Avaya _ACSS Exam Prep 1

© 2009 Avaya Inc. All rights reserved.

Course Code: 5S000020

Introduction

Avaya IP Office ACSS Exam Prep Delta

©2010. All rights reserved. 2

01 Overview

Module 01Course Overview and Objectives



Course Overview and Objectives

Welcome to the IP Office ACSS Exam Prep Delta

The purpose of this delta is to provide an overview of the differences between the IP Office product line and the BCM product line.This delta should be used to bridge the knowledge gap for those familiar with BCM and to prepare for the IP Office ACSS exam.

Additional information in the official documentation can be accessed on http://support.avaya.com. Please note that the contents of the enclosed documents represent the January 2011 status. More up-to-date information can be obtained in the online documents on the Avaya Internet pages.


Workshop Objectives

Upon completion of this course, participants should be able to:

Identify the major differences between the IP Office and BCM product lines.

Identify configuration settings using the IP Office Manager.

Configure common features for Users.

Explain different analysis and monitoring methods using System Status Application and System Monitor.

Describe the VoIP functionality of the IP Office architecture.

Summarize the purpose and use of various IP Office applications.



Course Schedule

Schedule– 1 Overview

> 1 – 1 Course Overview and Objectives> 1 – 2 Avaya IP Office vs. BCM> 1 – 3 IP Office Architecture Overview> 1 – 4 IP Office Hardware Overview> 1 – 5 IP Office Software Overview> 1 – 6 Managing the IP Office> 1 – 7 Terminology and Feature Differences

– 2 System Design> 2 – 1 Analyzing New Customer Requirements> 2 – 2 Hardware Design> 2 – 3 Software and Licensing> 2 – 4 Networking and SCN


Course Schedule

Schedule

– 3 IP Office Installation and Customization> 3 – 1 Management Software Installation and Customization> 3 – 2 Managing the IP Office Configuration> 3 – 3 Managing Users and Extensions> 3 – 4 Common Feature Usage and Programming> 3 – 5 System SD Card> 3 – 6 Management of Security Settings

– 4 Voicemail Pro> 4 – 1 Voicemail Pro Architecture Overview> 4 – 2 Voicemail Pro Software Installation> 4 – 3 Voicemail Pro Customization> 4 – 4 Call Flows and Auto Attendants> 4 – 5 UMS



Course Schedule

Schedule

– 5 Advanced Applications> 5 – 1 Contact Store> 5 – 2 oneX Portal> 5 – 3 CCR

– 6 Maintenance and Troubleshooting> 6 – 1 Using the System Status Application (SSA)> 6 – 2 Using Monitor> 6 – 3 System Alarms and Audit Trail


Additional Information

Exams and Certification

Student Prerequisite knowledge / experience

Support resources:

– http://support.avaya.com– http://marketingtools.avaya.com/knowledgebase


© 2009 Avaya Inc. All rights reserved. 9

01 Overview

Module 02Avaya IP Office vs. BCM


Avaya IP Office vs. BCMBCM Capacities

Parameter BCM450 Rls. 1.0 and above without CEC

BCM450 Rls. 1.0 and above with CEC

IP end-points (stations and soft- clients)

100 300

Digital/TDM stations 100 300

Analog stations 16 (core)/48 (expansion) 16 (core)/48 (expansion)

BRI stations 16 16

Max stations 100 (any mix) 300 (any mix)

T1 Digital Interfaces 2 6 (last interface not fully loaded)

E1 Digital Interfaces 2 5 (last interface not fully loaded)

Digital Trunk Channels 48 (T1) / 60 (E1) 130

H.323 or SIP Trunk Channels 48 130

Analog Trunks 48 80 (10 GATM)

BRI Loops (with the BRIM S/T media bay module)

16 16

Max trunk channels of any type mix

48 130



Avaya IP Office vs. BCMBCM Capacities

Parameter BCM450 Rls. 1.0 and above without CEC BCM450 Rls. 1.0 and above with CEC

Total Conferencing Ports, including Ad-hoc (shared with Meet-me Conferencing)

60 120

Meet-Me Conferencing Ports Maximum 60 120

LAN CTE Ports 256 256

Channels for applications such as voicemail

32 63

Voicemail Mail boxes 1,000 1,000

Voicemail Storage (hrs) 400 400

Unified Messaging Seats 300 300

Contact Center active Agents 80 80

Contact Center Skill Sets 50 50

FAX Ports 4 8

Fiber Expansion Module (FEM) 1 1


Avaya IP Office vs. BCMIP Office Capacities

Parameter IP500V2 IP 500V2 with 4 port expansion

Voice Compression Modules (concurrent IP<->TDM calls)

