Automated Teller Machine Training

INTERCONTINENTAL BANK PLC

ATM CUSTODIAN TRAINING

MANUAL V 1

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DeliverablesAt the end of this training Participant should be able to troubleshoot the following areas of the ATM:

4. Dispense Unita. Stackers b. Clampc. Sensord. Cassettese. Presenter

1. Networka. ATM – IP Addressesb. Router/Switch/Network Cablec. HOST

2. Upper Chassisa. Power Distribution Unitb. Special Electronicsc. Journal Printersd. Receipt printerse. Card Readerf. Card Captureg. CPU or Core

a. RAMb. CMOSc. Hard Diskd. Software

3. Front Viewa. Facial b. Card Readerc. Receipt chuted. Shuttere. Key Padf. Screen

An automated teller machine (ATM) is a computerized telecommunications device that provides the customers of a financial institution with access to financial transactions in a public space without the need for a human clerk or bank teller. On most modern ATMs, the customer is identified by inserting a plastic ATM card with a magnetic stripe or a plastic smartcard with a chip, that contains a unique card number and some security information, such as an expiration date or CVC (CVV). Security is provided by the customer entering a personal identification number (PIN).

HISTORYThe ATM was invented by Scot John Shepherd-Barron. The world's first ATM was installed in a branch of Barclays in the northern London borough of Enfield, Middlesex, in 1967. Inspiration had struck Mr Shepherd-Barron while he was in the bath.

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AUTOMATED TELLER MACHINE

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A mechanical cash dispenser was developed and built by Luther George Simjian and installed in 1939 in New York City by the City Bank of New York, but removed after 6 months due to the lack of customer acceptance.

The ATM got smaller, faster and easier over the years. Thereafter, the history of ATMs paused for over 25 years, until De La Rue developed the first electronic ATM, which was installed first in Enfield Town in North London on 27 June 1967 by Barclays Bank. This instance of the invention is credited to John Shepherd-Barron, although various other engineers were awarded patents for related technologies at the time. Shepherd-Barron was awarded an OBE in the 2005 New Year's Honours List. The first person to use the machine was Reg Varney of "On the Buses" fame, a British Television programme from the 1960s. 5xxx series.

The first ATMs accepted only a single-use token or voucher, which was retained by the machine. These worked on various principles including radiation and low-coercivity magnetism that was wiped by the card reader to make fraud more difficult. The idea of a PIN stored on the card was developed by the British engineer John Rose in 1965.

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However, the modern, networked ATM was invented in Dallas, Texas, by Don Wetzel in 1968. Wetzel was a department head at an automated baggage-handling company called Docutel. In 1995 the Smithsonian's National Museum of American History recognized Docutel and Wetzel as the inventors of the ATM.

ATMs first came into wide UK use in 1973; the IBM 2984 was designed at the request of Lloyds Bank. The 2984 CIT (Cash Issuing Terminal) was the first true Cashpoint, similar in function to today's machines; Cashpoint is still a registered trademark of Lloyds TSB in the U.K. All were online and issued a variable amount which was immediately deducted from the account. A small number of 2984s were supplied to a USA bank. Notable historical models of ATMs include the IBM 3624 and 473x series, Diebold 10xx and TABS 9000 series, and NCR

BRANDS OF ATM• NCR• WINCOR NIXDOF• TRITON• DIEBOLD• TRANAX• FUJITSH

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TYPES OF ATM

• THROUGH THE WALL • INLOBBY• SELF SERVICE

TYPES OF RECEIPT / JOURNAL PRINTER• RIBBON• THERMAL

• NUTILUS• TRANTECH• TIDEL• QUALITEX• WRG• ITUATEC

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TYPES OF CARD READER PRINCIPLE

• MOTORISED• DIP• SWIP ( USED IN POS)

TYPE OF CARD READER BASED ON TECHNOLOGY• MAGNETIC STRIPE CARD READER• CHIP CARD READER• HYBRID CARD READER

TYPES OF CASH DISPENSER

• FRICTION• SUCTION

BASED ON PRINCIPLE OR TECHNOLOGY

• SINGLE/ SPRAY• BUNDLE

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-BALANCE ENQUIRY-CASH WITHDRAWAL-CASH/CHEQUE DEPOSITS-LOAD CASH CARD-PURCHASE RECHARGE CARDS-MINI STATEMENT-FUNDS TRANSFER

