Autumn 2015 Newsletter

Welcome to the autumn issue of Care360 News. Based on customer voice and input, Care360 News was created as an avenue to share a consolidated view of our activities and communications. Through the newsletter, we hope to share information that will drive and support education, engagement and collaboration. We welcome your voice in future editions. Enjoy.

• Searching for a medication or a supply? In the search field use “%” as a wild card character.

• Search for a patient using one or two letters from the last and first name. Searching for “sm, jo” will return all patients whose last name begins “sm” with a first name beginning “jo”.

• Add organizational and personal Radiology Procedures to make ordering radiology exams easier. Select Admin > Favorite Radiology Procedures. Care360 EHR will default the selection to you, however you can change that selection to Org Favorites and build a list of frequently used procedure codes. Delegated Admins can build Favorite Radiology Procedures for their individual users.

Optimize Your Use of Care360

MyQuest™ by Care360 and Meaningful UseAre you struggling to engage patients to sign up with MyQuest by Care360 Patient Portal? Sometimes changing the way we offer MyQuest will make the difference. A new workflow at checkout might change the patient response. As the Patient is being discharged, select Patient Communication in the patient summary. If there is no status, if the status is Declined, or if the status is Invitation Expired offer the patient access to MyQuest. Here is a great way to start the conversation:

“Did you know we can now send you (your mother’s, your father’s, your son/daughter’s, etc.) office visit details, lab results, and radiology results electronically with our patient portal?”

“Would you like your invitation printed or sent to your email address?”

If Yes:• Select Send Invitation or Resend Invitation• According to patient or authorized representative preference – either print or email

the invitation to the patient• Select Patient Communication again• Select Create Summary (this is NOT the office visit summary that counts for the

summary measure)• Select Meaningful Use Compliant Quick Select• Click Create

If No:• Select Invitation Declined (if not already selected)

Then:• Select the Printer icon > Print Clinical Attachments > Reason for Disclosure ‘Provide

Patient Office Visit Summary’ > Meaningful Use Compliant Quick Select > Print

We recommend inviting every patient not yet using MyQuest to connect with MyQuest at each visit.

• Have all providers and staff who communicate with patients create a direct address • In Care360 EHR select Preferences > Direct Messaging• Use a name format patients will recognize. You can incorporate the practice

name instead of using your first and last name. Ex: primaryproviders_jenny; primaryproviders_Dr_Jones. User addresses are case sensitive.

• Add to ‘contribute’ section• Notifications – reminder to add/update email address in

Care360 EHR > Preferences > Notifications

Care360 Tips & Tricks

Our Care360 team is committed to continually enhancing our solutions to further meet your needs. If you have an idea that you’d like to share related to Care360 features or functionality, we encourage you to submit it within Care360 (help > give us your feedback)*. As customer input and feedback is submitted, we consolidate and review the information as we plan our product development initiatives. Please know that we appreciate your input and welcome your suggestions as we continue to enhance our solutions. Your voice matters.

*Just a reminder. If you are experiencing issues with the Care360 product, please call our helpdesk at (800) 697-9302 - option 1, option 4 to help expedite resolution.

Incorporating Customer Voice into Care360

We recently received input from a customer who thought it would be nice to get to know some members of the Care360 team, as putting a face behind a name creates a richer customer experience. We wholeheartedly agree, so we have added In the Care360 Spotlight, to introduce and highlight various members of our Care360 team.

In this edition of the Care360 News, we’d like to introduce the dynamic duo of Amber Larkin (left) and Allison Ellis (right), two of our Customer Success Advocates.

With a passion for helping and understanding our customers, paired with their wealth of Care360 solution knowledge, Allison and Amber’s mission is to focus on building long term relationships with you.

Acting as customer advocates, they will not only reach out to you to gather feedback and insight, but will also jockey any issues you may have in order to help you achieve success. With their positivity and can-do attitudes, they will ensure every interaction with you is a positive experience.

In the Care360 Spotlight Care360 On the Road

MGMA 2015 Annual ConferenceChange is in the air - feel the excitement

THE PREMIER EVENT FOR MEDICAL GROUP PRACTICE MANAGEMENTJoin your colleagues October 11-14 in Nashville, Tennessee

Interact with medical practice executives, administrators, physicians, vendors, industry experts and powerful speakers; share challenges and discover the right benchmarks, operational improvements, quality measures and solutions necessary to become and remain a MGMA high-performing practice.

Join us at MGMA in NashvilleAmber & Allison

Whether you have adopted one - or many - of our Care360 Solutions, let us show you how Care360 can help streamline your practice with technology solutions that increase your efficiency and profitability, so you can focus on what matters most - your patients.

In addition to learning more about our solutions, we welcome you to be ‘in the spotlight’. We’ll be capturing customer testimonials and video shorts to enrich our website and promotional materials, and would love to hear what you have to say about Care360.

Amber’s passion for helping people extends far beyond the office. She supports her

community by being an active mentor and volunteer at the women and children’s homeless center in her home town.

Allison is passionate about animal rescue and fosters retired racing greyhounds. She also volunteers at many adoption events throughout

the year to help animals find their forever homes.

Our Care360 Team is heading to MGMA 2015 and we hope to connect with you in Booth #536.

