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Audit Check List (ISO 9001)
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7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 1/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
ISO 9001:2008 Checklist
ISOClause
Question Answer Notes
4.
!eneral "e#uirements A $%&'() *%%*( )(* /% (%&'/,do$umented, '*&*(, *%'(%', % 4('$%&&)'*46
D4 (/ $%&'() *%%*( )(* '&$
%. '('9'%('4 49 (/ 4 94 (/ $%&'()*%%*( )(*
. (*'%('4 49 (/ $ % '(%('4 49 (/4
. (*' '('% % *(/4 $' $' (/99('6 4%('4 % 4(4& 49 (/ 4
. (/ %6%'&%'&'() 49 '94*%('4 %) (4 $4( (/4%('4 % *4'(4' 49 (/ 4
. *(/4 (4 *%$ *4'(4 % %%&): (/4
9. '*&*( %('4 %) (4 %/'6 &%$&( % 4('$%& '*46*(
A 4 (/%( % 4$(4$ (/%( *%) %99(4$( 4 6' 494*'() '('9' % 4$*(
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4.%.
!eneral &o$umentation "e#uirementsD4 (/ $%&'() *%%*( )(* 4$*(%('4'&$ 4$*( 4$ % 4 $'$' 99('6 4%('4 % 4(4& 49 '( 4
I (/ <(( 49 (/ $%&'() *%%*( )(*
4$*(%('4 %4'%( (4%. S': % () 49 (/ 4%':%('4
. C4*&<'() % '(%('4 49 (/ 4
. C4*( 49 4&
D4 (/ $%&'() )(* 4$*(%('4 '&$
%. % 4$*( $%&'() 4&') % $%&'() 4=('6
. % $%&'() *%$%&
. 4$*( 4$ $' ) ISO >0012000
. 4$*( $' ) (/ 4%':%('4
. $%&'() 4 $' ) ISO >0012000
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4.%.%
Quality 'anualH% % $%&'() *%$%& (%&'/ ?/'/ '&$
%. S4 49 $%&'() )(*, '&$' (%'& % =$('9'%('4 94 <&$'4
. P4$ 4 9 (4 4$
. S$ % '(%('4 49 @S 4 49 (4 (/*
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; N4
; N4
Control o &o$uments A 4$*( $' 94 (/ $%&'() *%%*()(* $ontrolled ; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 2/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
4.%.
I (/ % do$umented pro$edure 94
%. (/ %46%& 49 4$*( 94 %$%) '4 (4 '$
. (/ 6'?, $%(' % %) % -%46%&49 4$*(
. (/ '('9'%('4 49 (/ $( 6''4 (%($ 494$*(
. $' (/%( &6%( 6'4 49 %&'%&4$*( % %6%'&%& %( 4'( 49 $
. 94 $' (/%( 4$*( *%' &'&, %'&)'('9'%& % ('6%&
9. 94 $' (/%( 4$*( 49 <(%& 4'' %'('9' % (/' '('$('4 ' 4(4&&
. 6(' (/ $'( $ 49 44&( 4$*(,% (4 %&) $'(%& '('9'%('4 (4 (/* '9 (/) %(%' 94 %) $4
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4.%.4
Control o Quality "e$ords A $%&'() 4 94 4$ % )(* &%'a*aila+le
D4 (/ 4 46' 6' 49 494*%(4 $'*( % 49 99('6 4%('4 49 (/ $%&'()*%%*( )(*
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'anagement CommitmentH4? /% (4 *%%*( *4(%( 4**'(*( (4(/ 6&4*( % '*46*( 49 (/ $%&'()*%%*( )(*
%. 4**$'%(' (4 (/ 4%':%('4 (/ '*4(% 49*(' $(4* % ?&& % $&%(4) &%&
$'*(. (%&'/' (/ $%&'() 4&')
. $' (/%( $%&'() 4=('6 % (%&'/
. 4$(' *%%*( 6'?
. E$' (/ %6%'&%'&'() 49 4$
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Customer -o$usD4 (4 *%%*( $ (/%( $(4*$'*( % (*' % 9$&9'&& ?'(/ (/ %'* 49%/'6' $(4* %('9%('4 ; N4
,.