METHOD OF DISPENSING

WHAT THE ATM CAN DO

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ATM SWITCH

SUPER SWITCH

FLEXCUBE

OTHER BANKS

TRANSACTION FLOW IN ATM

TRANSACTION FLOWON US

ATM SWITCH INTERFACE BANKING HOST

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NOT ON US

ATM SWITCH SUPER SWITCH OTHER BANK

REMOTE ON USOTHER BANK SUPER SWITCH SWITCH

INTERFACE BANKING HOST

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OUT OF SERVICE• Link • Reject Cassette• Card Reader • Card Capture Bin• Encryption Pin Pad• Journal Roll

UNABLE TO COMPLETE / TRANSACTION COULD NOT BE COMPLETED • Cash Jam• Cassette Empty• Reject Cassette• Dormant Account

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ERRORS ON ATM

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INSUFFICIENT FUND • Customer Account

CARD COULD NOT BE READ / CARD READER ERROR• Customers Card May be damaged• Card reader May be bad SERVICE IS IN PROGRESS• Chassis is Opened• Dispense door or vault door not Locked• Switched is in supervisor Mode for NCR

TEMPORARY UNABLE TO PAY• The Machine is out of Cash

ATM CARDS ERROR• ERROR MESSAGES

– Transaction not permitted on this terminal– New Cards – Flag

– Incorrect Pin– Invalid Transaction– Unable to Process Selected Transaction– Invalid Account Selected– Damaged Cards

• OTHER CARDS THAT CAN BE USED ON THE ATM- ETRANSACT- MASTERCARD- VPAY

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1. Triton CE Variant 2. Triton XP Variant

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PROCEDURE FOR RETRIVING JOURNAL FROM TRITON MACHINES

To retrieve your journal FOR TRITON CE

• Insert a Flash drive• Reboot the machine• On the keypad press control + 1• Enter into management functions with your user ID and password. • Press 3, which is the Electronic Journal• Select the Display Selected Record option 3 on the keypad• Select the interval you want to view or print, the journal for the period will be generated• Option 4 is used to select the start date while option 5 is used to select the end date• Select 3 to print or • Select 6 to save to file• A window that will confirm the removable will appear• Select your removable disk, and press enter• This will automatically moves the journal to the flash disk• Select exit management function on the right hand side of the screen, this will return the machine into service.

For Triton CE, because of the difficulty of getting flash that will work with the machine just print the journal, but If you get a flash that the machine can detect, you can then save to file option. 16

11/21/2007 10:01:11 AMWithdrawal from checking Sequence no 6992 Response Code Approved(000)Account # 6360880100837484Auth # 00000000Surcharge NGN0.00Requested Amount NGN 20,000.00Dispensed Amount NGN 20,000.00Dispensed sts 300Dispensed 20 0 0 0Rejected 0 0 0 0Reversal sts none

11/21/2007 10:01:12 amUsername: HostParameters Changed: Set Time old: 11/21/2007 10:01:11 AM New: 11/21/2007 10:01:13 AM

11/21/2007 10:03:14 amInquiry – SavingsSequence Code 6993Response Code Approved(000)Account # 636088010001155469Auth # 000000000

Leger 23,000Avail 23,000

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11/21/2007 10:04:12 amUsername: HostParameters Changed: Set Time old: 11/21/2007 10:01:15 AM New: 11/21/2007 10:01:16 AM

11/21/2007 10:05:11 AMWithdrawal from checking Sequence no 6994 Response Code No Response(108)Account # 6360880103972267Auth # 00000000Surcharge NGN0.00Requested Amount NGN 5,000.00Dispensed Amount NGN 0.00Dispensed sts 300Dispensed 0 0 0 0Rejected 0 0 0 0Reversal sts UnsuccessfulRev Comm Status: Protocol Error

