ASTA Global Convention 2014

ASTAGLOBALCONVENTIONASTAGLOBALCONVENTION

14-21 SEPT New York & Bermuda

SEAS the Future

On the Norwegian Breakaway

EVENT GuideASTA Global Convention

ASTA Recognizes and AppreciatesGlobal Convention 2014 Sponsors

Expand your world. Go with the pros.www.ASTA.org

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#AGC14 ASTA Global Convention

Table of Contents

Ship Map ...............................................................................................2

Letter from ASTA President & CEO ................................................4

ASTA Executive Committee & Board of Directors ........................5

General Information A-Z ...................................................................6

Show Schedule .....................................................................................8

Bermuda Information ......................................................................16

Educational Seminar Descriptions .................................................18

Trade Show Floor ..............................................................................26

Exhibitor Listing ................................................................................27

Exhibitor Descriptions and Contact Information ........................29

ASTAPAC Donors .............................................................................36

ASTA Premium Members ................................................................38

Top 10 Reasons ..................................................................................40

Share your AGC experiences using

#AGC14

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ASTA Global Convention #AGC14

Taste Main Restaurant , Savor Main Restaurant, Mixx Bar, Teppanyaki, Atrium Café & Bar, Shore Excursions, Internet Café, Library, Meeting Rooms,

5146-5240, Medical Center, 5601-5655, 5746-5840

9188-9278, 9788-9872 9274-9322, 9874-9922

10272-10316, 10601-10607, 10872-10916 10186-10270, 10786-10870

11184-11268, 11601-11667, 11784-11868 11270-11314, 11669-11699, 11870-11914

Splash Academy Youth Center, 12182-12272, 12601-12657, 12782-1287212274-12310, 12659-12683, 12874-12910

13266-13308, 13866-13908 Splash Academy Youth Center, 13180-13264, 13601-13659, 13780-13864

14238-14278, 14838-14878

Garden Café

Basketball Court

Spice H2O, Entourage Teen Lounge

Bungee Trampoline, Spider Web, Ropes Course, Miniature Golf, Sports Complex The Whip & Freefall Waterslides,

Uptown Bar & Grill, Video Arcade, Climbing Wall, Sun Deck, Jogging/Walking Track,

Aqua Park, Kids’ Aqua Park, Sun Deck, The Market Place, Waves Pool Bar, Hot Tubs

14152-14236, 14601 14631

Cagney’s Steakhouse, Moderno Churrascaria,Prime Meridian Bar, Dolce Gelato, Carlo’s Bake Shop

Photo Gallery, Gift Shops, , Ocean Blue on Shaker’s Cocktail Bar, Humidor Cigar Lounge, Maltings Beer & Whiskey Bar,

The Manhattan Room Main Restaurant

Aft

Deck 18

Deck 17

Deck 16

Deck 15

Deck 14

Deck 13

Deck 12

Deck 11

Deck 10

Deck 09

Deck 08

Deck 07

Deck 06

Deck 05

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Shanghai’s Noodle Bar, Bliss Ultra Lounge, Bar 21, Breakaway Casino,

Deck 8

Cagney’s Steakhouse

Dolce Gelato

La Cucina Italian Restaurant

Moderno Churrascaria

Ocean Blue by

Ocean Blue on The Waterfront

Carlo’s Bake Shop

The Raw Bar

Wasabi

Deck 15

Garden Café

Deck 16

The Haven Restaurant

Uptown Bar & Grill

Education

Education

Education

BARS, LOUNGES & ENTERTAINMENTDeck 6

Atrium Café & Bar

Headliners Comedy Club

Mixx Bar

Spiegel Tent

Breakaway Theater

Deck 7

Bar 21

Bliss Ultra Lounge

Breakaway Theater

Casino

O’Sheehan’s Neighborhood Bar & Grill

Education

Education

MondayGeneralSession

Deck 8

Fat Cats Jazz & Blues Club

The Humidor Cigar Lounge

Maltings Beer & Whiskey Bar

Prime Meridian Bar

Shaker’s Cocktail Bar

Ice Bar

Deck 10 & 11

The Studio Lounge

Deck 15

Waves Pool Bar

Deck 16

Spice H2O

The Haven Lounge

Uptown Bar & Grill

Deck 17

Vibe Beach Club

Sundeck Bar

Education

OpeningParty

ASTA/NACTAWinners

Reception

Deck 6

Spiegel Tent

Taste Main Dining Room

Savor Main Dining Room

Le Bistro French Restaurant

Teppanyaki

Deck 7


Shanghai’s Noodle Bar

The Manhattan Room Main Dining Room

PLACES TO EAT

Education

NACTADay

TradeshowRoundtables

Tuesday/SaturdayGeneral Session

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Le Bistro French Restaurant, Headliner’s Comedy Club, Restaurant Reservations, Cruise Consultant, ATM, Guest Services, Art Gallery Card Room, Spiegel Tent, Breakaway Theater

5100-5144, 5401-5455, 5701-5744

8100-8180, 8401-8419, 8700-8780

9100-9186, 9401-9463, 9700-9786

Studio Lounge, 10100-10184, 10401-10449, 10501-10521, 10700-10784

Studio Lounge, 11100-11182, 11401-11431, 11501-11571, 11700-11782

12100-12180, 12401-12485, 12700-12780

Freestyle Sun Deck

Vibe Beach Club, The Haven Sun Deck, Sundeck BarSun Deck

Kids Area The Haven Restaurant, The Haven Lounge, The Haven Courtyard16100-16130, 16700-16722

13100-13178, 13401-13479, 13700-13778

Spa14100-14150, 14700-145750

The Waterfront, Tradewinds Tax- & Duty-Free, The Raw Bar, Wasabi, La Cucina Italian Restaurant, Fat Cats Jazz & Blues Club, Ice Bar

Forward

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Spa Thermal Suite, Fitness Center, Barber Shop, Salon, Salt Room, 15100-15126


ASTA Global Convention ActivitiesASTA Global Convention ActivitiesASTA Global Convention Activities

PLACES TO KNOW

Complimentary dining Specialty dining with a cover charge Exclusive to The Haven Exclusive to the Studios

The Waterfront

Decks 12 and 13

Splash Academy Youth Center

Deck 14

Spa

Deck 15

Aqua Park

Kids’ Aqua Park

Hot Tubs

Sun Deck

The Market Place

Spa

Spa Thermal Suite

Pulse Fitness Center

Salon

Barber Shop

Salt Room

FITNESS & FUNDeck 16

Climbing Wall

Entourage Teen Lounge

Jogging/Walking Track

Kids Area

Sun Deck

Video Arcade

The Haven Courtyard

Deck 17

The Whip & Freefall Waterslides

Bungee Trampoline

Minature Golf

Ropes Course

Spider Web

Sun Deck

Sports Complex

The Haven Sun Deck

Deck 18

Basketball Court

Freestyle Sun Deck

Deck 5

Medical Center

Deck 6

Art Gallery

Card Room

The Atrium

Guest Services

Internet Café

Meeting Rooms

Library

Shore Excursions

ATM

Restaurant Reservations

Cruise Consultant

Deck 7

Deck 8

Photo Gallery

Gift Shops

Tradewinds Tax- & Duty-Free

ASTA Global Convention Activities

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WELCOME TO ASTA GLOBAL CONVENTION

Welcome aboard the Breakaway as we prepare to “Seas the future” together in this unique setting for an ASTA Global Convention (AGC). We have our eyes trained on the horizon so we can help you prepare for what lies ahead. We know that the only way we are going to make a diff erence, to eff ect change, to move the needle in a way that ensures a vibrant travel industry, is to focus our energies on the same opportunities at the same time. Together.

As travel professionals, you are in the experience business. And nothing can replace the experience of meeting face-to-face and having the kind of conversations with your peers and with the experts that will inevitably make you better at what you do.

Here is what you can expect during the convention this week:

Sales Sessions to Boost your Profi tability—we have a lineup of sales executives with decades of experience on how to drive up your bottom line, such as Norwegian’s own Andrew Stuart, EVP of Global Sales and Passsenger Services. Th ey’ll teach you how to strengthen your supplier relationships, or your agent relationships if you are a supplier, to become a sales superstar and to upsell whether it be tours or cruises or group travel.

Inspiration—We designed many of the sessions to look beyond the present, and to inspire. You’ll be inspired by Nolan Burris, chief Visioneer of Future Proof Travel Solutions who will lead you to new levels of excellence. You’ll be entertained by speakers such as cruise expert Jeff Drew who wants you to think outside of the box and fi ne a new niche, and you’ll be ready for the next generation of leisure traveler aft er hearing how to stay one step ahead by CBS News Travel Editor Peter Greenberg.

A Great Destination—We’ll spend three days on Bermuda, the “Jewel of the Atlantic,” where you will experience the destination either through ASTA-only events or by enjoying the shore excursions. And we have lined up hotel inspections for you to learn more about the properties.

Enjoyment—We’re on an award-winning cruise ship, so that speaks for itself. In addition to the dining, nightlife/entertainment and spa off erings on the ship, we also have a Taste of Bermuda gathering on land with local suppliers, and a special reception in the historic City Hall of Hamilton with Mayor Graeme Outerbridge.

And fi nally, we want to thank you for choosing to take the time to join us for this week-long adventure. It is our hope that you will be inspired and fi nd new ways to move your business forward and sharpen your sales skills. Th e opportunity to network with your peers is just as valuable as the educational sessions. If you are not an ASTA member, we hope you will consider joining and benefi tting from all we do to promote and defend this community. To our proud partners and our members, we thank you for your continued support and hope that you enjoy Bermuda and Norwegian’s Breakaway.

I look forward to spending time with you this week.

Zane KerbyPresident & CEO, ASTA

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Directors-at -Large

Jason Coleman, CLS, CTC, DS, ECCS, LCSJason Coleman, Inc.Los Angeles, [email protected]

Jay M. Ellenby

Safe Harbors Business Travel GroupBelAir, [email protected]

Jackie FriedmanNexion,LLCIrving, [email protected]

Caitlin GomezHRG North AmericaNew York, [email protected]

John Lovell, CTCVacation.comAlexandria, [email protected]

Laura RodriguezMarina Tours And Travel Arizo-na LLCPhoenix,[email protected]

CAC-Member Director

(CAC Vice-chair)

Peter Klebanow, CTCUltramar Travel ManagementInternationalOmaha,[email protected]

NACTA-Member Director

Dan SmithTravel By Dan I Caribbean AdventuresSeattle, [email protected]

CPC Chair

Ryan McGredyMoraga Travel, LLCMoraga,[email protected]

CPC Representative

Jorge E. Sanchez, CTC,DSMena Tours & Travel Inc.Clark Chicago, [email protected]

CPC Representative

Marilyn ZelayaWillow Glen Travel AgencySan Jose, [email protected]

ICPC Chair

Michael Merrithew, MBAMerit Travel Group, Inc.Toronto, ON [email protected]

President & CEO

Zane Kerby, MBAASTAAlexandria, [email protected]

Chairman of the Board

John I. Lovell, CTCBreton Village Travel Services, Inc.Grand Rapids, [email protected]

Vice President & Secretary

Roger E. Block, CTCTravel Leaders Franchise GroupPlymouth, [email protected]

Treasurer

Leo A. Zabinski, CTC, MCC, DSClassic TravelBlufft on, [email protected]

CAC-Member Director

(CAC Chair)

Marc CastoCastoSan Jose, [email protected]

ASTA Executive Committee & Board Members

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Code of Good PracticeASTA’s Global Convention is the annual trade event of a large coalition of travel enterprises. As such, this is an event that requires attendees to conduct themselves professionally. Th is includes compliance with the following policies:

1. Conducting business on the fl oor of the trade show is not permitted without the purchase of a booth space. Exceptions are made for working journalists who are registered with the AGC Communications offi ce.