Quality oli$yH% % (4 *%%*( $ (/%( (/ $%&'() 4&')
%. ' %4'%( (4 (/ $4 49 (/ 4%':%('4. '&$ % 4**'(*( (4 *(' $'*( % (44('$%& '*46*(
. 46' % 9%*?4 94 (%&'/' % 6'?'$%&'() 4=('6
. ' 4**$'%( % $(44 %( ?'(/' (/4%':%('4
. ' 6'? 94 4('$' $'(%'&'()
; N4
; N4
; N4
; N4
; N4
lanningQuality O+/e$ti*es/%( % (/ $%&'() 4=('6 (/%( /%6
7/17/2019 Audit Check List (ISO 9001)
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Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
,.4,.4.
(%&'/ %( &6%( 9$('4 % &6& ?'(/' (/4%':%('4
A (/ $%&'() 4=('6 *%$%& % 4'(( ?'(/(/ $%&'() 4&')
D4 $%&'() 4=('6 '&$ (/4 (4 *($'*( 94 4$(6'
; N4
; N4
; N4
,.4.%
Quality 'anagement System lanningH4? /% T4 %%*( $ (/%(
%. 4 49 (/ $%&'() *%%*( )(* %%' 4$( ' 4 (4 *( (/ $'*(
. ' (/ 4$($( 49 $%&'() &%' do$umented /4?
. % /% 4$( ' % $ontrolled *% % '(/ '('() 49 (/ @S *%'(%' $' /%
. /4? % ?/%( *(/4 ' $ ?/ &%' /%(/%( *%) %99( (/ $%&'() *%%*( )(*
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; N4
; N4
; N4
,.,,.,.
"esponsi+ility0 authority and Communi$ation"esponsi+ility and authorityH4? % (/ 9$('4 % (/' '(&%('4 ?'(/' (/4%':%('4, '&$' 4''&'(' % %$(/4'(',9' % 4**$'%(
H4? ' 4''&'() % %$(/4'() 9'
; N4
; N4
,.,.
Internal Communi$ations/%( 4**$'%('4 /%& /%6 (%&'/?'(/' (/ 4%':%('4 &%(' (4 $%&'() *%%*()(* 99('6 ; N4
,.1
!eneral 2 'anagement "e*iewD4 (4 *%%*( 6'? (/ $%&'() *%%*()(*, %( &% '(6%&, (4 $ '( 4('$'$'(%'&'(), %$%), % 99('6
/%( ' (/ '(6%&
D4 (/ 6'? 6%&$%( (/ 94 /% (4 (/$%&'() *%%*( )(*, '&$' $%&'() 4&') %$%&'() 4=('6
H4? % 44($'(' 94 '*46*( % /% ?'(/' (/ $%&'() )(* 6%&$%( %4$*(
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; N4
; N4
; N4
,.1.%
"e*iew InputD4 '$( (4 *%%*( 6'? '&$ $(94*% % '*46*( 44($'(' &%( (4
(/ 94&&4?'%. $&( 49 %$'(
. $(4* 9%
. 4 94*% % 4$( 494*%
. (%($ 49 6('6 % 4('6 %('4
. 94&&4?-$ %('4 94* %&' *%%*( 6'?
9. &% /% (/%( 4$& %99( (/ $%&'()*%%*( )(*
. 4**%('4 94 '*46*(
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; N4
; N4
; N4
; N4
; N4
; N4
"e*iew OutputD4 4$($( (4 *%%*( 6'? '&$ $(
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 4/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
,.1.
94*% % '*46*( 44($'(' &%( (4(/ 94&&4?'
%. '*46*( 49 (/ 99('6 49 (/ @S % '(4
. '*46*( 49 4$( 4 6' &%( (4 $(4*$'*(
. 4$
; N4
; N4 ; N4
11.
