ATTACHMENT · 0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 Q1 Q1-Q2 Q1-Q3 Q1-Q4 FY 2014-15 FY 2015-16 STANDARD...
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The Orange County Transportation Authority (OCTA) operates a countywide network of local, community, rail connector, and express bus
routes serving over 6,000 bus stops. OCTA also operates federally mandated paratransit service (ACCESS), a shared-ride program
available for people unable to use the regular fixed-route bus service because of functional limitations. Fixed-route bus service operated
by OCTA is referred to as directly-operated fixed-route (DOFR) service, while routes operated under contract are referred to as
contracted fixed-route (CFR) service. The ACCESS program is a contract-operated demand-response service mandated by the
Americans with Disabilities Act that is complementary to the fixed-route service and predominately accounts for the overall paratransit
services operated by OCTA. These three services make up the bus transit system and are evaluated by the performance measurements
summarized in this report.
This report tracks transit system safety, courtesy, and reliability in the areas of recordable vehicle accidents, customer complaints, on-time
performance (OTP), and miles between road calls. The performance indicators are measured by a gauge scale, and the analysis for
each section of the variances between reporting periods are presented under the supporting details column. Graphs also accompany
the details of each indicator showing the standards or goals in a fiscal year-to-date format through the fiscal year (FY) and the values for
the current and previous reporting periods. In an effort to better understand the recent trend related to ridership decline, a new section
focusing on performance evaluation has been added to highlight route level performance.
Orange County Transportation Authority FY 2016 First Quarter Performance Report
About This Report
GAUGE INDICATOR
Not Achieved(More than 5%)
Not Achieved (Within 5%)
Achieved(Within 5%)
Exceeded(More than 5%)
KEY TERMS DEFINITIONS
CFR Contracted fixed-route are services operated by First Transit
DOFR Directly-operated fixed-route are services operated by OCTA
ACCESS A share-ride program available for people with functional limitations
OTP On-time performance indicator
CNG Compressed Natural Gas
LNG Liquefied Natural Gas
Red
Orange
Gold
Green
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Safety: Preventable Vehicle AccidentsPreventable vehicle accidents are counts of incidents concerning physical contact between vehicles used for public transit and other vehicles,objects, or pedestrians, where a coach operator failed to do everything reasonable to prevent the accident. To obtain a standardizedmeasurement, the accident counts are multiplied by 100,000, and then divided by the total miles the vehicles traveled. OCTA has established asafety standard of no more than one vehicle accident per 100,000 miles for each mode.
Performance Details:
DOFR
CFR
ACCESS
Orange County Transportation Authority FY 2016 First Quarter Performance Report
• 65% increase from the previous year
rate of 0.55.
• Majority of the accidents involved rear
end collisions and operators making
contact with both parked and not
parked stationary vehicles.
• Special campaigns such as “Avoid
Rear-End Collisions” have been
implemented to help reduce the
number of accidents.
• 14% decrease from the previous year
rate of 0.89.
• In an effort to minimize the number of
accidents associated with new
drivers, stricter hiring requirements
have been implemented.
• To help reduce the number of
accidents, a mirror station training
course has been implemented at
Anaheim Base.
• Less than 3% increase from the
previous year rate of 0.40.
• Majority of the accidents involved side
swipe, fixed objects, and backing.
• Special campaigns such as
“Intersections & Avoiding Sideswipe
Accidents” have been implemented
to help reduce the number of
accidents.
Supporting Details:
Not Achieved
Achieved
Exceeded
Not Achieved
Achieved
Exceeded
Not Achieved
Achieved
Exceeded
• DOFR achieved the safety
standard with a rate of 0.92
preventable vehicle
accidents per 100,000 miles.
• CFR exceeded the safety
standard with a rate of 0.76
preventable vehicle
accidents per 100,000 miles.
• ACCESS exceeded the
safety standard with a rate of
0.41 preventable vehicle
accidents per 100,000 miles.
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Courtesy: Valid ComplaintsCustomer complaints are counts of incidents where a user of public transit reports dissatisfaction with the service. For DOFR, the metric is standardizedby multiplying the counts by 100,000 then dividing by the total number of boardings. The standard is no more than five customer complaints per100,000 boardings. CFR and ACCESS services do not record the same level of boardings as DOFR; therefore, the statistics are factored by 20,000 and3,000 respectively, and then divided by the total number of boardings. The standards for CFR and ACCESS are also five valid complaints perthousands of boardings.
Performance Details:
DOFR
CFR
ACCESS
Orange County Transportation Authority FY 2016 First Quarter Performance Report
• An increase from previous year rate of
2.75
• Similar to DOFR, there were a high a
number of complaints associated with
behind schedule and pass-by.
• Due to the hot weather, customers
were finding shade under trees or
near-by buildings instead of at the bus
zone, which resulted in many of the
pass-bys.
• OCTA and the contractor staff
continue to explore options to
provide more efficient trip scheduling
and routing to achieve the standards
for customer service.
• Staff will continue to address
customer service issues in the
contractor’s monthly meetings.