2. Appropriate attire is required for events; business casual for ASTA’s Global Convention.

3. Advertising outside of a paid booth space is prohibited, including but not limited to handing out promotional items or advertising pieces and/or wearing clothing or other adornments that are intended to convey advertising messages; it is acceptable to wear clothing that displays a logo and a brand name.

BadgesBADGES ARE REQUIRED FOR ALL FUNCTIONS

Badges are required to attend the trade show, general and education sessions and networking events from Sunday, September 14 to Saturday, September 20.

Admittance to functions is prohibited without an offi cial badge.

Suggested AttireBusiness-casual attire is suggested for education and general sessions and the trade show. Elegant-casual attire is suggested for the Opening Night Reception at Spice H2O on Deck 16. For other events, refer to your invitation.

AGC Information Desk Location: Next to Shorex Desk, Deck 6During registration hours, staff will be able to answer any questions about ASTA’s Global Convention. A representative from Bermuda Tourism will also be on hand to answer questions regarding our days in port.

Registration & Badge Pick-UpLocation: Next to Shorex Desk, Deck 6

Hours of Operation

Sunday, 14 SEPT ...................................................1pm-5pm

Monday, 15 SEPT .............................................7:30am-1pm

Tuesday, 16 SEPT ............................................7:30am-1pm

Wednesday, 17 SEPT ........................................7:30am-1pm

Thursday, 18 SEPT ............................................7:30am-1pm

Friday, 19 SEPT .................................................7:30am-1pm

Saturday, 20 SEPT .............................................7:30am-1pm

Internet Services 500 Free Megabytes of Wi-Fi* Sabre has sponsored 500 megabytes of Wi-Fi for each Global Convention agent attendee! Pick up your Wi-Fi access card at the ASTA Registration Desk when you get your badge. *Lost or stolen Wi-Fi cards will not be replaced.

General Information A-Z

Sponsored by

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Passport One. Have Passport ONE stamped by 20 exhibitors at the Trade Show, Monday September 15th, then drop it off at the ASTA booth (tradeshow entrance) to make your appointment for a free professional headshot and to be entered to win fabulous prizes. Passport ONE prizes

will be given out at the conclusion of the Trade Show and you must be present to win.

Passport Two. Have Passport TWO stamped 1) as you enter the Roundtable Presentations on Tuesday September 16th; 2) at any two education sessions, and 3) at one Supplier Spotlight education session. Once complete, drop it off as you enter the Saturday September 20th General Session and you’ll be entered to win a second round of prize drawings! Prizes will be given out during the General Session and you must be present to win.

SUNDAY -14 SEPT

Sail Away Party and Reception 6:15pmJoin your fellow professionals in kicking off a week of passionate inspiration and roll-up-your-sleeves business sessions at ASTA’s Global Convention Sail Away Party and Reception! Start your conference networking with style at Spice H2O on Deck 16 as we sail out of New York City. Th e evening features fabulous complimentary snacks and beverages. Sponsored by Norwegian Cruise Lines

ASTA Global Convention PassportTwo opportunities for you to win great prizes!

Deck 16

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Spice H2O

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Date / Time Event Room Deck

SUNDAY, 14 SEPT - DEPARTURE FROM NYC

1pm - 5pm Registration and ASTA Information Desk Next to Shorex Desk 6

Sail Away Party and Reception

6:15pm - 8pm Welcome Reception/Opening Event Spice H20 16

8pm - 10pm BOD Dinner - private function Le Bistro 6

MONDAY, 15 SEPT - AT SEA

7:30am - 1pm ASTA Information Desk Next to Shorex Desk 6

Opening General Session Breakaway Th eater 7

8:00am - 10:00am WelcomeZane Kerby, President & CEO, ASTAAndy Stuart, Executive Vice President of Global Sales and Passenger Services, Norwegian Cruise Line Th e Power of ASTAZane Kerby, President & CEO, ASTATh e Future TravelerPeter Greenberg, CBS News Travel Editor Staying One Step Ahead: Th e Future Leisure TravelerModerator:

Peter Greenberg, CBS News Travel Editor Panelists:

Roger Block, President, Travel Leaders Franchise Group Andrew Stuart, Executive Vice President of Global Sales and Passenger Services, Norwegian Cruise Line Dan Sullivan IV, Vice President of Strategic Accounts, ColletteWhat does tomorrow’s leisure consumer look like? What’s hot in cruising, multigenerational travel, heritage travel, responsible tourism, sustainable tourism and bucket list travel? You will leave this seminar with great insight into what your marketing focus should be in 2015.

Show Schedule

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General session continues

Travel Agent Choice Award Presentations ~ Extra Mile Award ~ Travel Agent Service Recognition, sponsored by Travel Guard Travel Agent Service Recognition Presenter: Bob Ford, Regional Vice President – Retail Sales, Travel GuardBecoming Indispensable: From Agent to AdvisorNolan Burris, Chief Visioneer, Future Proof Travel Solutions Nolan will show you how to leap to new levels of excellence. He’ll help you reinvent your role from agent to advisor. You’ll learn how to bridge the gap between needs and desires to transform transactions into remarkable experiences. Most of all, you’ll learn how to become truly indispensable.

Breakout Education Sessions

10:15am - 12:15pm Become a Sales Superstar - Believe It or Not, Anyone Can Be One [Repeats]Session continues into second breakout

Atrium 6

10:15am - 11:15am Best Practices for Using Your Personal Photos and Videos to Sell More Travel Fat Cats 8

Spotlight Session: Puerto Rico Tourism Company: Become a Puerto Rico Travel Expert

Bliss 7

Spotlight Session: Sabre Travel Network: What would you do? Solve your toughest problems and surpass customer expectations every time

Le Bistro 6

Till Death Do Us Part La Cucina 8


11:30am - 12:30pm Don’t get fi ned: Learn how to meet your regulatory obligations, and hear what ASTA is doing to protect you, your customers and the industry

La Cucina 8

Marketing Across Generations: Gen-Xer, Millenials and Boomers Dealing with Inter-Generational Issues

Fat Cats 8

Spotlight Session: Amadeus: Finding and Keeping Travel Customers

Bliss 6

Spotlight Session: Sandals Resorts International: Growing Your Business with Sandals & Beaches Resorts

Le Bistro 6

12:30pm - 1:30pm Lunch on your own

Trade Show

1:30pm - 3:30pmAll AGC attendees are invited to join in networking and prize giveaways on theshow fl oor. Don’t forget to stop by the ASTA booth #35

Manhattan 7

3:30pm - 6:30pm ASTA BOD Meeting - private function Bliss 7

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TUESDAY, 16 SEPT - AT SEA



8am - 10am Become a Sales Superstar - Believe It or Not, Anyone Can Be One [Repeats] Atrium 6

8am - 9:15am LEISURE FEES 101: Getting Started with Professional Fees [Repeats] La Cucina 8

Spotlight Session: Hawaii CVB

Le Bistro 6

Th e Tools, Technology & Processes to Power Your Customer Relationships by Norwegian Cruise Line

Bliss 7

Write the Right Marketing Message, at the Right Time, to the Right People Fat Cats 8


9:30am - 10:45am Spotlight Session: Starwood: How to Increase Your Profi ts by Selling More Hotels and Resorts

Fat Cats 8

ASTA’s Young Professional Society Presents: Indispensable Technology Tools of the Connected Travel Agent

Bliss 7

LEISURE FEES 101: Getting Started with Professional Fees [Repeats] La Cucina 8

Th e Soft Touch: Developing Clients for Life Le Bistro 6

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General Session Sponsored by Amadeus Manhattan 7

11:00am - 12:30pm

AmadeusCarolyn Cauceglia, Vice President of Strategic Sales and Account Management, Amadeus-North America

Bermuda and YouVictoria Isley, Chief Sales & Marketing Offi cer, Bermuda Tourism Authority

10 Th ings Your Commencement Speaker Will Never Tell You Jeff Drew, Cruise Industry Expert

Jeff will ask us to think outside of the box on how to get ahead of the competition, how to be more profi t-able and how to sell, sell, sell! Making the top 10 list of this humorous 15-minute, high energy talk he will cover “Marry Someone Smarter Th an You Are,” “Read Obituaries,” and “It Is All Borrowed Time” so make the most of it.

Travel Agent Choice Award Presentations ~ Young Professional Award, sponsored by SilverSea Cruises ~ Travel Journalist of the Year

Sustainability is Not Just a Buzzword: Why You and Your Customers Should CareModerator:

Peter Greenberg, CBS News Travel Editor Panelists:

Stephanie Wear Pintado, Director Economic Development, Tenerife Andi Pearl, Director of Campaigns & Policy, Global Ocean Legacy, Pew Charitable Trusts

Just what is the relationship between the environment and tourism, and what is being done to better protect our planet? Learn why some customers are demanding the companies they support develop and adhere to standards for environmentally responsible travel.

12:30pm - 1:30pm YPS Lunch for AGC Participants under the age of 40 Taste 6

12:30pm - 1:30pm Lunch on your own

Trade Show Roundtables

1:30pm - 3:30pmJoin a table of 9 travel agents for a series of 3-minute round table presentations to learn what makes this year’s AGC suppliers products and services so unique. Make sure you have your ASTA Global Convention Passport TWO validated.

If more time is needed suppliers are available for 1:1 appointments throughout the sailing.

Manhattan 7

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WEDNESDAY, 17 SEPT - ARRIVAL IN BERMUDA


Press Briefi ng

8am - 9am Discussion of Conference News with ASTA and NACTA - for the Press Le Bistro 6

Early Bird Ed

7:30am - 8:30am Art of Selling YOU! Fat Cats 8

How do You Measure Up? Benchmark Data for Travel Agency Owners and Managers

Bliss 7

Spotlight Session: Tenerife: An Undiscovered Gem with Limitless Opportunities and Adventures

Headliners 6

Hotel Inspections

9am - 1pm Hotel Site Visits - see page 16 for details*All confi rmed Agents for the Hotel Site Visits should meet on the lawn opposite the Clocktower mall in their respective groups which will be clearly identifi ed. Please be in attendance 15-20 minutes prior to departure with your ASTA badge handy. Tranportation provided by Bermuda Tourism Authority.

Evening

5:30pm - 7:30pmTaste of Bermuda Reception with Bermuda Tourism Authority, Bermuda Hotel Association and Bermuda Suppliers

Victualling Yard at the Dockyard

THURSDAY, SEPTEMBER 18 - BERMUDA


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Early Bird Ed

8am - 9:15am LEISURE FEES 201: Fees to the Max: Learning To Easily Charge $500 and Up as a Fee!