11/21/2007 10:06: 47 amInquiry – SavingsSequence Code 6995Response Code Decline(011)Account # 63608801002124977Auth # 000000000Surcharge NGN0.00

TRITON XP METHOD 1

If your PC allows flash

• Insert the Flash drive • Press control esc at the same time• Go to start• Click on my computer• Open the Local disk C • Open the Program Files • Open the Prism Folder • Open the Journal folder • Highlight the required journal, right click on it, select copy • Open your Flash drive and paste the journal folder there. • Once this has been achieved, please close all the windows and take the machine back to customer transactions screen

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TRITON XP METHOD 2 • Get the IP of your pc • Open the c drive of your computer• Create a folder , name it Triton XP Journal• Go to the ATM • Press control + esc• Go to start• Click on my computer• Open the Local disk C • Open the Program Files • Open the Prism Folder • Open the Journal folder • Highlight the required journal, right click on it, select copy • Press control + esc• Go to start select RUN• Type \\your ip address\C$• It will open the c drive of your PC• Open the folder Triton xp Journal• Paste the journal you copied

After copying the journal, the next line of action is to view it with journal viewer. The steps below explain the process of viewing and analyzing the journal

• If the icon of the journal viewer application is on the desktop double click on it,

if not go to start<<programs or All programs <<triton systems inc<<journalviewer<<journalviewer

This should take you to the window displayed below

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The window should be blank as above.

•Click file and select open•Navigate to your flash drive

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01/12/2007 06:18 - CommunicationsSENT - 22<1C>000<1C><1C>B~-----------------------------------------------------------------------------01/12/2007 06:19 - CommunicationsSENT -11<1C>000<1C><1C><1C>11<1C>;636088010012518903=09051010015523?<1C><1C>ABABAB <1C>00000000<1C>9385876<3C><3E>3094<3C>34<1C><1C>~-----------------------------------------------------------------------------01/12/2007 06:19 - CommunicationsRECV - 4<1C><1C><1C>101<1C>0000000000000000<1C>95945000113NGN1401.03<1D>Z000144NGN1401.03<1C>101<0E>401\12\07<0E>506:23<0E>510691031<0A><0A>636088010012518903<0E>39594<0A>INQUIRY<0A>FROM 0092110000113172<0A>LEDGER<0E>7NGN1401.03<0A>AVAIL<0E>8NGN1401.03<0A>---------------------------------<0C>~----------------------------------------------------------------------------01/12/2007 06:19 - Transaction 01\12\07 06:23 10691031636088010012518903 9594INQUIRYFROM 0092110000113172 LEDGER NGN1401.03AVAIL NGN1401.03----------------------------------------01/12/2007 00:00 - EventCode: 2999 - Audited Record------------------------------------------------------------------------01/12/2007 06:17 - CommunicationsSENT - 11<1C>000<1C><1C><1C>1=<1C>;636088010012518903=09051010015523?<1C><1C>ABDCAB <1C>00100000<1C>9385876<3C><3E>3094<3C>34<1C><1C>~------------------------------------------------------------------------01/12/2007 06:17 - CommunicationsRECV - 4<1C><1C><1C>100<1C>0000000000000000<1C>95915000091 INSUFFICIENT FUNDS<1D>Z000113 <1C>=01<0E>401\12\07<0E>506:21<0E>510691031<0A><0A>636088010012518903<0E>39591<0A>NOT ENOUGH FUNDS AVAILABLE.<0A>------~------------------------------------------------------------------------01/12/2007 06:17 - Transaction 01\12\07 06:21 10691031636088010012518903 9591NOT ENOUGH FUNDS AVAILABLE.----------------------------------------

