The latest and greatest of Atlassian Octobe! '13

Sven Peters

@svenpethttp://svenpet.com

Happy Ambassador

JIRA Service Desk

Confluence Questions

Requirements Flow

Expect big news

Confluence Requirements

Plan to Dev Workflow

Plan to Dev Workflow

Confluence JIRA

Requirements Blueprint

Single Click Issue Creation

Remove Cursor - distracting.

Fade out background at start

Need to call out success message at top

Then call out issues once created

Plan to Dev Workflow

Confluence JIRA

sm!th

Plan to Dev Workflowsm!th

Confluence Questions

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agile methodologies.

A S K A Q U E S T I O N

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A N S W E R S

Q U E S T I O N S

Q U I C K N A V I G A T I O N

Q U E S T I O N S M A C R O S

S E A R C H R E S U L T S

Find experts

legal

poker

pr

build-engineering

events

agile

Agile is a software development methodology based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. Many teams within Atlassian use it - see Agile Atlassian page or speak to @Alana Grant, Scrum Master!26

questions 16 questions this month * 5 questions this week * 2 unanswered

Agile development

T O P I C E X P E R T S

legal

poker

pr

build-engineering

agile

E X P E R T I S E P R O F I L E events agile

socialJIRA Agileconfluence

other

events

Find an expert by name or topic events agile

B e t a - a t l a s s i a n . c o m / q u e s t i o n s

Development Team

IT Team

IN

JIRA Service Desk

QUEUES SLAs REPORTSPORTAL

PORTAL

System access

Purchase Request

Purchase Request

Problem report

WAITING FOR SUPPORT

UNTRIAGED

WAITING FOR APPROVAL

IN PROGRESS

BACKLOG

BLOCKED EXTERNALLY

QUEUES

SLAs

0:23

0:23T I M E R E M A I N I N G

0:23T I M E R O N

0:23T I M E R P A U S E D

M O R E T H A N 1 H O U R

0:231:05

0:45L E S S T H A N 1 H O U R

1:05

0:29L E S S T H A N 3 0 M I N U T E S

0:45

0:29M I S S I N G S L A

-0:01

-0:01S L A F A I L E D

-0:35

S L A M E T

-0:350:42

0:42

Multiple SLAs per issue

Multiple SLAs per issue

Different issues, different targets

J Q L :Priority = Blocker

Different issues, different targets

J Q L :Priority = Major

Different issues, different targets

J Q L :Reporter in group(“bosses”)

Different issues, different targets

REPORTS

Are we on top of inbound requests?

SLA Target

What did that mean for our targets?

OUTGONE

HOME!

GONEHOME!

H e l p i n g I T t e a m s g o h o m e e a r l i e r .

JIRA Service Desk

Confluence Questions

Requirements Flow

Big newsDECEMBER 13

NOW!

JANUARY 14

Rock On!

svenpet.com/talks

@svenpethttp://svenpet.com