Association forInformation Systems

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Proceedings of the Fifth

Americas Conferenceon Information Systems

(AMCIS 1999)

August 13-15,1999Milwaukee, Wisconsin

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Editors:W. David Haseman

University of Wisconsin-Milwaukee

Derek L. NazarethUniversity of Wisconsin-Milwaukee

June 1999UB/TIB Hannover121542 971

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Table of Contents

Advances in Organizational and Social InformaticsPreliminary Investigations of User Evaluation of the WWW, John D'Anibra, The University of New South Wales 1Developing Tailorable Information Systems through Deferred System's Design, Nandish V. Patel,

Brunei University, UK 4Assessing Managerial Impact in Virtual Teams: Possible Directions for Future Research, Gabriele Piccoli,

Louisiana State University 7Context matters: Towards a concept of the organizational information environment, Howard Rosenbaum,

Indiana University 10ICT in the real estate industry: Agents and social capital, Steve Sawyer, Kevin Crowston and Rolf Wigand, Syracuse

University 13Hard Failures - Soft Solutions, Paul Spedding, University of Salford, Trevor Wood-Harper, University

of South Australia 16A Study of the Job Stress and its Effect of the Information Systems Professional in Taiwan, Szu-Yuan Sun,

SUNY, Her-Sen Doong and Tungching Lin, National Kaohsiung First University, Taiwan 19ICAAAC Model of Virtual Organization, Bob Travica, Indiana University 22

Analysis & Design of Networked Applications: Models, Methods and MetricsDimension Hierarchy Diagrams, Donald J. Berndt, University of South Florida 25A Distributed Architecture to Customize CASE Tool Prototypes, Lei Jin, Georgia State University 28

Analysis and Design of Learning Information SystemsUsing Complementary Perspectives to Inform Requirements Analysis, Suzanne K. Schaefer,

University of California - Irvine 31Designing Learning Information Systems to Customer Needs, Bernd Simon, Vienna University of Economics and

Business Administration 34Using Information Technology to Improve Learning in Higher Education: An Investigation of MultimediaPresentations and Group Support Systems, L. Kristan Presnell, Anne Arundel Community College, V. Ramesh,

Indiana University, Glenn J. Browne, Texas Tech University 37

Artificial Intelligence Applications in BusinessEmpirical validation of knowledge-based systems for conceptual database design, Solomon Antony, Texas

Tech University, Dinesh Batra, Florida International University, Radhika Santhanam, University of Cinncinnati 40Artificial Intelligence Approach to Analyzing the Bullwhip Effect in Supply Chains, Qing Cao and Keng Siau,

University of Nebraska-Lincoln 43An Adaptive Learning System Technology Advisor for the small business entrepreneur, Dessa David,

Baruch College, CUNY 46Automatic Generation of Matching Function by Genetic Programming for Effective Information Retrieval,

Weiguo Fan, Michael D. Gordon and Praveen Pathak, University of Michigan Business School 49An Intelligent Approach to Semantic Query Processing, W. David Haseman, Tung-Ching Lin and

Derek L. Nazareth, University of Wisconsin - Milwaukee 52An Agent-Based Approach For Collaborative Schema Design, Benjamin Kok Swee Khoo, University

of Maryland, Sriram Chandramouli, Hughes Network Systems, Maryland 55Rigging the Verdict: An Intelligent Consultant for Jury Selection in a Courtroom, Divakaran Liginlal

and SudhaRam, University of Arizona, Saji Vettiyil, Attorney at Law, Nogales, Arizona 58BPR based on Data Mining Tools: Redesigning the Sales Promotion Process in Retailing, Francesc Miralles,

University Ramon Llull, Spain 61Fuzzy Analytic Hierarchy Process Model For Determination of Service Quality in Telecom Networks, Mirza B. Murtaza,

Middle Tennessee State University, Vipul K. Gupta, Saint Joseph's University, Jaymeen R. Shah, Prairie View A&MUniversity 64

Assembling a Metrics Suite for Rule-Based Systems Development, Derek L. Nazareth, University ofWisconsin - Milwaukee 67

An Intelligent Decision Support System Prototype for Asset Allocation, Hamid R. Nemati, The University of

North Carolina, Lakshmi S. Iyer, University of Dayton 70Learning and Predicting Group Preference: Modeling Group Utility Function with Artificial Neural Networks, Dat-Dao

Nguyen, California State University, Northridge, Dennis S. Kira, Concordia University, Canada 73Learning of Complex Concepts through Concept Combination, Mukesh Rohatgi, Old Dominion University 76Towards An Architecture for Acquiring, Representing, and Mining Informal Knowledge, Lawrence Schmitt,

Christian Brothers University, Ravindra Krovi, The University of Akron, Randy Ryker, Nichols State University 79A Theoretical Basis for the Assessment of Rule-Based System Reliability, Teresa M. Shaft, University of

Oklahoma, Rose F. Gamble, University of Tulsa 82Intelligent Decision Aids for Electronic Commerce, Rahul Singh, University of San Diego, Harry L. Reif,

James Madison University 85Decision Support for Management Control of Complex, Mission-Critical Processes, William E. Spangler,

