IBM Social Business: A Case Study from the Aussie Outback

Peter MayDNA Multimedia Pty Ltd

P.O.H.M.

Services Provided

Aged Care

Chaplaincies

Community Care Ministries

Community Services

Court & Prison Services

Crisis & Supported Accommodation

Childrens Services

Services Provided

Disabled Persons

Emergency Services

Employment Services

English Speaking Classes

Family Tracing

Financial Counselling

Outback Flying Service

Services Provided

Professional Counselling

Recovery Services

Red Shield Defence Services

Suicide Support

Telephone Counselling

Youth Support

Youth Bus Volunteers

Current Statistics (2010)

More than 550,000 contacts with people in need

Assisted over 75,000 with emergency relief

Serve over 80,000 meals per week

Assisted 1,100 migrants & refugees

Support to over 2,000 women in crisis centres

$15.29 million on bushfire relief

Helped 7,000 people addicted to drugs, gambling

Support to 17,000 young people - street outreach

4000/600 beds provided every night of the year

People

~54,000 Notes licences worldwide

~5,700 seats in Australia

Strategic Direction

There is a need to shift the culture of the organisation from that of an authoritarian bureaucratic command and control approach to one that will value participation, creative taking of responsibility and encouragement of people.

Needs Connections '07

To empower those delivering the services;

To connect people across organisational boundaries;

To retain organisational knowledge at each centre, in a way that people can easily discover;

Use leading technology to enable people to work anywhere, anytime;

Improve the integration of the organisation's information systems to reduce duplication

The Project (before & after)

Notes 6.5

DWA for remote sites

Mail files & C:\

Blackberry for Execs

Paper HR records

Sametime at HQ

45 mail servers

256K bandwidth

Little UI integration

Disconnected systems

Notes 8.5

iNotes 8.5 for all

Lotus Quickr

Traveller for all

Lotus Connections

Sametime for all

Cluster of four

8 24 M broadband

A common user interface

Tivoli Directory Integrator

Three Phases

Planning, Design and Build 9 monthsServer rationalisation & installation

Training materials

Implementation of 'Work Anywhere' 18 monthsClient upgrades, with iNotes for all

Quickr for documents

Design, Build and Implement integrated Social Networking 12 monthsCustomised Connections Profiles

Communities, Files & Activities

Work Anywhere

Mobile devices

Common interface

Access to mail

Access to apps

Access to files

Common folders

Security concerns

Archive & Retention

Common Interface

Enabling people to work from where they choose

Connections
Profiles

Connections Profile

Connections Communities

Imagine an empty Facebook

I.T. Forums can be a turn-off

Seeded Communities

Find Business Champions

Brief your I.T. Front line

Some Key Benefits

Document Currency

Hospital Chaplains

Flagstaff Intranet

Study groups

Philippines orphanage

Taken for granted when it works

The power and value of the IBM/Lotus products

If we had our time over

Buy in the expertise

Don't deploy until everything works

People's needs differ

It takes longer than you think

Question security needs

Appreciate success

General William Booth