Atlassian Q&A - Inside and Out
-
date post
21-Oct-2014 -
Category
Education
-
view
368 -
download
1
description
Transcript of Atlassian Q&A - Inside and Out
![Page 1: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/1.jpg)
![Page 2: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/2.jpg)
JEREMY LARGMAN • KNOWLEDGE GURU • ATLASS IAN • @J_LARGE
Atlassian Q&AINSIDE AND OUT
JOHN WETENHALL • CONFLUENCE MARKETING MANAGER • ATLASS IAN • @JPWETENHALL
![Page 3: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/3.jpg)
MAGIC OF ANSWERS
JEREMY LARGMAN • KNOWLEDGE GURU
QUEST IONS I S BORN
JOHN WETENHALL • MARKETING GUY
![Page 4: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/4.jpg)
HOW CAN YOU DO IT?
MAGIC BEHIND QUESTIONS
MAGIC BEHIND ANSWERS
INTRODUCTION
Atlassian Q&A
![Page 5: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/5.jpg)
Who’s Jeremy?
![Page 6: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/6.jpg)
![Page 7: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/7.jpg)
Answers is a success...2.2 Million VisitorsOver 50K Questions (150 per day)90% Answer rate (StackOverflow is 77%)40% Answered in under 1 hour
![Page 8: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/8.jpg)
![Page 9: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/9.jpg)
![Page 10: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/10.jpg)
![Page 11: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/11.jpg)
![Page 12: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/12.jpg)
Not just a tool...It’s an experience
![Page 13: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/13.jpg)
Why do we need Answers?Support was growing fast
Many Add-ons are out of support scope
Atlassian has a self-service model
Allow customers to help themselves
The Atlassian Community is powerful
![Page 14: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/14.jpg)
HOW CAN YOU DO IT?
MAGIC BEHIND QUESTIONS
MAGIC OF ANSWERS?
INTRODUCTION
Atlassian Q&A
MAGIC BEHIND ANSWERS
![Page 15: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/15.jpg)
How do you create Answerers?
![Page 16: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/16.jpg)
NATURALGROWTH
GAMIF ICATION WORKS!
![Page 17: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/17.jpg)
Gamification works
![Page 18: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/18.jpg)
![Page 19: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/19.jpg)
![Page 20: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/20.jpg)
![Page 21: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/21.jpg)
![Page 22: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/22.jpg)
NATURALGROWTH
GAMIF ICATION WORKS!
SUPPORTTEAMJUMPS
ON
NEEDS A PUSH
![Page 23: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/23.jpg)
![Page 24: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/24.jpg)
NATURALGROWTH
GAMIF ICATION WORKS!
SUPPORTTEAMJUMPS
ON
NEEDS A PUSH
CRITICALMASS
REDESIGN
![Page 25: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/25.jpg)
![Page 26: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/26.jpg)
![Page 27: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/27.jpg)
![Page 28: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/28.jpg)
![Page 29: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/29.jpg)
![Page 30: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/30.jpg)
![Page 31: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/31.jpg)
Who’s John?
![Page 32: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/32.jpg)
HOW CAN YOU DO IT?
MAGIC OF QUESTIONS?
MAGIC BEHIND ANSWERS
Atlassian Q&A
MAGIC BEHIND QUESTIONS
INTRODUCTION
![Page 33: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/33.jpg)
Questions at work
![Page 34: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/34.jpg)
![Page 35: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/35.jpg)
Email?
![Page 36: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/36.jpg)
(Hip)Chat?
![Page 37: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/37.jpg)
60%of workers email/IM colleagues
Source: CMS Wire, "Enterprises Waste Time Searching for Documents"
![Page 38: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/38.jpg)
Do you like answering those questions?
![Page 39: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/39.jpg)
![Page 40: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/40.jpg)
What’s wrong?
![Page 41: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/41.jpg)
65%of information is exchanged
via emailSource:
Huddle, "State of the Enterprise Information Landscape."
![Page 42: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/42.jpg)
![Page 43: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/43.jpg)
![Page 44: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/44.jpg)
What did we build?
![Page 45: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/45.jpg)
Essential features
topics people gamification
![Page 46: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/46.jpg)
![Page 47: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/47.jpg)
It was an experiment
![Page 48: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/48.jpg)
At first, a trickle
![Page 49: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/49.jpg)
(success)
![Page 50: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/50.jpg)
Atlassian adoption
![Page 51: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/51.jpg)
Open company, no bull$h!t
![Page 52: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/52.jpg)
Topics
BROWSE BY TOPIC
![Page 53: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/53.jpg)
What questions can I answer at
the September Sydney all-staff?
SCOTT FARQUHAR, CO-FOUNDER
”“
![Page 54: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/54.jpg)
ADD TOPICS
![Page 55: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/55.jpg)
SherifProduct Manager
MichaelDev Lead
DominicEngineering
![Page 56: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/56.jpg)
DanaFinance
BradSystems Architect
![Page 57: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/57.jpg)
Voting
VOTE FOR ANSWERS
![Page 58: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/58.jpg)
Voting
![Page 59: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/59.jpg)
New hires
![Page 60: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/60.jpg)
Atlassian veteranConfluence Developer
New guyConfluence Developer
Issac Anna
![Page 61: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/61.jpg)
What are some great links and
resources for a new developer?
I SSAC GERGES , NEW CONFLUENCE DEVELOPER
”“
![Page 62: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/62.jpg)
Issac’s question
TOPICS
![Page 63: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/63.jpg)
Watch topics of interest
CLICK TO WATCH
![Page 64: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/64.jpg)
Answer!
![Page 65: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/65.jpg)
![Page 66: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/66.jpg)
No picture?
![Page 67: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/67.jpg)
Discover questions
QUESTIONS IN SEARCH
![Page 68: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/68.jpg)
How can I update my photo on
directory.atlassian.com? KRZYZSTOF P IWOWAR
”“
![Page 69: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/69.jpg)
@ mentions connect Q to A
@ MENTION COLLEAGUES
![Page 70: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/70.jpg)
Problem solved!
![Page 71: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/71.jpg)
the list goes on...
![Page 72: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/72.jpg)
HOW CAN YOU DO IT?
MAGIC BEHIND QUESTIONS
MAGIC BEHIND ANSWERS
Atlassian Q&A
HOW CAN YOU DO IT?
INTRODUCTION
![Page 73: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/73.jpg)
Discovery
SearchTopics
FOUNDERS
DEVELOPMENT
J IRA
BEER
![Page 74: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/74.jpg)
Discovery
Popular
![Page 75: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/75.jpg)
Connecting Q with A
@ mentions Watch topics
![Page 76: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/76.jpg)
Validation
Voting Experts
![Page 77: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/77.jpg)
1. Think longterm
![Page 78: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/78.jpg)
2. Seed content
![Page 79: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/79.jpg)
ExecutivesInternal Experts
3. Enlist help
![Page 80: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/80.jpg)
4. Identify incentives
![Page 81: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/81.jpg)
![Page 82: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/82.jpg)
atlassian.com/questions
Sign up for the beta!
We love feedback!
![Page 83: Atlassian Q&A - Inside and Out](https://reader033.fdocuments.in/reader033/viewer/2022051512/54477242afaf9f61178b4a0d/html5/thumbnails/83.jpg)
Text code below to 22333or visit http://bit.ly/18efjJ2
Atlassian Q&A - Inside and Out
To join this session, send text 136888 to
AWESOME = 1I
PRETTY GOOD = 1H
NOT BAD = 1G
MEH = 1F
Rate this Talk