West Virginia University, James M. Peters, Carnegie Mellon University 88A Multi-Agent Architecture for Internet Security, Jess H. K. Yuen, Felix S. K. Leung, Huaiqing Wang

and Stephens. Y. Liao, City University of Hong Kong 91

Business Practices in Information IndustriesA Framework for Data Warehousing Research, Lei-da Chen and Mark. L. Gillenson, The University of Memphis 94Business Practices in Information Industries, Gezinus J. Hidding and George S. Nezlek, Loyola University - Chicago 97A Model for Information Industries Systems Management Success: Lessons from the Past, Virginia Franke

Kleist, West Virginia University, William R. King, University of Pittsburgh 100Information Technology (IT) Change Management, Merle Martin and Russell Ching, California State

University, Sacramento 103Culture, Ritual, and Folklore: Metaphors in Information Technology Firms, G. William Morgan,

University of Tasmania, Glenn R.Lowry, Victoria University of Technoloy 106Re-inventing Music Distribution, Bharat Rao, Mihir Parikh and Ziv Navoth, Polytechnic University 109Research Proposal: Assessing the Link Between IS Personnel and Training in Music, Cynthia K.

Riemenschneider and Janet Renwick, University of Arkansas 112Emerging Industrial Structures in the Digital Economy - the Case of the Financial Industry, Hans-Dieter

Zimmermann and Veith Koerner, University of St. Gallen, Switzerland 115

Challenging Assumptions for Strategic Information Systems PlanningChallenging the Assumptions of Unconstrained Electronic Trade across the Internet Space, Atta Badii,

University College Northampton, UK 118Challenging Assumptions for SISP: theoretical perspectives, Ray Hackney, Manchester Metropolitan University,

UK, Gurpreet Dhillon, University of Nevada Las Vegas, Janice Burn, Edith Cowan University, Australia 121Strategic Information Systems Planning in the Virtual Organisation, Peter Marshall and Judy McKay,

Edith Cowan University, Australia 124Electronic Commerce And The Challenge For IS Planning: Who Will Be The EC-Winners?, William S. Remington,

Trevor Moores, Zane Swanson and Bryan Foltz, Emporia State University, Australia 127

Collaborative Technologies Support of Learning ProcessesOrchestrating Technology for Web-based Education, Ricardo Choren, Carlos Laufer, Marcelo Blois,

Viviane Torres, et.al., Catholic University of Rio de Janeiro 130Communication, Coordination and Cooperation in Distance Education, Hugo Fuks, Carlos Laufer,

Ricardo Choren and Marcelo Blois, Catholic University of Rio de Janeiro 133Virtual Notes:Annotations on the WWW for Learning Environments, Andreas Geyer-Schulz, Stefan Koch

and Georg Schneider, University of Economics and Business Administration, Vienna, Austria 136Sharing Interdepartmental Knowledge using Collaboration Technologies: An Action Research Study,

Ned Kock, Temple University 139Can collaborative technology support tacit knowledge creation in individuals?, Robert J. McQueen,

University of Waikato, New Zealand 142Jade: Learning the Problem Domain through Collaborative Modeling, Christian Rauh and Clovis Torres

Fernandes, ITA -Technological Institute of Aeronautics, Brazil 145A WWW-Based Group Cognitive Mapping Approach to Support Case-Based Learning, Steven D. Sheetz,

David P. Tegarden, Linda F. Tegarden, Laura Poppo and Devi R. Gynwali, Virginia Polytechnic Instituteand State University 148

The Prerequisites for Learning from Collaborative Technologies, Karma Sherif, Temple University 151

Collaborative Learning and FT-Supported Organizational Memory, Louise L. Soe, Cal Poly Pomona 154Collaborative Technology in the Classroom: A Research Framework, Craig K. Tyran, Oregon State University,

Morgan Shepherd, University of Colorado 157Collaborative problem-solving with listservs in a long-distance engineering classroom, Scott Warnock and

M. Robert Baren, Temple University, Marianne Barchilon, Arizona State University 160

Critical Social Theory and Information SystemsUnderstanding Business Processes on the basis of Habermas1 Theory of Communicative Action, Jan L. G. Dietz,

Delft University of Technology 163Information Technology, Attunement, and the Extended Self: A Monologue on the Microsociology of Information

Technology, Sunghyun Juhn, Kookmin University, Korea 166Critical Social Theory and Teledemocracy, Ook Lee, Hansung University, Seoul Korea 169Towards a Critical Framework for IS Research, Stephen K. Probert, Cranfield University, UK 172Habermas' Communicative Theory of Action and the Internet Marketing Communication Effectiveness

The Case of Direct E-mail vs. Banner Advertisement, Mincheol Shin, Hansung University, Seoul Korea 175Critical Views of Organization, Management, and Information Technology: Applying Critical Social Theory to

Information System Research, Richard Southwick and Steve Sawyer, Syracuse University 178

Curriculum/Professional DevelopmentCollaborative Team Learning Approach for Web Development, Susy S. Chan and Rosalee Wolfe, DePaul

University 181Panel: Interdisciplinary Paradigms for IS Education: The Information School, Raymond F. von Dran,

Bob Benjamin, Robert Heckman, Steve Sawyer and Rolf Wigand, Syracuse University 184Rebirth of Accounting Information Systems Curricula, Janis L. Gogan, Bentley College, Julie Smith David,

