Atlas Honda Internship by Salman Awan

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Im Salman Awan. This is my final MBA internship report. Hopefully people will find it useful. For more help you can mail me:fraulong_sal@yahoo.comCheers

Transcript of Atlas Honda Internship by Salman Awan

INTERNSHIP REPORT

Submitted To:

Mr. ATIF RANASubmitted By:

SALMAN AWAN MI-107-030Program: MBA (HRM)

Department of Management Sciences The University of Lahore June 10, 2009.

Table of ContentsLIST OF TABLES ....................................................................................................................... iv LIST OF FIGURES ...................................................................................................................... v

ACKNOWLEDGEMENT ........................................................................................................... 1 EXECUTIVE SUMMARY .......................................................................................................... 2 INTRODUCTION ....................................................................................................................... 31. 1.1 1.2 1.3 ORGANIZATIONAL GOALS & ACHIEVEMENTS ........................................ 4 STRATEGIC GOALS ............................................................................................4-6 MILESTONES OF THE COMPANY ...................................................................7-8 CODE OF ETHICS .............................................................................................. 9-10

2.

INDUSTRY REVIEW ................................................................................... 112.1 BACKGROUND .................................................................................................... 12 2.2 RESEARCH METHADOLOGY ....................................................................... 13-14 2.3 THE GLOBAL MOTORCYCLE INDUSTRY .................................................. 15-16 2.4 PAKISTANS INDUSTRY ................................................................................ 16-20 2.5 ORIGINAL EQUIPMENT MANUFACTURERS & STAKEHOLDERS ........ 21-22 2.6 COSTING OF CHINESE MOTORCYCLES ......................................................... 23 2.7 INCIDENCE OF TAXATION ............................................................................... 24 2.8 REGIONAL COMPETITOR ANALYSIS ........................................................ 25-26 2.9 MOTORCYCLE PRODUCTION POTENTIAL IN PAKISTAN .................... 27-28 2.10 PROBLEMS FACED BY COMPONENT MANUFACTURERS AND THEIR SOLUTIONS .................................................................................................................. 29-30

DEPARTMENTS UNDERSTUDY DURING INTERNSHIP ........................................... 31 HUMAN RESOURCE DEPARTMENT ............................................................................... 32 FUNCTIONS OF HUMAN RESOURCE DEPARTMENT ................................................ 33 3. RECRUITMENT & SELECTION PROCESS ........................................... 343.1 STANDARD OPERATING PROCEDURES (SOPs) & RATIONAL FOR RECRUITING & SELECTION ........................................................................................... 35 a. INDUCTION PLAN ......................................................................................... 35-38 4. 4.1 4.2 TRAINING & DEVELOPMENT ........................................................................ 39 TRAINING OBJECTIVES ...................................................................................... 39 EMPLOYEE TRAINING & DEVELOPMENT STRATEGIES ........................ 39-40i

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4.3 TRAINING POLICY ......................................................................................... 40-42 4.4 TRAINING PROCESS ........................................................................................... 43 4.5 STANDARD OPERATING PROCEDURES (SOPs) & RATIONAL FOR TRAINING & DEVELOPMENT ....................................................................................... 44

HUMAN RESOURCE HIERARCHY AT AHL ................................................................... 45MISS ASMA (HR MANAGER) ......................................................................................... 46 SOPs & RATIONAL FOLLOWED BY MISS ASMA........................................................ 47 Mr. OMER AKRAM (EXECUTIVE HR) ........................................................................... 48 SOPs & RATIONAL FOLLOWED BY Mr. OMER AKRAM ........................................... 49 Mr. SYED ZEESHAN HAIDER (EXECUTIVE HR) ......................................................... 50 SOPs & RATIONAL FOLLOWED BY Mr. SYED ZEESHAN HAIDER ........................ 50 Mr ABDUL HAQ (EXECUTIVE HR)................................................................................ 51 SOPs & RATIONAL FOLLOWED BY Mr. ABDUL HAQ .............................................. 51

HUMAN RESOURCE PROJECT ..................................................................................... 52-53 ADMINISTRATION & I.R HIERARCHY AT AHL .................................................... 54-55Mr. RIZWAN RASOOL (EXECUTIVE ADMIN. & I.R) ............................................. 56-57 SOPs & RATIONAL FOLLOWED BY Mr. RIZWAN RASOOL ................................ 57-58 MISS HUMAIRA (EXECUTIVE ADMIN. & I.R) ............................................................. 59 SOPs & RATIONAL FOLLOWED BY MISS HUMAIRA ........................................... 59-60 Mr. SHAHZAD SARWAR ((EXECUTIVE ADMIN. & I.R)............................................. 61 SOPs & RATIONAL FOLLOWED BY Mr. SHAHZAD SARWAR ........................... 61-65

5. 5.1 5.2 5.3 6. 6.1 a. b.

