Attach Summit - PC Services - 7_29 final

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Expand Sales Opportunities with Services Scott Bradford 08/01/13


Introduction

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3

Call to Action

Position services with HP hardware

Win more opportunities

Increase your profitability


“When our customers are under the cover of an HP Care Pack Service, they get better support- happy customers repeat buy and they become ambassadors for HP which enables you to sell more.” - Dion Weisler, PPS Executive VP

“We totally are committed to the channel. … We’ve been through a lot, we're coming back strong, but we need partners to invest with us, and to believe.” - Meg Whitman, HP CEO


Packaged & Custom Services

Configuration Deployment Managed Helpdesk HW Support

PC Services 2014

HP + Reseller Delivery

Reseller $ Benefits


Services are key for growth in PC + Print segments

FY13 FY12 FY14 FY15

Consumer Printer (R6)

Graphics (K2)

LES (R4)

Consumer PC (MN)

Custom Integration Services (CIS)

Commercial PC (MG)

Trade Service New Orders & Renewals

• On July 10, Gartner and IDC published estimated global shipments fell approximately 11% in second quarter of 2013.

• Gartner also estimates that over the next 3 years, PC Support Services are likely to grow 14%.

• HP investing in key growth segments – Adding value to the core through Services.


HP is committed to growing services

Partner Focused Sales Investment

Program Enhancement

Portfolio Development

New solutions, improved registration

Enhancing Channel Programs and Support

PPS Attach Services Specialists,

enhanced quote tools


PPS PC Services


1) 29 subcategories from Gartner study October 2011

PPS PC Services: Value

Highly profitable

Increased customer satisfaction & loyalty

Less risk

Greater reach to customers

High quality service



1) 29 subcategories from Gartner study October 2011

PPS PC Services PPS Services provide peace of mind and efficiency by delivering services solutions across the product lifecycle globally.

Productivity, effectiveness Simplification, efficiency

Custom Integrated Services (CIS)

Priority Services HP Care Pack Services



PPS PC Services

Simplification, efficiency

Productivity, effectiveness

Custom Integrated Services (CIS)

Configuration

Deployment

Image & Application

Custom System Settings

Integration & Packing

Labeling & Asset Tagging

New Device Logistics

New Device Installation

Device Disposal Options


Priority Services

Priority Access

Priority Management

HP Care Pack Services

4-Hour Response

Accidental Damage Protection

Battery Replacement

Call-to-Repair

Computrace

Defective Media Retention

Next Business Day Onsite

Post Warranty

Service Extension

Travelers Service


HP Priority Services

Priority Access Enterprise IT help desk-to-help desk support that

provides access to specialized IT support engineers and online case management tools.

Priority Management Provides Priority Access features plus assigned

account support to manage all support needs including support performance management and parts

prioritization.



Priority Management

Priority Access

HP Priority Services

Global Coverage

Engineer to Engineer Support

Online Tools (Online Support Case Manager)

Dedicated Support Manager

Executive Reporting

Performance Management

1-Year Duration of Service 250 units 1000 units

3-Year Duration of Service 250 units 1000 units



iQuote

• HP SAAS-based tool for sale configuration and quoting all tiers of channels.

• Information includes products, specs, recommended and compatible services and pricing.

• Enhanced PPS Services user interface, making selling PPS Services simple and easy

• Expanded data validation and integrity assurance efforts for products and pricing

Partner Focused Sales

Investment


“CIS Online” PC Configuration Portal

• Tailored user profiles for resellers and end customers to manage assets, project status, and guided selection

• Automated service delivery for factory imaging, tagging, and BIOS settings

• Knowledge base repository to leverage past projects and assets

Partner Focused Sales

Investment


Risk Free Rebate

• The HP Care Pack Services Risk-Free Rebate allows a customer to purchase support services on an eligible product (notebooks, workstations, and desktops)

• IF the customer does not receive service on their hardware during the life of their purchased HP Care Pack THEN the customer may claim a rebate for the full cost paid for the HP Care Pack Service.

Program Enhancement


Call to Action

Position services with HP hardware

Win more opportunities

Increase your profitability

Attach Summit - PC Services - 7_29 final

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