Attentive - Enterprise Listening Solution by Top
9
-
Upload
gideon-cohen -
Category
Data & Analytics
-
view
35 -
download
1
description
A presentation by Eyal Barnea EVP at TOP given at the B2B Customer Success & Experience Seminar, June 18 2014 Tel-Aviv
Transcript of Attentive - Enterprise Listening Solution by Top
Improving
your Business
By managing
your VOC
* VOC - Voice of the Customer
Find your Customer Dialog Channel Blend
Collect more customer feedback in
lower costs
Cover all service channels
Contact the customer in his preferred
channel
Optimize resources
Support
segment
Sales
segment
Project segment
Delivery Management Journey
Contract Initiation
Design
Manufacture
Delivery
Production
Operation
Corrective
actions