INSTITUTIONAL SALES ................................................................................... 66 SALES & SPARE PARTS HIERARCHY............................................................... 66 INSTITUTIONAL SALES PROCESS.................................................................... 67 SOPs & RATIONAL FOLLOWED IN INSTITUTIONAL SALES ...................... 67 SPARE PARTS ...................................................................................................... 68 SOPs & RATIONAL FOLLOWED IN SPARE PARTS ........................................ 69 HUMS STRATEGY ........................................................................................... 69-70 CRITERIA FOR DEALER MAKING ............................................................... 71-72

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7. 7.1 7.2

SERVICES ............................................................................................................. 73 SERVICES HIERARCHY ...................................................................................... 73 CUSTOMER CARE CENTER .......................................................................... 73-75

SWOT ANALYSIS ................................................................................................................... 76

RECOMMENDATIONS & CONCLUSION ....................................................................... 77

REFRENCES Appendices

................................................................................................................................. 83

Appendix A ...............................................................................................ABSENCE FORM Appendix B ................................................................. ACCEPTANCE OF RESIGNATION Appendix C.................APPOINTMENT FOR EMPLOYMENT INTERVIEW & TESTING Appendix D ............................................................... TERMINATION OF EMPLOYMENT Appendix E ......................................EMPLOYEE EMERGENCY NOTIFICATION FORM Appendix F ........................................................................... ACCEPTANC E OF TENDER Appendix G ......................................................................................JOB ANALYSIS FORM Appendix H ........................................................ LETTER TO CONFIRM EMPLOYMENT Appendix I ....................................................................................................... QUOTATION

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LIST OF TABLESTABLE 1: TABLE 2: TABLE 3: TABLE 4: TABLE 5: TABLE 6: TABLE 7: TABLE 8: TABLE 9: TABLE 10: WORLD PRODUCTO OF MOTORCYCLES..15 SALES OF MOTORCYCLES I PAKISTA .17 RELATIO SHIP B/W PER CAPITA I COME & EW MOTORCYCLE PURCHASE19 PROJECTED DEMA D FOR EW MOTORCYCLES20 MARKET SHARE OF MAJOR OEMs.21 I DUSTRY CAPACITY BY OEM ORIGI & MODEL...22 COSTI G FOR 70-CC CBU MOTORCYCLE FROM CHI A23 TOTAL TAXATIO DETAIL O O E U IT OF MOTORCYCLE..24 DURATIO OF I DUCTIO ...37 DURATIO OF I DUCTIO .38

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LIST OF FIGURESFIGURE 1: FIGURE 2: FIGURE 3: FIGURE 4: FIGURE 5: FIGURE 6: FIGURE 7: FIGURE 8: FIGURE 9: FIGURE 10: FIGURE 11: FIGURE 12: FIGURE 13: FIGURE 14: FIGURE 15: FIGURE 16: ATLAS GROUP COMPA IES6 MILESTO ES OF THE COMPA Y7-8 RESEARCH METODOLOGY14 GROWTH I MOTORCYCLES SALE I PAKISTA .18 RELATIO SHIP B/W PER CAPITA I COME & EW MOTORCYCLE PURCHASE......19 PROJECTED DEMA D FOR EW MOTORCYCLES.20 MARKET SHARE OF PAMA & O -PAMA MEMBERS22 TAX O O E U IT OF MOTORCYCLE24 RECRUITME T & SELECTIO PROCESS...34 TRAI I G PROCESS43 HUMA RESOURCE HIERARCHY AT AHL...45 ADMI ISTRATIO & I.R HIERARCHY AT AHL..54 SALES & SPARE PARTS HIERARCHY.66 I STITUTIO AL SALES PROCESS......67 SERVICES HIERARCHY.73 CHALLE GES 08/09.75

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ACKNOWLEDGEMENTThroughout six weeks duration of my internship period I got tremendous support from all the staff at AHL (plant and sales office) they helped me in every possible way. office), Dr. Usman Zafar and Mr. Atif Rana ( (internship coordinator) have been great motivators and supporter