ATI print management software Sales & Marketing … print management software Sales & Marketing...

ATI print management software

Sales & Marketing Guide for Resellers

July 2016

ATI software – Sales Guide

July 2016

of 19 July 2016 v.1.2

Preface

This document has been prepared as a guide for resellers of ATI software. It provides a briefing to resellers’ sales and

marketing teams, outlining the principal attributes of the software suite, the benefits it brings to the reseller, the benefits

it brings to end users, together with recommendations on where, how and why it should be sold.

There are details in the Appendix of the collateral that is available for supporting the promotion of the software. These

include: product flyers, presentation Powerpoints, case study success stories, as well as details on licensing, how to obtain

trail evaluation software for prospective customers and Not For Resale licenses for reseller demonstration and training

purposes.

ATI contact details for day to day operations

Name

Title Email Mobile

Executive and Sales

Peter Owles Director [email protected] +44 7900 270 777

Marketing

Julia Lopez Marketing coordinator

[email protected] N/A

Development

Nick Wells Technical Operations Manager [email protected] N/A

Technical

Gary Padbury Product Manager [email protected] +44 7831 689 391

Order Processing

Jacqui Stevenson Logistics Supervisor [email protected] N/A

ATI website

www.ati-uk.com

mailto:[email protected]





http://www.ati-uk.com/


July 2016

of 19 July 2016 v.1.2

Contents

1. Product solution overview

2. Product solution value proposition

3. Product suite modules

4. Some key features

5. Benefits for the reseller - General benefits

- Benefits for the reseller - Production Print sales division

- Benefits for the reseller – Office MFP sales division

6. Benefits for the customer - General benefits

- Benefits for customer print room operations

- Benefits for customer office departmental operations

o from ATI rules based printing

o from ATI job ticketing

o from ATI variable data forms output

- Customer financial control benefits

7. Market positioning

8. Licensing and pricing

9. Software maintenance and support

10. Product documentation and sales collateral

11. Training for resellers

Appendix


July 2016

of 19 July 2016 v.1.2

1. Product solution overview

The ATI docQmanager suite of software is a highly adaptable family of software modules for addressing a wide range

of print management workflow requirements within both corporate office MFP systems and production print,

whether that is IT production printing or an in-house reprographics print room.

Because the functionality of the product suite spans the office and production print environments it provides an

extremely valuable component for supporting the concept of Managed Print Services (MPS) in any organisation. It is

ideal for medium to large organisations which have office pull printing systems along with in-house reprographics

print rooms. Designed to integrate with leading third party cost recovery systems, including Equitrac, Pcounter,

PaperCut, Safecom and YSoft, it is particularly powerful where print cost accounting is required, such as found in

education, municipal offices for local government, law firms and some corporates.

This core product functionality is additionally enhanced by two further separate modules, one for rules based network

printing (docQrules) and the other for variable data forms output management (docQforms) which very effectively

uses the simplicity and power of Microsoft Word as its formatting tool.

2. Product solution Value Proposition

The docQmanager suite of products delivers operational efficiencies to print job output management in a range of

functions. These can include:

IT data-centre printing with print queue management and automated job workflow as well as variable data output formatting. In-plant reprographic print rooms providing output management within the print room along with electronic job ticketing for remote print job submission, management of hard copy photocopy jobs and the provision of miscellaneous supplies by way of a “shop” feature option.

Convergent scenarios where organisations seek to rationalise print operations by merging IT data-centre and reprographics print functions. Enhanced office pull printing (known as OneQ printing) with a job ticket acting like an intelligent universal driver with print rules to direct jobs to the office pull printing system or to the central in-house print room as appropriate.. Standard network print server rules printing such as simply controlling email printing, decolourising print jobs, forcing duplex and economy modes, etc.

Special print applications through customisation of the powerfully configurable products, combined with bespoke programming if required.

In all these areas workflow processes may be automated and disciplines enforced to enhance procedures, reduce

print costs, help meet print deadlines, save business operations staff time and avoid cost of errors.


July 2016

of 19 July 2016 v.1.2

3. Product suite modules

3.1. A brief description of the core product and other modules .

docQmanager

The core product providing simple to use and powerful production print queue management with “hold & release” functionality for IT variable data business application printing as well as Central Reprographics Department/Print on Demand type operations.

