Attachment 5 – Samples of Community Engagement Materials · 6 Attachment 5 –Samples of...
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Transcript of Attachment 5 – Samples of Community Engagement Materials · 6 Attachment 5 –Samples of...
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ATTACHMENT 5 – Community Engagement Materials
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Stage 1- Listening to Our Community
July/August 2016
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A. INITIAL NOTIFICATIONS Newspaper Notices Email invitations Letter (hard copy) invitations Mayoral Column Website tile Postcards
Newspaper notices placed in the local Gazette and Courier prior to and during the consultation
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Emails Example email requesting involvement from local groups
Example email of invitation sent out across all networks inviting locals to come along to local town meeting.
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Letters sent to all local groups on Council’s mailing lists.
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Mayoral Column 18 August 2016 – in local newspaper The Hawkesbury community has embraced the chance to attend town and village public meetings about Council’s level of service in a range of areas including roads and drainage, footpaths and cycleways, parks and public spaces, community buildings and amenities, and cultural services. A total of six public meetings and seven ‘Listening Kiosks’ at shopping centres have underpinned Council’s ‘Listening to our community Your Services – Your Say’ community consultation about the level of service Council provides to the community. For those people who have been unable to attend the public meetings or listening kiosks, community members can also have their say through an online survey at www.yourhawkesbury-yoursay.com.au/-services. A last public meeting will be held this Saturday, 20 August @11am at St Albans School of Arts and a Listening Kiosk will be held this Saturday, 20 August from 9am – 1pm at Wilberforce Shopping Centre. The public meetings already held at Pitt Town, Kurrajong, Windsor, Colo Heights and Richmond have been well attended and they have helped to confirm important community priorities; residents have also been asked to identify their priorities for future investment. Light refreshments will be provided at the St Albans Public Meeting. Please RSVP for catering purposes to [email protected] or call (02) 4560 4444. For further information on the Listening to our community Your Services - Your Say consultation, visit www.yourhawkesbury-yoursay.com.au/-services or contact Customer Service on (02) 4560 4444. Hawkesbury City Council website tile
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Postcards advising of the town meeting locations
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B COMMUNITY ENGAGEMENT Information displayed and distributed at Town Meetings and Information Kiosks. Pull up banners Information Displays Fact Sheets Town Meeting PowerPoint Presentation
Pull up banners displayed at Town Meetings and Information Kisoks Town Meetings held at:
North Richmond St Albans Kurrajong Windsor Richmond Pitt Town Colo Heights
Information Kiosks held at:
Glossodia Shopping Village Wilberforce Shopping Centre Windsor Review Shopping Centre North Richmond Shopping Village Richmond Marketplace Bilpin Markets
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Displays material set up at Town Meetings. Information about assets – condition, cost and funding requirements.
Information provided for six asset categories – Roads and Drainage, Buildings, Footpaths and Cycleways, Sports and recreation, Cultural Facilities and Parks and Public Spaces.
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Fact Sheets distributed at Town Meetings.
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Town Meeting PowerPoint Presentation.
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C FOLLOW UP CORRESPONDENCE and FEEDBACK
Example of letter emailed to all Town Meeting attendees together with sample of written feedback provided to participants in response to issues and questions raised at town meetings.
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Written Response to Participants Questions – Samples of responses for two of seven town meetings held in Stage 1 (St. Albans and Kurrajong Town Meetings). Responses also forwarded to participants at North Richmond, Windsor, Richmond, Pitt Town and Colo Heights Town Meetings. Each Response was tailored to the reflect different outcomes of consultations and to provide answers to the different questions raised at each of the seven Town Meetings under Stage 1.