Fat Cats 8

Making Headlines: Become Your Local Media’s Go-To Expert Bliss 7

Travel Insurance Panel: Enhance Your Bottom Line While Protecting Your Cus-tomers and Your Business

Headliners 6

Spotlight Session: Greek National Tourism Organization: Greece, A World of Destinations

Le Bistro 6

Small Hotels Site Visit*

8:45am - 1pm Small Hotel Site Visits - see page 17 for details *Confi rmed agents to meet on the lawn opposite the Clocktower Mall 15-20 minutes prior to departure at 8:45am and return to Kings Wharf at 1:00pm. Transportation provided by Bermuda Tourism Authority.

Day in Bermuda

Spend your day exploring Bermuda with Unique Delegate Only Excursions and Bermuda Activities - see page 16 for details

10am - 2pm Bike Outing - see page 17 for details

1:30pm Tennis Outing - see page 17 for details

Evening

5pm - 6:30pm* Reception with Th e Rt. Worshipful Graeme Outerbridge, JP Mayor of Hamilton, Bermuda, at City Hall*Confi rmed agents please congregate at the Gazebo to the right of the Visitors Information Center at 4:00pm for transfer to City Hall. Th e ferry will leave promptly at 4:20pm. Make sure to bring your ASTA badge.

FRIDAY, 19 SEPT - BERMUDA


Early Bird Ed

8am - 9:15am Survival Guide to Social Media Headliners 6

Pathway to Prosperity: How to Build a Small Group Travel Business Fat Cats 8

Spotlight Session: Moroccan National Tourist Offi ce: Morocco Travel For Real

Le Bistro 6

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Day in Bermuda

Spend your day exploring Bermuda with unique delegate only excursions and Bermuda activities - see page 16 for details

8:30amGolf Outing - depart ship at 7:15amTranportation provided by Bermuda Tourism Authority.

Evening

4pm - 7pm CPC Meeting - private function Bliss 7

7:30pm CPC Dinner - private function Manhattan 7

SATURDAY, 20 SEPT - AT SEA


9am - 10:15am

International Travel Agents Summit

Join us for an insightful panel discussion focused on increasing cooperation between ASTA’s U.S. travel agent members and their international counterparts.

Fat Cats 8

NACTA Day At Sea Spiegel Tent 6

9am - 12pmNACTA Day at Sea Featuring:

NACTA Member Benefi tsAnnouncement of 2014/2015 Regional Director TeamNACTA Headquarter UpdateNorwegian Cruise Line Q & A with Clark Reber, Director, Industry DevelopmentNACTA Conference PresentationGeneral Discussion

Visioneering: a Strategic Approach to Business Planning for the Independent AgentNolan Burris, Chief Visioneer, Future Proof Travel Solutions

Strategic planning in business can sound like a dull and boring aff air. Perhaps that’s why so many simply never get around to doing it. In this inspirational workshop, we’ll take you through a diff erent approach to putting your plans to paper, and making your business or career dreams come true.

We will take a tour of the simple things that can enable, or derail your eff orts. You’ll learn how to spot obstacles and confl icts, and bring everything back into alignment.

Whether you are an agency owner, a manager, or an entrepreneurially minded consultant; everyone can benefi t from learning how to create a plan and make it happen. But, don’t expect the usual boring business approach here. We’ll be starting with your heart before we get to your head.

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10:30-11:45am Database Marketing FUN-damentals: Th e Art of Building Future Relationships Fat Cats 8

Legal Check-Up: Structuring your Agency to Limit Your Liability Bliss 7

Spotlight Session: Yucatan Tourism Board: Merida, Now and Th en…

Le Bistro 6

General Session Manhattan 7

1pm - 2:15pm Welcome & Th anksZane Kerby, President & CEO, ASTA

Travel Agent Choice Award Presentation ~ Chapter of the Year Award

Th e Future of CruisingModerator:

Ann van Leeuwen, President, NACTAPanelists:

Vicki Tomasino, Divisional VP Trade & Community Relations, Carnival Cruise LineSusana Romero, Global Sales Manager, Celebrity CruisesRene Spatz, Manager, Sales Promotion, Holland America Line/SeabournCamille Olivere, Senior Vice President Sales, Norwegian Cruise LineTeresa Nix, Business Development Manager, Princess Cruises and Cunard LineAnthony Meloro, Manager, Business Development Support, Royal Caribbean CruisesRandy Goodrich, Sales & Marketing Representative, Scenic CruisesKristine Endreson, Vice President, Field Sales - US and Canada, Silversea Cruises

Are you capturing your share of this growing, versatile, and changing vacation industry? Come learn from cruise leaders who will share their experience and insights on where the cruise vacation is going. Panelists will discuss the signifi cant changes that have been taking place within the cruise industry over the past six years with new innovations, new ships and new destinations. Th ey will also provide their perspectives on how travel agents can grow their sales by adopting new techniques.

Final GoodbyesZane Kerby, President & CEO, ASTA

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WEDNESDAY -17 SEPT

Hotel Site Visits 9am*On Wednesday, convention attendees who pre-registered will have the opportunity to visit some of the beautiful hotels in Bermuda for site inspections. Cambridge, Pompano, Reefs, Fairmont Southampton, Elbow, Newstead, Fairmont Hamilton Princess, Rosedon, Rosewood Tuckers Point & Grotto Bay will be opening their doors for ASTA.

Pre-registration required for the site inspections.

All groups will depart at 9am and return to the Breakaway by 1pm.

Transportation: Provided by Bermuda Tourism Authority (BTA)Please note: Participation in this Site Visit involves extensive walking, climbing stairs, and getting into and out of buses and taxis.

Taste of Bermuda Reception 5:30pm

OPEN TO ALL AGC ATTENDEES 5:30pm - 7:30pm Victualling YardJoin your colleagues at the Taste of Bermuda Reception with Bermuda Tourism Authority, Bermuda Hotel Association and Bermuda Suppliers.

Bermuda Activities *All confi rmed agents for the Hotel Site Visits should meet on the lawn opposite the Clocktower mall in their respective groups which will be clearly identifi ed. Please be in attendance at 8:45am for a 9am departure. Have your ASTA badge handy.

Group 1 - Cambridge Beaches, Th e Reefs and Fairmont Southampton

Group 2 - Pompano, Rosedon, Fairmont Hamilton Princess

Group 3 - Grotto Bay, Rosewood Tuckers Point and Elbow Beach

Group 4 - Newstead Belmont Hills, Elbow Beach and Rosedon

Group 5 - Fairmont Hamilton Princess, Newstead Belmont Hills and Pompano

Group 6 - Rosewood Tuckers Point, Grotto Bay and Newstead Belmont Hills

Group 7 - Fairmont Southampton, Th e Reefs and Cambridge Beaches

Group 8 - Th e Reefs, Fairmont Hamilton Princess and Rosedon

Group 9 - Elbow Beach, Fairmont Southampton and Pompano

Group 10 - Grotto Bay, Rosewood Tuckers Point and Cambridge Beaches

Dockyard

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WEDNESDAY/THURSDAY/FRIDAY

Sightseeing

Activities throughout the island will be off ered at travel agent rates. For day of purchases, you will need to show your ASTA Global Convention name badge.

Free admittance to Bermuda Underwater Exploration Institute

10% off any Bermudian prints at Bermuda Arts Centre at Dockyard

10% discount for groups greater than 10 persons taking excursions of their

choosing from GAR Transport

50% discount for mini golf at Bermuda Golf Academy

Fourways Inn - 20% off dinner and complimentary Rum Swizzle for Travel

Agents who visit for a brief tour

Alexandra Mosher Studio Jewellery - Complimentary Gift for Agents

Bermuda Explorer – 25% discount for groups great than 4 on any of the

authentic local tour experiences

Blue Water Divers and Watersports – 50% 2 for 1 offer for diving (certifi ed or

non-certifi ed divers)

Lili Bermuda – Free shipping to the USA for any purchases of $100.00 or more

Masterworks Museum of Bermuda Art – Free admission with ID

National Museum of Bermuda – Welcome Rate of $10 with ID

World Heritage Centre – Free admission with ID

Dolphin Quest Dip Program September 18 & 19 receive 50% discount off

published rates at time of booking 24 hours prior to program dates.

THURSDAY -18 SEPT

Small Hotels Site Visit 8:45am Pre-registered agents to meet on the lawn opposite the Clocktower Mall 8:30am and return to Kings Wharf at 1:00pm.Rosemont Edgehill Manor Royal Palms Hotel &

Restaurant Oxford House Clear View Suites

Biking Outing 10am-2pmPre-order and pick up a “pedal cycle” from Oleander Cycles, Dockyard, 441-234-2764. Meet on the lawn oppostie the clocktower mall 10am.

Tennis Outing 1:30pmElbow Beach Tennis FacilityComplimentary for ASTA Attendees. Pre-registration required

Compliments of Bermuda Tourist Authority

Reception with the Mayor of Hamilton at City Hall 5pm5pm - 6:30pm Pre-registration required

Th e Rt. Worshipful Graeme Outerbridge, JP, Mayor of Hamilton has invited ASTA to City Hall for an exclusive reception. Confi rmed agents, please congregate at the Gazebo to the right of the Visitors Information Center at 4pm for transfer to City Hall. Ferry will leave promptly at 4:20pm and return promptly at 7pm. If you miss the ferry you can take the city ferry for $4.

BADGES MUST BE WORN.FRIDAY -19 SEPT

Golf Outing 8:30amPort Royal Golf Course - home of the PGA Grand Slam$200 per person (does not include club rental). 7:15am depart shipPre-registration required

Compliments of Bermuda Tourist AuthorityTransportation: Provided by Bermuda Tourism Authority (BTA)

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MONDAY, 15 SEPT

10:15AM - 12:15PM SESSION CONTINUES INTO SECOND BREAKOUT

Become a Sales Superstar - Believe It or Not, Anyone Can Be One [Repeats]

Co-Presenters:

Bob Becker, Senior Vice President, Consumer ResearchNorwegian Cruise LineDenella Richard, Director, Global Product Management,Norwegian Cruise LineRoom: Atrium, Deck 6

Join Bob and Denella for sales training that will help you and your team close more sales. Th eir proven sales methods will open the door to more business and give you sales acumen that can be used to sell practically anything – including cruises!

10:15AM - 11:15AM

Best Practices for Using Your Personal Photos and Videos to Sell More TravelCo-Presenters:

James Shillinglaw, Editor in Chief and Editorial Director, travAlliancemediaRyan McGredy, Owner, Moraga Travel and President, ASTA’s Young Professional Society (YPS)Room: Fat Cats, Deck 8

Th e marketing adage “PICTURES SELL” couldn’t be more true for travel. And if a picture’s worth a thousand words, what’s a video worth? If you’re like most travel professionals, you take lots of personal photos on your site inspections of hotels, cruise ships, new aircraft , and destinations you travel too. And if you’re really hip and current, you’re even taking video! But what do you do with all those great resources once you get back to the offi ce? How can you use those tools to help you sell more travel? (Aft er all, that’s the goal, right?!)

