E N H A N C I N GYour ExperienceWe are excited to announce the

introduction of our enhanced customerwebsite and new online customer portal.Both new sites are expected to belaunched in early June, 2014.Customers who visit

www.whitemountainoil.comusing a smart phonedevice will find the sitehas been optimized formobile engagement.Mobile users will finda streamlined, easy-to-use site that isfully customized

to meet the needs of today’s mobile user.In addition, mobile, tablet or traditionaldesktop users who access the new

MyAccount customer portalwill be able to accesstheir private accountinformation to obtainpricing, estimateddelivery schedules,historical transactionrecords, historical

delivery records, accessto monthly statementsand an improved onlinepayment interface. All

users will be able to gopaperless and elect to receive

monthly statement notifications viaemail and/or text message alerts.

The account setup process has alsobeen streamlined, and users can self-enroll to setup their own online account.In order to self-enroll, you must alreadyhave a fuel account with us and youremail address must be on file. If you areunsure of what email is currentlyassociated with your account, or forassistance establishing your new onlineaccess, contact:webadmin@whitemountainoil.comor call 800-600-4728.

www.whitemountainoil.com

If your home or business was safe and

warm this winter, you may have Diane

Hutchinson to thank for that. Diane is

White Mountain Oil & Propane’s fuel

inventory purchaser. Among her many

duties is ordering and scheduling

contracted loads of fuel for our bulk plants

as well as finding additional supply when

temporary supply problems occur. The

winter just past was a very complex one

for the delivery of fuel oil and propane...

continued on page 2

A WhiteMountainOil andPropaneCustomerNewsletter

SPRING/SUMMER 2014

2820 White Mountain HighwayPO Box 690North ConwayNew Hampshire 03860

PRSRT STDU.S. POSTAGE

PAIDPermit No. 17

North Conway, NH 03860

www.whitemountainoil.com

14

A T W O R K F O R Y O U

Diane Hutchinson

A month from now you should bereceiving a mailing from us regarding“Price Cap Insurance Protection”. Theprice increases of this recent winter are agood example of the value this programoffers to our participating customers.None of us can predict what the futuremay bring in this uncertain world.In the Middle East, the Syrian

government remains in an all-out warwith multiple rebel groups who are

supported by all sides of the politicalspectrum. And Russia literally seizedCrimea and seems ready to take otherlarge areas of the Ukraine causing graveinternational concern. At 7.2 millionbarrels per day, Russia is the world’ssecond largest exporter of petroleum.Any impact to their crude oil productionthrough armed conflict or politicalsanctions could reduce global supply and put upward pressure on oil prices.

On the other hand, with China’sdemands now trending belowexpectations and US crude oil stocks atrecord highs, there are also indicatorsthat prices could fall in the comingmonths. No one knows for sure if oilprices will rise or fall over the next year.This is why we often recommend a“capped price” over a “fixed price”. Witha fixed price you could get stuck highwhen prices fall. A “capped” price, orceiling price, is a maximum price pergallon you will pay regardless of marketfluctuations. If your account has a pricecap, you pay the established price if it’slower than the cap price. When pricesrise, you will pay up to the cap price butno higher. We encourage you to watch for our

Price Cap Insurance Protection mailingsduring the summer.Just another way we strive to be

“Always there for you.”

WH ITE MOUNTA IN O I L AND PROPANE

Price Cap Protection Programs

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2820 WH IT E MOUNTA IN H IGHWAY • NORTH CONWAY, NH 03860 • 6 03 - 356 - 6386

Stay connected with White Mountain Oil & Propane!

$3

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www.whitemountainoil.com 32 2 8 2 0 WH I T E MOUNTA I N H IGHWAY • NORTH CONWAY, NH 0 3 8 6 0 • 6 0 3 - 3 5 6 - 6 3 8 6

How does a gasoline station andconvenience store use propane? In the caseof the Discount II Mobil Station inAlbany, NH (just south of theKancamagus Highway on Route 16),propane is used in a variety of ways.Most obvious may be the “20 pound

barbeque cylinder” exchange cage outfront where customers can exchangeempty gas cylinders for full, or purchasean entire full tank without exchange. Thisis one of many cylinder exchange locationsWhite Mountain Oil & Propanemaintains in our service area.Discount II also uses propane gas to

heat the store. This is not an easy taskconsidering how often the door opensevery day, but a high-efficiency gas furnacedoes the job, according to store ownersJamie and Tina Oldham. And propane gasalso heats the hot water.But their favorite use for propane—

American's most versatile energy source—is to run the full kitchen for the deli,where locals and tourists alike choose fromhot breakfast sandwiches, soups, pizza,chicken tenders and other hot dishesbeginning daily at the 5 a.m. opening. “We've owned the store for four years,

and have always used White MountainOil & Propane for all our propane needs,both here and at home,” explains Jamie.“The service is extremely prompt, even ina pinch. Although we have automaticdeliveries, in very busy weeks I sometimeshave to call for an early fill, and they'realways here right away!”

