AT&T VPN Service
Transcript of AT&T VPN Service
Copyright © 2006 AT&T. All rights Reserved.
AT&T VPN Service
January 16, 2007
Alan Benway - Product Director - AT&T VPNLaurie Bell – Channel Activation & Readiness
Copyright © 2006 AT&T. All rights Reserved.Page 2
• AT&T VPN Strategy• AT&T VPN Pricing Structure• AT&T VPN Features• eServicing• SLAs• Reporting• Customer Value Proposition• Sales Process
Agenda
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Integrated Services: A globally integrated IT fabric designed to meet clients’ reach, scale, reliability and security requirements
Integrated Experience: Services enabled by integrated processes and tools that support end to end management, provide control and visibility
Integrated Infrastructure: Worlds largest converged network, scaled global hosting environments,common systems and processes
Security
Secu
rity
Security
Computing & Hosting
Com
putin
g &
Host
ing
Computing &
Hosting
Services over IP
Management Options
Converged VPN
Global Reach & Ubiquitous Access
LAN / IP Telephony
Remote Access Services
Integrated Management
Client Visibility & Control
External Gateways
Adaptive Virtualization
AT&T VPN Strategy
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• Network-Based IP VPN Service enabled by Multiprotocol Label Switching (MPLS)
• Application awareness supported by Class of Service (CoS)
• Ability to link locations and transmit applications such as Voice, video, and data over a single network connection
AT&T VPN
AT&T VPN Service OverviewCustomer
Access
FR
IP
ATM
Firewall
AT&T MPLS Network
The Internet
Features & Benefits• Investment Protection-AT&T VPN is our strategic network
service. Future AT&T feature and option enhancements will be on this platform
• Meshed network for any-to-any communication with Class of Service for application prioritization
• Application awareness allows you to prioritize traffic at every location and add locations with greater ease.
• Scalability in adding locations to your network and the ability of handling thousands of sites
• Our MPLS-based network architecture provides reliable, flexible, any-to-any connectivity
• Security on par with Frame Relay• Built-in Disaster Recovery via MPLS• Variety of access options including Frame Relay, ATM, PPP, DSL,
and in the future, Ethernet• Diversity Options for FR & ATM MPLS ports
• Unilink to support multiple private VPNs on a single connection• U.S. Multicast in Generally Available, Int’l in Controlled
Introduction• Easy access to reporting and tools via a single web-portal
and world-class customer support for your network and end-users
• Industry-leading Service Level Agreements - network average SLA: Latency, Data Delivery, and Jitter. Site availability and Time to install SLA.
• Award-winning AT&T BusinessDirect™ portal access to servicing, trouble ticketing and reports
Note:• GA in all U.S. Sites including HI, PR and USVI (excludes
Alaska)• Available in 42 countries (Controlled introduction)
DSL
AT&T POP
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• Standard Charges– Access charge (US -separate contract)– MPLS Port charge– Regional Port Surcharges (USVI, PR, HI)– MPLS DSL Connection
• Optional Feature Charges– COS package– Unilink– MPLS Port SDO– MPLS Port PoP Diversity– Reports
• Activation charges (installation)– For ports & Optional Features
• Miscellaneous Charges– Cancellation /Delay/Expedite
Price Structure
Recurring Charges Non-Recurring Charges
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1. Multi-media High 2. Multi-media Low 3. Critical Data 4. Business Data
MPLS Enabled Network
Router Sets CoS
Provider Edge Router Reinforces CoS Traffic
at IngressProvider Edge Router Acts
on CoS Traffic at Egress
Traffic Flow
Class I:
VOIP, Video
Class II
SAP, OracleApplications
Class III
Web Traffic
Class IV
Email,FTP
Class of ServiceAT&T VPN Service COS Packages
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PortPVC
PVC bursting to port speed
Frame Relay Model – Port, PVC
CoS 4CoS 3CoS 2CoS 1
CoS bandwidth allocation applied at Logical Channel level except for IP port applied at port level
AT&T VPN Model – Port, Logical Channel, CoS option
PortLogicalChannel
AT&T VPNClass of Service Structure
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AT&T VPN Multi-Link PPPUS MLPPP Architecture
• Individual T1s bonded and behave as single access circuit •Available now in the US• MOW NxE1/T1 CI 2H07
2X T1 to 8x T1
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AT&T VPN MPLS DSL ConnectionNetwork Architecture - US
DSL ProviderATM SWITCH
DSLAM
DSL Loop
ATMxADSLATU-R
NATIVEDSL
DSLProvidernetwork
AT&T ATM Switch
PE
MPLS CoreVC
• Digital Subscriber Line (DSL) technology provides broadband access services over traditional copper pair telephone wires.• MPLS DSL Connection provides a DSL access, MPLS port and logical channel to the VPN plus for IDSL & SDSL CPE & limited inside wire. • Industry leading large national DSL footprint available in more than 1300 cities• SDSL Speeds available 128K, 256K, 384K, 768K, 1.0M, 1.5M and IDSL 128K• US ADSL CI capability planned 2H07• MOW CI 2H07
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• Unilink is supported on all FR & ATM MPLS ports• IP ports T3 & above supported with FR
encapsulation format only
• Up to 12 Logical Channels (LC)• Customer selects LC bandwidth allocation • DSL ports only single logical channel/VPN
Unilink is an optional feature that provides the ability to support multiple Logical Channels on a single MPLS port.
Unilink Feature
MPLSCore VPN
AGNInternet
Single Logical Channel
No Unilink
MPLSCore
VPN A AGNInternet
Two VPNsTwo Logical ChannelsOne to each VPNWith Unilink
VPN B
MPLSCore VPN
AGNInternet
Two Logical ChannelsOne to a VPNOne to another FR/ATM Port
With Unilink
PER AR
CER
PER AR
CER
PER AR
CER
CER
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MPLS Port SDO (Service Diversity Option) Diversity (charge per port) (a.k.a. Switch Diversity)
• Ports provisioned on diverse switches (for FR & ATM MPLS ports) or Provider Edge Router (PE) (for IP MPLS ports) within the same Switch POP
MPLS Port POP Diversity (charge per port)(a.k.a. Switch POP Diversity)
• Ports provisioned on diverse switches/PE in diverse Switch POP’s
USA (excluding Alaska)
AT&T VPN MPLS Diversity Options
Newark, NJ
PE
PEPrinter
Tampa, FL
Miami, FL
PE
PEPrinter
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• Multicast applications: Distance learning, video streaming, all-hands meeting, etc• Delivers to all PEs where VPN terminates. PEs decide whether to send it to the CEs • Multicast packets on IP MPLS ports supported in CoS4 only • No charge feature
MDT – Multicast Distribution TreeCE – Customer Edge RouterPE – Provider Edge Router
Provider NetworkCE
CE
PE
PE
PE
Multicast (GA, CI in the US, Canada, EMEA & AP)
Per VPN MDT
CE
CE
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Ethernet Access to AVPN Services
AVPN Ethernet Access Phase I (US CI 1Q07, MOW CI 2H07):• Type of access:
– Total Service– ACCURing– UVN– Baseline (coming soon)
• Physical Interface Speeds– 10baseT, 100baseT, 100baseFX, 1000baseSX,
1000baseLX• Access bandwidth
– 5M, 10M, 20M, 50M, 100M, 150M, 300M, 600M, 1G
• AVPN port speed available to customer– For 10M Prem device: 1M to 10M by + 1M– For 100M Prem device: 10M to 100M by 10M– For 1G Prem device: 100M to 1000M by
+100M, plus 150Meg
Ethernet Access to AT&T VPN
MPLS
Ethernet10 Mbps to 1 Gbps
GSR MSP MSP
GEGigE
Ethernet Service Provider
Ehub
U.S.