"esour$e 'anagementro*ision o resour$esH4? /%6 4$ (4 '*&*( % '*46$%&'() *%%*( )(* 4 46'
A (/ %$%( 4$ %6%'&%& (4 '*&*( %*%'(%' (/ @S % (4 4('$%&&) '*46 '(99('6
A 4$ %6%'&%& (4 $ (/%( $(4*%('9%('4 ' /%
A (/ 9' 4''&'(' % %$(/4'(' 49 %&&
4& ?/4 % %99( $%&'()
; N4
; N4
; N4
; N4
1.%.%
Competen$e0 Awareness and 3raining A 4& %' 4''&'(' ' (/ $%&'()*%%*( )(* $%&'9' % * 4*((% 4 '&&, <', % $%('4 (%''$'*(
H4? /% (/ 4%':%('4
%. (*' (/ %)
. 4*() 94 4&
. 46' (%'' (4 %('9) 4*()
. 6%&$%( (/ 99('6 49 %('4 (%
. $ (/%( '( 4& % %?% 49 (/ %( '(/ @S
9. *%'(%' %4'%( 4 49 $%('4, (%'','&&, % <'
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1.
Inrastru$tureI (/ '9%($($ 49 (/ 4%':%('4 $/ (/%(
%. $'&', ?4%, % %4'%( $('&'(' %(*', 46', % *%'(%'
. 4 $'*(, /%?%, % 49(?% %(*', 46', % *%'(%'
. $4(' 6' $/ % (%4(%('4 4
4**$'%('4 % (*', 46', %*%'(%'
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; N4
; N4
1.4
or5 6n*ironmentD4 (/ 4%':%('4 '('9) % *%% (/ /$*%% /)'%& 9%(4 49 (/ ?4 6'4*( (4%/'6 494*'() 49 4$(6'
; N4
lanning o rodu$t (Ser*i$e) "eali7ationI &%' 49 (/ %&':%('4 4 4'(( ?'(/(/ 4(/ $'*( 49 (/ 4%':%('4F $%&'()*%%*( )(*
A %&':%('4 4 do$umented ' % 94* $'(%&94 (/ 4%':%('4F *(/4 49 6' &'6 %4
; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 5/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
8.
4%('4
I &%' 4$( %&':%('4, /% (/ 4%':%('4(*'
%. (/%( $%&'() 4=('6 % $'*( 94 (/
4$(, 6'. (/ (4 (%&'/ 4 % 4$*(, %46' 4$ '9' (4 (/ 4$(6'
. (/%( 6'9'%('4, 6%&'%('4, *4'(4', '('4 %(( %('6'(', % (/ '('% 94 4$(6'%(%'&'()
d. (/ re$ords (/%( % %) (4 46' 6' 49494*'() 49 (/ 4 % $&(' 4$(6'9$&9'&& $(4* $'*(
; N4
; N4
; N4
; N4
; N4
8.%8.%.
Customer "elated ro$ess&etermination o "e#uirements "elated to therodu$t9Ser*i$e
H% (/ 4%':%('4 (*' $(4* $'*('&$'
%. P4$(6' &'6) $'*( '9' ) (/$(4*
. P4$(6' &'6) $'*( 4( '9' )(/ $(4* $( %) 94 '( 4 '9'$
. 4&'%('4 &%( (4 4$(, '&$' $&%(4) %&%& $'*(
d. A'('4%& $'*( (*' ) (/4%':%('4
; N4
; N4
; N4
; N4
8.%.%
"e*iew o "e#uirements "elated to the rodu$t(Ser*i$e)D4 (/ 4%':%('4 6'? (/ '('9' $'*((4(/ ?'(/ %'('4%& $'*( (*' ) (/4%':%('4 '4 (4 %(%
I (/' 6'? 4$( '4 (4 (/ 4**'(*( (4$&) % 4$( (4 (/ $(4*
D4 (/ 6'? $ (/%(
%. 4$(6' &'6) $'*( % 9'
. ?/ (/ $(4* 46' 4 4$*((%(*( 49 $'*(, (/ $(4* $'*( %49'* 94 %(%
. 4(%( 4 4 $'*( '99' 94* (/46'4$&) < % 4&6
. (/ 4%':%('4 /% (/ %'&'() (4 *( 9'$'*(
A (/ $&( 49 (/ 6'?, %('4, % $$(94&&4? $ %('4 re$orded (see ISO 6lement 4.%.4)
/ 4$(6' $'*( % /%, 4(/ 4%':%('4 $ (/%( &6%( 4$*(%('4 '%*
H4? % 6%& 4 /%&, %, %4$*(
; N4
; N4
; N4
; N4
; N4
; N4
; N4
; N4
; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 6/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
D4 (/ 4%':%('4 $ (/%( &6%( 4& %*% %?% 49 (/ /% $'*(
H4? % $(4* $'*( 6'? +eore6' % 46'
H4? % (/ $&( 49 (/ 6'? 49 %*( % %)94&&4?-$ %('4 4
; N4
; N4
; N4
8.%.