Notable News

Care360 Professional Services

Care360 Education and Training

For those times you need additional support, the Care360 Professional Services team is here for you.

Standard packages include CMS EHR Program Attestation support, EHR optimization service and Clinical Decision Support consultative services. All of the Service Packages are designed to support the needs of your practice and include a personal consultant who will perform the services, manage the timeline and be your primary point of contact.

• CMS EHR Program Meaningful Use Attestation Support Package• EHR Optimization Service: Getting the most out of Care360 EHR• Clinical Decision Support (CDS) Consultation Service

To learn more about what is included and the cost for this add-on service, please click here or call (888) 835-3409 with any questions.

Enhance your Care360 knowledge through our education and support materials. From the Care360 Help menu, you can access the Support Center which provides you

We are excited to announce that Care360 v2015.2 was released on August 22nd, 2015. This release delivers ICD-10 functionality, in addition to other product enhancements.

Our Care360 EHR team will ensure you are ready for October 2015, and will be sending out additional updates, along with information on what you can do to prepare for the ICD-10 transition.

For more information and additional details about this release, visit What’s New in the top menu of Care360. A training video and eLearning is also available by visiting Help in the top menu. For questions related to ICD-10 and Care360, please contact our Help Desk at (800) 697-9302 - option 1, option 4, option 2.

Care360 v2015.2 and ICD-10 Readiness Update

Best Practices in Managing the Relationship with Your Medical Billing Service Webinar

Services & Solutions

access to videos, eLearning, webinars, and online help. Get context sensitive help and documentation by

clicking on any page within the application.

Whether onboarding new staff for your practice, learning about a new feature, or finding a quick answer to a question - use the Support Center to meet all your training needs. Click here for Care360 Online Training.

You’ve set up your revenue cycle management relationship. Billing health plans and patients is now off your plate. But are you sure you’re getting the best results you can from outsourcing?

Today’s revenue cycle environment is very complex and demanding. Regardless of the efforts of your revenue cycle management partner, your practice won’t achieve the best possible results unless you work well together, and unless you manage your outsourced service effectively.

Care360 recently sponsored this 45 minute webinar presented by Laurie Morgan, consultant/partner at Capko & Morgan. Click here to view the recording.

Nothing has a greater impact on the financial health of your practice than the people and processes behind your billing. Choosing the right medical billing solution can be overwhelming without the appropriate tools and resources.

To help you decide whether in-house or outsourced medical billing is right for you, we’ve assembled insightful videos and informative articles developed by industry experts, thought leaders, and our own Care360 team.

• Join Elizabeth Woodcock as she shares her 7 Strategies for RCM Success.• Evaluate your financial performance and see how your practice compares

against industry best practices with our Financial Health Check.• Discover what 8 Questions to Ask When Evaluating Medical Billing Services,

with Laurie Morgan, consultant/partner at Capko & Morgan.

Gain access to all of this insight and much more by visiting our Medical Billing Resource Center or calling (888) 491-7900.

What’s New

Medical Billing Resource Center

Stay ConnectedWe continually strive to provide fresh, timely and relevant information to you in various forms. Stay connected and join in on the conversation with us!

Subscribe to our Care360 Blog, where you’ll find interesting and thought-provoking articles, current news and industry resources.

Join the conversation in our Care360 LinkedIn Group where we share ideas and information industry-wide.

Engage with our expanding social network by liking us on Facebook.

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Check out our demos and videos on YouTube.

Quest, Quest Diagnostics, Care360, Care360 EHR, any associated logos and all associated Quest Diagnostics registered and unregistered trademarks are the property of Quest Diagnostics. All third party marks – ® and ™ – are the property of their respective owners. © 2015 Quest Diagnostics Incorporated. All rights reserved.

Share Your Care360 StoryYou know first-hand how Care360 EHR has enhanced your office workflow and made it easier to manage your patients, increase efficiency and coordinate care. That is why we are reaching out to you, those who know our product better than anyone, to share your story and your best practices so that we might share them with colleagues, Care360 users and more.

There are two ways you can share your story.

• Refer-A-Colleague to Care360 EHR. Share your Care360 EHR experience with your colleagues and for every practice referred to us through this program that signs an EHR contract by December 31, 2015, your office will earn a $250 credit that can be used towards future product/service purchases (excluding monthly subscription fees). Learn more and fill out the referral form online at Care360.com/Referral. • Submit a testimonial. Share your positive experiences with others. This is a great chance to share your story and get some additional exposure for your practice. Your testimonial may be featured on our website, on brochures and more. To submit a brief testimonial, please fill out the form here.

Share the benefits of Care360 EHR not just with your colleagues, but with us as well. You know what works and we want to listen. We may even ask you to star in an upcoming Care360 EHR video or webinar. We look forward to continuing our partnership with you.

Questions regarding any of these programs can be submitted to Info@Care360.com or please call (888) 491-7900.

Help Us Shape the Care360 NewsAs we plan our next issue of the Care360 News, we’d like to hear from you. Is there a topic you’d like to see? Do you have a significant milestone you’d like to share? What content will be most meaningful to you as we strive to educate, engage and collaborate through our newsletter? Please share your ideas at Info@Care360.com.