148 138

Digital stations 272 384

Analog stations 272 384

Max users No Limit No Limit

Max stations 272 (any mix) 384 (any mix)

T1 Digital Interfaces 8 6

E1 Digital Interfaces 8 6

Digital Trunk Channels 192 (T1) / 240 (E1) 144 (T1) / 180 (E1)

Data Channels 48 44

Analog Trunks 48 80 (10 GATM)

Usable Internal Card Slots 4 3

External Expansion Ports 8 12



Avaya IP Office vs. BCMIP Office Capacities

Parameter IP 500V2 IP500V2 with 4 port expansion

Total Conferencing Ports, including Ad-hoc (shared with Meet-me Conferencing)

128 (Max 64 parties per conference) 128 (Max 64 parties per conference)

Meet-Me Conferencing Ports 128 (Max 64 parties per conference) 128 (Max 64 parties per conference)

LAN Interfaces 2 2

Max Voicemail Pro Ports 40 40

Voicemail Mail Boxes No Limit No Limit

Voicemail Storage (hrs) No Limit No Limit

Unified Messaging Seats No Limit (License permitting) No Limit (License permitting)

CCR Agents 150 150

CCR Supervisors 30 30


Avaya IP Office vs. BCMBCM Overview



Avaya IP Office vs. BCMIP Office Overview

Power SupplySocket

StatusLED‘s Slots for

SD-CardsExt.OutputSwitch

Ext. Music-on-HoldInput

RS232DTE Port

LANPorts

ResetSD-CardSystem Expansion

Ports

Internal Expansion Slots


Avaya IP Office vs. BCMIP Office Advantages

Advantages of the IP Office over the BCM

1- Standard control unit hardware from 2-384 extensions (IP500V2). BCM50 cannot scale to the BCM450.

2- The IP Office can support the maximum extensions for any terminal type. 384 Digital/Analog/IP extensions.

3- The IP Office expansion cards/modules terminate directly to RJ11/RJ45 jacks. Eliminating the need to patch to a 66 block.

4- No limit on users or voicemail mailboxes.

5- No license necessary for basic system functionality. The IP Office will work out of the box with no license.

6- Full telephony feature set available with no extra licensing (External applications require licenses).

7- Non Linux server based control unit. No hard drive or fans to fail.

8- Separation of users and extensions allows for users to login to any terminal type. i.e. A user with a digital base station can login to an analog or IP station on the SCN.

9- Hot-Desking feature eliminates the mobility advantages of IP terminals with lower cost and easier maintenance.

10- Small community networking feature easily networks 1000 users over 32 sites.



Checkpoint / Questions ?


01 Overview

Module 03IP Office Architecture Overview


©2010. All rights reserved.

PSTN

Digital Phones

AnalogPhones

IP Office

Remote IP Offices

VoIPPhones

IP DECT

WAN

LAN

Cell phones

IP Office Architecture OverviewThe IP Office Environment


IP OfficeManager

VoiceMail Pro

Server

One-X Portal

Customer CallReporter

Contact Store

EmailServer

IP Office

PSTNWAN

LAN

IP Office Architecture OverviewThe IP Office Environment



IP Office Architecture OverviewIP Office TDM and IP Architecture

IP Office is a modular communications solution that provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP capabilities that can be used in either mode or both concurrently.

The IP Office is TDM based, but IP enabled. This allows Avaya toleverage their extensive telephony feature set while adding the benefits of IP telephony.

The IP Office control unit uses data channels and voice compression modules to access IP based services from the TDM bus.



When a digital/analog station calls another digital/analog station, the call stays on the TDM bus. The IP Office sets up and maintains the call through the digital or analog ports. No voice compression module is needed since the call never leaves the TDM bus.

Digital/Analog

Digital/Analog

VCM




When an IP station calls a digital station, the IP Office sets up and maintains the call through the digital ports and it’s LAN interface. One voice compression module will be used for the duration of the call. The VCM is being used to convert the TDM based digital signal to IP using the specified codec.

Digital

IP

VCM



When an IP station calls another IP station, the IP Office sets up the call then monitors it using it’s LAN interface. In this scenario, no voice compression modules are needed; the IP stations can talk directly to each other over the IP network. If “Allow Direct Media Path” is unchecked for one or both of the stations, the IP Office will keep control of the call and a VCM will be used.