8.%. Customer Communi$ationH4? 4 (/ 4%':%('4 '('9) % '*&*(%%*( 94 4**$'%('4 ?'(/ C$(4* &%('(4
%. 4$( '94*%('4
. $'', 4(%(, 4 4 /%&', '&$'%**(
. $(4* 9%, '&$' $(4* 4*&%'(
; N4
; N4
; N4
8..98..%
&esign and &e*elopment lanning and &esignand &e*elopment Inputs
/%( ' (/ ' % 6&4*( &%'*(/44&4) ' ' (/ ' 4$
H4? % (/ ' % 6&4*( (% &%% 4%':
/4 ' 4'& (4 6'?, 6'9) % 6%&'%( %/' % 6&4*( (%
H4? % (/ '(9% (? '99( 4$ '64&6' ' '('9' % *%%
A ' % 6&4*( '$( &%(' (4 4$($'*( 9' % do$umented
D4 (/ '$( '&$
%. 9$('4%& % 94*% $'*(
. A&'%& (%($(4) % $&%(4) $'*(
. / %&'%&, '94*%('4 '6 94* 6'4$'*'&% '
. O(/ $'*( ('%& 94 ' %6&4*(
; N4
; N4
; N4
; N4
; N4
; N4 ; N4
; N4
; N4
8..
&esign and &e*elopment Outputs A (/ 4$($( 49 (/ ' %4 6&4*(4 do$umented ' % *% (/%( %&6'9'%('4 %%'( (/ ' %4 6&4*('$(
D4 ' %4 6&4*( 4$($(
%. *( (/ ' %4 6&4*( '$($'*(
. 46' %4'%( '94*%('4 94 4$('4 %6' 4%('4
. 4(%' 4 9 4$( %(% '('%
. 9' (/ /%%('(' 49 (/ 4$( (/%( %('%& (4 '( %9 % 4 $
A ' %4 6&4*( 4$($( do$uments%46 '4 (4 &%
D4$*(%('4 49 ' 4$($( ' *%'(%' %
; N4
; N4
; N4
; N4
; N4
; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 7/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
%'&) %'&
A 6'? 49 ' 4$($(, /% 4(', $(4*4*&%'(, % '(%& %$'( 4( ''%( 4'((%/ (4 4%':%('4%& (%% 94 ' 4$($(&%, (.
; N4
; N4
8..4
&esign and &e*elopment "e*iew A )(*%(' 6'? 49 ' %4 6&4*(4$( %( $'(%& (%
D4 (/ 6'?
%. 6%&$%( (/ %'&'() (4 9$&9'&& $'*(
. '('9) 4&* % 44 94&&4?-$ %('4
D4 %(''%( ' $/ 6'? '&$ (%('6 49 9$('4 4 ?'(/ (/ ' %4 6&4*((% ' 6'?