• VLAN Logical Channel Speeds available– For 10M Prem device: 1M to 10M by +1 meg– For 100M Prem device: 10M to 100M by +10M– For 1G Prem device: 100M to 1000M by +
100M increments, plus 150M • Redundancy options
– Resiliency option for diverse homing• Reporting
– All standard reports should be delivered on a per VLAN basis
• Class of service– All standard C-COS profiles are supported on a
per VLAN basis• Unilink
– Multiple VLANs can exist on the same physical interface, delivering Unilink over Ethernet
• US Multicast not available until phase 2 CI 1Q08
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AT&T VPN Usage Based Billing (4Q06 US CI)
MPLS IPPort
MPLS Port Speed
MinimumBandwidth
Commitment
155M
50M
Allow to burstBilled by Mbps
•Example on a OC3 VPN Port w/ 50M Commitment
Hi-Cap Flex Billing Option• Provision full speed IP MPLS port based on plan (NxT1, T3, OC3, OC12)• Based upon Sustained Usage• Pay for Minimum Bandwidth Commitment + Incremental Usage Fee if any• More flexible than the Burstable billing option• Planned capability Ethernet Access (1Q07 CI):
• Fast Ethernet (100 Mbps)• Gigabit Ethernet (1000 Mbps)
MPLS IPPort
MPLS Port Speed 1.5M
Allow to burstBilled by Mbps
• Example T1 Burstable
up to 128K up to 256K up to 384K up to 512K
up to 1.5M
Burstable T1 Billing Option• Provision full T1 IP MPLS port• Pricing based upon level of Sustained Usage each month (5 levels)
UBB Methodology•Access Router is polled every 5 minutes for total octets in and total octets out•All in and out samples (17,280 data points) are ranked in ascending order•Discard top 5% (864 measurements)•Bill at the 95% level of usage which is the sustained usage for the month in Mbps
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AVPN Global Reach Dec 2006 – 42 Countries and growing(Frame and ATM MPLS Ports Only; IP MPLS Ports targeted for 1Q07 CI)
Europe Asia/Pacific AmericasAustria Netherlands Australia ArgentinaBelgium Norway Hong Kong BrazilBulgaria Poland Japan CanadaCzech Rep. Portugal New Zealand ChileDenmark Romania South Korea ColombiaFinland Russian Fed. Singapore PeruFrance Slovak Republic Taiwan VenezuelaGermany Slovenia Greece South AfricaHungary SpainIreland Sweden Israel SwitzerlandItaly TurkeyLuxembourg United Kingdom
Country Expansion via AGN Nodes 1Q07
• Croatia• Cyprus• Ecuador• Panama• Malaysia• Philippine
s• Thailand• Pakistan
2Q07• India• Mexico• Indonesia3Q07• China• Vietnam• Morocco• Saudi Arabia• Qatar• UAE
Country Expansion via I-LLE 3Q07
• Estonia• Latvia• Lithuania• Albania• Macedonia• Montenegro• Serbia• Curacao
• Bahrain• Kuwait• Oman• Bolivia• Paraguay• Uruguay• Sri Lanka
Country Expansion via DSE 3Q07
• Afghanistan• Burkina-Faso• Chad• Congo (Rep)• Congo (Dem Rep)• Gabon• Guinea• Iraq• Ivory Coast• Kenya• Madagascar
• Malawi• Mali• Nigeria• Uganda• Zimbabwe• Brunei• Bangladesh• Nepal
Country Expansion via NNI 3Q07• Dominican Republic• El Salvador• Guatemala
• Honduras• Nicaragua• Costa Rica
• Ukraine• Georgia• Uzbekistan
* All dates are targets and subject to change. AVPN Transport MOW is in Controlled Introduction. All opportunities must be reviewed and approved via the Controlled Introduction Process.