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01/12/2007 06:17 - CommunicationsSENT - 22<1C>000<1C><1C>B~-------------------------------------------------------------------01/12/2007 06:18 - CommunicationsSENT - 11<1C>000<1C><1C><1C>1?<1C>;636088010012518903=09051010015523?<1C><1C>ABDCAB <1C>00050000<1C>9385876<3C><3E>3094<3C>34<1C><1C>~-------------------------------------------------------------------01/12/2007 06:18 - CommunicationsRECV - 4<1C><1C><1C>293<1C>0000000000000000<1C>95935000115NGN1000<1C>?01<0E>401\12\07<0E>506:22<0E>510691031<0A><0A>636088010012518903<0E>39593<0A>THE TRANSACTION COULD NOT BE COMPLETED<0A>-------------------------------------~---------------------------------------------------------------------------------01/12/2007 06:18 - Transaction 01\12\07 06:22 10691031636088010012518903 9593THE TRANSACTION COULD NOT BE COMPLETED--------------------------------------------------------------------------------- 01/12/2007 06:40 – ErrorCode: 14 - Hardware ErrorPrint Failure to receiptDetails:SUPPORT_DLL_ERROR_CODE=FFFEC77D-------------------------------------------

01/12/2007 06:40 - CommunicationsSENT - 22<1C>000<1C><1C>B~------------------------------------------------------------------------- 01/12/2007 06:40 - CommunicationsSENT - 12<1C>000<1C><1C>4020400~ ------------------------------------------------------------------------- 01/12/2007 06:40 - Transaction 01\12\07 06:45 106910316280090100602681240 9602WITHDRAW NGN2000.00FROM 0061010268124001 SURCHARGE: NGN100.00--------------------------------------------------------------------------

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01/12/2007 06:44 - CommunicationsSENT - 22<1C>000<1C><1C>B~--------------------------------------------------------------------------------01/12/2007 06:44 - CommunicationsSENT - 11<1C>000<1C><1C><1C>16<1C>;6280512007600109605=08111010000?<1C><1C>ACDCAA <1C>00010000<1C>280?4636:?6953:5<1C><1C>~--------------------------------------------------------------------------------01/12/2007 06:44 - CommunicationsRECV - 4<1C><1C><1C>291<1C>0000000000000000<1C>96075000115NGN1000<1C>602<0A><1B>(<3E>INTERCONTINENTAL<1B>(1<0A><0A><1B>(<3E><0E>4BANK PLC<0E>4<1B>(1<0A><0E>;13 -15 WHARF ROAD<0A><0E>8APAPA<0E>;LG<0E>3NG<0A><0A><0E>6DATE<0E>7TIME<0E>8ATM<0A><0E>401\12\07<0E>506:50<0E>510691031<0A><0A>CARD NUMBER............9605<0A>----------------------------------------<0A>SEQ NUMB<0E>?<0E>=9607<0A><0A>THE TRANSACTION COULD NOT BE COMPLETED<0A>----------------------------------------<1C>1<0E>401\12\07<0E>506:50<0E>510691031<0A><0A>6280512007600109605<0E>39607<0A>THE TRANSACTION COULD NOT BE COMPLETED<0A>----------------------------------------~--------------------------------------------------------------------------------01/12/2007 06:44 - Transaction 01\12\07 06:50 106910316280512007600109605 9607THE TRANSACTION COULD NOT BE COMPLETED----------------------------------------

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01/12/2007 06:45 - CommunicationsSENT - 22<1C>000<1C><1C>B~--------------------------------------------------------------------------------01/12/2007 06:45 - CommunicationsSENT - 12<1C>000<1C><1C>4020400~--------------------------------------------------------------------------------01/12/2007 06:50 - CommunicationsSENT - 11<1C>000<1C><1C><1C>19<1C>;636088010013705277=09071010018113?<1C><1C>ABDCAB <1C>00100000<1C>6<3E>?3:;1;3=249<3E>=<3E><1C><1C>~--------------------------------------------------------------------------------01/12/2007 06:50 - CommunicationsRECV - 4<1C><1C><1C>106<1C>0100000000000000<1C>9609E067091 TRANSACTION COMPLETED<1D>B086<1D>C000<1D>D<1D>Z000113NGN1643.73<1C>901<0E>401\12\07<0E>506:56<0E>510691031<0A><0A>636088010013705277<0E>39609<0A>WITHDRAW<0E>:NGN1000.00<0A>FROM 0060110000219939 <0A>LEDGER<0E>7NGN2643.73<0A>AVAIL<0E>8NGN1643.73<0A>----------------------------------------<0C>~--------------------------------------------------------------------------------01/12/2007 06:45 - ErrorCode: 14 - Hardware ErrorPrint Failure to receiptDetails:SUPPORT_DLL_ERROR_CODE=FFFEC77D-------------------------------------------------01/12/2007 06:50 - Transaction 01\12\07 06:56 10691031636088010013705277 9609WITHDRAW NGN1000.00FROM 0060110000219939 LEDGER NGN2643.73AVAIL NGN1643.73----------------------------------------