Arizona State University, Martha M. Eining, University of Utah, Jane Fedorowicz, Bentley College,Leslie R. Porter, University of Southern California 185

The Master of Science in Information Systems Curriculum, John T. Gorgone, Bentley College, Paul Gray,Claremont Graduate University 187

Proposed Information Systems Accreditation Criteria, John Gorgone, Bentley College, David Feinstein,University of South Alabama, Joe Valacich, Washington State University 190

A Review of the ACM/AIS Model and a Survey of Existing Programs with Respect to Curriculum Challengesin a Part Time Master of Science in Information Systems Program, Robert Gray and David Russell,Western New England College 191

Panel: Report of the Joint ACM/AIS Committee on Graduate IS Curriculum, J. Gorgone, Bentley College,P. Gray, Claremont Graduate University, D. Feinstein, University of South Alabama, J. Luftman,Stevens Institute of Technology, et.al 194

The Master of Science in Information Systems in a Regional Midwestern University, Monica C. Holmes andRoger L. Hayen, Central Michigan University 195

The Network Concepts Class: A Case Study in Developing A New Curriculum Model, Richard A. Huff,University of Southern Colorado 198

Internet Commerce in the Information Systems Curriculum, Linda Knight and Susy Chan, DePaul University,Vince Kellen, USWeb/CKS Corporation, Helmut Epp, DePaul University 201

ISCC'99 [Information Systems-Centric Curriculum]: Preparing Students to Work with Large Systems,Doris K. Lidtke, Towson University, Gordon E. Stokes, Brigham Young University 204

IS'2000 Model Curriculum and Guidelines for Undergraduate Degree Programs in Information Systems:Update Progress from IS'97, Herbert E. Longenecker, Jr., University of South Alabama, Gordon B. Davis,

University of Minnesota, David L. Feinstein, University of South Alabama, John T. Gorgone, Bentley College 205

Structured Content Analysis of Corporate Web-Sites: A Methodological Perspective, Satya Prakash Saraswat,Bentley College 206

Doing Experimental Research on Collaboration Technology, Joseph S. Valacich, Washington State University,Alan R. Dennis, University of Georgia 209

Customization and Implementation of ERP SystemsArchitecture Choices for ERP Systems, Susy S. Chan, DePaul University 210ERP Initiation - A Historical Perspective, Sock H. Chung and Charles A. Synder, Auburn University 213

Enterprise Systems for Organizational Decision Support: A Research Agenda, Clyde W. Holsapple andMark P. Sena, University of Kentucky 216

Structured Methodology Usage in ERP Implementation Projects: An Empirical Investigation, Julie Smethurst,Alstom Ruston Engines, UK, Peter Kawalek, University of Warwick, UK 219

Mini Panel: A Research Agenda for ERP Systems, Wenhong Luo, Worcester Polytechnic Institute 222The FoxMeyer Drugs' Bankruptcy: Was it a Failure of ERP?, Judy E. Scott, The University of Texas at Austin 223Implementing ERP Information Systems using SAP, Kees van Slooten and Lidwien Yap, University of Twente,

The Netherlands 226Management Reflections in Relation to Enterprise Wide Systems, Roger Sor, Edith Cowan University, Australia 229Critical Success Factors in Enterprise Wide Information Management Systems Projects, Mary Sumner,

Southern Illinois University Edwardsville 232Using the Structurational Model of Technology to Analyze an ERP Implementation, Olga Volkoff, Richard Ivey

School of Business 235

Economic and Organizational Analysis of Electronic CommerceTrusted Third Parties in the Electronic Marketplace: An Evolutionary Game Approach, Sulin Ba, University of

Southern California, Maxwell Stinchcombe, Andrew B. Whinston and Han Zhang, University of Texas at Austin 238Seller-based vs. Buyer-based Internet Intermediaries: A Research Design, Don Chrusciel and

Fatemeh "Mariam" Zahedi, University of Wisconsin - Milwaukee 241An Examination Of The Technological Discontinuity Presented By Electronic Commerce And Its Effect On

Organizational Structure, Micki Hyde, Southern Illinois University at Carbondale 244Corporate Web Performance Evaluation: An Exploratory Assessment, Mary C. Jones, Mississippi State

University, Timothy C. Kayworth, Baylor University 247A Comparison of Traditional Organizational Requirements and Emerging Business Process Inefficiencies,

KristyL. Lawrence, University of Tasmania, Australia 250Realizing the Business Potential of Interoperable Electronic Catalogs - The Case of Hofer-Curti Group,

David-Michael Lincke, University of St. Gallen, Switzerland 253Business-to-Consumer Practices in Electronic Commerce, James A. Senn, Georgia State University 256Diffusion Factors and Adoption Levels of the Internet Market: Empirical Analysis for the Computer

Retailing Companies, Changsoo Sohn and Te-Wei Wang, Southern Illinois University at Carbondale 259The Hypercube Model of E-Commerce Strategies, Paul S. Wang and Chee-Leong Chong, National University

of Singapore 262Initial Internet Awareness and Organizational Innovativeness: An Examination of Root Domain Names,

Sidne G. Ward, University of Missouri, Kansas City, Ahmed Shabana, Texas A&M University 265The impact of information technology on supplier selection decisions, Sascha Weber, Frankfurt University 268