Optional add-on modules

docQview PCL Postscript

The base docQmanager product provides job preview and page reprint functionality for native Windows data format. These two snap-in module options (one for PCL and the other for Postscript) provide the same added functionality for print data streams that are PCL or PostScript encoded

docQticket server & clients

For remote submission of jobs to a central print room with an electronic job ticket, using either simple “file/print” from the application or “web to print” file upload. This module also provides for management of hand carried “hardcopy” jobs using the same electronic job ticket for control.

OneQ server Used instead of and replaces the standard docQticket server in a OneQ system to provide the OneQ job ticket form and functionality for configuring the OneQ rules process. Standard job ticket client licenses are added as required in the same way as for standard job ticketing.

OneQ connector

Required only for OneQ systems. A connector module needs to be installed on each “pull print” system network server to provide OneQ functionality with job ticketing.

docQcollate An add-on module to docQticket client which enables multiple separate jobs to be collated and submitted under the control of a single job ticket. (Note: Not currently available for OneQ systems)

docQsplit Separates colour pages from black and white pages within a ticketed print job and automatically routes the colour pages to a colour device and the non colour pages to a monochrome printer to help increase productivity and save cost. (Note: Not currently available for OneQ systems)

docQforms Variable data formatting software providing automated variable forms output applied to flat host system data with forms created using the simplicity of Microsoft® Word©.

Complementary product to docQmanager suite

docQrules Enterprise edition

A separate and distinct product from docQmanager, which runs as a service on network print servers to police who prints what where and provide rules based printing. With its Advanced Mode feature it is also an extremely valuable tool for addressing special situations which require conditional print job modification. (See Appendix for a range of examples)

docQrules SMB edition

The Small / Medium Business edition of docQrules, which is limited to 15 queues and has no Advanced Mode, provides a simple solution for basic cost cutting on network printing, e.g. de-colourising and limiting email pages printed.


July 2016

of 19 July 2016 v.1.2

3. Product suite modules (Cont)

3.2 How the components typically sit within an organisation

The docQmanager core product and docQrules are separate and distinct print queue management

products which can stand alone in their own right and be used to meet a wide range of print output control

needs in different environments. (See the variety of case study examples listed in the Appendix). The

diagram below outlines all the ATI software modules and how they may typically fit together as a whole

integrated solution for an organisation with an in-house reprographics / print room and departmental

network with a “pull print” system and job cost recovery.

9999999999999999

The diagram illustrates:

docQrules - as a stand alone item on the departmental network print server applying rules to

modify or route jobs

docQforms – providing variable forms output of flat host system data from line of business

applications

docQmanager – in the print room managing output of IT transactional jobs and ticketed document

jobs with reporting back into a cost recovery system

docQview & docQsplit – as add-on options for the print room giving PCL & Postscript job preview

and colour split of jobs within docQmanager

docQticket & docQcollate - controlling remote submission of document jobs via “file/print” or web

browser upload. Hand carried hardcopy jobs may also be managed by docQticket.

OneQ printing - an enhanced version of docQticket job submission whereby print rules are

incorporated within the job ticket to act like an intelligent universal print driver to front all

print jobs going to the Pull Print system and the Print Room. (See Section 7.2.)


July 2016

of 19 July 2016 v.1.2

4. Some key features Some key features of the ATI software suite are:

Open system functionality The ATI solution is an “open system” which works with any MS Windows supported device, thus protecting the interest of end users by providing flexibility in the choice of hardware and avoiding the risks of “lock-in“ to any one MFD manufacturer when it comes to equipment renewal. Works with documents and transactional data The core queue management system accommodates both document jobs and transactional variable data jobs allowing convergence of those two functions in the print room. Seamless integration with accounting software A standard feature of the software is its seamless integration with Equitrac, PaperCut, PCounter, SafeCom, or YSoft cost recovery software systems to provide full integrity of accounting across the network and through to the print room, with the added advantage that finishing costs and any other off-line print room costs may be included and automatically accounted for within the same accounting system. Readily customisable The print room user interface may be readily configured to match operators’ preferences for layout and content, while a powerful on board scripting feature enables automated workflows and user notifications to be tailored to needs. Job ticket formats may be selected and themed to match corporate styles.