-Allow direct media path is enabled by default for all IP stations

IP

IP

VCM




When a digital or analog station places a call into Voicemail Pro, a voice compression module is not needed. Even though the call is going to the server over the IP network, there voice compression in not needed. The IP Office is maintaining control of the call and facilitating the transmission of data between the station and the Voicemail Pro server. However, a data channel will be used for the duration of the call to facilitate this interaction.

Voicemail Pro

Digital/Analog

VCM



When an IP station places a call into Voicemail Pro, a voice compression module and data channel are needed for the duration of the call. The IP Office must transfer the IP call to the TDM bus to facilitate the use of the data channel in connecting to the Voicemail Pro server.

Voicemail Pro

IP

VCM




When digital or analog station places a call out an Analog/PRI trunk, it does not use a voice compression module. However, a voice compression module is used when an IP station places a call out the Analog/PRI trunk.

Digital/AnalogAnalog/PRI

PSTNVCM



A voice compression module is used when an IP station places a call out the Analog/PRI trunk.

IPAnalog/PRI

PSTNVCM




When an IP station places a call out an IP line using the same codec, a voice compression module is not needed.

IP

SIP

PSTNVCM



A voice compression module is used when a digital or analog station places a call out an IP trunk.

Digital/Analog

SIP

PSTNVCM




A User in IP Office can login to any phone on the system, regardless of type, with the hotdesking feature. It is due to the hybrid nature of the system that we are able to achieve this ability, further increasing flexibility of the IP Office solution.

Digital/Analog IP

User: Bob Smith





01 Overview

Module 04IP Office Hardware Overview


IP Office 500 Version 2 is a modular communications solution that scales from 2 to 384 extensions and up to 1000 subscribers over 32 sites in a Small Community Network.

IP Office 500 Version 2

IP Office Hardware OverviewIP 500V2



The IP500v2 control unit will support:

All existing IP Office 500 plug in cards

All existing IP Office 500 expansion modules.

The same IP400 expansion modules as the existing IP Office 500

Combination Base Card (only supported in the IP500v2 Control Unit)

Power Supply Socket

Status LED‘sSlots for SD-Cards

Ext. outputswitch Ext. Music

-on-hold input

RS232DTE port LAN

Ports

ResetSD-CardSystem Expansion

ports



The IP Office 500 Version 2 basic hardware can be fitted with up to a maximum of four in-slot base cards. Lines are connected using daughter cards that are plugged into these base cards.

IP Office 500 Version 2 Control Unit

IP Office Hardware OverviewIP Office 500 Base Cards



Base Card for DS Terminals

Base Card Unit for Analog Telephones

VCM Base Card "Carrier" Base Card

4-Port Expansion Card

Combination Card

IP Office Hardware OverviewIP Office 500 Base Cards


Combines digital extensions (DS), analogue extensions (POTS), trunk ports (Analogue or BRI) and VCM channels.

Analogue trunk variant: 6 DS, 2 POTS, 4 Analogue trunk, 10 VCM

BRI trunk variant: 6 DS, 2 POTS, 4 BRI, 10 VCM

Maximum two per IP500v2

Not supported in IP Office 500

IP Office Hardware OverviewIP 500V2 Combination Card



Daughter cards for line connection are seated on the IP Office 500 Version 2 plug-in base cards.

EightTerminals

Line Connections(Trunks)

Analog, ISDN BRI or PRI

IP Office Hardware OverviewDaughter Cards


Daughter cards for the IP Office 500 base cards:IP Office 500 daughter card for analog lines 4 ports

IP Office 500 daughter card for basic ports (BRI) 2x ISDN or 4x ISDN

IP Office 500 daughter card for primary multiplexer (PRI-U) 1x or 2x PRI




The SD card that is present in the System SD card slot will have a unique Feature Key number, the same as the Smart Card in the IP Office 500, and will be used toValidate licensesSet companding lawDetermines the system default operating mode: IP Office or IP Office Essential Edition PARTNER® VersionSystem configurationCore and expansion module binariesEndpoint firmwareEmbedded voicemail

SD Card Slots

Optional SD CardThe SD card that is present in the Optional SD card slot will:Provide an upgrade mechanismBackup medium for the System SD card.