Supporting Details:
Not Achieved
Achieved
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Exceeded
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Exceeded
•DOFR is within 5 percent of the
courtesy standard with a rate of
5.35 valid complaints per 100,000
boardings.
•CFR exceeded the courtesy
standard with a rate of 3.93
valid complaints per 20,000
boardings.
•ACCESS exceeded the
courtesy standard with a rate
of 4.26 valid complaints per
3,000 boardings.
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• Complaints such as behind
schedule, pass-by, and ahead of
schedule were the main customer
complaints.
• The increase in the number of
complaints is associated with a
combination of school starting
(behind schedule) and road
construction where bus stops were
temporarily discontinued (pass-by).
Reliability: On-Time PerformanceOTP is a measure of performance evaluating a revenue vehicle’s adherence to a planned schedule on a fixed-route schedule or scheduled pick-uptime for transportation on a demand-response trip. For fixed-route service, a trip is considered on-time if it departs the time-point no more than fiveminutes late. There is no tolerance for early departures. The system standard for OTP is at least 85 percent of the scheduled trips will be on-time. OTPis also reported by the service type for the fixed-route system: Local, Community, StationLink, and Express. On ACCESS service, a trip is consideredon-time as long as the vehicle arrives within a 30 minute window. The ACCESS OTP standard is 92 percent.
Performance Details:
Local Fixed-Route
Community Fixed-Route
Stationlink Fixed-Route
Orange County Transportation Authority FY 2016 First Quarter Performance Report
• Local fixed-route service, comprised
of lines 1 to 99, typically operates
along major arterials forming the
OCTA fixed-route grid network.
• Routes serve multiple municipalities
and operate longer distances,
generally along a single major corridor
such as Beach Boulevard (Route 29),
Harbor Boulevard (Route 43), and
Katella Avenue (Route 50).
• Community fixed-route service
comprises lines 100 to 199, typically
serving multiple streets and local
community trip generators.
• Routes provide connections to the
major grid routes, allowing
passengers to travel beyond their
community of origin.
• StationLink fixed-route service comprises lines 400 to 499 consisting of rail feeder services, transporting passengers from/to Metrolink stations.
• Travel is over a defined route with limited stops located at major employment centers.
• These trips are scheduled to meet specific train schedules and, if needed, buses wait for late trains to ensure passengers reach their final destinations.
Supporting Details:
Not Achieved
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•Local fixed-route service OTP
achieved the standard of 85
percent with an overall OTP of
85.8 percent.
•Community fixed-route service
achieved the reliability standard
of 85 percent with an overall
OTP of 88.2 percent.
•StationLink fixed-route service
exceeded the reliability standard
of 85 percent with an overall OTP
of 95.1 percent.
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Performance Details:
Orange County Transportation Authority FY 2016 First Quarter Performance Report 5
Supporting Details:
Express Bus Fixed-Route
ACCESS
•Express fixed-route service
achieved the reliability standard
of 85 percent with an overall
OTP of 88.1 percent.
•ACCESS achieved the reliability
standard of 92 percent with an
overall OTP of 94.2 percent.
Not Achieved
Achieved
Exceeded
Not Achieved
Achieved
Exceeded
• Express fixed-route service is
categorized into two types
• The ACCESS program continues to
exceed the OTP standard.
• The contractor’s use of monitoring
software has assisted in managing
service operations and making
real-time adjustments when
necessary to ensure trips are
performed within standard. 65%
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Intra county (lines 200 to 299)
which transports commuters
within the county.
Inter county (lines 700 to 799)
which transports riders
between Orange County and
neighboring counties (Los
Angeles, Riverside, and San
Bernardino).
Reliability: Miles Between Road CallsMiles between road calls (MBRC) is a maintenance performance indicator that measures the vehicle miles between mechanical failures of a vehicleused for public transit during revenue service. Valid mechanical road calls may cause a delay in service and necessitate removing the vehicle fromservice until repairs are made.
Performance Details:
DOFR
CFR
ACCESS
Orange County Transportation Authority FY 2016 First Quarter Performance Report
• Mid-life engine overhauls and
cooling package installations are
currently being performed on 199
40-foot CNG buses.
• 202 new 40-foot CNG buses are
scheduled to begin delivery early in
calendar year 2016 to replace the
LNG and diesel buses, which
average over 14 years each.
• When excluding the LNG and diesel
buses from the calculation, the
average MBRC is 12,200 miles.
• Similar to DOFR, mid-life engine
overhauls are being performed.
• In addition, the hot summer months
have contributed to the higher than
usual road calls for engine and air
conditioning system breakdowns.
• The MBRC for the midsize vehicles is
5,094 miles while MBRC for the 40-
foot vehicles is 8,169 miles.
• An improvement of 94% from
previous year’s 21,901 MBRC as a
result of the replacement of 99
ACCESS cutaways.
Supporting Details:
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•DOFR did not meet the
maintenance reliability standard
of 14,000 miles between road
calls with 9,044 miles.