Spotlight Session: Puerto Rico Tourism Company: Become a Puerto Rico Travel ExpertCo-Presenters:

Gabriel R. Emanuelli, Director of Global SalesNarciso A. Moreno Beiso, Senior Sales ManagerRoom: Bliss, Deck 7

Puerto Rico was named the Best Island in the Caribbean and the Best Destination for Weddings by readers of the USA Today and 10Best.com. Th is is where your clients want to be. Learn how to become a Puerto Rico Travel Expert and earn more! Th e PRTE course gives you the tools you need to create better vacation experiences for clients and earn cash rewards for yourself! Program participants are eligible to win up to $2,000, an IPad or a 5-night Puerto Rico FAM trip (including participation in the inaugural International Tourism Expo). Just one booking required to be eligible for the drawings!

Spotlight Session: Sabre Travel Network: What would you do? Solve your Toughest Problems and Surpass Customer Expectations Every TimePresenter:

Fernando Amaral, Director Conversion SalesRoom: Le Bistro, Deck 6

Satisfying the ever-increasing expectations of clients is a daily challenge. Content and technology resources are available from so many places… It’s hard to know who to trust and how to keep your workfl ow smooth and effi cient. So, what would you do?

Join this session to learn about the tools from Sabre Travel Network® that will help you get more done in a day and keep your customers coming back year aft er year. We’ll discuss real-world scenarios you may fi nd familiar to illustrate the benefi ts of:

• Sabre Red Apps and how they allow you to customize your Sabre Red Workspace

• Sabre Red Mobile Workspace so you can stay connected, even on the go

• TripCase Connect so you can deliver branded travel documents and connect with clients while they’re traveling

Educational Sessions

19



Till Death Do Us PartPresenter:

Jeff Drew, Cruise Industry ExpertRoom: La Cucina, Deck 8

You’ve heard of the ‘singles’ market, well did you know there’s also a ‘divorce’ market? Jeff will entertain you as he explores this oft en ignored niche, which is growing much faster than the ‘honeymoon market’. Th is session will review general selling skills from a speaker who spent his life selling cruises for several of the major cruise lines. He’ll help you explore overlooked but extremely profi table niches as a way to increase your bottom line. Jeff takes selling the get-away to a new level—to those who want to get-away (from their spouses) for good!

11:30AM - 12:30PM

Don’t Get Fined: Learn How to Meet Your Regulatory Obligations, and Hear what ASTA is Doing to Protect You, Your Customers and the IndustryCo-Presenters:

John Pittman, Senior Vice President, Industry Affairs & Marketing, ASTAEben Peck, Vice President, Government Affairs, ASTARoom: La Cucina, Deck 8

Join John and Eben as they guide you through your current federal regulatory obligations, including the Department of Transportation’s (DOT) new hazardous materials, code-share disclosure, insecticide and advertising rules. In addition, they will also walk you through DOT’s proposed consumer rules that may have an impact on the way you off er air services to your customers. Even if you aren’t an ARC agency, this is information you need to know. Agencies of all sizes and business models were hit with fi nes ranging from $20,000 to $125,000 in 2013.

Marketing Across Generations: Gen-Xer, Millenials and Boomers Dealing with Inter-Generational IssuesPresenter:

Nolan Burris, Chief Visioneer, Future Proof Travel SolutionsRoom: Fat Cats, Deck 8

Let’s face it, we have customers of all sizes, shapes and ages, and to be successful we have to know how to market to the unique diff erences of each group. Th is session will look at the diff erences between these generations and help you know how best to communicate with each group. It’s a lot more than just adding the word “like” in every sentence.

Spotlight Session: Amadeus: Finding and Keeping Travel CustomersPresenter:

Maria Panizo, Ph.D., Director, Market Intelligence & Customer Insight Room: Bliss, Deck 7

Join Amadeus’ director, market intelligence & customer insight and renowned travel industry expert Maria Panizo, Ph.D. for an exclusive and stimulating look at the best ways to seek out new customers and retain existing ones. Over the last 25 years, Dr. Panizo has conducted thousands of traveler interviews, gaining a deep understanding of the specifi c needs of travel sellers, traveling consumers and travel suppliers. During the workshop, attendees will discover:

• Travelers’ needs and map their specifi c priorities• Why a personalized value proposition is key to diff erentiating

yourself• Th e best customers to target in an ever changing world• Using technology to better understand your customers

Th is fun and interactive approach will provide every attendee an easy to use plan to be more successful. Immediately gain best practices through this interactive session so come explore the newest way to “win” customers in this ever changing industry.

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Spotlight Session: Sandals Resorts International: Growing Your Business with Sandals & Beaches ResortsPresenter:

Alice McCalla, Director of Industry AffairsRoom: Le Bistro, Deck 6

Join Sandals for a product update on how to maximize your marketing opportunities and increase sales by utilizing existing Sandals and Beaches marketing tools and leveraging their brands.

Tuesday, 16 SEPT

8AM - 10AM

Become a Sales Superstar - Believe It or Not, Anyone Can Be One [Repeats]Co-Presenters:

Bob Becker, Senior Vice President, Consumer Research,Norwegian Cruise LineDenella Richard, Director, Global Product Management,Norwegian Cruise LineRoom: Atrium, Deck 6

Join Bob and Denella for sales training that will help you and your team close more sales. Th eir proven sales methods will open the door to more business and give you sales acumen that can be used to sell practically anything – including cruises!

8AM - 9:15AM

LEISURE FEES 101: Getting Started with Professional Fees [Repeats]

Presenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Room: La Cucina, Deck 8

In this fun, upbeat and lively workshop, you’ll experience an honest and helpful look at this sometimes controversial subject. You’ll look at the rationale behind fees and explore issues that make the diff erence between fees-success and failure. You’ll learn how to deal with price-sensitive customers, long-time clients, objections to fees, scripts and techniques and much more.

Spotlight Session: Hawaii Visitors & Convention BureauPresenter:

Robyn Basso, Senior Director, Travel Industy PartnershipsRoom: Le Bistro, Deck 7

Norwegian Cruise Line: The Tools, Technology & Processes to Power Your Customer RelationshipsPresenter:

Camille Olivere, Senior Vice President Sales, Norwegian Cruise LineRoom: Bliss, Deck 7

Learn the administrative nuts and bolts of selling. How do you organize the process? What are some low-cost CRM tools that are available to you? How do you leverage CRM opportunities available through third parties such as ASTA, consortia affi liation, etc? And how do you focus your team to sell preferred suppliers and motivate/compensate them?

21



Write the Right Marketing Message, at the Right Time, to the Right People Presenter:

Melissa Teates, Research Director, ASTA Room: Fat Cats, Deck 8

ASTA’s research on the “Value of a Travel Agent” study has yielded tremendous information on why consumers use, don’t use or may potentially use a travel professional. Getting to these consumers and then getting them to pay attention to you comes down to the messaging you send in email, on your websites and social networks. Marketing strategy and goal setting will be discussed. Th en we’ll walk through the potential marketing messages derived from the “Value of a Travel Agent” study, including the best platforms for the sample strategies examined.

9:30AM - 10:45AM Spotlight Session: Starwood: How to Increase Your Profi ts by Selling More Hotels and Resorts Presenter:

Jeff Lanzarotta, Managing Director, Global Leisure & Luxury Sales, StarwoodRoom: Fat Cats, Deck 8

ASTA’s Young Professional Society Presents: Indispensable Technology Tools of the Connected Travel AgentPresenter:

Ryan McGredy, Owner, Moraga Travel, and President, ASTA’s Young Professional Society (YPS)Room: Bliss, Deck 7

Ryan will cover the various hardware, soft ware, apps, and gadgets that may help you be more productive and successful regardless of your role as a travel professional. Are you using any of these in your business: DropBox, Square, Evernote, Neat Receipts, Google Drive or Microsoft Outlook? Find out what they are and what they can do for you.

LEISURE FEES 101: Getting Started with Professional Fees [Repeats]

Presenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Room: La Cucina, Deck 8

In this fun, upbeat and lively workshop, you’ll experience an honest and helpful look at this sometimes controversial subject. You’ll look at the rationale behind fees and explore issues that make the diff erence between fees-success and failure. You’ll learn how to deal with price-sensitive customers, long-time clients, objections to fees, scripts and techniques and much more.

The Soft Touch: Developing Clients for Life Presenter:

Gloria Stock Mickelson CTIE, ACC, Senior Manager of Education and Training, Travel Leaders Franchise GroupRoom: Le Bistro, Deck 6

Th is workshop would discuss the “soft touch” elements of building and maintaining a long-term relationship with your customers. Relationships are built, and are more than making the right recommendation at the right price and selling the product.

22



Wednesday, 17 SEPT

7:30AM - 8:30AM

Art of Selling YOU!Presenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Room: Fat Cats, Deck 8

Having a unique, well-defi ned and authentic personal brand is one of the keys to success. A strong personal brand will diff erentiate you from your competitors; ultimately making you more marketable. No two professionals are the same; and those nuances, diff erences and distinctions make up our “brand.” What makes you special? Where have you traveled? What certifi cates do you have? Are you active in ASTA? Are you active in your community? All of these accomplishments are part of your brand—and set you apart from your competitors, but how do you sell your brand?

How do You Measure Up? Benchmark Data for Travel Agency Owners and ManagersPresenter:

Melissa Teates, Research Director, ASTARoom: Bliss, Deck 7

How do your fi nancials, revenues, GDS contract and employees stack-up against your competitors? Could you be doing better? One of the most consistent challenges that face travel agency owners and managers is the ability to eff ectively benchmark against their peers. Th is session will provide you with a broad overview of ASTA’s GDS, Service Fee, Financial and Labor and Compensation surveys that show the average ranges of fi nancial and business performance of the travel agency industry.

Th is session will help you 1) assess the relative strength of your company as it exists today and 2) develop goals for taking your company to the next level.

Spotlight Session: Tenerife: An Undiscovered Gem with Limitless Opportunities and AdventuresPresenter:

Stephanie Wear, Director of Economic Development, TenerifeRoom: Headliners, Deck 6

In this seminar, you will discover the jewel and largest of the 7 Canary Islands, a Spanish territory located in the Atlantic Ocean southwest of the Iberian peninsula. Tenerife off ers great 75-80 degree year round weather, a broad range of 4 & 5 star resorts, and all of the safety, sophisticated infrastructure and culture of Europe.

Th is session will explore the history of the island and its impact on the founding of the United States, the diversity of landscapes and activities available including nature discovery, gastronomy and wine, the Unesco world heritage sites, magnifi cent beaches and the island’s crown jewel, El Teide national park, an 11,000 foot high volcano where you can enjoy one of the world’s top 3 locations for stargazing, bird watching, and unique species of fauna on earth.

23



Thursday, 18 SEPT

8AM - 9:15AM LEISURE FEES 201: Fees to the Max: Learning To Easily Charge $500 and Up as a Fee! Presenter:

Nolan Burris, Chief Visioneer, Future Proof Travel SolutionsRoom: Fat Cats, Deck 8

Custom trip designers off er the best blend of destination knowledge, insider connections, consumer advocacy, and value for your dollar, and in return they command fees that you’ve only dreamed of. Just take a look at Conde Nast’s annual travel agent list and you’ll see proof. Find out how they do it, and see if this is where you want to go.