LOC

KSystem SD

IPO MU-LAW PCS0X700XXXXXX

FK 1234567890

System SD slot Optional SD slot

IP Office Hardware OverviewIP 500V2 Secure Digital Cards


If the number of ports available in the control unit through the base cards is not enough, expansion modules can be added to the system.

The IP Office 500 Version 2 system, supports a maximum of 12 expansion modules (With the addition of the 4 port expansion card).

IP Office 500 Expansion Module

IP500v2 Control Unit

IP Office Hardware OverviewExpansion Modules



IP Office expansion modules provide additional connections for digital (DS) or analog telephones as well as analog lines.

IP Office 500 BRI So8 Module

IP Office 500 Analog Trunk 16 Module

IP Office 500 Phone Expansion Module With 16 or 30 Extensions

IP Office 500 Digital Station ModuleWith 16 or 30 Extensions

IP Office Hardware OverviewExpansion Modules


8 expansion modules are connected to the control unit on the back of the device. 4 more expansion modules can be connected to a 4 Port Expansion Card in slot 4 of the IP500V2 control unit.

IP Office Hardware OverviewExpansion Ports



Some of the features of the 4 Port Expansion Card are:

It is installed as a Base Card

It does not support daughter cards (Trunks)

Only one card is supported per IP Office 500v2

It must be installed in slot 4 of the Control Unit

IP Office Hardware OverviewIP 500V2 4 Port Expansion Card


Some of the additional features of the 4 Port Expansion Cards are:The 4 port expansion card can be used with the one meter expansion cables. The stack-up that is necessary for this to work is shown in the image here.

The 4 Port Expansion card can also work with longer, that is, two meter cables, to ease the installation. The color of the two meter cable will be yellow.

Four yellow cables will be supplied with every 4 Port Expansion Card.

Side-view of a fully loaded system with 12 expansion units and the expansion cables

IP Office Hardware OverviewIP 500V2 4 Port Expansion Card



Capability IP Office 412 IP Office 500 IP Office 500V2 with 4 port expansion card

Expansion ports 12 8 12DS or POT phone ports

12*30=360 8*30=240

+4*8=32

=272

12*30=360

+3*8=24

=384Total number of user/phone ports (inc DS, POT, IP)

360 272 384

Trunks (E1/T1 PRI) 2xdual = 120/96 4xdual = 240/192 3xdual = 180/144

Conference channels

128 64 128

Data channels 108 48 44

IP Office Hardware OverviewCapacities


HISTORYThe following slides will go through some of the previous IP Office control units

IP Office Hardware OverviewIP Office Control Unit History



With IP Office 500, the system and application licensing are validated against a smart card.

As an option, it is possible to use a flash card to utilize Embedded VoiceMail.



IP Office Hardware OverviewIP 500



IP Office 412Connection for up to 12 expansion modules

Maximum of 60 simultaneous VOIP connections

2 dedicated layer 3 switch ports






IP Office Hardware OverviewIP 400 Series Trunk Cards


IP400 OfficeVoice Compression Module 4/8/16/24

IP400 Office Internal Modem Card

IP Office 406V2Memory Card

IP Office Hardware OverviewIP 412 Internal Cards



IP Office 412 expansion cardsInternal

One or two IP400 Office Voice Compression Module with 4/8/16/24 channels 4/8/16/24 channels

IP400 Internal Modem Card with 12 56k modems

Trunk cards

IP400 Office Quad BRI

IP400 Office E1 PRI

IP400 Office E1 Dual PRI

IP400 Office Quad Analog Trunk

External

Up to 12 expansion modules



The expansion modules are connected to the control unit at the rear of the device.

When connecting, always connect the expansion module to the power first. The control unit will be supplied last with the supply voltage. Due to an internal delay circuit in the control unit, all units can also be connected via a power strip.

IP Office Hardware OverviewIP 400 Expansion Modules



These expansion modules support up to 16 analog lines.

In the case of a power outage, the first two exchange lines of the module will automatically be switched to the rear of the unit.

IP Office Hardware OverviewAnalog Trunk Module 16


This module provides analog telephone interfaces (POT ports).

The IP400 Office Phone V2 Module is available in three versions with 8, 16 or 30 extensions.

Phones can be located up to 1 km away from the control unit.

The Phone Expansion Module supports different methods of the notification function "Message waiting". These include: 81V, 101V, 51V stepped (pulsed) and line reversal.

IP Office Hardware OverviewIP Office Phone Module



The IP400 Office Digital Station V2 Module is available in two versions with 8, 16 or 30 extensions.

