID change and dynamic team
formation capabilities using Avaya Scopia ®
Medical solutions provider wants to develop a ‘code-red’ application for dynamic team formation during network outage
…Custom Apps Global Bank wants a whitelist across 850 branches
for their staff to reduce logjam in Call Center Large outsourced Contact Center wants
each agent’s call display to show a particular business, and charge that business on aper call/minute basis
Creating Snap-in Services for Other Apps to Consume Avaya Partner wants to sell rules-based call block based on time
of day, area code, and DoNotCall lists University builds a re-usable gateway text messaging service to
support other institutional apps
Collaboration Needs Include…
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Today’s User
Presence
Messaging
Collaboration
Conferencing
Telephony
‘Communications Enablement’ Becomes Reality
13
Products Platforms
UC Applications Enablement
Video Conferencing
Communications Enabled Business Processes
Audio Voice Data
Identity & Security
Web Services
LOB Application
APIsDevices Workflow
Processes
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Collaboration Development Needs to Evolve
14
CTI
Mobile SDKsVoice SDKs
i
WebWeb
Service
XML
Application
APIs Contact Center SDKs
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An Open, Extensible Approach is Needed
15
Key Requirements: Built on open, standard interfaces Abstracts complex communications Integrated security Support for multi channel communications Video Highly scalable Cloud ready
Infrastructure
Collaboration Tools
Developer Interface
Collaboration Enabled Applications
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Avaya Aura® Collaboration Environment
Transforming the Way We Work
An application development platform that: Integrates communication / collaboration into any app or sequence
of apps Makes vertical apps quick and easy to develop and deploy Provides an enterprise grade foundation Allows developers to focus on business challenges vs. deep
telephony / protocol knowledge Speeds the pace of business regardless of location
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Embed collaboration and communication into any application or sequence of applications
Rapidly execute and deploy diverse collaboration applications and services
Automatically deploy with scalability, highly availability, security and virtualization Snap-in approach enables applications to be written once and be extensible across many applications
Expose a broad array of standard interfaces for developers to use
Invoke services using a common set of methods for voice, media, data, email/SMS and video
SDK for a complete range of modalities
and applications Developers do not require detailed
knowledge of telephony or protocols Speed time to deployment using
sample applications
Avaya Aura® Collaboration Environment
Key Capabilities
Tailor collaboration for any role,
task or vertical
Turn discrete applications and
services into compelling
collaboration solutions
Provide an effective developer experience
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Avaya Aura® Collaboration Environment Today
Future: Avaya’s own products running on the platform!Rapid creation of applications and services across UC
and Customer Experience Management
3rd PartyISV
Developed
CorporateEnterpris
eDeveloped
Context Store
CustomerJourney
Correlation
SpeechAnalyticsWorkflow
Employee
CustomerService
IVR
Mobile
Web
Social
Customer
ScalabilityManagement Serviceability
Collaboration Environment
Security Virtualization Reliability
Communication Manager Session ManagerSystem ManagerMedia Server
Avaya UC & CEM Products
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Why Avaya Aura® Collaboration Environment? Enables a new class of collaboration apps tailored for
any role, task or vertical, turning discrete apps and services into full solutions
Provides a single developer experience: no specific communications skills needed
Brings rich enterprise-grade communication capabilities into social, mobile, cloud and business applications across UC/CC
Applications deployed are automatically scalable, highly available, secure
Apps are cloud-ready – Collaboration Environmentis completely virtualized
WebRTC SDK– (Future) Enables creation of any enterprise-grade UC and CC WebRTC client with multichannel features and no installation
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Optional Eclipse-based development environment
ISV Developers
Enterprise Corporate Developers
Systems Integrators
Avaya clients & PSTN access
Avaya Aura® Collaboration Environment
Avaya Aura® Platform stack
Avaya Scopia® video infrastructure
Email & SMS service support
Security Reliability
AVAYA CUSTOMER EXPERIENCE
MANAGEMENTAPPLICATIONS
AVAYA UNIFIED COMMUNICATIONAPPLICATIONS
USER DEVELOPED
APPS
COLLABORATION APIs
SCALABILITY SECURITYVIRTUALIZATI
ONRELIABILITY
MANAGEMENT SERVICEABILIT
Y
Collaboration Environment
Avaya Aura CollaboratoryTM
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The Benefits
Jumpstart without up-front infrastructure upgrades Secure access a dedicated sandbox with optional
development environment DevConnect Technical Support for environment
& CE API coverage Offered on subscription basis via DevConnect
Program Pre-configured, ready for immediate use
Avaya Aura CollaboratoryTM
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Summarizing Today’s Key Points
1. What Are Today’s Pressing Business Challenges?
2. How Can Communications-Enabled Apps Solve Them?
3. What Kind of Platform Is Needed?
4. What is Avaya Aura® Collaboration Environment And Where Is It Headed?
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Survey
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for Joining Avaya’s Collaboration Webinar
THANK
YOU
Email your Questions to:[email protected]
www.avaya.com