Geographic Information SystemsThe Potential for Spatial Data Integration: A Case Study of Geographical Knowledge in a Small Business,

David J. Grimshaw, Cranfield University, UK 271Spatial Data in the Data Warehouse: A Nomenclature for Design and Use, Brian Mennecke,

Iowa State University, Guy Higgins, The University of Georgia 274Inductive Explorations of Information Space Geography, Rene" F. Reitsma and Barbara P. Buttenfield,

University of Colorado 277

Global Information Technology Management and Global Electronic CommerceInternational IT Transfer in Multinational Corporations, Guillermo Rodriguez-Abitia, ITESM Campus

Estado de Mexico 280

Towards Developing A Model for Global Business Process Reengineering, Choton Basu, NorthernMichigan University, Prashant Palvia, University of Memphis 283

Investigating the Effects of TBDF Regulations on Multinational Finns' Operation, Chechen Liao andYun-Ting Hsu, Tamkang University, Taiwan 286

Information Technology Choices in Dissimilar Cultures: Enhancing Empowerment, Charles E. Downing,Boston College, Albert H. Segars, University of North Carolina, Karl M. Irwin, General Motors Corporation 289

Inevitable vs. Evitable: An Approach to the Better Situation for Virtual Teams, Sean B. Eom andChoong Kwon Lee, Southeast Missouri State University 292

Virtual Technologies for Global Networked Corporations, Sean B. Eom and Choong Kwon Lee,

Southeast Missouri State University 295An International Empirical Examination of Technology Architecture in the United States, United Kingdom,

Taiwan, and India, Kirk D. Fiedler, Varun Grover and James T. C. Teng, University of South Carolina 298Cost Model for Global Software Development, Jaeki Song and Hemant K. Jain, University of Wisconsin - Milwaukee.... 301Global E-Commerce: Issues and Challenges (AMCIS 1999), Anil Kumar, David Munro, George Sargent,

Robert Leitheiser and Robert Horton, University of Wisconsin - Whitewater 304Assessing the Customer Behavioral Intentions on the Web: A Research Model, Chang Liu, Shippensburg

University, Kirk Arnett, Mississippi State University 307Information Systems Success Factors In China, En Mao, The University of Memphis 310International Content in Information Systems and Technology Courses at AACSB Schools of Business,

Robert C. Nickerson, San Francisco State University 313A Typology of Extranet, Intranet and Interorganizational Systems: Implications for Research,

Joseph B. O'Donnell and Bonnie C. Glassberg, University at Buffalo 316Advertising Globally on the Internet: New Paradigm or Old Wine in New Bottle, Shailendra C. Jain Palvia

and Vijay Vemuri, Long Island University 319The Internet As A Conduit For Marketing To Consumers, Stewart Pedersen and Leonie Thomas, University

of Tasmania, Australia 322Transborder Data Flow Issues And Their Impact On Multinational Companies, Mahesh S. Raisinghani,

University of Dallas 325Consumer-Oriented Electronic Commerce on the World Wide Web: A Comparison of the U.S. and

Japanese Practices, Toru Sakaguchi and Prashant Palvia, The University of Memphis, Ravinder Nath,Creighton University, Brian Janz and Greg Boiler, The University of Memphis 328

Telecommunications Policies for Global Information Infrastructure: Some Evolving Principles,Satya Prakash Saraswat, Bentley College 331

Group Supported CollaborationCollaborative Technology Tools for Virtual Teaming, Jack D. Becker, Rodger D. Ballentine, Angelique Lee

and Carole Townsley, University of North Texas 334Analyzing the Role of Process Environment in Decision Making: A Re-examination of Group-Based Information

System Research, Subhasish Dasgupta, Fairleigh Dickinson University, Michael Chanin, Baruch College 337An OLAP Application for Group Support Systems Empirical Research, Jerry Fjermestad, New Jersey

Institute of Technology, Mark Albert, Vector Space, Inc., Jon Pilkington, Cognos Corporation 340A comparative study of GSS and a manual alternative, Leonie Thomas and Tim Freeman, University

of Tasmania, Australia 343Factors Associated with an Individual's Satisfaction with Computer Aided Group Meetings: An Empirical Study,

John E. Galvin, Mark Srite, Manju Ahuja and Elena Karahanna, Florida State University 346Improving Individual Decision Making in Groups, Kelly M. Hilmer, Virginia Tech, Alan R. Dennis,

University of Georgia 349Online Collaboration of Groups with Varying Tasks and Goals, Vicki McKinney and Edward Mabry,

University of Wisconsin - Milwaukee 352Commitment in a Virtual Team, Anne L. Powell, Indiana University 355Robbing Peter to Pay Paul Part U: Restrictiveness and Cohesiveness in Large Groups Using Group Support Systems,

Wm. David Salisbury, Matthew J. Stollak and Joseph A. Peyrefitte, Mississippi State University,Wynne W. Chin, University of Houston 358

GSS Facilitation: Avoiding Intrusion in the Public Sector Task Domain, Judith C. Simon, Brian D. Janz andRonald B. Wilkes and Steven M. Zeltmann, The University of Memphis 361

Positive Affect and Group Decision Making, Mark Srite and Brad Ayres, Florida State University 364