Phones can be located up to 1 km away from the control unit.

IP Office Hardware OverviewIP Office Digital Station Module


The IP400 Office So8 Module includes 8 So-bus interfaces for basic port ISDN devices.

The IP400 Office So8 Expansion Module supports point-to-point and point-to multipoint connections. A maximum of 10 TEIs (terminal IDs) is supported.

IP Office Hardware OverviewIP Office So8 Module



Daughter cards for line connection are slotted into the IP Office 500 Version 2 plug-in base cards.

EightTerminals

Line Connections(Trunks) Analog,

ISDN BRI or PRI



The Combination card provides 12 RJ45 ports providing the following connectivity:

Port 1-6 Digital Station (DS) Ports

Port 7-8 Analog Phone (POTS) Ports*

Port 9-12 Trunk Ports

Initially the Combination card will not be sold on its own, but only in bundles with an appropriate trunk card pre-fitted.

In the first release only the ATM4 and BRI4 trunk cards will be supported. The combination card with ATM4 will be available globally, the combination card with the BRI4 will be available in APAC and EMEA.

The card will be prevented from running if a trunk card is not fitted. The absence of a trunk daughter card and consequent disabling of the Combination card will be highlighted by a warning in Manager and SSA and an LED error indication on the card.

NoteThe POTS ports can be used as a Loudspeaker Paging port. Port 8 can also act as a Power Fail port if an ATM4 daughter card is fitted

IP Office Hardware OverviewIP Office Combination Card



A maximum of 2 Combination cards, installed in any slot, will be supported in the IP500v2. This limit will be enforced in software and a warning will be displayed in Manager and SSA and an LED error indication on the card if more than 2 cards have been installed. If this does happen, only the 2 cards in the lowest numbered slots will operate.

The restriction of a maximum of 3 DS8 cards in a chassis still applies, but this is in addition to the new Combination card, so the maximum number of DS ports supported in an IP500v2 chassis is now 30 (3 x DS8 plus 1 Combination card).

The restriction of up to 2 VCM32 or VCM64 cards in an IP500v2 chassis still applies but this is in addition to any Combination cards, so the maximum supported number of VCM channels in an IP500v2 system will now be 148 (2 x VCM64 plus two Combination cards).

IP Office Hardware OverviewIP Office Combination Card


IP Office 500 daughter card for analog lines 4 ports

IP Office 500 daughter card for basic ports (BRI) 2x ISDN or 4x ISDN

IP Office 500 daughter card for primary rate interface (PRI) 1x or 2x PRI (for future enhancements)




This base card permits installation of trunk cards from the 400-series (especially PRI) into the IP Office 500 (2x) control unit. Up to 2 Legacy Card Carrier cards are supported in an

IP Office 500 (2x) control unit.

IP Office Hardware OverviewBase Card


The 1400 series telephones for IP Office are the new line of digital telephones that will eventually replace the 5400 and 2400 series telephones and are very similar in appearance and function to the 1600 IP telephones. The 1400 series telephones will also be supported on the ACM/I55 platforms. These phones will work in Essential Edition and Essential Edition - PARTNER Version modes.>

1403 Digital Phone

1408 Digital Phone

1416 Digital Phone

IP Office Hardware Overview1400 Series Sets



The 1400 series telephones being introduced with IP Office Release 6.0 are:

1403

1408

1416

DBM32 (only supported with the 1416)*

Note: The 1416 telephones will support the connection of up to 3 BM32 modules. Power must be supplied to the telephone using an inline power module such as the 1151C or equivalent. The BM32 for the 1600 telephones is identical in appearance but is not compatible with the 1400 telephones.



IP 1603

IP 1608

IP 1616 BM32

Display:2 rows with 16 Characters 3 softkeys

Display:3 lines with 24 characters3 softkeys8 LED keys (with labelling strips)

Display:4 rows with 24 characters3 softkeys16 LED keys (with labelling strips)As well as DSS module support




1600 Series “Localized” IP Telephones

A new range of 1600 series IP telephones (1603/08/16) will replace the current 1600 series telephones that are offered today. The main difference in these is the introduction of a new graphical display that supports a proportional font.

These new telephones are referred to as “localized” IP telephones and the existing 1600 series IP telephones are referred to as “Global” IP telephones.

IP Office Release 6.0 will also continue to support the existing global range of 1600 series IP phones.