Simplicity The software is simple to install and simple to operate with a familiar Windows “look and feel” and simple “drag and drop” functionality; consequently initial training and retraining costs are minimised.

works with any manufacturer’s Windows

supported device and also Fierys

document jobs

hardcopy jobs

host system

transactional jobs

custom job tickets to match

needs and corporate style

customisable print room GUI to match

requirements and user preferences

scripting engine for automating

custom workflows

job cost accounting integration


July 2016

of 19 July 2016 v.1.2

5. Benefits for the reseller

5.1. General reseller benefits

ATI software gives resellers a software solution suite which:

Provides support for Managed Print Services (MPS) projects - spanning the office and production print

environments, the ATI suite presents the reseller a valuable software toolbox for supporting the provision of

MPS.

Helps response to tenders - being a broad and adaptable suite of products, providing plenty of scope for

customisation where demanded, it helps resellers tick all the boxes on invitation to tender documents.

Builds additional revenues – creates new revenues for resellers from professional services and recurring annuity

income from maintenance.

Aids customer retention – through the reseller becoming more deeply embedded within customers’ day to day

business systems operations beyond just the hardware.

Helps sell hardware – by extending the reseller offering and meeting more customer needs.

5.2. Benefits for the reseller - Production Print sales division

The ATI software suite is of value to the production print salesman because it:

Works with both transactional data and document jobs - thus offering more to the print room and facilitating

the potential business benefits from convergence – i.e. merging IT printing in with Reprographics operations

Addresses a wide range of customer requirements needs - whether it is IT output or job ticketed

document production, the core product gives mainframe like print queue control away from the host system and

provides all the basic functionality to meet most requirements for output management, including: cluster

printing, job splitting, “round robin” printing, automated failover, “hold & release”, copy & move, preview and

reprint, etc., as well as the opportunity for customised workflows using the on board scripting capability.

Offers variable data output formatting – docQforms provides a further solution offering for the production print

reseller. Host system flat data can be formatted on the fly to output quality line of business documents. A unique

selling point is that it uses the simplicity of Microsoft Word as the formatting tool while maintaining throughput

performance.

Captures and grows print volumes - Job ticketing provides a mechanism for capturing increased volume for the

production devices in the print room

- increasing “clicks”

- increasing demand for new equipment

- helping build the Return On Investment (ROI) story for the print room

Supports other manufacturers devices through being an open system which works with any Windows supported

device. This can facilitate a reseller gaining an initial hardware footprint in a print room without having to swop

out all the existing equipment up front. Similarly, for resellers supplying a range of manufacturers equipment, it

allows a “mix and match” approach to offering the best solution.


July 2016

of 19 July 2016 v.1.2

5.3. Benefits for the reseller - Office MFP sales division

The breadth of ATI software functionality provides a toolkit for the office division salesman to extend the customer

discussion and open new business opportunities through:

Simple cost saving print rules offering

docQrules SMB small/medium business edition provides a very simple, low cost, fast pay back, solution to open

a customer discussion. Perhaps merely on how to cut the cost of office email printing, or prevent printing web

pages in colour

Meeting office systems special requirements

ATI docQrules software can be used to meet a whole range of requirements beyond that given by general pull

printing systems software. Examples include:

- Controlling print job load on the network

- User friendly job renaming for secure job release

- Print job modification on the fly to enable “plug & play” replacement of another manufacturers’ legacy

equipment

Examples of these and other interesting special applications can be seen in the ATI software case study success

story pack. (See Appendix for listing)

Linking the office to the print room

Where organisations have an in-house print room, job ticketing provides the office systems salesman an

additional solution offering for the office environment as well as giving an extended opportunity for hardware

into the print room.

Promoting this in the form of the ATI “one Q” solution gives the optimum rules based “universal driver” type

solution for departmental printing in this environment. (Go to the ATI website to see how it works)

Creating the path to future business

Even if the print room happens to be supplied by another manufacturer or reseller the opportunity exists for the

office salesman because ATI software is an open system which works with any Windows supported device. This

means job ticketing can be introduced and deployed to interface with the existing print room equipment, leaving

open the opportunity for the reseller to address the print room installed base at a later date.


July 2016

of 19 July 2016 v.1.2

6. Benefits for the customer

6.1. General customer benefits

General benefits accruing to end user organisations selecting ATI software products include:

Overall business efficiency gains deriving in many areas from using the software to: simplify processes, enforce

disciplines, automate workflow, reduce errors, facilitate better ways of working and increase productivity

Freedom in selection of hardware manufacturer through being an “open system” which works with any

Windows supported device. This avoids lock-in for the customer and allows a mix of manufacturer’s equipment if

desired.