The Impact of Information Quality on Perceptions and Outcomes of Computer-Mediated Communication,Merrill Warkentin and Yang Lee, Northeastern University 367

Impact of Multi-Media Technologies in EducationPrepare to be shocked: Hypermedia does not improve learning!, Andrew Dillon and Ralph Gabbard,

Indiana University 369Using Information Technology to Teach Technology: Boon or Boondoggle?, Doris G. Duncan,

California State University, Hayward 372Student Views on the Flexible Delivery of the IS '97 Curriculum, Bob Godfrey and Bill Morgan,

University of Tasmania, Australia 375Learning Spreadsheet Software in the Traditional & Synchronous Modes: A Model and A Pilot Study to Investigate End

User's Performance & Satisfaction, Shailendra C. Palvia, Long Island University 378Example of a Multi-Media Courseware Built by an Interdisciplinary Team, Chetan S. Sankar and P. K. Raju,

Auburn University 381

Information Systems Strategy and ImplementationThe Learning Organization Model in Information Technology Enabled Business Process Improvement Projects:

A Pilot Study, William D. Barnett, Northwestern State University, M. K. Raja, University of Texas at Arlington 384The Effect of Emerging IT Groups on Coping with Rapid IT Change, John "Skip" Benamati, Miami University,

Albert L. Lederer, University of Kentucky 387IS Strategic and Structural Alignment: Eight Case Studies, Yolande E. Chan, Queen's University, Canada 390Roles for the IS Executive: A Conceptual Model, David P. Darcy and William R. King, University of Pittsburgh,

WeidongXia, University of Minnesota 393Generic Information Systems Design Strategies, Christopher P. Holland and Ben Light, Manchester Business School 396Business Strategy, Staffing Orientation, and Information Systems Performance, Alice Johnson-Lindsay and

Albert L. Lederer, University of Kentucky 399When Managers Make Irrational Contingency Planning Decisions, Stephen E. Lunce, Texas A&M

International University 402The Effect of Work Process Reconceptualization on IT Infusion, Jarvis B. Moore U, Florida State University 405The Customer Resource Life Cycle: An Empirical Validation, Gerald C. Gonsalves, East Carolina University,

Albert L. Lederer, Robert C. Mahaney and Henry E. Newkirk, University of Kentucky 408Strategic Alignment and IT Investment Selection Using the Analytic Network Process, Adrien Presley,

Truman State University, Laura Meade, The University of Texas at Arlington 411Executives' Perspectives on IT: Unraveling the Link between Business Strategy, Management Practices

and IT Business Value, Paul P. Tallon and Kenneth L. Kraemer, University of California - Irvine 414Agile IT Staffing Strategies: Determinants and Impacts, Belinda Shipps and Fatemeh "Mariam" Zahedi,

University of Wisconsin- Milwaukee 417

Informing Science: An Emerging TransdisciplineInforming Science and Engineering: the Usefulness of the Information Systems Paradigm, David McCurdy,

Liverpool John Moores University, U.K. & UCOL, N.Z 420A Survey of Transdisciplinary Business Research Forums, Kent A. Walstrom, Illinois State University 423

Infrastructure and Technology Issues for Electronic CommerceRequirements for Electronic Commerce Protocols in Business-to-Business Markets, Marion Kaukal and

Martin Bichler, Vienna University of Economics and Business Administration 426ANX ®: An EDI Standard In Search Of A Business Model, Andrew S. Borchers, Lawrence Technological

University, Mark Demski, MCI 429Towards A Unique World-wide Digital Certificate, Michael Fritscher, Vienna University of Economics

and Business Administration, Austria 432A Conceptual Model of an Intelligent Catalogue Search System (ICSS), Chanan Glezer, Ben-Gurion

University of the Negev, Surya B. Yadav, Texas Tech University 435A Comparative Evaluation of Electronic Payment Systems, Rassule Hadidi and Jatupol Siripaiboon,

University of Illinois at Springfield 438Risk and Security Issues for Electronic Commerce Practice, Rodger Jamieson, University of New South Wales,

Allan Baird, Deloitte Touche Tohmatsu 441

Soft Systems Methodology for Modeling Business Processes in EDI Implementation, Mahfuzah Kamsah andA.T. Wood-Harper, Salford University 444

Managing Distributed Workforce in a Telework Environment, Mahmoud M. Watad, Fairleigh Dickinson University 447

Knowledge Management and Organizational LearningAdapting a Process Model of Initial Representation Formation to a Knowledge Management Application,

Dolphy M. Abraham, Loyola Marymount University, Rahul De', Bowie State University 450Designing a Web-Based Knowledge Repository in A Virtual Team and Exploring Its Usefulness, Seung Baek,

Saint Joseph's University, Jay Liebowitz, University of Maryland - Baltimore County 453

Strategic Ambiguity: A Barrier On The Road To Knowledge Creation, James R. Burkman, Indiana University 456Issues in Knowledge Management - A Singapore Perspective, David Yuh Foong Law and Joo Eng Lee-Partridge,

National University of Singapore 459An Exploration of Knowledge Management Techniques, Babita Gupta, California State University - Monterey Bay,

Lakshmi S. Iyer, University of Dayton, Jay E. Aronson, The University of Georgia 462Knowledge Management: The Role of the CKO, Richard T. Herschel and Hamid R. Nemati, University of