Note: These phones are not supported in Essential Edition - PARTNER Version.

IP Office Hardware Overview


Only the H.323 versions of these telephones will be supported, the SIP versions of the 9600 series telephones will not be supported on IP Office. Avaya 9600 Series IP Telephones have a clear and elegant interface with high resolution graphical displays making it easier to read contextual menus, prompts and instructions.

Note: These phones are not supported in Essential Edition - PARTNER Version.

IP Office Hardware Overview9600 Series IP Sets



IP Office Release 6.0 will support the following 9600 series telephones:9620L (QVGA quality gray-scale pixel based backlit display) 9620C (¼ VGA color display) 9630G (QVGA quality gray-scale pixel based backlit display)9640 (VGA color display) 9650 (QVGA quality gray-scale pixel based backlit display) 9650C (¼ VGA color display )SBM24 (only supported with the 9630G/9640/9650/9650C)*

Note: The 9630G/9640/9650/9650C telephones will support the connection of up to 3 SBM24 modules.

The following 9600 series IP telephone features are not supported on IP Office:USBVoice activated dialing

Note: These phones are not supported in Essential Edition - PARTNER Version. They are also not supported on the IP406v2 or IP412.

IP Office Hardware Overview9600 Series IP Sets


2402 / 5402 2410 / 5410

2420 / 5420

IP Office Hardware Overview2400/5400 Series Sets



Requires an Avayapower supply unit of the 1151 series,also for IP telephones which already

usepower over Ethernet (PoE).

IP Office supports up to eightEU24/EU24 BL units on each IPOffice system.

IP Office Hardware OverviewEU24 Expansion Module


4610 IP 5620SW IP

IP Office Hardware Overview4600/5600 Series IP Sets



T3 ClassicT3 Compact

T3 Comfort

IP Office Hardware OverviewT3 Series Sets





01 Overview

Module 05IP Office Software Overview


The IP Office applications are available on a series of CDs and DVDs.

They are divided into administration, user and application programs.

The available CDs have been named correspondingly.

IP Office Software OverviewApplication Software



The Admin CD includes the following programs:

IP Office Manager

Monitor

SSA (system status)

IP Office Software OverviewAdmin CD


The Admin CD includes the following programs:

DECT Integration Applications

SNMP MIBs




In addition, the Admin CD includes:

The IP Office firmware bin-files

The phone firmware (for the 1400, 1600, 4600/5400 and 9600 series)

The T3 phone software

The T3 IP Phone Admin Tool

The IP DECT software



Additional applications are provided on separate CDs:

VoiceMail Pro

Customer Call Reporter

One-X Portal for IP Office

IP Office Software OverviewApplication CDs





01 Overview

Module 06Managing the IP Office



The IP Office Manager is the program used to modify the config (.cfg) file that the IP Office uses for it’s programming

Managing the IP OfficeThe IP Office Manager


The Manager application is also used to upgrade the IP Office firmware binary (.bin) files

Managing the IP OfficeSystem Upgrade



The bin files required for the upgrade are automatically found by the Wizard in the designated working directory.

Managing the IP OfficeLocating Binary Files


Managing the IP OfficeIntermediate Steps

3.1.62 3.1.999 4.2, 5.0 or 6.0

-For upgrades of IP406 V2, IP412, and IP500, an intermediate step may be required. To find out whether this is necessary, check the folders located in the Manager directory.

-You should also read the IP Office Technical Bulletin for the specific release of software you plan to use.



Managing the IP OfficeThe IP Office Manager

Unlike most other systems out there, you are never working on the IP Office system’s settings in real time. You are always pulling a config from the control unit, modifying it, then sending it back to the control unit.


The IP Office Manager can also be used to program system settings without access to the physical hardware. This can be helpful to get practice without lab equipment, or to pre-program and stage a solutions ahead of time.

Managing the IP OfficeCreating Offline Configs





01 Overview

Module 07Terminology and Feature Differences



Terminology and Feature DifferencesIP Office vs. BCM

While the IP Office and BCM solutions share certain similarities, their feature sets and terminology are fairly different. To take advantage of all the features the IP Office solution has to offer, understanding how to implement them properly is key.


Terminology and Feature DifferencesIP Office vs. BCM

One of the most noticeable differences to the end user is the operation of their stations. In the IP Office world, a user’s programmable buttons include their call appearances. When a call is placed or received, a call appearance is used. Similarly, when a user transfers a call, it uses two call appearances until the transfer is complete.