Increased users awareness of cost of printing as a result of print rules and messaging which can be built into a

configuration.

Ease of customisation including freedom to match in-house corporate style

A contribution to meeting corporate environmental “Green” targets where relevant

6.2. Benefits for customer print room operations

In the print room docQmanager provides:

- a simple to operate disciplined structure for job output management - a common user interface for managing all job types whether they are: - job ticketed document jobs - hard copy photocopy jobs - host system transactional data print jobs

To print room operations it provides a system which:

Helps meet performance targets and print deadlines as a result of productivity gains deriving from product features, e.g. automating aspects of print production workflow, cluster printing, load balancing, colour split, etc.

Improves customer service through providing a simple to use job submission mechanism, with faster job turn round, as well as automated user messaging to keep them informed on job progress and status.

Captures more work and increases print room volume as a result of print rules and the improved job submission process with job ticketing, -

Adds support to the print room business case - the new “Shop” feature is a further example enabling services to be extended to support continuing investment in print room assets

Reduces risk of operator errors – as a consequence of the intrinsic disciplines within an electronic job ticketing system with automated driver configuration and other features.

Reduces administration time on reporting and accounting either from docQmanager’s own job logging capability or from integration with the cost recovery system used for the office pull printing system.


July 2016

of 19 July 2016 v.1.2

6.3. Benefits for customer office / departmental operations

The benefits brought to an organisation’s departmental office operations by deploying ATI software can be many and

varied.

6.3.1. Customer benefits from docQrules

The benefits that can be gained from docQrules for departmental office operations broadly separate out into:

Print cost control from rules to meet department budgets

This may be from simply forcing printing in duplex to save paper, or controlling email printing by decolourising

and limiting pages printed, or routing jobs to cheaper to run devices.

Resolving varied network printer problems and special requirements

Addressing these may often entail job modification using the power of the product’s advanced Mode. Refer to

the various case study examples listed in the Appendix which include such things as:

Image shift correction to facilitate printer replacement

Printer click charge correction

User friendly job naming for Equitrac “Follow you” printing.

6.3.2. Customer benefits from ATI job ticketing

The key benefits for office departmental operations from adopting ATI job ticketing include:

Improved operational staff productivity Whether users are departmental office staff, academic professionals, fee earners in a law firm, or any other type of user on the network, docQmanager job ticketing gives users a simple and easy to use system for submitting jobs to a central print room from their desktop wherever they may be. More flexible ways of working ATI’s job ticket licensing system, which is now based on the number of named users, allows job ticket clients to be freely installed on any number of machines within an organisation. Thus a named licensed user is able to submit jobs from any suitably enabled machine from anywhere in the organisation. Simplified job submission for users Whether it is by “file/print” from the application or web browser upload of a job, the job ticket is designed to lay out the details of what needs to be completed to define the job requirements without the complexities often presented by manufacturers’ device drivers. Saved time for users Through delegating work to the experts in the print room rather than spending time doing it themselves on departmental MFPs - submitting jobs from their desktop and avoiding walking to print room. Improved user cost awareness Dynamic job cost display on the face of the job ticket helps users to make decisions on how and where best to print. Better informed users Automated emails or pop-up messaging providing updates as work progress through the print room keeps user informed of their job status. Better and more certain quality print jobs Better quality documents intrinsically result from work being done by skilled print room staff on production equipment designed for the job, as opposed users doing it themselves on departmental MFPs.


July 2016

of 19 July 2016 v.1.2

6.3.3. Customer benefits from ATI variable data forms package

With ATI docQforms using the power and simplicity of MS Word as the design tool, significant benefits accrue to the

user departments, including:

Forms design independent of IT

While IT control and maintain the host data, document output format and day to day changes can be controlled

by the business user operations department without relying on IT. This gives the user department flexibility to

make timely forms amendments and reduces the burden on IT.

Avoids IT host programming costs

By user departments being able to modify documents themselves the cost of expensive host system

programming is avoided, along with the need to rely on scarce IT resource for design changes, with its potential

implications of availability to match desired user department deadlines.

No expensive training / retraining costs

With MS Word being the formatting tool, changes may be implemented by regular departmental office staff and

there is no requirement for extensive and expensive specialist user training and retraining.