North Carolina at Greensboro 465The Human Metaphor for Knowledge Management Systems, Guy M. Higgins, Jr. and Alan R. Dennis , Terry

College of Business 468Exploring the Relationships Between Memory, Knowledge, and Effectiveness, Murray E. Jennex, California State

University San Marcos 471Predicting Knowledge System Usage in an Engineering Organization, Murray E. Jennex, California State

University San Marcos 474Knowledge Management: Differing Ideals, Differing IT Implications, Alexandra Lopes and Timothy G. Babbitt,

University of Pittsburgh 477A Tale of Two Genres?: Knowledge Management in Organizations, Mani Subramani and Gordon Davis,

University of Minnesota 480From Knowledge Coordination to Knowledge Usage: Transcending the Gap with Absorptive Capacity,

Hiiseyin Tanriverdi, Boston University 483How are Knowledge Management Systems Different from Information Systems, and Who Cares?,

Molly McLure Wasko, University of Maryland at College Park 486Exploring the dimensions of IT-based Organizational Learning Ability, Kennis Y. L. Wong and Matthew K. O. Lee,

City University of Hong Kong 489Knowledge Sharing with Customers on the WWW: Approaches by National Tourism Organizations, Xinran

You and Joseph T. OLeary, Purdue University, Fui Hoon (Fiona) Nah, University of Nebraska - Lincoln 492

Learning Panel DiscussionsERP in the MIS Curriculum: A Tri-Perspective, Andy Philippakis, Arizona State University, Don Hardaway,

St. Louis University 495

Learning Research PapersConcept Maps and Information Systems: An Investigation into the Assessment of Students' Understanding of IS,

Lee Freeman, Indiana University, Andrew Urbaczewski, Washington State University 496The Importance Of Certification For Information Technology Professionals, Tanya Goette and Daniel Carrere,

Georgia College & State University 499An Experimental Research on Accessing and Using Information from Written versus Multimedia Systems,

Victor Mbarika, Auburn University 502Updating Activities of Older Professionals, Thomas Schambach, Illinois State University 505

Long-term Access to Digital DocumentsPlanning for Long Term Access to Digital Documents: An Initial Investigation, Alan R. Heminger and

JonathonB. Ireland, Captain, USAF, Air Force Institute of Technology 508Addressing Reference "Perishability": The Availability of Web-based Resources Cited in Academic Journals,

Jimmie L. Joseph, Old Dominion University, Kathleen S. Hartzel, Duquesne University 511

Marketing and Consumer Behavior in Electronic MarketsConsumer Channel Choices: The Role of Knowledge and Choice Uncertainty, Vivek Choudhury, Randy Dumm

and Elena Karahanna, Florida State University 514EC-Trust (Trust in Electronic Commerce): Exploring the Antecedent Factors, Raymond K. K. Fung and

Matthew K.O. Lee, City University of Hong Kong 517Product Complexity, Richness of Web-based Electronic Commerce Systems, and System Success: A Proposed

Research Framework, Jungjoo Jahng, Hemant Jain and K. Ramamurthy, University of Wisconsin - Milwaukee 520A Model of an Effective Web, Euijin Kim, Southern Illinois University, Carbondale 523A Model of Internet Consumer Satisfaction: Focusing on the Web-site design, Jolie C. Y. Lam and

Matthew K.O. Lee, City University of Hong Kong 526Factors Affecting Perceptions of Web Site Quality, Eleanor T. Loiacono and Nolan J. Taylor, The University

of Georgia 529Investigating Consumer's Attitude toward Internet Shopping, Atichat Muthitacharoen, The University of Memphis 532Consumers As Investors: Investor Psychology and the Case of The Internet Industry, A.F. Salam and J. Zurada,

University of Louisville 535Internet-based Technologies: Value Creation for the Customer and the Value Chain Across Industries, A.F. Salam,

University of Louisville, H.R. Rao, SUNY at Buffalo, S. Bhattacharjee, University of Connecticut 538The Properties of Internet-based Markets and Customers' Behavior, Changsoo Sohn, Southern Illinois

University, Carbondale 541Antecedents to Electronic Commerce, Thomas F. Stafford, Texas Woman's University 544The Marketing and Sale of Initial Public Offerings (IPOs) through Internet-Based Investment Bankers,

Troy J. Strader, Richard B. Carter and Sree Nilakanta, Iowa State University 547Antecedents of Desirable Consumer Behaviors in Electronic Commerce, Nichaya Sukpanich and Lei-da Chen,

The University of Memphis 550The Customer Talks Back: An Analysis of Customer Expectations & Feedback Mechanisms in Electronic

Commerce Transactions, Sharon W. Tabor, Boise State University 553

New Qualitative Research Approaches for the Digital EconomyInstitutions as Pattern Models for Electronic Markets, Roman Brandtweiner, Vienna University of Economics 556Design of Business Media - An Integrated Model of Electronic Commerce, Martina Klose and Ulrike Lechner,

mem institute, University of St. Gallen 559

Object-Oriented Software DevelopmentReuse of Object and Component Technologies, Jane Fedorowicz, Bentley College, Denis Lee, Suffolk University 562A Syllabus for Introducing MBA Students to Procedural and Object-oriented Programming (Object Rexx),