Making Headlines: Become Your Local Media’s Go-To Expert Presenter:

Jennifer Michels, Vice President, Communications, ASTARoom: Bliss, Deck 7

Ever wonder why some pieces of news make it on to the front page, while others are buried deep or don’t run at all? We now live in a world with a 24-hour news cycle with fewer journalists trying to do more with less. Th ey are hungry for good sources they can go back to time and again. You are that local resource perfectly positioned to promote the travel agency community.

Join Jennifer Michels, ASTA’s Vice President of Communica-tions, and learn how to think like an editor; respond to questions in a way that makes the news; write press releases and insightful, usable op-eds; reach out to reporters on social media, and tips for on-camera interviews.

Travel Insurance Panel: Enhance Your Bottom Line While Protecting Your Customers and Your BusinessModerator:

John Pittman, Senior Vice President, Industry Affairs & Marketing, ASTAPanelists:

Eleanor Kitzman, President, Starr AssistLisa Minton, Regional Sales Manager, RoamRight Jim Sheats, Director of Sales, Travel GuardBill Miller, EVP Sales, Berkshire Hathway Travel ProtectionLuz Merle, Travel Agency Manager, itravelinsuredRoom: Headliners, Deck 6

Th is session will provide you with an overview of how to structure a travel insurance program that protects your customers and your business. And at the same time you will learn how travel insurance can contribute to your bottom line. Th is session will also provide you with an overview of the work ASTA has done with its partners on your behalf to implement a nationwide travel insurance licensing standard that will eventually replace a confusing, costly and outdated 50-state web of rules. Find out what this initiative means to your business and why it’s important. If you have questions about travel insurance, this is your opportunity to get answers.

Spotlight Session: Greek National Tourism Organization: Greece, A World of DestinationsPresenter:

Grigoria Kamaterou, Director, Greek National Tourism Offi ce Room: Le Bistro, Deck 6

Join the Greek National Tourism Organization for shortslide-show presenting all the best Greece has to off er both as avacation and business destination.

24



Friday, 19 SEPT

8AM - 9:15AM

Survival Guide to Social MediaPresenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Room: Headliners, 6

Social media has been with us for many years, yet its value seems to elude many travel agents. Find out how to survey the Social Media Frenzy and focus on the business opportunities off ered by various social platforms and learn how to transform a static customer list into a vibrant, engaged client community.

Pathway to Prosperity: How to Build a Small Group Travel BusinessPresenter:

Kathryn Ayala, CTC, MCC, Owner, Leisuretime TravelRoom: Fat Cats, Deck 8

Learn fi rst hand from a successful travel agent how your Small Group Travel business can be both profi table and fun. As an Attorney and a Flight Attendant, Kathryn knows a thing or two about negotiating Group Travel Plan details as well as providing superior customer service. She has used these skills to build a successful boutique travel agency that specializes in small group travel events – from executive board meetings and business retreats to family reunions, destination weddings and girlfriend/guys getaways.

Kathryn knows what it takes to succeed at meeting the needs of a small group, and more importantly, how to make money at it. In this hands-on learning session, Kathryn will walk participants through the essentials of a successful Group Travel plan which includes how to develop a budget and create collateral materials.

Spotlight Session: Moroccan National Tourist Offi ce: Morocco Travel For RealPresenter:

Chakib Ghadouani Room: Le Bistro, Deck 6

Become a Morocco Champion. Morocco is the exotic gateway to Africa. It has Atlantic and Mediterranean coastlines, a rugged mountain interior and a history of independence. Its rich culture is a blend of Arab, Berber, European and African infl uences. Morocco is also host of the next ASTA Destination Expo 26 Feb - 1 Mar, 2015.

travel for real

25



Saturday, 20 SEPT

10:30AM - 11:45AM

Database Marketing FUN-damentals: The Art of Building Future RelationshipsPresenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Room: Fat Cats, Deck 8

It has oft en been said that a database is your business; it is one of your most valuable assets should you ever decide to sell your agency. It is also one of the most important tools for success today if used strategically. Th is session will take a non-technical view of agency databases from the perspective that matters the most: building relationships. So while we won’t be discussing bits, bytes and clicks, we will be talking about how to get the most from whichever database you have, or are considering.

Legal Check-Up: Structuring your Agency to Limit Your LiabilityPresenter:

Paul Ruden, Senior Vice President, Legal & Industry Affairs, ASTA Room: Bliss, Deck 7

Th is session will examine the things travel agents can do to limit their liability when a disaster strikes, a supplier goes bankrupt or something goes wrong on a cruise or tour, as well as look at the steps that can be taken to minimize risk overall. While designed for the owner/manager and independent contractor, this session is open to all.

Spotlight Session: Yucatan Tourism Board: Merida, Now and Then…Co-Presenters:

Maria Peniche, Marketing and Special Segments ManagerRosa Elena Vermont, International Promotion ManagerRoom: Le Bistro, Deck 6

In this session, you will learn what makes the state of Yucatán, México so special, and the unique experiences you can off er your clients looking for a diff erent Yucatán experience. Th e capital of the state, Mérida, was geographically cut off from mainland México until the 1950’s. Its wealthy residents had easier access to the U.S.A., Cuba and Europe than to the rest of Mexico. Th is isolation sent the city’s affl uent community traveling to Europe (particularly France), where they imported lavish goods and European styles. Mérida became known as the “Paris to the West”. Sumptuous mansions and palaces still line the elegant Paseo de Montejo, a tropical Champs Elysées, just blocks away from the Main Square.

Today, Mérida is a cosmopolitan and cultural destination with world class attractions including museums, performing arts, historic houses -some of them turned into beautiful boutique hotels- and haciendas, as well as a destination for excellent medical attention and great shopping.

26



Amadeus

ASTAnetwork Magazine

Morocco NTO

China Highlights

TMRTravel Savers

Tourism Cares

BermudaSilversea Cruises

Blai Limo Blakely NYTravAlliance Media

CTS Systemsitravelinsured NTCMeridian One

BerkshireGFLCVB Puerto Rico Tourism

Korea Tourism

Celebrity Cruises

GOL Yucatan Tourism

RCLCollette Broadway Inbound

Worldwide Trans.

Hawaii

Sandals Sabre

UATP

Travel Guard Starwood

Norwegian Cruise Line

Expedia TAAP Princess Cunard

Holland Am. Seabourn

Carnival IHG RoamRight LVCVA Tenerife Scenic Cruises Mark Travel

Starr Companies

Travel Agent Magazine

Club MedGNTC

ASTA / NACTA

1 2 3 4 5 6 7 8 9 10

12 13 14 15 16 17 18 19 20 21

23 24 25 26

30 31 32 33

37 38 39 40 41 42 43 44 45 46

47 48 49 50 51 52 53 54 55 56

35Entrance

Trade Show FloorManhattan Room Deck 7

The Manhattan Room EL

EV

AT

OR

S

EL

EV

AT

OR

S

MONDAY -17 SEPT

Trade Show 1:30pmTh is is not your traditional trade show! Lite lunch will be available on the trade show fl oor. Make sure you complete your ASTA Global Convention Passport ONE by visiting 20 exhibitors. Once complete, have your passport validated at the ASTA Booth (tradeshow entrance) and your name will be entered in a drawing. Prizes will be given at the end of the trade show. You must be present to win.

TUESDAY -18 SEPT

Roundtables 1:30pmJoin a table of 9 travel agents for a series of 3-minute round table presentations to learn what makes this

year’s AGC suppliers’ products and services so unique. Make sure you have your AGC Passport TWO validated by participating in the roundtable presentations.

27



Company .................................................................................Booth #

Amadeus North America .................................................32

ASTA ...................................................................................35

ASTAnetwork Magazine (Absolute Publishing) ...........53

Berkshire Hathaway Travel Protection ............................ 6

Bermuda Tourism Authority ...........................................31

Blai Limousines ...................................................................4

Blakely New York ................................................................9

Broadway Inbound (Leisure Connect) ..........................18

Carnival Cruise Lines .......................................................40

Celebrity Cruises ...............................................................13

China Highlights ...............................................................51

Club Med ............................................................................55

Collette ................................................................................ 16

CTS Systems .........................................................................3

Expedia TAPP ....................................................................37

Global Ocean Legacy ........................................................14

Greater Fort Lauderdale Convention & Visitors Bureau .. 5

Greek National Tourism Organization ..........................54

Hawaii Visitors & Convention Bureau ...........................20

Holland America Line/Seabourn ....................................39

IHG......................................................................................41

itravelinsured .......................................................................2

Korea Tourism Organization ...........................................12

Las Vegas Convention/Visitors Authority .....................43

Meridian One.......................................................................7

Company .................................................................................Booth #

Moroccan National Tourist Offi ce ..................................52

NACTA ...............................................................................35

National Transaction Corporation ...................................8

Norwegian Cruise Line ....................................................33

Princess Cruises and Cunard Line ..................................38

Puerto Rico Tourism Company ......................................10

RoamRight .........................................................................42

Royal Caribbean Cruises ..................................................17

Sabre Travel Network ........................................................26

Sandals Resorts International ..........................................23

Scenic Cruises ....................................................................45

Silversea Cruises ................................................................30

Starr Companies ................................................................56

Starwood Hotels & Resorts Worldwide .........................25

Tenerife Tourism Corporation ........................................44

Th e Mark Travel Corporation .........................................46

Tourism Cares ....................................................................48

TravAlliance Media .............................................................1

Travel Agent Magazine .....................................................47

Travel Guard ......................................................................24

TRAVELSAVERS ..............................................................49

Travel Market Report ........................................................50

UATP ...................................................................................21

Worldwide Transportation ..............................................19

Yucatan Tourism Board ....................................................15

Exhibitors

28



One Destination.All the products you need to succeed.

29



Amadeus North America Booth #323470 NW 82nd Ave Doral, FL 33122 Carolyn Cauceglia, VP Strategic Sales 305-499-6601 [email protected] www.amadeus.comAmadeus is helping our customers connect, serve their clients, and manage their business. From initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure process, Amadeus keeps the travel industry moving.

ASTA (American Society of Travel Agents)Booth #351101 King St, Suite 200 Alexandria, VA 22314Pamela Bonin,Director, Membership703-739-8709 [email protected] is the leading global advocate for travel agents, the travel industry and the traveling public. As the world’s largest association of travel professionals, our members include travel agents and the companies whose products they sell.

ASTAnetwork MagazineBooth #53197-199 City Road London, UK EC1V 1JNChris Peacock, Editor020 7253 9906 [email protected] e offi cial quarterly publication for the American Society of Travel Agents (ASTA), produced in the London offi ces of Absolute Publishing. ASTAnetwork forms an invaluable resource for ASTA members, keeping them abreast of the latest news from the Society and the wider travel industry.

Berkshire Hathaway Travel ProtectionBooth #6Grapevine, TexasBill Miller, Executive Vice President of Sales715-295-9054 [email protected] AirCare is the world’s fi rst proactive travel protection. We proactively monitor fl ights and let customers know about delays, missed fl ights and cancellations in real time – an industry fi rst. And all products include MyAssist, a global virtual-assistance and concierge service.

