AUTOMATED CUSTOMER REFUND PROCESS

REQUIRED SETUPS

Automated Refunds Setup and Process

The key setup steps are:1. Create a receivables activity for Refund2. Set “Receipt Handling for Credits” to “Refund” in your transaction source

The process is then executed as follows:3. For credit memos created via Auto Invoice, the refund process is automated. No

user interaction is needed.4. For credit card transactions, Receivables submits the request to Oracle Payments

directly.5. For non-credit card transactions, Receivables submits the request to AP for

automated refund, which in turn will submit request to Oracle Payments for the fund disbursement.

6. For manual refund, users need to apply the receipt to Refund.

Automated Refunds Setup and Process

Request Refund Process

Refunds or On Account?

Fund Disbursement(Oracle Payments)

On account

Refund

Automated process

SETUP PROCESS

Setup Receivables Activity for ‘Refund’

Create on account credit

Workflow approval process

Workflow remittance process

Oracle Payables

Setup Transaction Source: Receipt Handling for Credits

Create credit memo(Auto Invoice)

Automated Refunds Setup Receivables Activity

– Refund activity type is applicable for automated non-credit card refunds

– You must create a Receivables Activity with this Refund type to process your automated AP refund.

– Credit Card Refund activity type is still available for credit card refund only.

Automated Refunds Setup Transaction Sources

– Set Receipt Handling for Credits to Refund in your transaction source

• Applicable for both automated credit card refunds and automated AP (non-credit card) refunds

– For credit card transactions, Receivables submit the refund request to Oracle Payments directly

– For non-credit card transactions, Receivables submits the refund request to AP, which in turn submits the request to Oracle Payments

– Credit Card Refund has been replaced with Refund for Receipt Handling for Credits

Automated Refunds Setup Transaction Sources

– No user interaction is needed.• Create credit memos via Auto Invoice• Refunds are automated• View refund status in AP workbench

Automated Refunds Process Applications Form

– To create manual refund, apply the receipt to Refund– For Refund application, the button Refund Attributes is

enabled• Click on this button to view and update your refund attributes

Automated Refunds ProcessNew Refund Attributes Form

• Refund Attributes:• Attribute values are defaulted from payee setup. You are allowed to

overwrite the values.• Attribute name and meaning:

– Customer Name: The customer receiving the refund. Default: customer name on the receipt.

– Customer Number: The customer receiving the refund. – Refund Payment Method: Refund method defined in Oracle Payments.– Customer Address: Address to send the refund to.– Party Bank Account: Bank account to deposit the refund to. – Delivery Channel: Determine how banks actually process a payment. – Pay Alone: When checkbox is selected, the refund is not grouped with other

refunds. – Remittance Message 1,2,3: Text fields that a user can enter in information.

Automated Refunds Process View Refund Status

– Use Refund Status to view the refund status in AP– Refund status is not applicable for credit card refund