Rony G. Flatscher, Vienna University of Economics and Business Administration 565Adopting Object-Oriented Development: One Company's Experience, Bill C. Hardgrave, University of Arkansas 568Applying the Technology Acceptance Model to a Systems Development Methodology, Richard A. Johnson,

Southwest Missouri State University 571A Conceptual 0 - 0 Model for Internet-based Intrusion Detection Agents in Multi-Agent Systems, Felix S. K. Leung,

Jess H. K. Yuen, Stephen S. Y. Liao and Huaiqing Wang, City University of Hong Kong 574Enabling Quantum Shift Learning: A Preliminary Study in Transforming Object Oriented Learning,

H. James Nelson and Deb Armstrong, The University of Kansas 577

Organizational Panel DiscussionsPanel Discussion: The Diffusion and Transition of GSS Technologies in Work Organizations: Discussion of New

Models to Advance the Understanding of GSS Adoption and Use, Daniel Mittleman, DePaul University,David LePoire, Argonne National Labs, Robert Briggs, University of Arizona 580

Panel Discussion: Knowledge Management in Organizations: Issues, Problems and Directions forResearch and Practice, Mani Subramani and Gordon Davis, University of Minnesota,Sarma "Ram" Nidumolu, Santa Clara University, Stephanie Watts Sussman, Case Western Reserve University 581

Organizational Research PapersMicrocomputer Playfulness: An Antecedent to Understanding User Intention to Adopt, Jeffrey W. Allen,

Indiana University 582

Organizational Innovation with Information Technologies: The Cycle of Adoption, Adaptation, and Use,Pamela E. Carter and Ritu Agarwal, Florida State University, V. Sambamurthy, University of Maryland 585

The Information Systems (IS) Role of Accountants: A Case Study of an On-line Analytical Processing (OLAP)Implementation, Gerry K.H. Li and Ernest Jordan, Macquarie University, Australia 588

Internet Retail Banking Systems: A Singapore Perspective, Ziqi Liao, Nanyang Technological University, Singapore 591The Essence and Logic of the Virtual Organisation, Peter Marshall, Judy McKay, Janice Burn and

Martyn Wild, Edith Cowan University 594A Model for Using the Internet and the Web Technologies for New Product Development, Somendra Pant

and Rajesh Sethi, Clarkson University 597

Impact of Trust on IT Leadership Effectiveness in Business Process Reengineering (BPR): An Exploratory,Longitudinal Study, Norma Suteliffe, Marquette University 600

Organizational Research-in-Progress PapersEvolution of Virtual Organizations over Time: An Empirical Examination, Manju Ahuja and Vivek Choudhury,

Florida State University 603Understanding the Effects of a Paradigm Shift: The Case of Object-Oriented Technology, Michael A.

Chilton, Southwest Missouri State University, Bill C. Hardgrave, University of Arkansas 606Developing a General Method to Assess Task-Technology Fit, Mark T. Dishaw, University of Wisconsin - Oshkosh,

Diane M. Strong, Worcester Polytechnic Institute, D. Brent Bandy, University of Wisconsin - Oshkosh 609Electronic Lies: Lying to Others and Detecting Lies Using Electronic Media, Joey F. George,

Louisiana State University, John R. Carlson, Baylor University 612Determinants of Systems Development Methodology Use, Bill C. Hardgrave and Cynthia K.

Riemenschneider, University of Arkansas 615Perceptions of Information Quality: A Study of Internet and Traditional Text Sources, Barbara D. Klein,

University of Michigan-Dearborn 618Supply Chain Management and Inter-organizational Systems: An Integrated Perspective, G. Premkumar,

Iowa State University 621

Philosophical Foundations of Information SystemsOntological Problems of Pluralist Research Methodologies, Donald J. Falconer and David R. Mackay,

Deakin University, Australia 624Systems Architectonics, Galal Hassan Galal, University College London, UK, Ray J. Paul, Brunei University 627On the Maturity of the MIS Research Field, Narasimhaiah Gorla, Hong Kong Polytechnic University,

Antony Paulraj, Cleveland State University 630Phenomenological Aspects of Churchman's Hegelian Inquiring System, John D. Haynes, UCOL, New Zealand 633Strong and Weak Programming in Information Technology, Seungkwon Jang, Sangmyung University,

Republic of Korea 636Know Thyself: Churchmans Inquiring Systems and the Future of IT Enabled Knowledge Management,

Alice Kienholz, Alice Kienholz Associates 639Questions and Information: Contrasting Metaphors, Thomas W. Lauer, Oakland University 641Ethics and Technology in the Workplace, Yvette McManus, Stephen F. Austin State University 644Inquiring Information Systems in the Boundary-Less World: The FRAANK Example, Kay M. Nelson,

Rajendra P. Srivastava, The University of Kansas, Alexander Kogan and Miklos A. Vasarhelyi,Rutgers University 647

Understanding Hard and Soft IS Development Methods: Paradigmatic Rigidities or Different Ends of aSpectrum?, Stephen K. Probert, Cranfield University, U.K., Athena Rogers, John Moores University, U.K 650

An Electric Utility Learns to Adapt: A Singerian Organization Approach, Sandra Richardson,University of New Mexico, James F. Courtney, Texas A&M University 653