Terminology and Feature DifferencesShort Codes vs. Feature Codes

Feature CodesFeature code

Description

F980 Express Messaging

F981 Voice Mail login

F982 Voice Mail Operator Settings

F983 Voicemail Programming

F984 Call Forward to Voice Mail

F985 Display Voice Mail DN or skillset

F986 Transfer to mailbox

F987 Voice Mail Interrupt

F988 Voice Mail Dial by name or directory

F989 Record call


Terminology and Feature DifferencesShort Codes vs. Feature Codes

The major difference between BCM Feature Codes and IP Office Short Codes is the ability to customize and modify how they are used. The IP Office has a set of default short codes. These codes can be changed to whatever the customer requires, or left default. New short codes can be created to facilitate the use of different system features.



Terminology and Feature DifferencesShort Code Hierarchy

Certain Short Codes have priority over other Short Codes based upon their type. Single digit Short Codes take priority over everything in the system, including directory numbers.

User

User rights

System

Line (Inbound Dialing)

Alternate Route Selection

InternalExtension Directory Priority

Priority


Terminology and Feature DifferencesPark Zones

Another area where the IP Office differs from the BCM is in the use of park zones. While the BCM has predetermined park buttons and automatically selects the zones to put callers in, the IP Office does not. To program the park ability for a user, either a shortcode or button must be programmed. A button is easier for the end user to access and provides visual indication if someone is in the zone. Usually, park zones are predetermined as per the customer’s requirements.



Terminology and Feature DifferencesPark Zones

In this example, three park zones are configured.

Paul Eftang 30013001

Park 1

Park 2Park 3


Terminology and Feature DifferencesDial Intercom vs. Voice Call

A feature on the BCM that the IP Office can emulate is voice call. Since the IP Office transfers callers a little differently than the BCM, a Dial Intercom button can be programmed for the user to give similar functionality.

Paul Eftang 30013001

Park 1

Park 2Park 3Dial Int



Terminology and Feature DifferencesManager Help

Since the terminology of certain system features is so different, the Manager help file will make understanding the new features and how they work much easier. In Manager, you can click on the help button at the bottom of any page and it will take you directly to the relevant section.


102




02 System Design

Module 1Analyzing New Customers Requirements


One of the most critical elements in the success of an IP Office solution is the proper analysis of the customer’s needs, and the correct solution design. If the customer’s requirements are not known, the correct software and hardware components cannot be planned for.

Analyzing New Customer RequirementsInitial Analysis



There are a few things to start with when analyzing a new customer’s requirements.

Physical Extensions- How many are there going to be?

Users- How many people need some sort of telephony use?

Feature Set- What features do these users need?

Trunking- How many and what type of trunks are needed?

Endpoints- What type of endpoints are going to be used, IP sets, digital sets, analog stations, softphones?

Applications- What applications are needed, and who needs access?


Extensions- ?Users- ?Features- ?Trunking- ?Endpoints- ?Applications- ?


Keep in mind that different customers are going to require different solutions. The IP Office is one of the most feature rich systems on the market. Knowing the capabilities of the system is going to be critical to successfully gathering the information you need to provide the best solution for your customer!




107



02 System Design

Module 2Hardware Design



Once you have determined your customer requirements, the IP Office hardware must be designed to suit the customer solution.

Hardware DesignHardware Solution


The total amount of users needed is going to determine whether you will need to use external expansion modules, or if internal station cards will be enough.

Hardware DesignExpansion Modules

IP Office 500 Expansion Module

IP500v2 Control Unit



If more than 8 external expansion modules are needed, the 4 port expansion card can be used to enable 4 more ports.

Hardware Design4 Port Expansion Card

It is installed as a Base Card

It does not support daughter cards (Trunks)

Only one card is supported per IP Office 500v2

It must be installed in slot 4 of the Control Unit


The next step would be to determine what trunking the customer needs and design the appropriate daughter card for the trunk type.

EightTerminals

Line Connections(Trunks) Analog,

ISDN BRI or PRI

Daughter Cards

Hardware Design



If the installation is for a small site, a combination card might be used to give the customer a little bit of everything in one card. Only two combination cards are supported per IP Office.

