Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#W$%C&M$'W$%C&M$'Ameri(as Aerospa(e )uality *roupAmeri(as Aerospa(e )uality *roupAA)* AA)* Registration Management CommitteeRegistration Management CommitteeRMCRMCAuditor Training and Workshop +essionAuditor Training and Workshop +essionMinneapolis, MNMinneapolis, MNJuly 303!, "00# July 303!, "00# ,alue Added Aerospa(e Auditing,alue Added Aerospa(e AuditingRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#-aul .ardiman/ +MMT 0ndustry 1orum-aul .ardiman/ +MMT 0ndustry 1orum)uali2ied Me(hani(al $ngineer )uali2ied Me(hani(al $ngineerWork $3perien(e in the automoti4e andWork $3perien(e in the automoti4e and aerospa(e supply (hain aerospa(e supply (hain$3perien(ed auditor/ 0+& #00!, )+#000, and$3perien(ed auditor/ 0+& #00!, )+#000, and 0+&5T+ !6#7# 0+&5T+ !6#7#Assisted organi8ations 9ith implementingAssisted organi8ations 9ith implementing A+#!00, 0+&5T+!6#7# (or :oth) A+#!00, 0+&5T+!6#7# (or :oth)Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#0AT1 0+&5T+!6#7# +(heme +tru(tureRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#Role o2 &4ersight Role o2 &4ersightCertification Body applications Certification Body applicationsOffice Assessment Office Assessment Witness Audits Witness AuditsIATF database managementIATF database management Provide Interpretations and Guidance on te application trougProvide Interpretations and Guidance on te application troug te issuing of !anctioned Interpretations "!I# and Fre$uentlyte issuing of !anctioned Interpretations "!I# and Fre$uently As%ed &uestions "FA'As%ed &uestions "FA' (onitor Certification Body Activities(onitor Certification Body Activities "including IATF O)( input#"including IATF O)( input# &ualify certification body auditors &ualify certification body auditorsRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#Auditor *uide to 0+&5T+!6#7#1irst $ditionApril "00#Available for purchase www.smmt.co.uk (15, $23)Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#$ssential auditing (riteria$ssential auditing (riteria-ro(ess Approa(h -ro(ess Approa(h *emonstrates priority is given to $uestioning te organisation+s*emonstrates priority is given to $uestioning te organisation+s identification of processes, teir se$uence and interactions,identification of processes, teir se$uence and interactions, and performance against te ob-ectives . measures defined,and performance against te ob-ectives . measures defined, /it focus on te processes /ic directly impact te customer/it focus on te processes /ic directly impact te customer Customer, regulatory, industry re;uirements Customer, regulatory, industry re;uirements *emonstrates tat tese re$uirements are integrated into a*emonstrates tat tese re$uirements are integrated into a process based audit' )ffectively audit te organisation+sprocess based audit' )ffectively audit te organisation+s process for gatering, communicating and implementing teseprocess for gatering, communicating and implementing tese re$uirements' re$uirements'Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#$ssential auditing (riteria$ssential auditing (riteria-rioritisation-rioritisation *emonstrates priority is given to $uestioning te*emonstrates priority is given to $uestioning te process ob-ectives and performance, and focus onprocess ob-ectives and performance, and focus on issues tat ave te greatest impact on te customer issues tat ave te greatest impact on te customer1o(us on per2orman(e 1o(us on per2orman(eIdentifies issues.trails around te organisation+sIdentifies issues.trails around te organisation+s process for setting ob-ectives. targets, /at plans areprocess for setting ob-ectives. targets, /at plans are in place to ensure targets are met, and correctivein place to ensure targets are met, and corrective action plans /ere ob-ectives.targets are not beingaction plans /ere ob-ectives.targets are not being met metRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#$ssential auditing (riteria$ssential auditing (riteria (ustomer re;uirements>Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#Continual 0mpro4ement o2 the )uality Management +ystemCustomersRe;uirements(anagementresponsibility(easurement, analysis and improvementProductreali0ation3esource(anagementCustomers+atis2a(tionProductOutputInput,alueadding a(ti4ities0n2ormation 2lo9Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#A+#!007>! *eneral Re;uirementsA+#!007>! *eneral Re;uirementsTe organi0ation sall Te organi0ation salla' a' determine te processes needed for te $ualitydetermine te processes needed for te $uality management system and teir application trougoutmanagement system and teir application trougout te organi0ation "see 5'8#, te organi0ation "see 5'8#,b' b' determine te se$uence and interaction of tesedetermine te se$uence and interaction of tese processes, processes,c' c' determine criteria and metods needed to ensure tatdetermine criteria and metods needed to ensure tat bot te operation and control of tese processes arebot te operation and control of tese processes are effective, effective,Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#A+#!00 7>! *eneral Re;uirementsA+#!00 7>! *eneral Re;uirementsTe organi0ation sall Te organi0ation salld' d' ensure te availability of resources and informationensure te availability of resources and information necessary to support te operation and monitoring ofnecessary to support te operation and monitoring of tese processes, tese processes,e' e' monitor, measure /ere applicable, and analyse tesemonitor, measure /ere applicable, and analyse tese processes, and processes, andf' f' implement actions necessary to acieve