Avaya Corporate Profile and Mid-Market Information
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Transcript of Avaya Corporate Profile and Mid-Market Information
© 2014 Avaya Inc. All rights reserved. 1
© 2014 Avaya Inc. All rights reserved. 2
About Avaya
22,000+ DevConnect members(1)
$4.7 Billion Revenue (1)
#520 on the Fortune 1000® (3) 14,000+
Employees in 58 Countries(1)
5,934
Patents & patent
applications worldwide.
300,000+ Customers in over 1M
customer locations
95% of Fortune 500® (1)
101 New product releases in
FY13
11,000+
Partners driving 78% of
revenue
Silicon Valley strong Executive presence
30 Global delivery support
centers handling 2M+
service requests annually
(1) 10K Filing, Nov 22, 2013
(2) Intellectual Property Owners Association “Top 300 Organizations granted US
patents in 2012”
(3) Fortune Magazine, 2014 Fortune 1000 list
(4) Dell’Oro Group, Enterprise Telephony Report, 4Q13, February 2014
(5) Gartner, Inc., Market Share, Contact Centers Worldwide, 2013, March, 2014
(6) Intellicom Analytics, Lifecycle Services Market Dashboard, 4Q13, June, 2014
#123 of overall top US
patent holders(2)
#1 in WW Telephony Systems(4)
#1 in WW SME Telephony(4)
#1 in WW Contact Center(5)
#1 in WW Voice Maintenance(6)
© 2014 Avaya Inc. All rights reserved. 3 3
Prioritizing Your Goals
Enable my mobile workers to engage with colleagues and customers more effectively
Make my team members more productive
Deliver better customer engagement
Lower my operating costs
Greater system resiliency
Simplify my administration requirements
© 2014 Avaya Inc. All rights reserved. 4
Avaya IP Office A Simple, Powerful Collaboration Solution Virtualized software, dedicated server, or appliance
Supports the broadest range of endpoints
© 2014 Avaya Inc. All rights reserved. 5
Contact Center Collaboration
Security Networking
A Complete Solution for Midsize Companies Based on the proven IP Office collaboration platform
© 2014 Avaya Inc. All rights reserved. 6
What Is the Avaya IP Office™ Platform? A communications solution designed for growing businesses
Helps people work from anywhere: integrates with your mobile, find me/follow me
Unifies communication: call handling, messaging, conferencing, presence, IM, and much more
Connects you with your customers: uses the methods they want – voice, SMS, web chat, email, fax
© 2014 Avaya Inc. All rights reserved. 7 7
Did you know…
Avaya IP Office™ solution can help you…
Engage with your customers better • By making sure calls get through quickly to the
right person
Make team engagement more productive • By giving them the extra tools needed to stay connected
anywhere
Control costs and save money • By cutting out the time-wasting hassles that
keep employees from being productive
© 2014 Avaya Inc. All rights reserved. 8 8
With a New Avaya Solution You Can… Engage with your customers better
Powerful skills-based routing options to get calls to the right person quickly—even if that person is remote
Go beyond voice by using web chat, email, and fax
Handle more calls with fewer people via self-service
Provide reporting tools to show you how well your business is supporting customers
© 2014 Avaya Inc. All rights reserved. 9 9
With a New Avaya Solution You Can: Make your teams more productive
Keep employees instantly in touch with ‘one-number reachability’
Enable staff to work remotely —while giving them access to all the same communications options as in the office
Enable your employees to use any mobile or home phone as an office phone extension
Loss of productivity caused by employees who come into work sick, don’t perform at full potential, and pass along their condition is known as “presenteeism.” Presenteeism productivity losses can cost employers as much as $21,000/year per worker. Enabling employees to work from home—with the same level of responsiveness and accessibility as in the office—can help prevent lost productivity. Kaiser Permanente, Controlling Presenteeism: A healthy and productive workforce is the solution, February 2009
© 2014 Avaya Inc. All rights reserved. 10 10
With a New Avaya Solution You Can: Control costs and save money
Lower mobile phone and telecommuter long-distance charges by routing calls through the system
Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing services
Take advantage of the more flexible and lower cost IP-based voice network options
© 2014 Avaya Inc. All rights reserved. 11
FasterCollaboration
Smarter Decisions
BetterBusiness
Your Competitive Advantage