Bermuda Tourism Authority Booth #31675 3rd Ave New York, NY 10017Donna Douglas, Business Development Manager212-916-3112 [email protected] e “Jewel of the Atlantic” - Bermuda is much closer than you think - less than 2 hours away from most eastern US airports. With our incomparable weather, pink sand beaches, breadth of historic sites and warm, friendly people.

Blai LimousinesBooth #4 Maresme 111 Barcelona 08019 Olga Matons, Sales Manager 917-826-9311 [email protected] www.blailimousines.comBlai Limousines off ers fi rst class private transportation services throughout Spain. We off er your clients our fl eet of Mercedes sedans, minivans and coaches up to 24 seaters as well as multilingual chauff eurs for transfers, personalized sightseeing tours and excursions.

Blakely New YorkBooth #9 136 West 55th St New York, NY 10019 Th eresa Gonzales, Managing Director, Sales & Marketing 212-245-1800 [email protected] www.blakelynewyork.comBlakely in contrast to recent trends of modern boutique hotels has been createdin traditional design with emphasis on service and comfort. Conzerge as a platform technology was created as a one stop shop for Travel agents and hoteliers to plan travel itineraries for clientele.

Broadway Inbound and The Broadway CollectionBooth #18 520 8th Ave, 11th Floor New York, NY 10018 Jonathan Mountford +44 (0) 20 7831 8105 [email protected] www.broadwaycollection.comTh e Broadway Collection is part of Broadway Inbound, a Shubert Organization company with decades of experience in the theatre industry, the travel industry and wholesale ticket distribution, who specializes in FIT sales of Broadway shows. Unparalleled experience in wholesale theatre ticketing, marketing, and operations makes Broadway Inbound a perfect partner for distributors in travel and other industries.

Carnival Cruise LinesBooth #40 3655 NW 87th Ave Miami, FL 33178 Vicki Tomasino, Divisional VP Trade and Community Relations949-632-7337 [email protected] www.carnival.comCarnival is “Th e World’s Most Popular Cruise Line®”, with 24 ships operating 3 to 18 day voyages to Th e Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, and the Panama Canal.

Celebrity CruisesBooth #13 1080 Caribbean Way Miami, FL 33132 Dondra Ritzenthaler, Senior VP, Sales305-539-6937 [email protected] www.celebritycruises.comCelebrity Cruises’ iconic “X” is the mark of modern luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine; and the amazing service that only Celebrity can provide, all created to provide an unmatchable experience for vacationers’ precious time. Celebrity Cruises’ 11 ships off er modern luxury vacations visiting all seven continents.

30



Proud partner of ASTA

More for your clients.

More bookings for you.Book your clients for a pre- or post-cruise stay in Fort Lauderdale and they’ll love you for it. More than $1,000 in Cruise & Play deals make it even sweeter. Visit sunny.org/welovecruisers

31



China HighlightsBooth #5111 Binjang Rd CITS Mansion Guilin, Guangxi ChinaCarol GuanSales & Marketing Manager of Partner Care Team(86-773)-2885356 [email protected] Highlights’ business model is based on honesty, integrity and fl exibility. We provide private tour packages to all parts of China, and specialize in tailor-making tours for individuals, families, schools and groups to specifi c requirements at great value for money.

Club MedBooth #5537 Evelyn Rd West Islip, NY 11795James Killen, Director of Sales - Eastern Region USA888-258-2633 [email protected] Med is the creator and innovator of all-inclusive holidays off ering upscale vacations for families, couples and friends to over 70 exclusive resorts all around the world.

Collette Booth #16180 Middle Street Pawtucket, RI 02860 Dan Sullivan IV, Vice President of Strategic Accounts 401-642-4712 [email protected]’s collection of worldwide guided tours features comprehensive land tours, river cruises, rail journeys, small group tours, family trips, garden holidays and more. We take care of all the details—all you have to do is enjoy every moment.

CTS SystemsBooth #3 12385 Crabapple Rod Suite 202 Alpharetta, GA 30004 Mark Lewington, CEO 678-338-2100 [email protected] www.ctssystems.comCTS systematically performs the tedious high-value functions that are required to collect your aged hotel commission revenue. We provide a complimentary function at a fraction of the cost without any capital outlay, lease, or long term contracts.

Expedia TAPPBooth #37 3874 Crescent Cove Place Tarpon Springs, FL 34688 Linda Lossing, Expedia US Travel Agent Distribution Manager 727-940-7295 [email protected] www.expedia.com/TAAPExpedia’s Travel Agencies Affi liate Program (TAAP) provides travel agencies with the opportunity to be a member of the largest online travel booking service in the world and to earn commission on hotels, tailor-made packages, car rentals and activities.

Global Ocean LegacyBooth #14901 E Street, NW Washington, DC 20004Andi Pearl, Director, Campaigns and Policy for Global Ocean Legacy202-552-2162 [email protected] www.GlobalOceanLegacy.orgA project of Th e Pew Charitable Trusts, and six philanthropic partners, GOL works to protect some of the Earth’s most important and unspoiled ocean environments by establishing the fi rst generation of great marine parks, including the Bermuda Blue Halo.

Greater Fort LauderdaleBooth #5100 E Broward Blvd Ste 200, Ft Lauderdale, FL 33301-3528Christine Roberts-Tascione, VP, Convention Sales & Services954-765-4466 [email protected] e GFLCVB is ready, willing and able to serve you. We can help you plan your vacation or your meeting. From your initial inquiry to dining and entertainment recommendations to the plane ride home, our experienced and professional staff is your concierge to the community.

Greek National Tourism OrganizationBooth #54305 E 47th Street 2nd Floor New York, NY 10017Grigoria Kamaterou, [email protected] is an ideal destination for all interests, a country of remarkable and delightful contrasts. It off ers a constant journey through time, a world of destinations admired globally. Th e 227 inhabited islands are the main characteristic of Greece’s morphology and an integral part of the country’s culture and tradition.

Hawaii Visitors & Convention BureauBooth #20Robyn Basso, CTC, Senior Director Travel Industry Partnerships808-924-0240 [email protected] closely with the Hawaii Tourism Authority, HVCB is a nonprofi t organization whose sole purpose is to promote our islands to travelers throughout North America – Hawaii’s largest and most important market.

Holland America Line/SeabournBooth #39 300 Elliot Ave W Seattle, WA 98119 Rene Spatzn Manager, Sales Promotion 206-626-7520 [email protected] www.hollandamerica.comHolland America Line’s Premium Cruise Experience features spacious, elegant mid-sized ships; gracious, award winning service; worldwide itineraries; extensive activities and enrichment programs and sophisticated, fi ve-star dining inspired by the world renowned chefs of our Culinary Council.

AFFILIATE PROGRAMTRAVEL AGENT

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IHG Booth #41747 Th ird Ave 26th Floor New York, NY 10017 Alice McQuade Regional VP, Travel Agency & Leisure Sales 201-986-2863 [email protected] www.ihg.comOur nine hotel brands include some of the best-known and most popular in the world. We’ve built up a portfolio that covers everything from luxurious upscale hotels in the world’s major cities and resorts to reliable family-oriented hotels that off er great service and value.

Korea Tourism OrganizationBooth #12 2 Executive Dr Ste 750 Fort Lee, NJ 07024 Sejoon You Executive Director 201-585-0909 [email protected] www.english.visitkorea.or.krKTO is the offi cial South Korean government entity tasked with promoting travel and tourism to Korea. We work with travel agents by providing free of charge, destination education, co-op marketing support, travel guides, and more.

Las Vegas Convention/Visitors AuthorityBooth #43 3150 Paradise Rd Las Vegas, NV 89109 Kelly Messina Sales Executive 702-892-2861 [email protected] www.lvcva.comLas Vegas has changed tremendously in recent years, and continues to capture the world’s imagination as the destination where anything is possible. Beyond the casino excitement are some the most unique entertainment options in the world.

Meridian OneBooth #7 5775 General Washington Dr Alexandria VA 22312 Cara Constantine Senior Marketing Manager 703-461-5200 [email protected] www.meridianone.comTh rough Meridian One ASTA members can receive discounts of up to 34% with UPS® and 31%-88% off manufacturers’ list price on frequently purchased items from Offi ce Max. To enroll and start saving, call 800-636-2377.

Moroccan National Tourist Offi ceBooth #52Angle Rue Oued El Makhazine et Rue Zalaqa, Agdal, RabatChakib GhadouaniDirector for USA212-221-1583 [email protected] e Moroccan National Tourist Offi ce (MNTO) is responsible for promoting and marketing Morocco as a destination within Morocco and abroad.

NACTABooth #351101 King St, Suite 200 Alexandria, VA 22314Ann van LeeuwenPresident, NACTA703-739-6825 [email protected] e National Association of Career Travel Agents is the travel industry’s leading trade association representing independent contractors and travel consultants. NACTA’s mission is to represent the interest of independent travel entrepreneurs and to promote the professionalism of the independent consultant.

National Transaction CorporationBooth #8 11951 NW 37th Street Coral Springs, FL 33065 Chelsie Cooper Market and Business Development 954-346-3300 [email protected] www.nationaltransaction.comMeet National Transaction Corporation (NTC) and say hello to an improved “bottom line” for your agency. Endorsed by ASTA and other industry elites, there’s many reasons we’re the Travel Experts in merchant processing.

Norwegian Cruise Line Booth #337665 Corp Ctr Dr Miami, FL 33126 Camille Olivere SVP Sales, Americas 305-436-4491 [email protected] www.ncl.comWith a 47-year history of breaking the boundaries of traditional cruising Norwegian is THE innovator in cruise travel, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and fl exibility.

Princess Cruises and Cunard LineBooth #38 24305 Town Center Drive Santa Clarita, CA 91355 Teresa Nix Business Development Manager 800-Princess [email protected] www.OneSourceCruises.comOne of the best-known names in cruising, Princess Cruises is a global cruise and tour company operating a fl eet of 18 modern ships renowned for their innovative design and wide array of choices in dining, entertainment and amenities, all provided in an environment of exceptional customer service.

Puerto Rico Tourism Company Booth #10135 W 50th Street 22nd Floor New York, NY 10020 Narciso Moreno Northeast Regional Director 917-771-5967 [email protected] www.seepuertorico.comTh e Puerto Rico Tourism Company is an agency part of the government of Puerto Rico that handles all the promotion, marketing and development for the Island’s Tourism. Puerto Rico is a complete destination that off ers a contrast of activities that includes Golf, Spa, Destination Weddings, Culture and History, Nature& Adventure. All of this within the convenience of the United States - no passport required!

travel for real

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RoamRightBooth #42 8601 LaSalle Rd Ste 102 Towson, MD 21286 Lisa Minton Regional Sales Manager 443-279-7337 [email protected] www.roamright.comProtect your travelers with RoamRight travel insurance packages for vacation, adventure, business and group travel. RoamRight covers domestic and international trips with plans for trip cancellation, interruption, travel medical, and evacuation.

Royal Caribbean Cruises Booth #171050 Caribbean Way Miami, FL 33132 Vicki Freed, Senior VP, Sales305-539-6031 [email protected] www.royalcaribbean.comFor more than 40 years, Royal Caribbean International has set the bar for cruise vacations, leading the industry in service, guest satisfaction, and innovation, on a fl eet of 22 ships featuring fi rst-at-sea experiences you won’t fi nd anywhere else.