A (/ $&( 49 (/ 6'? % $$( 94&&4?-$%('4 re$orded
A( ?/%( (% 49 (/ ' % &% 4 4(/ '4$*(
/ % 4 49 ' 6'? *%'(%'
; N4
; N4
; N4
; N4
; N4
; N4
; N4
8..,
&esign and9or &e*elopment :erii$ationI ' %4 6&4*( 6'9'%('4 94* (4$ (/ 4$($( *( (/ ' %4 6&4*('$(
A (/ $&( 49 (/ 6'9'%('4 % $$( 94&&4?-$ %('4 re$orded
; N4
; N4
8..1
&esign and9or &e*elopment :alidationI ' %4 6&4*( 6%&'%('4 94* (449'* (/%( $&(' 4$( ' %%& 49 *(' (/
$'*( 94 (/ '( $
/6 %&'%&, ' 6%&'%('4 4*&( '4 (4 (/&'6) 4 '*&*(%('4 49 (/ 4$(
I9 9$&& 6%&'%('4 ' '*%('%& '4 (4 &'6) 4'*&*(%('4, ' %('%& 6%&'%('4 94* (4 (/<(( %&'%&
A (/ $&( 49 (/ 6%&'%('4 % $$( 94&&4?-$%('4 re$orded
; N4
; N4
; N4
; N4
8..8
Control o &esign and &e*elopment Changes A ' %4 6&4*( /% '('9',do$umented0 % 4(4&&
D4 (/' 4 '&$ 6%&$%('4 49 (/ 99( 49 (//% 4 4('($( %( % &'6 4$(
A /% 6'9' % 6%&'%(, % %4'%(, %%46 94 '*&*(%('4
A (/ $&( 49 (/ 6'? 49 /% % $$(94&&4? $ %('4 4$*(
; N4
; N4
; N4
; N4
ur$hasing ro$essD4 (/ 4%':%('4 4(4& '( $/%' 4 (4$ $/% 4$( 494* (4 $'*(
I (/ () % <(( 49 4(4& ( $4 (/99( 49 $$( %&':%('4 4 % (/'4$($(
; N4
; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 8/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
8.4. D4 (/ 4%':%('4 6%&$%( % &( $&'% 4 (/' %'&'() (4 $&) 4$( ' %4%?'(/ (/ 4%':%('4F $'*(
A '('% 94 &('4 % '4' 6%&$%('4 9'
A (/ $&( 49 6%&$%('4 % $$( 94&&4? $%('4 re$orded
; N4
; N4
; N4
8.4.%
ur$hasing InormationD4 $/%' 4$*( 4(%' '94*%('4 ''(/ 4$( (4 $/%
D4 (/ 4$*( '&$ ?/ %4'%(
%. $'*( 94 %46%& 4 $%&'9'%('4 49 4$(,4$, 4, $'*(, % 4&
. $%&'() *%%*( )(* $'*(
I (/ %$%) 49 '9' $'*( 4(%' '(/ $/%' 4$*( % 6'? '4 (4 (/'
&%/ $/%' 446', 4 (/ $/%46' $4(%(4$&' ?'(/ ' (%'& 49(/ 4 (4 $ '(*6' % $/% 4(&)' (/ 9'( &%
NOTE S%*& $/% $''('4 (4 (*' (/%46.
; N4
; N4
; N4
; N4
; N4
8.4.:erii$ation o ur$hased rodu$tH%6 %('6'(' %) 94 (/ 6'9'%('4 49 $/%4$( '('9' % '*&*( ; N4
8.,.
Control o rodu$tion and Ser*i$e ro*isionD4 (/ 4%':%('4 4(4& 6' 4%('4 (/4$/
%. (/ %6%'&%'&'() 49 '94*%('4 (/%( '9' (//%%('(' 49 (/ 4$(
. ?/ %), (/ %6%'&%'&'() 49 ?4 '($('4
. (/ $ % *%'(% 49 $'(%& $'*( 944$('4 % 6' 4%('4
. (/ %6%'&%'&'() % $ 49 *%$' % *4'(4'6'
. (/ '*&*(%('4 49 *4'(4' %('6'('
9. (/ '*&*(%('4 49 9' 4 94 &%,&'6), % %&'%& 4(-&'6) %('6'('
; N4
; N4
; N4
; N4
; N4
; N4
8.,.%
:alidation o ro$esses or rodu$tion and Ser*i$ero*isionD4 (/ 4%':%('4 6%&'%( %) 4$('4 %6' 4 ?/ (/ $&(' 4$($( %4( 6'9' ) $$( *%$*( 4 *4'(4'
A %) 4 '&$ ?/ 9''' *%)4* %%( 4&) %9( (/ 4$( ' ' $ 4 (/6' /% &'6
D4 6%&'%('4 *4(%( (/ %'&'() 49 (/ 4(4 %/'6 &% $&(
D4 9' %%*( 94 6%&'%('4 '&$ %%&'%&
; N4
; N4
; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 9/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
%. $%&'9'%('4 49 4
. $%&'9'%('4 49 $'*( % 4&
. $ 49 9' *(/44&4' % 4$
. $'*( 94 re$ords
e. -6%&'%('4
; N4
; N4
; N4
; N4
; N4
8.,.