plannedimplement actions necessary to acieve planned results and continual improvement of tese processes' results and continual improvement of tese processes'Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#?e2ining -ro(esses?e2ining -ro(essesA process e1ists as interrelated actions to meet a need A process e1ists as interrelated actions to meet a need2It is a 9set of interrelated or interacting activitiesIt is a 9set of interrelated or interacting activities /ic transforms inputs into outputs: /ic transforms inputs into outputs:2Inputs to a process are generally outputs of oterInputs to a process are generally outputs of oter processes processesTe individual or group of individuals tat ave a needTe individual or group of individuals tat ave a need are commonly referred to as te 9customer: of tatare commonly referred to as te 9customer: of tat process process2A customer is an 9organi0ation or person tatA customer is an 9organi0ation or person tat receives te ; result of a process;: receives te ; result of a process;:Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#0N-@TCustomer /o as a need&@T-@TCustomer /o as a need met0nput+tep!+tep"+tep3+tepANB&utputRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#PLANNINGDepartmentpreparemedium termplanSet up theproductionprogramplancapacitiesorganizeplanningoperationSet upbudget SALESDepartmentVisitprospective customersmanageordersnegotiatecontractforecast salesUnderstandrequirementsPRODUCTIONDepartmentSupplyOperator maintenanceManufactureInspectionSHIPPINGDepartmentApprove transportersControldeliveryqualityOrganizedeliveryManage stockinputNegotiatesuppliercontract GENERAL MANAGEMENTMethods3emote !upportingFunctionCustomer receives productCustomer needs product-lan to audit intera(tion 9ith support pro(essesDesign & DevelopmentRequirement Defnition & CommunicateRisk -Determine & CommunicateConfguration ControlV & V ApproachProducibilityRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#Customer &rientated -ro(essesCustomer &rientated -ro(essescustomer oriented process n 2customer oriented process n 3customer oriented process n ncustomer oriented process n 1CUSTOMERSCUSTOMERSCustomer &rientated -ro(ess/ Focus on meeting e1ternal customer needs&rgani8ationRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#0denti2i(ation o2 pro(esses0denti2i(ation o2 pro(essesBrainstorm in your groups to identify < processes in aBrainstorm in your groups to identify < processes in a typical aerospace tier one supplier /ere tere istypical aerospace tier one supplier /ere tere is interaction /it an e1ternal customer interaction /it an e1ternal customer*efine inputs.outputs *efine inputs.outputs Is tere a se$uence in /ic te processes can beIs tere a se$uence in /ic te processes can be ordered7 ordered7*iscuss in your groups *iscuss in your groupsFeedbac% Feedbac%Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#Customer (ar%et Analysis .&rgani8ation Customer Customer Customer Customer Customer CustomerBid . TenderContract revie/Product and Process *esignProduct and Process =erification > =alidationProduction planning *eliveryPaymentWarranty . !ervicePost !ales . Customer Feedbac%CustomerCustomer CustomerIOIIIIIIIIIOOOOOOOOOR0+ ?oes the pro(ess address the A+#!00 and rele4ant (ustomer re;uirementsH .o9 9as the pro(ess planned, 9hat systems are in pla(e to ensure the pro(ess is (ontrolled> ?oes the pro(ess address the A+#!00 and rele4ant (ustomer re;uirementsH Registration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#With W.ATH")&DIP()ET.IE!TABBATIOE!#With W.&H "T3AIEIEG,FEOWB)*G),!FIBB!#R$)@0R$M$NT+ +AT0+1ACT0&N 0N-@T &@T-@T-R&C$++ .&W H"IE!T3DCTIOE!,P3OC)*D3)!()TGO*!#Customer Wo asa EeedCustomer Wo asa Eeed (etIECBD*IEG !DPPO3T P3OC)!!)! +tart With-er2orman(eRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#$3er(ise/ Audit o2 Top Management$3er(ise/ Audit o2 Top Management3evie/ te case study 3evie/ te case study*iscuss in your groups /at $uestions /ould you*iscuss in your groups /at $uestions /ould you /ant to as% top management in te surveillance/ant to as% top management in te surveillance audit auditGo/ do te $uestions lin% to A!4566 Go/ do te $uestions lin% to A!4566Go/ /ould you prioriti0e your $uestions Go/ /ould you prioriti0e your $uestionsFeedbac% to group Feedbac% to groupRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#Audit o2 top managementAudit o2 top management+eek e4iden(e o2 (ustomer 2o(us +eek e4iden(e o2 (ustomer 2o(us)uestion ho9 ;uality o:De(ti4es ha4e :een)uestion ho9 ;uality o:De(ti4es ha4e :een esta:lished esta:lished)uestion ho9 the ;uality o:De(ti4es ha4e :een)uestion ho9 the ;uality o:De(ti4es ha4e :een deployed deployed)uestion on ho9 per2orman(e against the ;uality)uestion on ho9 per2orman(e against the ;uality o:De(ti4es is re4ie9ed o:De(ti4es is re4ie9ed)uestion 9hat a(tion is taken 9hen o:De(ti4es)uestion 9hat a(tion is taken 9hen o:De(ti4es are not met are not metRegistration Management Committee (RMC)Auditor Training and WorkshopMinneapolis, MNJuly 303!, "00#Con(lusionsCon(lusions&rgani8ationIs should de2ine their pro(esses &rgani8ationIs should de2ine their pro(esses&rgani8ationIs should de2ine ho9 they measure&rgani8ationIs should de2ine ho9 they measure the e22e(ti4eness and e22i(ien(y o2 their pro(esses the e22e(ti4eness and e22i(ien(y o2 their pro(essesAudits should 4eri2y the )M+ (an (onsistentlyAudits should 4eri2y the )M+ (an (onsistently pro4ide produ(ts that meet (ustomer as 9ell aspro4ide produ(ts that meet (ustomer as 9ell as statuary and regulatory re;uirements statuary and regulatory re;uirements1o(us on per2orman(e' 1o(us on per2orman(e'Thank you Thank you