Sabre Travel NetworkBooth #26 3150 Sabre Dr Southlake TX 76092-2199 Sandra Soellner, General Manager 773-561-7465 [email protected] www.sabre.comSabre Travel Network® provides the marketplace of choice for buyers and sellers of travel. By combining unique expertise and leading technology, Sabre powers business performance across the travel industry.

Sandals Resorts InternationalBooth #23 4950 SW 72nd Avenue Miami, Florida 33155 Alice McCalla, Director of Industry Aff airs 305-284-1300 [email protected] www.sandals.comOur nine hotel brands include some of the best-known and most popular in the world. We’ve built up a portfolio that covers everything from luxurious upscale hotels in the world’s major cities and resorts to reliable family-oriented hotels that off er great service and value.

Scenic CruisesBooth #45 20 Park Plaza Ste 903 Boston, MA 02116 Randy Goodrich, Sales & Marketing Representative 503-330-7439 [email protected] www.emeraldwaterways.comScenic Cruises off ers the NEWEST, most spacious fl eet of river ships in Europe, an impeccable onboard service experience, and included shore excursions for all types of activity levels. Scenic Cruises IS the standard bearer for FIVE-STAR, ALL-INCLUSIVE luxury river cruising.

Silversea CruisesBooth #30110 E Broward Blvd. Fort Lauderdale, FL 33301 Kristian Anderson, Sr. Vice President & General Manger, N America954-684-9448 [email protected] Cruises off ers guests a highly personalized travel experience aboard its intimate, luxurious, all-suite ships: Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit – and adventurous expeditions aboard three purpose-built vessels: Silver Explorer, Silver Galapagos, and Silver Discoverer.

Starr CompaniesBooth #14 399 Park Ave, 8th Floor New York, NY 10022 Eleanor Kitzman, President 646-758-8322 [email protected] www.assist-cardusa.comStarr Companies is global travel insurance and assistance company. In 2011, Assist Card became part of Starr Companies, bringing a 40+ year history of exceeding the expectations of the more than 7 million individual clients it has served.

Starwood Hotels & Resorts WorldwideBooth #25 2881 Corporate Way Miramar, FL 33025 Chris Austin, Vice President Global Leisure & Luxury Sales 954-624-1761 [email protected] www.starwoodpro.com Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,128 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences.

Tenerife Tourism Corporation Booth #441201 Connecticut Avenue NW, Suite 850 Washington, DC 20036Ignacio Cundin, Strategic Relations Manager 202-847-2895 [email protected] Th e Tenerife Tourism Corporation is responsible for promoting Tenerife internationally as a destination for both business and leisure through marketing and communication activities as well engaging with the trade to increase the amount of visitors to Tenerife.

The Mark Travel CorporationBooth #46 5110 E Wallace Ave Scottsdale, AZ 85254 Cheryl Hudak, Regional Business Development Manager 602-531-8519 [email protected] www.marktravel.comWith service to more than 1,100 destinations worldwide, we are a recognized leader in the business of making vacation dreams come true. Our brands include Funjet Vacations, United Vacations, Southwest Vacations and Blue Sky Tours and TNT Vacations.

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Tourism CaresBooth #48275 Turnpike Street Suite 307 Canton, MA 02021Mike Rea, President & [email protected] Cares preserves and enhances the travel experience for future generations. We channel the philanthropic passion and commitment of the travel industry to protect and restore valuable destinations we all care about.

TravAlliance MediaBooth #1 593 Rancocas Road Westampton, NJ 08060 Courtney Love, Marketing Director 856-505-1409 [email protected] www.travelpulse.comtravAlliancemedia is leading the travel industry with cutting-edge and results driven products that bridges the gap between leading brands, agents and ultimately their clients. A multi-channel and integrated marketing approach of education, revolutionary media, and direct one-to-one communication off ers a progressive solution to leisure travel supplier needs and a one stop destination for agents to build their business. Industry leading brands include Travel Pulse, Vacation Agent Magazine, Agent@Home Magazine, Travel Agent Academy, Digital Events + Seminars, Travel Tribe, Agent Studio and Show Ticket Rewards, travAlliancemedia and Travel Forward.

Travel Agent Magazine Booth #47757 Th ird Ave 5th Floor New York, NY 10017 Jill Birkett, Event Director, Leisure Events, Travel & Hospitality Group212-895-8253 [email protected] www.travelagentcentral.com As the industry’s most read trade publication Travel Agent Magazine and TravelAgentCentral.com continue to drive trends, spotlight innovators, introduce ideas and start conversations among global suppliers and active travel sellers; helping every generation of travel agents to know more, sell more and do more.

Travel GuardBooth #24 3300 Business Park Drive Stevens Point, WI 54482 Eric Powers, Strategic Marketing Manager 715-295-0041 [email protected] www.travelguard.comAIG is a world leading property-casualty and general insurance organization serving more than 70 million clients around the world. Our Travel Guard travel insurance plans provide a global reach, unparalleled service quality and proven operational capabilities allowing your customers to receive best-in-class care.

Travel Market ReportBooth #50243 South Street Oyster Bay, NY 11771Debbie Press516-624-0500 [email protected] Market Report is an online business publication that serves as an independent forum and voice for retail travel sellers around the globe. We provide in-depth coverage and analysis of news and trends aff ecting leisure and corporate travel agents, along with practical business advice and insights into key growth markets.

TRAVELSAVERS Booth #4971 Oyster Bay, NY 11771Kathryn Mazza516-624-2350 [email protected] is a global travel marketing company representing 3,000 agencies in 26 countries.

UATP Booth #211301 Pennsylvania Ave NW Washington, DC 20004 Jody Piland, Communications Coordinator 202-626-4077 [email protected] www.uatp.comUATP’s Insider’s Club off ers annual Travel Protection Plans for travel industry employees. Coverage is available to individuals or families, and includes accident, baggage and trip protection, 24-hour worldwide emergency assistance and much more.

Worldwide TransportationBooth #19 15001 NW 42nd Ave, Building 47 Miami, FL 33054 Alex Malek, President & Founder 305-271-4900x104 [email protected] www.worldwidetransportation.comWorldwide Transportation is a Chauff eured driven company with more than 500 points of service throughout the world. We off er Ground transportation chosen by hundreds of executives, corporate event planners and passengers around the world for Quality, Convenience and Value.

Yucatan Tourism BoardBooth #15 Calle 60 Norte Num 399-E Col. Revolucion Excordemex Merida, Yucatan, C.P. 97118 Mexico Rosa Elena Vermont Ricalde 999-930-3760 [email protected] www.yucatan.travelTh e Yucatán Tourism Board promotes the wonders of this beautiful state in México and provides useful information for visitors to plan an unforgettable trip.

35



EXPERIENCE, INSPIRE & ENGAGE

National Association of Career Travel Agents 2014 Annual Conference

Oct. 30 – Nov. 3, 2014 • Sheraton Wild Horse Pass Resort & Spa, Phoenix, AZAn exclusive event for professional travel consultants, register today.

EXPERIENCE the beauty of the Wild Horse Pass in Arizona.ENGAGE yourself in a robust educational seminar series. ENRICH AND INSPIRE all aspects of your travel business. BROADEN YOUR MARKETING OPPORTUNITIES to increase your sales. ENHANCE YOUR POTENTIAL to grow your dexterity.

Learn more at www.NACTAconference.com

*** Save $25 on registration until Oct. 1st! Promo Code: INSPIRE25 ***

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SUPERNOVAS ($5,000+) ABC Global ServicesCommonwealth Business Travel

GroupASTA Corporate Advisory CouncilHaskins, John Sabre PAC NOVAS ($1,000+) Balboa Travel ManagementBest Travel Bourgeois, LindaCasto, MarcChemla, AlexandreEnterprise Holdings PACFriedman, JackieHale, RogerHaskins, MargaretHeld, ErnieKlebanow, PeterLewis, JohnMatthews, LaurenOrens, SteveOvation Corporate TravelPowell, VickiSanchez, JorgeSignature Travel NetworkTh omas, LeeTravelstore Tzell Travel Virtuoso Wilson-Buttigieg, JenniferZelaya, Marilyn Bell/Willow

Glen Travel

GOVERNOR’S CLUB ($500+)

Block, RogerBreton Village TravelDarling, ClaudiaDarling, RichardDixon, MichaelGreenwald, MikeHaire, BillHess TravelIrwin, PamelaLee, BonnieLewington, MarkMangas, DebMarkham, BarbaraMarkham, Th omasNg, DanielPeters, MaryRoach, RobertSpain, SusanStock Mickelson, GloriaUniglobe Travel PartnersVasami, RalphZabinksi, Leo

PRESIDENTS CLUB ($250+)

Carol’s Travel ServiceDuglin, RobertEllenby, JayGoodenow, WendyHaymaker, RichardHudak, Cheryl Jackson, DeniseKerby, Zane

Landis, Geoff reyLovell, JohnMcGredy, RyanOptions Travel ServicesPATA Midwest ChapterPeck, EbenPeterson, Virginia/MSP Travel

GroupPinheiro, ScottPowers, SteveRodriguez, LauraSeddelmeyer, ChrisStrong, JimSudeikis, KathyTervola, PatriciaTurner, StephanieVan Allen, NancyVan Leeuwen, AnnVerboom, JoAnneWallace, DuaneWallace, Hope

TEAM 100 ($100+)Adamitis, KarenAft , SusanAlbright, CynthiaAllegra, MarilynAndrolia, LindaArmin, BrindaBeissel, SusanBerke, LarryBiver, SusanBonin, PamBrawley, JohnBrechon, Colleen

Brown, PatriciaBurger, Les Carideo, PeterChiappetta, MaureenChing, DannyChris Acccomando ToursCimino, AnthonyColombo, BarbaraConsenza, AnthonyCooper, DonnaCorniche TravelCostagliola, JoanneCunningham, CindyDa Rosa, AndreaDa Rosa, JoseDali, CsillaDaniels, Patti Davis, LauraDolstra, HeatherErickson, CindyEstill, GeorgeEvans, DonnaFaifer, NoraFarrell, MichaelFarrell, LynnFaust, PamelaFlanagan, Mary PatFormento, CaroleFredericks, MarilynFritz, SharonFrosch, AdrienneFurlan, LindaGagala, Jo-MarieGaravanian, GabeGardner, Joanne

ASTAPAC Salutes 2014 Donors Th e American Society of Travel Agents Political Action Committee (ASTAPAC) is a special fund established under the federal election laws to allow ASTA to collect voluntary contributions from our members for the pur-pose of supporting political candidates and parties. Since 1979, ASTAPAC has strengthened the collective voice of the Society’s membership before the United States Congress and the White House. Put simply, our advocacy successes would not be possible without the support of the industry leaders listed below who have contributed to the PAC program.

