August 21, 2009August 21, 2009GUEST PRESENTERGUEST PRESENTER: :

KEVIN P. MORIARTY, DCJKEVIN P. MORIARTY, DCJ

District Court # 14 District Court # 14 Johnson County District CourtsJohnson County District CourtsOlathe, KansasOlathe, Kansas

KU SCHOOL OF MEDICINEFACULTY

MENTOR & MENTEE NETWORKING LUNCH

Resolving ConflictResolving Conflict

What do we know.What do we know. Conflict will always exist as long as Conflict will always exist as long as

there are other people in our lives.there are other people in our lives. Manage conflict and you can Manage conflict and you can

manage people.manage people.

How do we manage How do we manage conflict?conflict?

1. Ignore or avoid 1. Ignore or avoid 2. Accommodate 2. Accommodate 3. Compromise3. Compromise 4. Dictate4. Dictate 5. Collaborate5. Collaborate

5 simple steps5 simple steps

1. Listen and observe1. Listen and observe 2. Identify the issue2. Identify the issue 3. Respond3. Respond 4. Resolve4. Resolve 5. Restate5. Restate

RemindersReminders 1. Be courteous and constructive in your comments.1. Be courteous and constructive in your comments. 2. Be an active listener.2. Be an active listener. 3. Listen to what is said and not the words spoken.3. Listen to what is said and not the words spoken. 4. Focus on the issue not the person.4. Focus on the issue not the person. 5. Be clear and direct in your response.5. Be clear and direct in your response. 6. Accept differences and find mutual interests.6. Accept differences and find mutual interests. 7. One size does not fit all.7. One size does not fit all. 8. Use “I” not “you.”8. Use “I” not “you.” 9. Don’t modify the message because of the 9. Don’t modify the message because of the

reaction of the other person.reaction of the other person. 10. Resolve the issue.10. Resolve the issue.

THE ENDTHE END