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01/12/2007 07:03 - CommunicationsSENT - 11<1C>000<1C><1C><1C>1<3C><1C>;6360880114365485=08091010013285?<1C><1C>ACDCAB <1C>00100000<1C>1:4<3E>?:?7969:=743<1C><1C>~--------------------------------------------------------------------------------01/12/2007 07:03 - CommunicationsRECV - 4<1C><1C><1C>301<1C>0100000000000000<1C>9611E067091 TRANSACTION COMPLETED<1D>B086<1D>C000<1D>D<1D>Z000113NGN2248.65<1C><3C>02<0A><1B>(<3E>INTERCONTINENTAL<1B>(1<0A><0A><1B>(<3E><0E>4BANK PLC<0E>4<1B>(1<0A><0E>;13 -15 WHARF ROAD<0A><0E>8APAPA<0E>;LG<0E>3NG<0A><0A><0E>6DATE<0E>7TIME<0E>8ATM<0A><0E>401\12\07<0E>507:05<0E>510691031<0A><0A>CARD NUMBER............5485<0A>----------------------------------------<0A>SEQ NUMB<0E>?<0E>=9611<0A><0A>WITHDRAW<0E>:NGN1000.00<0A>FROM 0151110000017367 <0A>LEDGER<0E>7NGN3248.65<0A>AVAIL<0E>8NGN2248.65<0A>----------------------------------------<0C><1C>1<0E>401\12\07<0E>507:05<0E>510691031<0A><0A>6360880114365485<0E>39611<0A>WITHDRAW<0E>:NGN1000.00<0A>FROM 0151110000017367 <0A>LEDGER<0E>7NGN3248.65<0A>AVAIL<0E>8NGN2248.65<0A>~--------------------------------------------------------------------------------01/12/2007 07:03 - ErrorCode: 14 - Hardware ErrorPrint Failure to receiptDetails:SUPPORT_DLL_ERROR_CODE=FFFEC77D--------------------------------------------------01/12/2007 07:03 - CommunicationsSENT - 22<1C>000<1C><1C>B~--------------------------------------------------------------------------------01/12/2007 07:03 - CommunicationsSENT - 12<1C>000<1C><1C>4020400~--------------------------------------------------------------------------------01/12/2007 07:03 - Transaction 01\12\07 07:05 106910316360880114365485 9611WITHDRAW NGN1000.00FROM 0151110000017367 LEDGER NGN3248.65AVAIL NGN2248.65--------------------------------------------------------------------------------

