Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner.
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Transcript of Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner.
Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner
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Data and Information Availability Atzmon, Demers, Gaunt, Hockenberger, Warren ETM 627 Engineering Management, Fall 2014, Dr. Burtner 7
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Performance Management System
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Category Indicators
Customer-Forced Results
SatisfactionPerceived valueLoyaltyRetentionPositive referral
Product and Service Results
SatisfactionDecisions relative to future purchases and relationshipsGoal of a defect-free delivery of products and services
Financial and Market ResultsNew ordersAnnual revenue
Human Resource ResultsEmployee surveyInvolvement in Learning Together tuition assistance program
Organizational Effectiveness ResultsTraining effectiveness scoresSupplier on-time delivery
Governance and Social Responsibility ResultsInternal Audit resultsBoeing Employee Community Fund donations
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http://patapsco.nist.gov/Award_Recipients/PDF_Files/Boeing_Aerospace_Application_Summary.pdf