•CFR did not meet the
maintenance reliability standard
of 12,000 miles between road
calls with 7,596 miles.
•ACCESS exceeded the
maintenance reliability standard
of 25,000 miles between road
calls with 42,480 miles.
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Similar to many other Transit agencies throughout the country, OCTA has been experiencingridership decline over the last several years. Continuing efforts are underway to betterunderstand and address the ridership trends. Several initiatives have been implemented in aneffort to avert further ridership losses. These initiatives include: the discounted summer youthpass, development of a mobile ticketing application, and the re-branding of over 200 buses.Furthermore, in response to customers’ request for faster service, route 57 Xpress, a limited stopservice along the highest demand segment of route 57 (Bristol Street), was introduced with theOctober 2015 service change. Additional route adjustments are currently being evaluated andconsidered.
These adjustments are based on results from the performance evaluation that was conductedas part of the update of the Five-Year Short-Range Transit Plan.
Performance Evaluation
Orange County Transportation Authority FY 2016 First Quarter Performance Report 7
• a better understanding of where resources are being applied;
• a measure of how well services are being delivered;
• a measure of how well these services are used; and
• an objective basis for decisions regarding service changes and service
deployment.
Performance evaluation is important because it provides:
Px/RVH measures service effectiveness in terms of usage per unit of service provided. PxM/StM
measures service efficiency in terms of the percentage of seats occupied. Fare Rec’y measuresfinancial efficiency in terms of farebox revenue as a percentage of operating cost.
Each performance measure for a given route and day is compared against the system wideaverage. The three performance measures are averaged and then converted into a scorebetween zero and one, with a higher score always indicating better performance. This score isthe SPI value for the particular route and day. An SPI of 0.5 represents an “average” OCTA
route. This data is used for evaluating service efficiency and considering route planning options.
The table on the following page shows the top 10 ranking routes and bottom 10 ranking routesbased on the SPI. Route 64 weekday, route 53 Saturday, and route 66 Saturday rank highestamong all fixed routes while route 411 weekday, route 410 weekday, and route 178 Saturdayrank toward the bottom with the lowest SPIs. In addition, a system map highlighting the top 10and bottom 10 routes is also included.
OCTA has developed a Service Performance Index (SPI) to provide a detailedmeasure of performance at the route and day levels. The SPI uses threeperformance indicators:
Service Performance Index
Orange County Transportation Authority FY 2016 First Quarter Performance Report 8
Px/RVH Passenger Boardings per Revenue Vehicle Hour
PxM/StM Passenger Miles per Seat Mile
Fare Rec’y Farebox Recovery Ratio
Orange County Transportation Authority FY 2016 First Quarter Performance Report 9
SPI Top 10 Routes SPI Bottom 10 Routes
Service Performance Index Ranking (SPI)
SPI
Rank
Day
Code Route Route Description
Px
/RVH
PxM
/StM
Fare
Rec'y SPI
1 Wk 064 Bolsa Ave/ 1st St 48.39 0.48 28% 0.96
2 Sa 053 Main St 33.12 0.42 30% 0.94
3 Sa 066 McFadden Ave/ Walnut Ave 44.84 0.41 27% 0.92
4 Wk 043 Harbor Blvd 38.81 0.47 26% 0.92
5 Wk 066 McFadden Ave/ Walnut Ave 39.46 0.39 26% 0.89
6 Sa 042
Seal Beach Blvd/ Los Alamitos Blvd/
Lincoln Ave 37.93 0.42 30% 0.88
7 Su 053 Main St 31.45 0.36 23% 0.88
8 Wk 053 Main St 36.39 0.43 24% 0.87
9 Wk 038 Del Amo Blvd/ La Palma Ave 31.11 0.31 36% 0.86
10 Su 066 McFadden Ave/ Walnut Ave 39.46 0.40 24% 0.85
151 Sa 145 Raitt St/ Greenville St/ Fairview St 10.75 0.11 7% 0.10
152 Wk 193
Camino de Los Mares/ Camino Vera Cruz/
Avenida Pico 6.83 0.09 10% 0.09
153 Wk 490
Crown Valley Pkwy/ Moulton Pkwy/ Aliso
Viejo 6.87 0.16 7% 0.08
155 Su 191
Rancho Viejo Rd/ Camino Capistrano/ El
Camino Rd 4.87 0.11 8% 0.07
156 Wk 430 Katella Ave/ Harbor Blvd/ Ball Rd 6.71 0.08 6% 0.07
157 Wk 464 5 Fwy/ 55 Fwy/ Sunflower Ave 6.65 0.12 6% 0.07
158 Sa 051 Flower St 7.17 0.08 5% 0.06
159 Sa 178 Adams Ave/ Birch St/ Campus Dr 5.29 0.05 7% 0.06
160 Wk 410 405 Fwy 5.77 0.09 5% 0.06
161 Wk 411 Tustin Ave/ La Palma Ave 5.23 0.06 5% 0.04
Orange County Transportation Authority FY 2016 First Quarter Performance Report 10
Service Performance Index Map