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01/12/2007 07:19 - CommunicationsSENT - 11<1C>000<1C><1C><1C>1:<1C>;636088010013617258=09081010010885?<1C><1C>ACDCAB <1C>00600000<1C>31=24<3C>2=3:;12272<1C><1C>~------------------------------------------------------------01/12/2007 07:20 - CommunicationsRECV - 4<1C><1C><1C>301<1C>0600000000000000<1C>9619E067091 TRANSACTION COMPLETED<1D>B086<1D>C000<1D>D<1D>Z000113NGN5300.12<1C>:02<0A><1B>(<3E>INTERCONTINENTAL<1B>(1<0A><0A><1B>(<3E><0E>4BANK PLC<0E>4<1B>(1<0A><0E>;13 -15 WHARF ROAD<0A><0E>8APAPA<0E>;LG<0E>3NG<0A><0A><0E>6DATE<0E>7TIME<0E>8ATM<0A><0E>401\12\07<0E>507:23<0E>510691031<0A><0A>CARD NUMBER............7258<0A>--------------<0A>SEQ NUMB<0E>?<0E>=9619<0A><0A>WITHDRAW<0E>:NGN6000.00<0A>FROM 0103110000126869 <0A>LEDGER<0E>6NGN11300.12<0A>AVAIL<0E>8NGN5300.12<0A>--<0C><1C>1<0E>401\12\07<0E>507:23<0E>510691031<0A><0A>636088010013617258<0E>39619<0A>WITHDRAW<0E>:NGN6000.00<0A>FROM 0103110000126869 <0A>LEDGER<0E>6NGN11300.12<0A>AVAIL<0E>8NGN5300.12<0A>~--01/12/2007 07:20 - ErrorCode: 14 - Hardware ErrorPrint Failure to receiptDetails:SUPPORT_DLL_ERROR_CODE=FFFEC77D-----------------------------------------------01/12/2007 07:20 - CommunicationsSENT - 22<1C>000<1C><1C>B~--------------------------------------------------------------------------------01/12/2007 07:20 - CommunicationsSENT - 12<1C>000<1C><1C>4020400~--------------------------------------------------------------------------------01/12/2007 07:20 - Transaction 01\12\07 07:23 10691031636088010013617258 9619WITHDRAW NGN6000.00FROM 0103110000126869 LEDGER NGN11300.12AVAIL NGN5300.12--------------------------------------------------------------------------------

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01/12/2007 07:20 - CommunicationsSENT - 22<1C>000<1C><1C>B~--------------------------------------------------------------------------------01/12/2007 07:32 - CommunicationsSENT - 11<1C>000<1C><1C><1C>1<3C><1C>;6280090100602683535=09051010001275?<1C><1C>ACABAB <1C>00000000<1C>19:;<3C>2?15284;;75<1C><1C>~--------------------------------------------------------------------------------01/12/2007 07:33 - CommunicationsRECV - 4<1C><1C><1C>105<1C>0000000000000000<1C>96205000091 YOUR FINANCIAL INSTITUTION IS<0D><0A> UNAVAILABLE<1C><3C>02<0A><1B>(<3E>INTERCONTINENTAL<1B>(1<0A><0A><1B>(<3E><0E>4BANK PLC<0E>4<1B>(1<0A><0E>;13 -15 WHARF ROAD<0A><0E>8APAPA<0E>;LG<0E>3NG<0A><0A><0E>6DATE<0E>7TIME<0E>8ATM<0A><0E>401\12\07<0E>507:37<0E>510691031<0A><0A>CARD NUMBER............3535<0A>----------------------------------------<0A>SEQ NUMB<0E>?<0E>=9620<0A><0A>YOUR FINANCIAL INSTITUTION IS<0A>UNAVAILABLE.<0A>----------------------------------------<1C>1<0E>401\12\07<0E>507:37<0E>510691031<0A><0A>6280090100602683535<0E>39620<0A>YOUR FINANCIAL INSTITUTION IS<0A>UNAVAILABLE.<0A>----------------------------------------~--------------------------------------------------------------------------------01/12/2007 07:33 - Transaction 01\12\07 07:37 106910316280090100602683535 9620YOUR FINANCIAL INSTITUTION ISUNAVAILABLE.----------------------------------------

31TO ACTIVATE ON SCREEN KEYBOARD: PRESS F8

TO SWITCH TO MANAGEMENT SCREEN FROM CUSTOMER TRANSACTION SCREEN :

• PRESS CTRL +1 <THE BLANK BUTTON ON THE KEY PAD IS THE CTRL BUTTON>

• ENTER YOUR PASSWORD

If password supplied is correct it will display the Main Menu as shown below

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The Main Menu screen allows the service provider/terminal operator to access the following management functions:

1. Close Functions. Used to perform Cassette Close, Day Close, Trial Close and Schedule Close functions.2. Diagnostics. Used to perform terminal hardware testing, and to view test results.

3. Electronic Journal. Used to manage the ATM’s journal functions, such as display/print and clearing actions.

4. Password Maintenance. Used to add, modify, or delete terminal access privileges.

5. System Parameters. Used to shut down or restart the terminal, to configure location-specific settings such as time and date, and to adjust the audio volume.

6. Terminal Configuration. Used to view/edit terminal operating parameters such as surcharging, customer-screen language selection, communications, status monitoring, ads/graphics and Triton Connect configuration.