• Azerbaijan• Kazakhstan
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Easy to Use Web Interfaces
Process Automation
Front End Systems Back End Systems
Shorter Cycle
Times&
More Timely Information
Auto – creation of orders / ticketsAuto – design / testAuto – handoff to LECAuto – return from LECAuto – verification of completed work
Improved User Experience
Make It Automatic
BDMap & eMaintenance available now. eOrder planned 2Q07 for US
E-Servicing Direction for AT&T VPNs
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Network Reports• Orderable option for nominal fee• Provides layer 3 network performance
reports– Accessible through Infovista via Business Direct
• Provide layer 2 CNMS reports for FR, ATM & DSL port types– Accessible through CNMS
Global Backbone Performance Reporting (GPR)• aka VPN Health site (no charge)• Accessible through Business Direct• Monitors Network Average SLA• Provides additional statistics on the
performance of the AT&T VPN Network
Customer Reporting
Hourly views
Per port views
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On Time Provisioning• Meet promised due date • Applies to new site installs• Remedy - 100% MRC for site installs
Availability / Time to Restore• Applicable out to demarcation point• Credit available for outages longer than a minute • Escalating credits up up to 100% MRC
Performance• Network level• MPLS Port to MPLS Port applicable out to demarcation point• Remedy percentage of the monthly recurring charge
* 48 contiguous US States, other target values apply for other geographies
The information below is a summary of the AT&T VPN SLA program. Please refer to the AT&T VPN Service Guide/Description
for specific SLA terms & conditions.
Performance SLA Metrics (US example)*
AT&T Network (core)
MPLS Port to Port
Latency <37ms <100ms
Data Delivery >99.95% >99.9%
Jitter <1ms
AT&T VPN SLA Overview
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The VPN Solution that fits your needs today and in the future.
PerformanceApplication Performance
Management for your critical business applications. End-to-
end performance management for network
components, transport and applications.
AgilityAT&T Transport and
Access flexibility from Managed Internet Service
to Private Line DSL Copper, Ethernet or Fiber. Remote
Access options, e.g. broadband, cellular.
SecurityAT&T IP Security Services
offers for your security needs for IP networking
from Personal Firewall to Network-Based Firewall and
Intrusion Detection.
ControlAT&T BusinessDirect®
provides you a customized view into your infrastructure, including
service ticket management, reporting,
billing, and more.
MobileWorker
RemoteLocation
MobileWorker
Customer Location
IPSec
Customer LocationIPSEC/SSL
Customer Location
Agility for your Enterprise Network AT&T VPN with Value-Added Services
VPN GW
MPLS VPNOr FR/ATM
AT&T NetworkIPSec
Dial
DSL
Internet
NB-FW
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AT&T VPN allows customers to easily grow and expand service as their business needs change, and move to a next generation platform that provides the following:
• Any-to-any connectivity • Application awareness & Scalability• Flexible access options • High Level of security & reliability • Enhanced Customer Experience • Platform for the future
Customer Value Proposition
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Thank You!
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Back-Up
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AT&T VPN MPLS Port TypesFrame Relay MPLS Ports • Frame Relay MPLS Ports are available in speeds of 56k, fractional T1 & E1, T1, E1, E3, T3, and
sub-rate T3 port speeds and connect to AT&T’s FR Provider Edge (usually a Cisco Switch - MGX). ATM MPLS Ports• ATM MPLS Ports are available in speeds of T1, E1, NxT1, E3, T3, OC3, STM1, and is connect to
AT&T’s ATM Provider Edge (usually a Cisco Switch - MGX). • OC3 and STM1 ATM MPLS Ports are available outside the US only on a very limited basis and with
longer installation intervals. IP MPLS Ports• aka Private Line Access to the IP Provider Edge Router (Usually a Cisco Router - GSR) • IP MPLS Ports are available in speeds of T1, T3, OC3, STM1, OC12. Subrate ports speeds
supported include: T3 speeds at 5M, 10M, 15M 20M, 25M, and 30M and OC3 and STM1 speeds at 50M, 75M, 100M , and for OC12 and STM4 speeds at 200M, 300M and 400M.
