2945 Philipp Ave. Phone: 952-403-1223Shakopee, Minnesota 55379-4600 Email: A2johnson@comcast.net

Autumn R. Johnson, CPPMSummary: I am a certified professional project manager looking for a career in project management or technical writing. My background is vast and ranges from digital signage to annuities. I have over 7 years experience in both project coordination and technical writing. My strengths are that I am dedicated, driven, detail-oriented and organized. I learn quickly which has led me to various opportunities within a company. I am a change-agent, passionate about finding solutions that benefit the internal and external customer. I bring a positive attitude and a willingness to collaborate to the workplace.

Skills: Project Management Creative Workflow Quality Assurance Account Management/Sales Customer Service

Management Event/Tradeshow Coordination Training/Coaching XML Coding/UX Analysis Digital Content Deployments

Technical Writing (Standard Operating Procedures and Company Policies) Creative Writing (Customer-facing letters, Press Releases and Touch-point marketing)

Knowledgeable in systems: Lotus Notes, OnBase, IIG T& E, USPS Database, Goldmine, Replacement Database, ID3, VersatUL, Inforce Online, Legal databases, Snag-It, Sharepoint, Dropbox, Log Me In, NetSuite, Total Restaurant Management (TRM), Quick Canvas, Confluence, Microsoft Word, Excel and Power Point.

Accomplishments

Accepted to OPEX Blue Belt - White Belt Certified (Allianz’s equivalent to Six Sigma) Recognized via Director’s Cut for my coordination of 3 Market Conduct Exams. Recognized via Above and Beyond Awards for customer and company implemented ideas. Completed 20 required and 60 optional continuing education courses (i.e. Project Management) Recognized as Quarterly Department Member for writing/publishing 60+ company SOP’s.

Work Experience:

WAND Corporation (11-18-13 – 07-15)WAND Corporation Creative Services Content QA Specialist (12/14 – 07/15)WAND Corporation Creative Services Project Coordinator (04/14 - 02/15)Digital Clinic Account Specialist (11/13 - 02/15)(Strategic Business Unit)

Assisted with defining creative department work-flow including: template-based customer letters, creating a QA role within department, advised on departmental need for customer content mapping, advised on standards for writing creative project briefs as well as deployment notes.

QA content deployments in software to ensure accurate set-up. QA content remotely via LMI once pushed live to site to ensure customer satisfaction. Analyzed, tested and made numerous recommendations for UX development. Creative services project manager for Fast Casual & QSR (Quick Service Restaurants) such as

FOCUS Brands (Cinnabon, Auntie Anne’s, Carvel), Wendy’s, Texas Dairy Queen, Aramark Business Dining (USAF-Air force, Kraft, KLA, Honda)

Advised brands on content strategy for their digital menu board solution Scoped digital content projects from incoming customer requests, wrote project briefs, set customer

expectations, communicated project timelines, obtained customer approvals scheduled and managed project at all levels through the creative pipe-line.

Acted as account manager, creative services project manager, simple technical support, marketing manager, technical writer, sales manager, content deployment specialist and sales associate for Digital Clinic.

Managed 150+ customer accounts for Digital Clinic Managed a team of 4 employees. Generated recurring annual sales for Digital Clinic in excess + $15,000.00. Generated one-time sales revenue for Digital Clinic in excess + $10,000.00.

2945 Philipp Ave. Phone: 952-403-1223Shakopee, Minnesota 55379-4600 Email: A2johnson@comcast.net

When Digital Clinic was sold, facilitated training/transition plan with both selling and purchasing company presidents.

Coordinated 8 WAND tradeshow events. Tracked marketing/tradeshow expenses via Excel for ROI visibility.

RESDirect/Core Logic (06/13 – 09/13)Customer Care Rep – Centralized Retail – Contract Employee (Via Adecco Staffing)

Liaison between Wells Fargo and Vendor appraisers resulting in support of customer service related calls, chats and emails.

Allianz Life Insurance Company of North America (02/07 - 08/12)Senior Associate Policy Administration Tax (06/11 - 08/12)Senior Associate Policy Holder Benefits (02/09 - 06/11)Associate Policy Administration (01/08 - 02/09)New Business Policy Administration-Contract Employee (Via Aerotek) (02/07 - 01/08)

Versed in Fixed and Variable Annuities Subject matter expert with both annuity taxes and disbursements Technical Writing Process Documentation Workload Coordination Project Coordination Member of 4 committees and spoke on their behalf Supervised and responsible for the results of on-boarding a leadership team of 4 in India

Education: St. Thomas UniversityExecutive EducationProject Management Program – CPPM (2015)

Inver Hills Community CollegeAviation and Accounting (2 years)Attended multiple seminars learning leadership techniques from John C. Maxwell.

References:

Dave Perrill President WAND CorporationDave.perrill@wandcorp.com 952.279.2301

Michele Anderson Human Resources WAND CorporationMichele.anderson@wandcorp.com 952.279.2307

Jason Bates Digital Product Analyst WAND CorporationJason.bates@wandcorp.com 952.380.6925