7. Key Management. Used to enter encryption keys, which protect communications between the ATM and the transaction processing service provider between the ATM and the transaction processing service provider

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TEMINAL CLOSED FUNCTION

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The TERMINAL CLOSE menu allows the terminal operator to perform the following functions:

1. Schedule Close. Used to enable/disable automatic Day Close.2. Send Terminal Totals (ON/OFF). Use to enable/disable automatic transmission of terminal close totals to your transaction processing serviceprovider. Press this button to cycle the function between ON and OFF.3. Trial Close. Used to initiate a Trial Day Close.4. Day Close. Used to initiate a Day Close.5. Trial Cassette Close. Used to provide a receipt/record of the cassette(s) balance.6. Cassette Close Functions. Used to access a menu of cassette close and functions.

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• Slanting pileTo avoid dispensing problems caused by a “slanting” pile, put the notes in neat bundles of no more than ½ to ¾ inches in thickness. Turn every other bundle around to minimize slanting of the pile. • Cupped bundleTo avoid dispensing problems caused by cupped bundles, turn all the bundles with the cupped side towards the dispense opening. • Common notesPlace the prepared bundles in the cassette.

1. Load the cassette with currency.The shape of some notes may be affected by conditions of storage or bundling, preventing them from forming neat even piles. If not corrected, such conditions may cause notes to be rejected by the dispensing mechanism. To compensate for the most common conditions of slanting or cupped note piles, follow the directions given here. Notes with no apparent shape problems are referred to as “common” notes.

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2. Level the note pile. Compress the note pile slightly by hand. Single notes must not protrude from the bundle.

3. Move the pusher plate against the notes with just enough pressure to hold the notes in the correct position when losing the lid and inserting the cassette into the mechanism.

4. Move the white plastic levers (Pawls) on the pusher plate to their fully extended position. This will allow the pusher plate to retract and release pressure from the note stack when an unlock command is sent to the dispenser.

5. Close the cassette lid. Fold the lid down to its locked position. The release button should “pop” out, allowing the lid to mate cleanly with the body of the cassette. You may need to “tap” the lid firmly along the front edge to achieve this. Turn the key counter clockwise to lock the cassette.

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INSTALLING NOTE CASSETTESUsing the reverse of the steps used to remove the note cassette from the mechanism, slide the note cassette into its slot in the mechanism. Keep the cassette level as you load it, and make sure the cassette is fully inserted. Once all cassettes have been filled and reinserted, they are ready to be Locked into position following the Cassette Close function prompts.

REMOVING THE REJECT CASSETTE1. Unlock the cassettes, using the Cassette Close

2. Open the outer fascia panel of the security container, using the key lock on the front of the panel. Open the electronic lock on the security container door and open the door to gain access to the dispensing mechanism.

3. To remove the reject vault, (top channel) grasp the cassette handle with one hand while holding the mechanism in place with the other hand. Pull the cassette out slightly. Place one hand underneath to support the cassette as you slide it completely out of the unit. Place it on a level surface.

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LOGICAL LOADINGAFTER LOADING CASH PHYSICALLY, THE NEXT STEP IS TO LOAD IT LOGICALLY

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After the process, use the cancelled button to return to the main menu and return the machine to customer transaction.

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1. From the MAIN MENU screen, select the DIAGNOSTICS option by pressing number (2) on the keypad.

The following options will be available from the TERMINAL DIAGNOSTICS screen:

1. Terminal Status. Displays the terminal status dialog, which provides access to configuration and status reporting functions.2. Transaction Totals. Displays terminal transaction totals since the last Day Close and since terminal installation.3. System Diagnostics. Displays a Management Report showing the results of the operating system diagnostics.4. Dispenser. Displays a menu of dispenser status reporting and testing functions.5. Card Reader. Displays a menu of card reader device status and test functions.6. Printer. Displays a menu of receipt printer diagnostic and device status report functions.7. Modem / Ethernet. Displays a menu of modem device status and diagnostic tests functions. Allows configuration of Ethernet parameters.8. Keypad. Performs keypad device status and test functions.9. General I/O Diagnostics. Performs an operational test on the LED indicators, audio output, and headphone jack.