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Stage 2 - The Hawkesbury 2036: Its Our Future January/February 2017
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A. INITIAL NOTIFICATIONS Newspaper Notices Email invitations Letter (hard copy) invitations Mayoral Column Website tile Postcards
Newspaper Notices in the Hawkesbury Gazette and Hawkesbury Courier Emails – sample email sent to local community groups
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Letter requesting involvement from local groups
Hawkesbury City Council website tile
Postcard advising of the public meeting locations
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Advertisement included with Council Rates Notice
B COMMUNITY ENGAGEMENT Information displayed and distributed at Town Meetings and Information Kiosks. Pull up banners Information Displays Town Meeting PowerPoint Presentation
Town Meeting and Information Kiosk pull up banners Town Meetings held at:
Bligh Park Colo Heights Glossodia Kurrajong North Richmond Pitt Town Richmond St Albans Windsor
Information kiosks held at:
Wilberforce Shopping Centre Windsor Riverview Shopping Centre North Richmond Shopping Village Richmond Marketplace Bilpin Markets
Information Stalls at Community Events
Australia Day Awards Ceremony Richmond Richmond Pool Party McLeod Park (Sth Windsor) Opening Western Sydney University Open Day Family Fund Day at Oasis Swim Centre
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Information Displays set up at Town Meetings.
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Town Meeting PowerPoint Presntaion.
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C FOLLOW UP CORRESPONDENCE and FEEDBACK
Sample of written feedback provided to participants in response to issues and questions raised at town meetings for two of nine town meetings held in Stage 2 (Bligh Park and Glossodia). Responses also forwarded to participants at North Richmond, Windsor, Richmond, Pitt Town, St Albans, Kurrajong and Colo Heights Town Meetings. Each Response was tailored to the reflect different outcomes of consultations and to provide answers to the different questions raised at each of the seven Town Meetings under Stage 1.
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Stage 3 - Investing in Your Future
July/August 2017
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A. INITIAL NOTIFICATIONS Newspaper Notices Email invitations Letter (hard copy) invitations Call Centre Customer Service Script Website tile Postcards Mayoral Column Flyers Information Brochure
Newspaper notices in the Hawkesbury Gazette and Hawkesbury Courier prior to and during the consultation
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Emails Example email requesting involvement from local groups
Letter requesting involvement from local groups
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Information Script for Customer Service Call Centre
Hawkesbury City Council website tile
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Postcard advising of the public meeting locations
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Mayoral Column 6 July 2017
Follow up Mayoral Column 17 July 2017
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Flyer advising of the town meetings and information kiosk locations
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Eight paged detailed information brochure mailed out to all rate payers (including reply paid postcard for resdients to identify their preferred investment option).
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B COMMUNITY ENGAGEMENT Information displayed and distributed at Town Meetings and Information Kiosks. Pull up banners Information Displays Fact Sheets District Work Plans Town Meeting PowerPoint presentation
Town Meeting and Information Kiosk pull up banners Town Meetings held at:
Bligh Park Colo Heights Glossodia Kurrajong North Richmond Pitt Town Richmond St Albans Windsor
Maraylya Information kiosks held at:
Glossodia Shopping Village Wilberforce Shopping Centre Windsor Riverview Shopping Centre Windsor Markets Windsor Marketplace North Richmond Shopping Village Richmond Marketplace Richmond Good Food Markets Bilpin Markets
Bligh Park Shops McLeod Park Markets (Sth Windsor)
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Display material set up at Town Meetings. Information about rating impacts of different investment options
Information about past renewal works undertaken in your district (separate displays for five districts)
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Information about impact of different investment options on different assets
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Information about levels of expenditure on works under each investment option
Information displayed at Information Kiosks
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Fact Sheets - Investment Options.
Fact Sheets - Impact of investment options on condition of assets
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District Work Plans made available at the town meetings and on the website – sample of work plan for 1 of the 5 districts (separate work planse were produced for each district following the same format as this example).
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Town Meeting PowerPoint Presentation.
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C FOLLOW UP CORRESPONDENCE and FEEDBACK
Sample of written feedback provided to participants in response to issues and questions raised at town meetings for two of nine town meetings held in Stage 2 (Bligh Park and Glossodia)
Follow Up Email to Town Meeting Participants.
Note: The feedback document distributed to Town Meeting participants is the same to that which was reported to Council on 12 September 2017 (Attachment 9 – Part B) included as an Appendix to the Council Report (pages 28-44). The Feedback Document was also included on pages 65 to 82 in the Supplementary Resourcing Strategy (Attachment 4) For the sake of brevity it has not been reproduced in its entirety here.
