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Astute Case Study - Application Management Services for Global Media Company
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Background Astute Delivers Real-Time, 24/7 Enterprise Application Support to Leading Information Metrics Company’s Global Locations • Leading information metrics and ratings company needed real-time 24/7 support and troubleshooting services for its PeopleSoft implementation • Astute AMS Team’s combination of Onsite, Offsite and Remote delivery gives significant cost savings and improves client’s service levels The client is a leading provider of information metrics, ratings and analyses that enable its clients – which include media, advertising, e-commerce and financial companies – to make informed decisions regarding their business strategies. With a global presence in more than 100 countries spread out across six continents, the client needed a technology services provider that can manage its complex PeopleSoft Implementation ongoing at several of its regional offices. Customer Requirements The client needed PeopleSoft Application Management Services for: • Implementation of new modules in EMEA • Development of new interfaces and reports • Loading Accounts and Alt accounts in Hyperion using custom AE interface programs • On-time issue resolution
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Transcript of Astute Case Study - Application Management Services for Global Media Company
Background
Astute Delivers Real-Time, 24/7 Enterprise Application Support to Leading Information Metrics Company’s Global Locations
•Leadinginformationmetricsand ratings company needed real-time 24/7 support and troubleshooting services for its PeopleSoft implementation •AstuteAMSTeam’scombination of Onsite, Offsite and Remote delivery gives significant cost savings and improves client’s service levels
The client is a leading provider of information metrics, ratings and analyses that enable its clients – which include media, advertising, e-commerce and financial companies – to make informed decisions regarding their business strategies.
With a global presence in more than 100 countries spread out across six continents, the client needed a technology services provider that can manage its complex PeopleSoft Implementation ongoing at several of its regional offices.
Customer RequirementsThe client needed PeopleSoft Application Management Services for:• ImplementationofnewmodulesinEMEA•Developmentofnewinterfacesandreports• LoadingAccountsandAltaccountsinHyperionusingcustomAEinterfaceprograms•On-timeissueresolution
Astute SolutionsAstute provided support services and implemented new modules for the client’s US business offices, along with new FSCM implementations in its European and Middle Eastern offices.
Specifically, Astute’s PeopleSoft AMS Team performed the following:
•CreatedEMEAspecificbusinessunits and provided permission list security for each of these units.•EnableddocumentsequencingforGL.• ImplementedGLmodulesand customized GL reports •Definedclosingrules.•Customizedaccountingentryand journal generator templates.• ImplementedandcustomizedInventory and PO Module •Definedserialcontrolandshipping serial control for Inventory•Uploadedalternateaccountsforthe client’s business units. •CoordinatedwiththePeopleSoft Implementation team with regard to the existing customization in PeopleSoft module processes and reports.•Establishedapprovalrulesand Purchasing options.•Definedstaged-datetrackingand negative inventory options.•Developedinboundinterfaceprograms using application engine and component interface based on given data flow diagrams, conversion logics and business rules to upload, create and map accounts and alternate accounts in Hyperion.
4637 Chabot Drive, Suite 220 •Pleasanton •CA 94588
•E:[email protected]•T:925.924.1400
Astute’s single global delivery center in India was all that was needed to support the client’s US, UK and Singapore locations – resulting in significant cost-savings for the client.
About Astute Business SolutionsAstute is dedicated to providing innovative solutions that address our clients’ unique and industry-specific pain points. We specialize in extending the out-of-the-box functionality of enterprise applications using our seamless add-on solutions so our clients can be spared the burden of messy and difficult-to-maintain customizations. Our unique combination of onsite, offsite and offshore resources enable us to provide best-in-class service and support to our clients at significant cost savings.
Customer BenefitsThe customer received real-time, 24/7 support and trouble-shooting from Astute’s PeopleSoft Application Management Services Team.
By leveraging its unique onsite-offshore business model, Astute was able to deliver exceptional value without disrupting the client’s business operations or impacting service levels at any of the client’s worldwide offices.
Astute’s single global delivery center in India was all that was needed to support the client’s US, UK and Singapore locations – resulting in significant cost-savings for the client.