Hardware DesignCombination Card

The Combination card provides 12 RJ45 ports providing the following connectivity:

Port 1-6 Digital Station (DS) Ports

Port 7-8 Analog Phone (POTS) Ports*

Port 9-12 Trunk Ports


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02 System Design

Module 04Software and Licensing


Since IP Office Release 5 the licensing model has changed in order to simplify selling, buying, learning and using IP Office. Additionally, the Professional License has been removed and the number of Voice Networking licenses reduced from 3 to 1.

Since Release 5, IP Office now has a simple 3 step user-centric model:

1. IP Office system platform and phones

2. System Edition Licenses 3. User productivity licenses

3.

2.

1.

Software and LicensingLicensing Model



IP Office 500

IP Office 500 Version 2

LOC

K

System SD IPO MU-LAW PCS0X

700XXXXXX

FK 1234567890

Software and LicensingFeature Key Cards


NoteContact Store can still be purchased as a standalone licence - e.g. for remote nodes in the SCN

Software and LicensingSystem Edition Licenses



NoteUser licenses travel with them over the SCN.

Software and LicensingUser Profile Licenses


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02 System Design

Module 05Networking and SCN


Networking and SCNLAN Interfaces

The first step in designing a system’s network settings is determining the LAN interface IP addresses that will be used forthe IP Office. The IP Office has two LAN interfaces that can be used for the different types of IP traffic. One suggestion is to use LAN1 for all internal traffic like IP phones, and LAN2 for all external traffic like SIP trunks.



Networking and SCNSmall Community Networking

If multiple sites are going to be networked together, the IP scheme of the entire network has to be determined. SCN supports a maximum of 1000 users across 32 sites.

Phoenix192.168.10.1

Houston192.168.20.1

Timbuktu192.168.30.1

SCN


Networking and SCNSmall Community Networking

The extensions that are to be used at each site must also be determined so that there are no conflicting extensions in the SCN. User names and hunt group names must also be unique.

PhoenixExtn 1001-1999

HoustonExtn 2001-2999

TimbuktuExtn 3001-3999

SCN



Up until release 4.2, a star or serial network topology was the only supported networking design.

Networking and SCNStar or Serial Topology


The use of 'mesh' layouts connections is only supported for a Small Community Network of IP Office Release 5 systems. A mesh layout is one where there is more than one possible H323 SCN Line route between any two IP Offices. Mesh, star and seriallayouts can be combined.

Networking and SCNMeshed Topology



Large network, with 2 systems at the centre of the star providing backup routing.

Medium sized network of peer systems. Direct calls are all point-point.

You can now connect IP Office systems together in meshes, so that there is not a single system at the centre of a star. This makes calls across the network faster to establish, and SCN will continue to operate if the central system is inaccessible.

You can connect your IP Office systems together any way you like.

Networking and SCNResilient Networks


Backup can act as Alternate gatekeeper for Avaya IP Phones registered on the Primary. Will also provide DHCP.

Backup can temporarily take over the “Centralized voicemail” function of the Primary. (requires appropriate VMPro licences on Backup)

Backup can temporarily host any Distributed hunt groups which are homed on the Primary, distributing calls and providing announcements. (requires SCAN licence on Backup)

Backup is otherwise a normal PBX on the SCN

In an SCN, one IP Office can be assigned to backup another adjacent system. The backup kicks in when the failed system has been down for about 3 minutes, and there is corroborating evidence that the Primary is inaccessible.The backup will only work if it remains up while the failed system is down. It will not continue to act as backup if it is reset. It will not work over a power failure where both systems fail and only the backup recovers.

Configure the H323 trunk between the systems to be “Resilient SCN”, and specify which features you want to back up.

PrimaryBackupResilient SCN

Networking and SCNResilient Networks



If DHCP is going to be used, the type of DCHP server must be determined and planned for.

Manager(TFTP server)

DHCP Server

DHCP Request?

Networking and SCNDHCP Considerations


For IP Office 4.2 or later running on an IP500 IP Office system, the full capacity of up to 272 extensions is supported using the IP Office for DHCP.

LAN

Manager(TFTP server)Gatekeeper

DHCPDHCP Response-IP Address-Subnet Mask-Gateway etc.

-SSON 176 withGatekeeper IP Addr.Gatekeeper Port (1719)TFTP Server IP Addr.TFTP Server Directoryetc.

DHCP Request

46xxupgrade.scr46xxsettings.txt




4600 and 5600 Series H.323 IP phones use DHCP option 176 1600 and 9600 Series H.323 IP phones use DHCP option 242



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Avaya _ACSS Exam Prep 1

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Transcript of Avaya _ACSS Exam Prep 1