37



Geiser, ElizabethGelaude, DianeGiampa, JoanneGilbert, Phillip Gray, Ruth Ann Greenwald, DonnaGundlach, Jeff reyHaas, Nita AnnHager, MarieHall, JudyHannon, GailHartline, Amy LynnHenry, Andrew Hill, JohnHill, AngelaHoppe, LisaHowes, LoisIerulli, JaniceJathas, BarbaraJohns, SueJohnston, JeanneKalisz, CarolKay, MaryKelly, KimberlyKeslik, RichardKozlowski, NancyKozon, LindaKruegger, MaryLauner, KimLekki, CarolLieventhal, JenniferLindberg, MarilynLinderholm, SueLindsey, Stuart Lovick, DaveLucking, CynthiaLukasik, AndrewMack, GeraldMaxwell, BarbaraMaxwell, LyndaMazzola, BarbaraMcCue, BillMcKay, RobertMeil, Samarah

Michels, JenniferMiyashiro, RaymondMurphy, KateNelson, LindaNorman, JaneO’Riordan, JohnPaczosa, SusanPenna, LucyPicture Pefect TravelPinales, NildaPokornowski, BarbaraPoland, RobertQuetel, JeanetteQuinn, DebraRaymer, SusanReuther, Mary MargaretRicher, Sheri Ristic, Henry Ritter, DianaRoyal Travel & Tours Sanchez, GiselleSanto, MargeSattizahn, RichardSattler, MonquieSchlagel, KathleenSchneider, KimberlySchneider, Mary AnnSchwartz, RichardSeno, JanetShimkus, SusanSkach, RosemarySlotwinski, Krystina Staples, NancyStrauss, ChristineSturm, MarySturm, WalterSturm, CharlesSumka, JudithSwirtz, MaryTeichen, FrederickTillem, JackTillem, AliceTofel, WayneTrans World Travel

Travel 100 GroupTravel Leaders of NapervilleUrban, RenaudWallace, CarrieWalsh, MaryWaters, AnnWebster, DanielWebster, PharaWebster, ShirleyWeigel, WendyWeingart, MikeWendler, LindaWerner, JohnWheeler-Medley, BernardWilkinson, MaureenWolak, ElizabethWolinski, MichaelWorld Class TravelWorld Travel MartZavislak, CarynZinda, Lorrie

PATRIOTS (UP TO $99)4 Season Travel BureauA Plus Travel AdventureAyala, KathrynBuschbach, JoanneCamel, JenniferChan, CharmaineCole, SherylCook Travel CompanyCostoso, JeanetteCox, ElizabethCruse, JohnCymrot, Isaac Da Rosa TravelDe Souza, BellExotic JourneysFawcett, MonicaGibbs, JudithGoldschmidt, KurtGoldschmidt, SonyaGrabar, ChrisGreben, Adrienne

Grossmann, AlanHarwood, SherriHenderson, RebeccaHolland, JasonIafrate, RitaJohnson, JulieKowalik, CarolynLane, DeborahLanotte-Day, ToniLarson, StephanieLau, RodneyLindsey, FrancesMalana, JunMay, KatieMcConnell, CarolMcParland, CarolMittleman, HelenMoore, DianneOn Track TravelOyster Bay Travel CenterPlainview TravelPoole, JoshuaPost, RichardRaszka, DebraRomano, JamesShimamoto, RachelSpencer, Janine Stalb, GretchenSternberg, DebraSutko, Michael Tosto, RitaVentimiglia, JeannineWagner, Carol Ward, JamesWelke, DonnaWhere 2 Now TravelWommer, ChristopherYanuzzi, Jeannette

Contributions received through August 1, 2014

38



A & I Travel Service, Inc.

AAA Allied Group, Inc.

AAA East Central

AAA Mid Atlantic

AAA Minneapolis

ABC Global Services

Acendas

ADA Travel

ADTRAV Travel Management

Airfasttickets, Inc.

All Direct Travel Services

All Travel

Altour

American Express Travel & Lifestyle Services

Andrew Harper

Anthony Travel, Inc.

ATP International USA

Balboa Travel, Inc.

BCD Travel

Best Travel, Inc.

Blue Ribbon Business Travel International

Branson Tourism Center

Brentwood Travel

Breton Village Travel Services, Inc.

Brownell Travel, Inc.

Bursch Travel/American Express

C & H International

Cadence

Caravan Tours, Inc.

Carlson Wagonlit Travel

Carrousel Travel American Express

Casto

Cerritos Travel, Inc.

Christopherson Business Travel

Colpitts World Travel

Colwick Travel Corporation

Conlin Travel, Inc.

Corporate Travel Management

Costamar Travel Cruise & Tours, Inc.

Courtesy Travel Services

Covington Travel

Crucon Cruise Outlet Plus, Inc.

Cruise Planners - American Express Travel

CruiseOne/Cruises Inc

Direct Travel, Inc.

Ensemble Travel

Expedia CruiseShipCenters

Expedia, Inc.

Express Travel

FC USA Inc

Flathead Travel Service, Inc.

Forest Lake Travel

Fox World Travel, Inc.

Friendly Travel Inc.

Frosch International Travel

Gant Travel Management

Gateway Travel Service

Geraci Travel

Global Crew Logistics

Global Travel

Hess Corporate Travel

Hickory Global Partners, LLC

International Cruise & Excursions, Inc.

LBF Travel, Inc.

Legacy Travel, Inc.

Leisure Travel Alliance, Inc.

Luxe Travel Management/TSI

MacNair Travel Management/American Express

Mansour Travel Company

MAST Travel Network

Maupin Travel, Inc.

McCabe World Travel, Inc.

Menno Travel/American Express

Merit Travel Group, Inc.

Montrose Travel

Moraga Travel, LLC

MSP Travel Group, Inc.

Mundi Travel/American Express

MWR Travel

National Travel Service

Nexion, LLC

Odysseys Unlimited Inc.

Omega World Travel

Ovation Travel Group, Inc.

Plaza Travel

Poe Travel

priceline.com Incorporated

Protravel International, LLC

Rovia, LLC

Signature Travel Network

Skylink Travel, Inc.

STA Travel

Strong Travel Services, Inc.

Tangerine Travel LTD

Th e Travel Society, LLC

Th e Travel Team, Inc/American Express

Travel & Transport, Inc.

Travel Experts Inc.

Travel Leaders

Travel Leaders / LMR, Inc.

Travel Leaders Child Travel/Albany Travel

Travel Leaders Corporate

Travel Leaders Franchise Group

Travel Leaders/ Goli’s Avenues of Travel

Travel Management Partners, Inc.

Travel One

Travel Planners International, Inc.

Travel Plus/Travel Leaders

Travel Time Travel Agency, Inc.

Travelink/American Express

Travelocity

Travel-On, Ltd.

TravelQuest

TravelSavers Partner Services

TravelStore

Tzell Travel Group

Uniglobe Travel International

Uniglobe Travel Partners

Unique Travel of Palm Beach, Inc.

Universal/Accent Travel - American Express

Va-Bok International

Vacation.com

Valerie Wilson Travel, Inc.

Viking Travel Service

Virtuoso

Vision 2000

Wayland Travel, Inc.

WD World Travel

Western Association of Travel Agencies

Wings Travel Group

World Travel Bureau, Inc.

World Travel, Inc.

WorldTravelService

Worldview Travel

Wright Travel

Your Travel Center, Inc.

ASTA Premium Members

39



ASTA Destination Expo. Morocco. Join Us. This captivating, exotic and colorful destination is the host of ASTA Destination Expo (ADE) 2015

ASTA Destination Expo (ADE) Morocco, Feb 26 – March 1, 2015, is your opportunity to become something new. Travelers are looking for the unique, the special and the exotic. And Morocco is just that, and more. As the gateway to Africa, Morocco has Atlantic and Mediterranean coastlines, a rugged mountain

interior and a history of independence. Its rich culture is a blend of Arab, Berber, European and African influences. So join us, become a Morocco specialist and gain real life experiences to help you plan the exotic and unique trips of your clients’ dreams. You, your clients and your business will be enriched. Secure your future.

ASTA Destination ExpoMarrakech, MoroccoFeb 26 - March 1, 2015travel for real

Show

Sponsors

Register Today! ASTADestinationExpo.org

Top 10 ReasonsBoost Your Credibility and Trust with Customers – Travelers want to do business with an agent they can trust. Display the ASTA logo to show consumers and suppliers that you are a member of the world’s largest travel agency association and adhere to ASTA’s Code of Ethics. If you’re not a member, you may be missing business you didn’t even know about!

Access Unmatched Industry Resources – ASTA offers resourc-es that busy travel professionals don’t have the time, resources and expertise to gather on their own. The ASTA 2014 Regulatory Compli-ance Handbook is a prime example. ASTA has read and analyzed all the federal statutes that apply to travel professionals and has translat-ed them into language that is easy to understand and use.

Protect Your Industry – Many decisions affecting your profitability and your freedom to operate are made by people who know nothing about the travel agency industry. ASTA monitors legislative propos-als, endorse travel agents’ interests to members of Congress and organizes grassroots support. Your support helps secure a healthy and sustainable retail travel environment.

Promote Your Value – ASTA is constantly promoting, and in some cases, defending the retail travel agency industry. This is a fantastic industry, with a great story to tell.

Grow Your Business – All members receive a complimentary listing on ASTA’s consumer website—TravelSense.org, which has over 54,000 unique visitors per month. In the first six months of 2014, over $1.3 million in travel requests were made available to ASTA members.

Strengthen Your Network – ASTA’s meetings provide you with opportunities to build lasting professional friendships with peers and suppliers that can help you grow your bottom line.

Develop Your Skills – ASTA’s carefully crafted educational webi-nar series, online training and face-to-face meetings cover a broad spectrum of topics from destination training to industry research to business tools. They are open to you and all your employees.

Engage Your Employees – As an ASTA member, you can extend ASTA’s valuable industry resources and benefits to your frontline agents.

Collaborate – ASTA needs to hear from YOU. ASTA offers unique opportunities for you to be actively involved with industry leaders through chapter and national committees and meetings.

ONE VOICE – Let’s face it, we’re in this together. The retail trav-el agency industry can accomplish so much more if we ALL come together as One Voice.

why participating in your industry’s trade association – ASTA – is right for you!

Expand your world. Go with the pros.

www.ASTA.org

Stop by the ASTA Booth or the ASTA Information Desk to join, renew or visit.Pam Bonin, Director of Membership

Gold Level Proud Partners:

ASTA Acknowledges and Appreciates Our Proud Partners

Premier Level Proud Partners:

Our Proud Partners make it possible for ASTA to promote and defend the travel agent community.

The global advocates for travel. Go with the pros.www.ASTA.org | [email protected]

Silver Level Proud Partners:

ABCglobal services

travel for real

THE ST. REGIS NEW YORK, NEW YORK

Starwood Hotels and Resorts is the largest luxury hotel operator in the world. Join Jeff Lanzarotta as he leads a session on how to increase your sales by growing your luxury business and how Starwood enhances cruise bookings. Plus, just for attending, you will be entered to win a $150 or a $50 American Express gift card.

SEPTEMBER 16 AT 9:30 A.M. Increase revenues by growing luxury business with Starwood led by Jeff Lanzarotta, Managing Director for Starwood Hotels & Resorts.

ATTEND OUR SESSION & WIN

©2014 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, W, Westin and their logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affi liates.

STARWOODPRO

ASTA Global Convention 2014

Documents

Transcript of ASTA Global Convention 2014