If you are a residential heatingcustomer of ours you should haverecently received a mailing from thiscompany renewing your heating servicecontract—or asking you to sign up for aservice contract. Having a HeatingSystem Insurance Program from WhiteMountain Oil and Propane is somethingyou really should consider.All oil and propane heating systems

should be cleaned, and properly set upfor best efficiency, once a year. Ourannual Heating System InsuranceProgram includes a preventativemaintenance cleaning and efficiency testas part of the program.

Additionally, the Standard HeatingSystem Insurance Program includescoverage for most parts and labor at nocharge (night and weekend labor ischarged, but at normal “day rates”, andnot overtime). This Standard programcosts $243 and covers from May 2014through April 2015, and includes thatcleaning which is worth more than halfthe price of the contract. The PremiumHeating System Insurance ProgramContract at $398 includes the cleaning aswell, and also covers most parts and 24-hour labor.White Mountain Oil & Propane

responds to hundreds of calls a year for“no heat”, usually in the coldest weather atthe most inconvenient time for thehomeowner. A well-maintained heatingsystem provides peace of mind for youand your family. A Heating SystemInsurance Plan from White Mountain Oiland Propane goes a long way toward thatcomfort and security.

SERVICE CONTRACTS

....and yet, with the diligent efforts of Diane

and our team, White Mountain Oil &

Propane was never without supply.

This past winter was certainly colder than

normal across the country and issues of

propane shortages and rising energy prices

made national news. On the local level,

news of some oil dealers having problems

making their deliveries caused a lot of

concern among consumers. We purchase

our fuel oil and propane through long-term

relationships with multiple suppliers

coordinated by constant communication

from Diane.

We receive our propane from a variety of

sources. Our propane gas comes via the

pipeline from Texas, ships from overseas

(Algeria), and by rail from refineries in

Canada. We have five suppliers with ten

different supply locations that we are

accessing on a monthly basis.

All our liquid fuel products (fuel oil,

kerosene, off road & on road diesel, regular

& super gasoline) are pulled from either

South Portland, ME or Portsmouth, NH.

We have four suppliers who provide some,

or all, of these fuel products.

It is important to remember northern New

England is always on the end of a long

supply chain for any fuel commodity but

we, at White Mountain Oil & Propane, are

experienced with that process and leave

little to chance. “Always there for you” is

more than just a slogan for us.

How Does a“Gas Station”Use Propane?

DIANE HUTCH INSON CONT INUED

The winter of 2013/14 was wellpublicized as “one of the coldest winterson record” and fuel supply problems(particularly propane gas problems) made national news. Even though this past winter was

12.2% colder than last winter in thisarea, and about 21.3% colder than a 10-year average, supply problems for

both propane and oil are, and willcontinue to be, caused more bytransportation issues more than supply.In other words, there is plenty of

product, but moving it to where it has tobe when it has to be there causes issues.Pipelines can only carry so much fuel, raillines are interrupted by frozen switches orderailments, and ships are affected byweather or labor strikes overseas. Thereare also many interruptions caused byrefinery incidents or even the routinescheduled maintenance of refineries.One issue which was specific to this

winter was the crisis for propane in theMidwest. Apparently, the middle of thecountry entered the season with anunusually high demand on propanesupplies as the result of “crop drying”.

Yes, propane gas is consumed in vastquantities for drying corn and other cropsfor winter storage and it had been a wetAugust. This was immediately followedby the “polar vortex” settling in onWisconsin, Michigan, and Illinoiscreating a huge demand for heatingpropane. Therefore a transportation crisisoccurred and supply could not take careof demand. Nationally, propane pricesrose by 54% according to the EnergyInformation Administration.At White Mountain Oil & Propane we

were never short on supply. We had toscramble to meet demand and we had topay more for propane over the winter.But we always managed to make expecteddeliveries and keep our customer’s tanksfull, even during this difficult time.

Winter 2013/14 Pricing and Supply Issues

Buy a $399 or higher value grilland receive a FREE tank of propane!

Jamie (left) and Tina Oldman, owners of Discount II Mobil Station in Albany, NH.

Cooking with propane gasat Discount II Mobil Station.

Always there for you.

Call us today at800-600-9031 x123.