DIAGONISTICS

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TRITON XPAll Triton machines operate the same principle, select the corresponding number of any function to execute it . The cancel button will take you back to the previous screen.

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06:16:15 -> TRANSACTION START06:16:15 TRACK 2 DATA: 636088010520703506:16:19 PIN ENTERED06:16:22 TRANSACTION REQUEST ACABAA 06:16:22 TRANSACTION REPLY NEXT 101 FUNCTION 5000 01\06\07 06:16 106900816360880105207035 5182INQUIRYFROM 0001005000016897 LEDGER NGN759.85AVAIL NGN759.85----------------------------------------06:16:28 CARD(0000088010520703) TAKEN06:16:31 <- TRANSACTION END06:51:51 -> TRANSACTION START06:51:51 TRACK 2 DATA: 636088010396941206:51:58 PIN ENTERED06:52:07 TRANSACTION REQUEST ACDCAB 06:52:07 INTERACTIVE TRANSACTION REPLY06:52:11 TRANSACTION REPLY NEXT 106 FUNCTION A06706:52:18 CASH REQUEST: 0002040006:52:18 CASH 2:2,2;3:3,4;06:52:20 CARD(0000088010396941) TAKEN06:52:24 CASH PRESENTED 01\06\07 06:51 106900816360880103969412 5183WITHDRAW NGN5000.00FROM 0008110000014483 LEDGER NGN15766.53AVAIL NGN10766.53----------------------------------------

_[000p_[040q_(1 *0627*1*E*001010000,M-00,R-11200_[0r_(1_)2_[000p_[040q__e1_w3_h162 27\07\07 11:44 106905826360880112728064 0628WITHDRAW NGN5000.00FROM 0058110000001420 LEDGER NGN6790.20AVAIL NGN1790.20----------------------------------------_[000p_[040q_(1 *0628*1*E*004020000,M-00,R-11200_[0r_(1_)2_[000p_[040q__e1_w3_h162 27\07\07 11:45 106905826360880103484412 0629WITHDRAW NGN2000.00FROM 0058110000021123 LEDGER NGN51267.28AVAIL NGN49267.28----------------------------------------_[000p_[040q_(1 *0629*1*E*001020000,M-00,R-11200_[0r_(1_)2_[000p_[040q__e1_w3_h162 27\07\07 11:47

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----------------------------------------_[000p_[040q_(1 *0630*1*E*001020000,M-00,R-11200_[0r_(1_)2_[000p_[040q__e1_w3_h162 27\07\07 11:48 106905826360880113409284 0631WITHDRAW NGN5000.00FROM 0058110000007140 LEDGER NGN26504.14AVAIL NGN21504.14----------------------------------------_[000p_[040q_(1 *0631*1*E*004020000,M-00,R-11200_[0r_(1_)2_[000p_[040q__e1_w3_h162 27\07\07 11:49 10690582636088010011524613 0632INQUIRYFROM 0058110000380712 LEDGER NGN247616.83AVAIL NGN247616.83---------------------------------------- 27\07\07 11:50 10690582636088010011524613 0634WITHDRAW NGN500.00FROM 0058110000380712 LEDGER NGN247616.83AVAIL NGN247116.83----------------------------------------_[000p_[040q_(1 *0634*1*E*000010000,M-00,R-11200_[0r_(1_)2_[000p_[040q__e1_w3_h162_[0r_(1_)2_[000p_[040q__e1_w3_h162

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RECEIPT AND JOURNAL PRINTERS

80

CARD READER

82

CASH HANDLER

83

RECONCILIATION• JOURNALS• ATM GL• ON US• NOT ON US ( 172.16.11.177\notonus)• REVERSALSTOTAL AMOUNT OF MONEY LOADED (CASH REGISTER)

= ON US TRANSACTION + NOT ON US + PHYSICAL CASH

(ATM GL) (EXTRA SWITCH REPORT) (ATM)

ATM CONSUMABLES

90

91

THANK YOU

Automated Teller Machine Training

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