8/14/2019 At Your Service Home Care Has Earned the Prestigious Diamond Certified Award

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ServiceSAlzheimers, Respite and Hospice CMeal PreparationCase ManagementMedical RemindersHome Care CompanionshipErrandsPost-Op and Personal CareRise and Shine ServiceLight Housekeeping

HOUrS

Office: Mon Fri: 9am 5pmCare Adviser Available 24/7 for BotClients and Staff

creDiT cArDS

Discover, MasterCard, Visa

emplOyeeS

50

Workers Comp Insurance o3

Liability Insurance o3

Current Complaint File o3

Business Practices o3

cUSTOmer lOyAlTyBased on 20 randomcustomer surveys made

since Mar. 2009 asking

each customer: Would youuse this company again?

cUSTOmer SATiSFAcTiONPlease rate your satisfactionwith the quality received.

Very Satisfied

rATiNg STATUSWe declare this company

Diamond Certified.Certification No:1520Date:Mar. 31, 2009

Jim Stein

Founder and Chief Executive OfficerAmerican Ratings Corporation

At Your Servic

Home cAre

(707) 573-1003

1221 Farmers Lane, Suite C

Santa Rosa, CA 95405

Serving Sonoma, Napa and

Marin Counties

www.ayshomecare.net

info@ayshomecare.net

Lucy Andrews, RN, Owner

DiAmOND cerTiFieD

rATiNgS DASHbOArD

1 2 3 4 5 6 7 8 9 10

Do you know someone who needs help athome? At Your Service Home Care is a ull-service, non-medical home care agency that

provides people the comort and reedom o living athome while ensuring that their special needs are met.Lucy Andrews has almost 30 years o experience inthe health care industry and is a veteran campaigneror home care. She has worked in all aspects o thehome care industry and also consults across thecountry and as a legal expert witness or the homecare industry. Ms. Andrews puts her knowledge and

compassion to work advocating or patients throughthe maze o health care services.

At Your Service takes a holistic approach to caregiving they are committed to caring or the wholeperson and encourage independence that leads to ameaningul lie. Care programs are tailored to yourneeds and are exible to accommodate liestyle andfnances. Caregivers and personal attendants arewell-trained, compassionate and caring individualswho are careully matched or compatibility withclients. All are dedicated to the highest proessionaland ethical standards o conduct. At Your Service is a

Certifed Home Care Agency through the CaliorniaAssociation or Health Services at Home (CAHSAH)along with being a proud member o the NationalAssociation or Home Care and Hospice (NAHC).

At Your Service Home Care is committedto community outreach, working with localorganizations and centers or seniors and donating toorganizations with ties to seniors. Lucy Andrews alsopublishes a blog that chronicles current issues anddevelopments in home care.

Company philosophyWe strive to provide compassionate care that is

instrumental to the well being o the patient. Ourgoal is to make it possible or them to live ull andenriched lives in the peace and comort o their ownhomes.

EXCERpTED sURVEy REsponsEsTheyre very attentive, and theyre so willing to help me.Theyre great. I cant say enough about how much I likethem.Rosemary R.

Fo nt atn status and addtona su sonss: www.daondtd.o

at yur servce he CreHAS eArned tHe PreStigiouS diAmond certifi ed AwArd

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8/14/2019 At Your Service Home Care Has Earned the Prestigious Diamond Certified Award

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tHe rigorouS certificAtion ProceSS ASSureS Your SAtiSfAction

1. ApplyCompanies must apply tobe certifed.

2. SAmpleA random sample o typically400 past customers is pulledrom all customer fles o theapplicant company.

3. SUrveyA confdential telephonesurvey captures the customersatisaction score basedon quality.

4. TAbUlATiONThe quality score is tabulated.To qualiy, a companymust score 90 or higheron a 100 scale.

5. creDeNTiAlSThe applicant companyscredentials are independentlyrated (license, insurance,complaint status and creditor contractors).

6. prAcTiceSAre the companys businesspractices customer riendly?It must stand behind itsperormance.

7. AgreemeNTThe company agrees to adhereto the Diamond CertifedCustomer SatisactionPrinciples.

8. AWArDI quality rating, credentialrating, and business practicesqualiy, the company isawarded Diamond Certifed.

Stnnt usto satsaton sah and atn a ondutd

On th hhst atd assroous standads a nod

9. mONiTOriNgWe monitor credentials andcomplaints and conductongoing customer surveys.

10. meDiATiONI ever necessary, the companyhas agreed to participate inDiamond Certifed mediation.

11. gUArANTeeA limited guarantee ensuresperormance.

12. QUAliTyThe company commits toongoing quality ratings.

Onon usto satsaton and oan s qud

Aan ratns cooatondfnn xn

Our mission is to defne excellence and identiy or consumers the highest quality

local companies. Our team at American Ratings Corporation is the most experienced

in the nation in rating and certiying local companies. We are dedicated to ensuringyou have confdence in the companies you choose.

We re tt ctted t errg rtg d gg certfct

wrk wt te get tegrt d ccurc. We beeve:

1. yu te cuer ve te rgt t kw wc ce re

tru errg t te get eve qut.

2. Te get qut ce ud be rewrded r ter

gg errce trug ubc recgt.

3. Ce ud be ed ccutbe r ter errce

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Aan ratns cooaton

504 Redwood Blvd, Ste 210, Novato, CA 94947

2009 American Ratings Corporation

Daond ctfdpoan guaant

I you use a Diamond Certiied

company, are not satisied andtry unsuccessully to resolve thedispute, contact us within sixmonths o your service. Wellattempt to mediate a solution withthe company. I we determinethat the companys resolutionto correct the problem is unair,we will reund to you up to thepurchase price with a maximumlimit o $1,000. See the details atwww.diamondcertiied.org/

guarantee.html.