• Uses PPP for single VPN• Uses FR encapsulation for Unilink to provide connection to multiple VPNs• No MACD support to change to or from PPP to FR encapsulation at this time.MPLS DSL Access Connection - US • Allows a Customer Site to connect to the AT&T Network, bundled with a DSL access line• MPLS DSL Access Connections are available at speeds of 128k, 256k, 384k, 768k, 1000k, 1500k. • Includes AT&T DSL Modem (either a DSL DSU or a DSL Router), initial configuration & limited
inside wiring Ethernet MPLS Ports (CI 1Q07)• 1M, 2M, 3M, 4M, 5M, 6M, 7M, 8M, 9M, 10M, 20M, 30M, 40M, 50M, 60M, 70M, 80M, 90M, 100M, 150M, 200M,
300M, 400M, 500M, 600M, 700M, 800M, 900M, 1G
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IGR
IGR
CoreRouter
FR/ATM Network
ATT-VPNIPeFREVPN OC-12
Private VPNRoute Reflector
InternetRoute ReflectorCE
PE
FR/ATM Network
OC-12
OC-12
ATT VPN
OC-192
OC-48 PE
PE
PE
PE
OC-48
OC-48
ATT-VPN
AT&T VPNPNT
PNTMIS
MIS
Public VPNRoute Reflector
ATT-VPN
Scalability through common MPLS core with
OC 192 trunks
MPLS Network Convergence
Privacy through logical and physical separation
The Internet
(Internet Route-free)MPLS CORE
CE
CE
CE
CE
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CoS Package SummaryCoS Packages are optional features ($)
CoS Package Classes Available
Profiles Number(s) Available CoS Package Classes
AvailableProfiles Number(s)
Available
MultiMedia HighCoS 1
1 through 24 MultiMedia LowCoS 1
9 through 24CoS 2 CoS 2CoS 3 CoS 3CoS 4 CoS 4
Critical DataCoS 2
18 through 24 Business DataCoS 3
22 through 24CoS 3CoS 4CoS 4
Profile Number
Bandwidth Allocation (%)Profile Number
Bandwidth Allocation (%)Total Bandwidth Total Bandwidth
CoS 1 CoS 2 CoS 3 CoS 4 CoS 1 CoS 2 CoS 3 CoS 4
1 90 0 0 100 13 20 60 30 102 80 80 10 10 14 20 40 30 303 80 60 30 10 15 10 80 10 104 80 40 30 30 16 10 60 30 105 60 80 10 10 17 10 40 30 306 60 60 30 10 18 0 100 0 07 60 40 30 30 19 0 80 10 108 50 0 0 100 20 0 60 30 109 40 80 10 10 21 0 40 30 30
10 40 60 30 10 22 0 0 50 5011 40 40 30 30 23 0 0 90 1012 20 80 10 10 24 0 0 100 0
Profile 25 equals “No CoS”Note: COS 2,3,4 divide remaining BW after COS1 allocation
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Reports (available via Business Direct portal)• Standard Global Performance Reporting (Backbone)• Optional Network reports (requires order & nominal charge/port/month)
– FR/ATM MPLS Ports• Logical Channel Throughput by hour (Ingress/Egress, %Packets Exceeding Avg, % Packets
Discarded)• CoS by LC by hour (Ingress/Egress, %Packets Exceeding Avg, % Packets Discarded)• Configuration Report
– IP MPLS PPP Ports• Port Throughput by hour (Ingress/Egress)• Summary Report• CoS Throughput by hour (Egress)• Configuration Report
– IP MPLS FR encap Ports• Port Throughput by hour (Ingress/Egress)• Logical Channel Throughput by hour (Ingress/Egress)
Reporting
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