6.4. Customer financial control benefits

Financial benefits for an organisation include:

Indirect cost savings deriving from a whole range of operational efficiencies both within the print room and the

departmental user groups. Also user awareness of cost of printing can be enhanced through interactive messaging in

the user interface dialogues so as to help reduce such cost.

Direct cost savings quantifiable in terms of paper usage and click charges can be obtained from the application of

rules based printing

Improved print accounting and charging with less administration results from docQmanager’s integration with cost

recovery systems to provide a common accounting and reporting system, whether jobs are printed on the

departmental network or routed to the print room. Where external client billing is required, e.g. law firms, this

integration gives a strong control to ensure full automated cost recovery billing.

Rationalisation of investment in production print equipment can be achieved by organisations as a result of

docQmanager being able to accommodate both transactional data output and document printing. The opportunity

exists for merging IT printing into the reprographics print room and processing all output using common production

print hardware managed by the docQmanager software platform.

Enhanced Return on Investment (ROI) from an organisation’s printing equipment assets and facilities. This is

intrinsically enhanced through operational efficiencies enabling higher through put and productivity.


July 2016

of 19 July 2016 v.1.2

7. Market positioning

7.1. Print queue management in any sector At its most basic level docQmanager povides a simple cost effective print queue management function for a whole

range of applications. This is not industry specific, nor limited to print rooms and includes such items as:

Simple “hold & release” for output from PlanetPress of other forms packages.

General data-centre print workflow management downstream from the host system

Simple load balance and automated failover for networked MFP business applications.

The case study success stories referenced in the Appendix illustrate some examples of how the product works across a

range of applications.

7.2. General Office – any organisation with “pull printing” and a central in-house print room Where organisations have a “pull printing” system for secure document release on office network MFPs and also have

a central in-house print room, ATI print management software is the ideal print job management solution to overlay

the “pull print” system and provide rules based printing, seamlessly linking the general office with the print room

using what is in effect an intelligent universal driver. (Go to the ATI website to see how it works.)

Where such organisations use job accounting on their system ATI software brings more added value through its

integration with the leading cost recovery systems from Equitrac, Papercut, Pcounter, SafeCom and YSoft, thus

providing integrity and consistency of accounting and print activity reporting no matter whether a job is printed on

the departmental network or submitted to the central print room.


July 2016

of 19 July 2016 v.1.2

7.3. Managed Print Services

The concept of Managed Print Services (MPS) must necessarily include a consideration of all aspects of print output within an organisation including both departmental office output, Central Reprographics Department (CRD) activities (where such a department exists) and IT print output, which every business must have.

ATI print management software originated for IT data-centre output management before the days of widespread digital copiers. From that base it has evolved to meet the developing business needs from the deployment of digital MFPs and thus provides a powerful tool kit for application within MPS projects. Part of the product evolution from its original IT queue management function has included using the same underlying product architecture and applying it to provide the engine for rules based printing on network print servers.

The wide range of case study success stories referenced in the Appendix illustrate the breadth and value that ATI’s offering can potentially bring to MPS scenarios.

7.4. Vertical markets where ATI software fits particularly well

7.4.1. Education

Academic activities of large schools, colleges and universities intrinsically demand the production of large volumes of

printed document output, all needing to be attributed to the relevant department cost centres and budgets . Such

establishments with central in-plant reprographics print rooms will benefit from ATI docQmanager to efficiently

manage the production process and provide a simple and effective system for staff and students to easily submit jobs

remotely to the print room, with the added benefit from the software also automatically handling the print room cost

allocations and reporting. Through facilitating use of the print room and its efficient operation, the system enhances

return on investment in print room assets as well as helping free up staff and student time for academic activity.

7.4.2. Government

The operations of Central and Local Government organisations generate large volumes of printed document output.

Those with central in-plant reprographics print rooms will benefit from ATI docQmanager software to efficiently

manage the production process and provide a simple and effective system for departments to easily submit jobs

remotely to the print room. Through facilitating use of the print room and its efficient operation, the system assists

return on investment in print room assets as well as freeing up departmental staff time to focus on their operational

activity. For Local Authorities who may be seeking to save cost by merging IT and reprographics operations and

rationalising their investment in hardware, docQmanager, with its ability to accommodate both variable data

transactional jobs and document jobs, can provide the print queue management platform to facilitate such change.