Identii$ation and tra$ea+ilityI 4$( '('9' ) $'(%& *% (/4$/4$(4$('4 % 6' 4%('4 ?/ %4'%(
I (/ (%($ 49 (/ 4$( ?'(/ ( (4 *%$*(% *4'(4' $'*( &%&) '('9'
/ (%%'&'() ' % $'*(, ' (/ $'$'('9'%('4 49 4$( 4(4&& % re$orded;
; N4
; N4
; N4
8.,.4
Customer ropertyH4? 4 (/ 4%':%('4 <' % ?'(/ $(4*4() ?/'& '( ' $ (/ 4%':%('4F 4(4& 4' $ ) (/ 4%':%('4
H4? ' $(4* 4() 46' 94 $ 4 '44%('4' 4$(
%. I('9'
. '9'
. P4((
. %'(%'
I9 %) $(4* 4() ' &4(, %*%, 4 4(/?'94$ (4 $$'(%& 94 $ ' '( 4 % 4((4 (/ $(4*
; N4
; N4
; N4
; N4
; N4
; N4
8.,.,
reser*ation o rodu$tI 4$( 6 (4 $ (/%( 494*'() ?'(/$(4* $'*( ' *%'(%' $' '(%&4' % &'6) (4 (/ '( ('%('4
D4 (/' '&$ '('9'%('4, /%&', %%',(4%, % 4(('4
D4 (/ 4(4& %&4 %&) (4 (/ 4('($( %( 49 %4$(
; N4
; N4
; N4
8.1
Control o 'easuring and 'onitoring &e*i$esH4? 4 (/ 4%':%('4 '('9) (/ *%$*( (4 *% % (/ *%$' % *4'(4' 6'$' (4 %$ 494*'() 49 4$( (4 '9'
$'*( A *%$' % *4'(4' 6' $ %4(4&& (4 $ (/%( *%$*( %%'&'() '4'(( ?'(/ (/ *%$*( $'*(
/ %&'%&, % *%$' % *4'(4' 6'
%. %&'%( % %=$( '4'%&&) 4 '4 (4 $,%%'( 6' (%%& (4 I(%('4%& 4 %('4%&(%%
. / 4 $/ (%% <'(, ' (/ %' $ 94%&'%('4 re$orded
. %9$% 94* %=$(*( (/%( ?4$& '6%&'%(
; N4
; N4
; N4
; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 10/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
(/ %&'%('4
. 4(( 94* %*% % ('4%('4 $'/%&', *%'(%, % (4%
. /%6 (/ $&( 49 (/' %&'%('4 re$orded
9. /%6 (/ 6%&''() 49 6'4$ $&( % '9 (/)% $$(&) 94$ 4$( 49 %&'%('4 % 4('6%('4 (%
NOTE I6('%( *(/4 ' ?/'/ *%$*( %*4'(4' 6' % 4(4&& (4 $ 9'( 94$ '.. '('9'%('4 49 %&'%('4 (%($, (%%'&'() 496' (4 %&'%('4 4, *(/4 ' ?/'/ 9$) 49 %&'%('4 ' (*'.I 49(?% $ 94 *%$' % *4'(4' 49'9' $'*( 6%&'%( '4 (4 $
; N4
; N4
; N4
; N4
; N4
<.%.
