Atmosphere® Communications Platform

Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.

Introduction

Atmosphere® Messaging

Features

Pricing

Case Studies

Why We Win

Conclusion

IntelePeer: a winning platform backed by winning support

Partner resources

Table of Contents

Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.

IntelePeer at a Glance

Our History

IntelePeer has been a stable and innovative leader in business communications since 2003

Average CSAT Score 4.75 out of 5

Rock-Solid Network 99.999% availability guarantee

Enterprise Focused Award-winning customer service

The Atmosphere® Communications Platform delivers

Ready-to-use, cloud-based, multi-channel business communications

Full API and extensibility

Advanced analytics

Touchless provisioning and automation

And enables our customers to

Deliver world-class communications experiences

Create more effective customer interactions

Improve business processes

We believe that business communications are meant for more than just simple interactions. It’s time to move beyond basic communications!

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Multichannel communications integrated seamlessly into your customer experience and business workflows for a complete business communications experience

Atmosphere® Communications Platform as a Service

Messaging Voice Automation Analytics Applications APIs

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Our Customers

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Covering every vertical with 1 million+ subscribers and 3,600+ customers

Healthcare & Pharma Financial Services Retail & Direct Response

Manufacturing

Education

Professional Services

Technology

Non-Profit

Consumer Goods

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What makes IntelePeer the right choice?

Expert Support

Talk to a real person every time you call in for help. We’re here 24/7 to

quickly solve any issue, big or small!

Buildable Solutions

Use our communication building blocks to create better business

processes and customer experiences.

Rock-Solid Network

Enjoy high-quality calling and peace of mind with our resilient network and

disaster avoidance capabilities.

Dedicated Account Managers

Have one point of contact to guide you through the deployment process and

everything that comes after.

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Atmosphere® Messaging

Create multi-channel interactions and more engaging customer experiences

Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.

Atmosphere® Messaging API

Atmosphere® Messaging provides a cost-effective, multi-channel communications solution that combines voice and messaging under one business phone number.

Key Features

Best Practices

Open APIs

Reporting Tools

Integrations

Redundancy

Scalability

Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.

Atmosphere® Messaging API

Perfect for:

Benefits:

Improve customer engagement with another method of communication

Support teams can troubleshoot while customers go about their day

Marketing teams can quickly respond to basic inquiries and provide product info

Sales teams can cut through the clutter of emails and phone calls

Create more streamlined internal and external processes with automations and integrations

Enterprises and contact centers who want to integrate SMS capabilities into their communications strategy and business

applications

Resellers who want to integrate SMS capabilities into their applications/platforms and sell those applications to their customers

Leverage APIs to enable business phone lines to send and receive SMS messages.

Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.

Atmosphere® Messaging API

Build a better customer experience with more effective interactions and self-service automations. Improve internal processes with deep integrations, complex flows, and analytics and reporting capabilities.

Common Use Cases

Appointment reminders

Mobile banking

Loyalty programs

E-commerce

Prescription refills

Restaurant reservations

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Use Atmosphere® Messaging to add a multi-channel user experience providing Customers enhanced means of communicating with your brand

With SMS, Customers can immediately and easily interact to find information, get updates, news and more

Custom Voice and Messaging applications built and hosted by IntelePeer

Process Automation

Self-Service

E-Commerce

Deep Integration and Complex Flows

Building a Better Customer Experience – SMS Messaging

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Pricing

The following prices apply for customers leveraging Atmosphere® Messaging via API:

Setup Fees

Enable Number for SMS FREE

MRCs

SMS-Enabled DID INCLUDED in DID MRC

SMS-Enabled TFN INCLUDED in TFN MRC

Usage

Inbound Messages $0.006 per Message*

Outbound Messages $0.006 per Message*

Features & Services

Access to live reporting tools and monthly MDRs INCLUDED

24x7x365 live agent support INCLUDED

* Term and Volume Commitment Discounts available

Case Studies

Create multi-channel interactions and more engaging customer experiences

Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.

Streamlining the prescription education and refill process

Over 14 major brands leverage Atmosphere® IVR for inbound and outbound interactions, including prescription information (customers calling in for side effects, interactions, etc.)

Outbound SMS notifications remind customers about prescription refills. Follow-up notifications remind/ask customer if they have refilled it and then customer can respond to stop or continue the notifications until filled.

Customer Story – Healthcare Helping pharmaceutical companies cultivate patient relationships

It’s time for your prescription refill! Reply 1 to fill.

Your prescription will be ready to pick up on Tuesday!

1

REMINDER: Your prescription is overdue for a refill. Reply 1 to refill, 2 if you have already picked it up , or STOP to unsubscribe.

2

Thanks for confirming you picked up your prescription! We appreciate your business.

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Automated Notification Delivery

Over 400K voice notifications per month

Outbound voice notifications for account updates and credit alerts triggered via API and bulk file

Late 2018: Customers can reply to notification and receive additional information via voice or SMS

Late 2018: Biometric authentication for inbound callers

Improving Customer Experience

Customer interaction data provided via analytics to Company

Customer Story – Credit Monitoring & Identity Protection Integrated into and enabling Core Product Functionality

Why We Win

Create multi-channel interactions and more engaging customer experiences

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Why We Beat the Traditional CPaaS Guys

Traditional CPaaS companies such as Twilio are all about APIs… ….with IntelePeer, APIs are only the beginning

Twilio: 99.95% uptime

IntelePeer: industry-leading 99.999% uptime

Redundant architecture

24x7 network performance monitoring

Industry-Leading Network Performance and Availability

Twilio: Start from scratch with a DIY model designed for developers

IntelePeer: committed to the enterprise and partnering with our customers to improve their customer experience and business productivity with

Ready-to-use services available through UC&C and Workstream Collaboration

Complete custom applications running in the IntelePeer cloud

Access to continuous innovation in accessibility, automation, and analytics

Get a Partner in Enterprise Communications

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Why We Beat the Traditional CPaaS Guys

Twilio: premium service subscription, high volume & term commitment required for dedicated, personalized support

IntelePeer: named Account Manager included in service at no additional cost, live support available 24x7x365

Dedicated Support

Twilio: retail rates, volume discounts

IntelePeer: At least 20% savings

Lower list prices with easily-accessible term and volume discounts

Leverage our expertise and best practices in communications to get to market quicker with less effort

Reduce TCO

IN CONCLUSION

The days of one-size-fits-all communications are over

Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.

Why Atmosphere® with IntelePeer?

A WINNING PLATFORM WITH WINNING SUPPORT

Complete Communications Combine cloud, contact center, and premises to address every business need

Increase Uptime Survive site outages with redundant connectivity, network-based routing, and automatic fail-over

Scale on Demand Quickly add capacity to meet changing demand and business needs

Deploy Quicker Access functionality online without the need for software deployments

Spend Less No costly equipment to purchase or deploy

Customized Solutions Get a solution and architecture that meets the unique needs of your business

Expert Support Deploy with confidence thanks to our expertise in voice services for premises and hosted environments

Dedicated Account Manager One point of contact through deployment and everything that comes after

Focused on Partner Success Fully-committed to delivering the tools and services that partners need

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Partner Tools

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Additional resources:

Atmosphere® Messaging datasheet

Boost Customer Engagement with SMS (Infographic)

Atmosphere® Voice Services datasheet

Atmosphere® SIP Trunking datasheet

Implementation & Solution Design datasheet

www.IntelePeer.com

155 Bovet Rd, Suite 405 San Mateo, CA 94402

(650) 525-9200

Partner Programs

partnerprograms@intelepeer.com