7.4.3. Legal / Professional services

Legal and other professional services firms with central in-house print rooms can benefit from adopting ATI

docQmanager software to provide a simple and efficient system for remote submission to the print room. Such

organisations generally have a requirement to fully account for and recharge clients for print, copy and scanning

activity costs. ATI’s in-built integration with Equitrac, PaperCut, PCounter, SafeCom and YSoft, the leading third party

cost recovery systems used in such organisations, provides a particularly strong fit for ATI software in this market

sector.


July 2016

of 19 July 2016 v.1.2

8. Licensing and pricing The ATI end user software licence is a perpetual licence which entitles the licensee to use without time limit the

respective software modules for which licence fees have been paid. Licences are not transferable.

8.1. Licensing structure

Users need only purchase the modules necessary to meet the required functionality. The modules and their respective

inter-relationship are detailed below.

Module Basis Comments

docQmanager Per server - Base product comes with 3 client user licences. Additional client user licences may be purchased in blocks of 3. (Note: licensing is by named user.) - No limit on number of output devices that may be managed - Reduced price for second and subsequent server licences for the same licensee.

docQview Postscript Per dQm server - Requires docQmanager, - Mandatory if PDF colour page count detection is required

docQview PCL Per dQm server - Requires docQmanager

docQticket server Per server - Mandatory for standard job ticketing other than OneQ systems - Requires docQmanager - Base licence provides for 5 job ticket client user licences - Reduced price for 2nd and further server licences for the same licensee

OneQ server Per server - Only for OneQ system configurations.This module is instead of and takes the place of the standard docQticket server - Requires docQmanager and OneQ connector. - Base licence provides for 5 job ticket client named user licences

OneQ connector Per server -Only for OneQ system configurations. A connector module is required for installation on each Pull Print System server.

docQticket client Per named user Each licence provides a named user access to both docQticket client. “file/print” and docQticket web browser file upload functionality. Requires docQticket server. (Or OneQ server on OneQ systems) Purchased in blocks of 25, 100, 250, 500 or unlimited site licence

docQcollate *

Per named user Requires docQticket client Purchased in blocks of 25, 100, 250, 500 or unlimited site licence to correspond with docQticket clients

docQsplit * Per server Requires docQmanager and docQticket

docQforms Per server No limit on number or speed of output devices. This module can operate independent of docQmanager or, more beneficially, output through docQmanager to provide hold and release and reprint functionality.

* (Only currently available for systems configured as EMF. Not currently available for OneQ systems)

docQrules

–Enterprise edition Per server No limit on number of print queues managed -Reduced price for 2nd and further server licences for the same licensee.

-SMB edition Per server Limited to 15 print queues

8.2. Pricing

Refer to the current prevailing Reseller Price List for licence and software maintenance pricing for each module.

Purchase of software maintenance is mandatory for all licence purchases.

Prices for ATI professional services if required are also provided in the price list.

8.3. Quantifying professional services Pricing for professional services relating to any installation will depend on the particular requirements of the end user

and the level, if any, of customisation necessary. The requirements may range from a single on- line 3 hour session for

the simple installation and training on docQrules, through to 3 or 4 days for a reasonably standard job ticketing site

requiring some job ticket design, installation, configuration and training, and integration with one of the supported

cost recovery systems .


July 2016

of 19 July 2016 v.1.2

9. Software maintenance and support

9.1. Basic principles

Software maintenance is intrinsically different in nature to hardware maintenance. Hardware maintenance is paid to

provide service and repair of a product as it is used and wears out, whereas software, to the contrary, does not wear

out with use. Rather, it is constantly being improved with new features added through an ongoing programme of new

release upgrades. Software maintenance payments by an end user are in effect buying into a continuous product

improvement programme.

For this reason, if maintenance cover is lapsed at any time and subsequently requires to be reinstated, before any

further support can be given or upgrade delivered, it is necessary for the licensee to make good the amounts due and

not paid during the lapsed period. On making good such lapsed payments, the end user will then be entitled to

Helpdesk support and the benefits from the enhanced latest version level.

9.2. ATI software maintenance

Purchase of ATI software support and maintenance cover is mandatory for all licence purchases. First year standard

pricing is at 18% p.a. of licence price,

ATI software support and maintenance entitles a licensee to ongoing software upgrades along with remote technical

support by email and telephone in accordance with ATI’s standard contract terms.