Customer Satisa$tion A *%$*( % *4'(4' %('6'(' (4%$ 494*'() % %/'6 '*46*( '('9' % '&$ ' (/ 4$( $%&'() &%
D4 (/' 4 '&$ (/ (*'%('4 49 (/ 94, % $ 49, %&'%& *(/44&4' '&$'(%('('%& (/'$
; N4
; N4
<.%.%
Internal Audit A '4' '(%& $%&'() %$'( 4$( (4(*' ?/(/ (/ $%&'() *%%*( )(* /% 99('6&) '*&*( % *%'(%'
A '(%& $%&'() %$'( &%, '&$'4'%('4 49 (/ (%($ % '*4(% 49 (/
%('6'(' % %% (4 %$'( % ?&& % (/ $&( 49 6'4$ %$'(
I (/ %$'( 4, 9$), % *(/44&4'9'
A %$'( 4$( ) 4& 4(/ (/% (/4 ?/494* (/ %('6'() ' %$'(
A (/ do$umented pro$edures (/%( '&$ (/4''&'(' % $'*( 94 4$(' %$'(,$' (/' ', 4' $&(, %4(' (4 *%%*(
H%6 4& 4$(' '(%& %$'( (%'
A 4 49 '(%& %$'(4 (%'' *%'(%' %%6%'&%&
D4 *%%*( (% ('*&) 4('6 %('4 49''' 94$ $' (/ %$'(
D4 94&&4?-$ %('4 '&$ (/ 6'9'%('4 49 (/'*&*(%('4 49 4('6 %('4 % (/ 4(' 496'9'%('4 $&(
; N4
; N4
; N4
; N4
; N4
; N4
; N4
; N4
; N4
<.%.
'easuring and 'onitoring o ro$esses A 4$( %&':%('4 4 *%$ %*4'(4 ) $'(%& *(/4 (4 $ $(4*$'*( % *(
; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 11/12
Document No. : PBCLF-CMP-
Issue Date : 10/12/2014Revision No : 00PARK (Bangladesh) Company Limited.
PLOT NO # 07 TO 11, SECTOR # 01, KARNAPHULI EPZ, NORTH PATENGA, CHITTAGONG, BANGLADESH. TEL - +880-31-2502151 57, !A" -+880-31-2502158
D4 (/ *(/4 49'* (/ 4('$' %'&'() 49 %/4 (4 %('9) '( '( $4 ; N4
<.%.4
'easuring and 'onitoring o rodu$t (Ser*i$e) A 4$( /%%('(' *%$ % *4'(4 (4
6'9) (/%( $'*( 94 (/ 4$( % *(
I (/' %' 4$( %( %4'%( (% 49 (/ 4$(%&':%('4 4
I 6' 49 494*'() ?'(/ (/ %(% '('%4$*(
; N4
; N4
; N4
<.
Control o Non$onormityI 4$(, ?/'/ 4 4( 494* (4 $'*(,&%&) '('9' % 4(4&& (4 6( $'($ 4 &'6)
A (/ %('6'(' 9' ' % do$umentedpro$edure
I 4494*' 4$( 4( % $=( (4 -6'9'%('4 %9( 4('4 (4 *4(%( 494*'()
/ 4494*' 4$( ' (( %9( &'6) 4 $ /% (%(, ' %4'%( %('4 (% %' (/4$ 49 (/ 4494*'()
; N4
; N4
; N4
; N4
<.4
Analysis o &ataH4? ' %4'%( %(% 4&&( % %%&): (4(*' (/ $'(%'&'() % 99('6 49 (/ $%&'()*%%*( )(* % (4 '('9) '*46*( (/%(% *%
D4 (/' '&$ %(% %( ) *%$' %*4'(4' %('6'(' % 4(/ &6%( 4$
H4? ' (/' %(% %%&): (4 46' '94*%('4 4%. $(4* %('9%('4 %4 '%('9%('4
. 494*% (4 $(4* $'*(
. /%%('(' 49 4, 4$(, % (/' (
. $&'
; N4
; N4
; N4
; N4
; N4
; N4
<.,.
Continual Impro*ement A 4 %) 94 (/ 4('$%& I*46*(49 (/ $%&'() *%%*( )(* &% %*%%
H4? ' 4('$%& '*46*( 49 (/ $%&'() *%%*()(* 9%'&'(%( (/4$/ (/ $ 49
%. $%&'() 4&'). $%&'() 4=('6
. %$'( $&(
. %%&)' 49 %(%
. 4('6 % 6('6 %('4
9. *%%*( 6'?
; N4
; N4
; N4
; N4
; N4
; N4
; N4
Corre$ti*e A$tionH4? ' 4('6 %('4 (% (4 &'*'%( (/ %$ 494494*'(' ' 4 (4 6( $ ; N4
7/17/2019 Audit Check List (ISO 9001)
http://slidepdf.com/reader/full/audit-check-list-iso-9001 12/12