Additional years of cover may be purchased up front together with the licence at the prevailing list price if required to match a lease period or for some other reason. Alternatively cover may be paid for on an annual renewal basis and subject to annual incremental price increases.

9.3. Remote support

To assist the support process, all ATI software is shipped with TeamViewer functionality which facilitates remote

access to the end user system to help analyse and correct issues should they arise..


July 2016

of 19 July 2016 v.1.2

10. Product documentation and sales collateral

10.1. Product brochure and flyers A 4 page overview brochure of the product suite is supported by individual product flyers for each of the

seven modules.

These documents are available for download from the ATI website in five languages (English, French,

German, Spanish, Italian)

Presentations in Powerpoint A variety of Powerpoint presentations are available on request from ATI product marketing, ranging from a

mini introductory overview of the software through to detailed walkthrough screenshot illustrations

demonstrating key functionality. (These are currently available in English only)

10.2. Case study – success stories A set of case study success stories is available in PDF format for download from the ATI website. These are

available in five languages (English, French, German, Spanish, Italian)

A list of the case studies and their subject matter is given in the Appendix

10.3. Self running demos A series of self running demos demonstrating various features and functionality of the products is in the

process of being produced in conjunction with the release of docQmanager v.8. These will be available in

the November/December 2016 timeframe.

10.4. docQrules - cost saving calculator In support of docQrules there is a simple cost saving calculation tool available on request from ATI product

marketing. This enables estimated cost savings from applying the basic functionality of docQrules (e.g.

decolourising emails, forcing duplex, limiting pages printed and re-routing jobs) to be calculated.

This calculator is available in 3 currencies: UK £ Sterling , Euros and US $

10.5. Sales project implementation To provide guidance on sales prospect management and post sales implementation, the following

documentation is available to resellers on request.

Reprographics Print Room Questionnaire

This document facilitates the capture of information relating to the operations of the Reprographics Print

Room (together with other departmental printing where appropriate) to assist in developing a proposal on

how ATI job ticketing and print management software may be deployed to save cost and provide

operational benefits to the print room and users.

Pre-installation Questionnaire - technical

This is a pro-forma document for use by resellers which provides a framework for obtaining

relevant technical information from an end user customer to assist in planning and configuring an

installation.

10.6. Trial and NFR licences 45 day trial software is available on application from the ATI website.

NFR (Not For Resale) licences for the sole use by resellers for demonstration and training are available at no

charge on application to ATI.


July 2016

of 19 July 2016 v.1.2

11. Training for resellers

11.1. Technical

Initial technical training comprising 2 days for up to 4 people is made available to resellers on site without charge

subject to the reseller covering ATI’s out of pocket travel and accommodation costs. Further repeat technical training

for resellers beyond this is potentially chargeable at rates as per the prevailing ATI software price list.

11.2. Sales training

Initial sales training comprising 1 day is made available to resellers on site without charge subject to the reseller

covering ATI’s out of pocket travel and accommodation costs.

Repeat update sales training is similarly available from time to time without charge subject to reseller request and

availability of ATI resource.

11.3. Training manuals

Various technical training manuals on each of the ATI products are available on request from ATI


July 2016

of 19 July 2016 v.1.2

Appendix

Case studies / success stories

PDFs of the following “mini” case studies, illustrating examples of the breadth of how ATI software has been used, are

available for download from the ATI website in English, French, German, Italian and Spanish.

docQrules

Five different customer problems resolved by using docQrules

- Controlling print load on WAN

- Image shift correction to facilitate printer replacement

- Finishing command correction between disparate printers - Printer click charge correction - User friendly job renaming for Equitrac “Follow You” printing

docQmanager

IT datacentre applications

- Simple queue management for insurance company datacentre printing

- Special print management workflow for datacentre printing

- Special print management workflow for SAP system invoice printing

Meeting customer special requirements

- Meeting a requirement for job subset stapling - Job filtering for MFP secure document release

docQmanager with job ticketing

- Regional College of Further Education

- Local Municipal Authority

- International law firm

docQmanager with job ticketing for special applications

- Automated printing for a mailing service bureau

- Addressing difficulties with an unmanaged print centre

docQforms

- Personalised letters for a warranty repair system application

- Replacing pre-printed multipart stationery in a global logistics company

ATI print management software Sales & Marketing … print management software Sales & Marketing...

Documents

Transcript of ATI print management software Sales & Marketing … print management software Sales & Marketing...