Authenticity and Ethical Practice in IS: Technicism, Reflective Practice and Answerability, Robert Stephens,University of The West of England, UK 656

Research Cases in Management & Information TechnologyInformation Quality Process - A Primary Success Requirement in Management Information Systems Projects:

Results from a Case Study, Olayele Adelakun, Turku School of Economics and Business Administration 659A Case of Business Reengineering Failure: Looking for Traditional Management Philosophy,

Ganesh D. Bhatt, Morgan State University, Vijayan Sugumaran, Le Moyne College 662

Time-Based Competitive Advantage through EDI for Buyer-Supplier Alliances, Akemi T. Chatfieldand Philip Yetton, University of New South Wales 665

Reengineering a Call Center Using a Performance Measurement System, Edward T. Chen,Southeastern Louisiana University 668

Technology Transforms Telogy, Doris G. Duncan, California State University, Hayward 671To Videoconference or Not to Videoconference, Jeffrey J. Johnson, Utah State University 674Reengineering Comes To the Nonprofit Sector: A Case Study of Goodwill Industries of the Laurel Highlands

Incorporated, James A. Rodger, University of Pittsburgh at Johnstown, Parag C. Pendharkar,Penn State Capital College, David J. Paper, Utah State University 677

Perceptions of Ideal Leadership held by IT Executives, Business Executives and IT Managers,Glenn Stewart, Queensland University of Technology 680

Developing a Leadership Culture and Improved Leadership Practices among IT Managers and Executives,Glenn Stewart and Guy Gable, Queensland University of Technology 683

Organizational Resistance to EIS Development: A Multiple Case Study, PoPo Poon and Christian Wagner,City University of Hong Kong 686

Research MethodologiesConjoint Analysis: A Potential Methodology For IS Research, Akhilesh Bajaj, Carnegie Mellon University 689Digital Format of Experience Sampling Method - Transformation, Implementation, and Assessment,

Hsiang Chen and Michael S. Nilan, Syracuse University 692Conceptual Modelling as the Core of the Information Systems Discipline - Perspectives and

Epistemological Challenges, Ulrich Frank, Universitat Koblenz, Germany 695Addressing The Enduring Dilemma with IT: The Role of Action Oriented Inquiry, Joe McDonagh,

University of Dublin, Trinity College 698A Framework for Rigour in Action Research, Judy McKay and Peter Marshall, Edith Cowan University,

Australia 701Better Analysis by Analogy: Applying Data Modeling Techniques to Grounded Theory, D. Harrison

McKnight, Florida State University, Gordon C. Everest and Gordon B. Davis, University of Minnesota 704Accounting For Time in IS Research Design: An Empirical Analysis, 1980-1996, Gail Ridley, G. William Morgan,

University of Tasmania, Australia 707

Social Aspects of Mobile WorkConsidering the Social Aspects of IT Support for Mobile Meetings, Jens Bergqvist and Per Dahlberg,

Viktoria Institute, Gothenburg University, Sweden 710The Analysis of Telecommuting Ethics Using a Multidimensional Ethics Scale, David Griffith and

Selwyn Ellis, Ouachita Baptist University 713Information Exchange in Virtual Work Groups: The Effects of Member Tenure on Use of E-Mail

Messaging, John E. Galvin, Florida State University 715Telecommunications and its effect on Suburbanization, Varadharajan Sridhar, American University,

KalaS. Sridhar, National Association of Home Builders 718Mobility in the Wild Social aspects of mobile work: A framework for further research and design,

Mikael Wiberg and Ake Gronlund, Umea University, Sweden 720

Software Process ImprovementThe Impact of Software Development Process on Information Systems Success: A Theoretical Perspective Integrating

Customer Satisfaction, Technical and Organizational Issues, Christine Alexander and Paul J. Ambrose,Southern Illinois University, Carbondale 723

Toward a Detailed Classification Scheme for Software Maintenance Activities, Evelyn J. Barry,Carnegie Mellon University, Chris F. Kemerer, Univeristy of Pittsburgh, Sandra A. Slaughter,Carnegie Melon University 726

Adoption and Usage Patterns of an IT Audit and Control Framework, Jane Fedorowicz andUlric J. Gelinas, Jr., Bentley College 729

Software Process Asset Representation Schemes, Rick Gibson, American University 732Software Contracting and the Cost to the Mature Organization, Maliha Haddad and Anita J. La Salle,

American University, John R. Harrald, George Washington University 735Hermeneutics in Systems Analysis Education, Jerome B. Heath, 738

Using Weakest Precondition for Software Process Model Reuse, Stefan Koch, University of Economicsand Business Administration, Vienna, Austria 741

Software Evaluation and Maintenance Cost, Hsiang-Jui Kung, Ministry of National Defense,Hui-LienTung, University of Albany, Hui-Chung Chu, HuaFan University 744

Measures of Software Process Maturity for Survey-based Research, Jeffrey P. Landry, University ofSouth Alabama, Joey F. George, Louisiana State University 747

Identification of Test Cases from Business Requirements of Software Systems, Jonathan I. Maleticand Khalid S. Soliman, University of Memphis, Manuel A. Moreno, William M. Mercer, Inc 750

Software Team Development in the Capability Maturity Model, Eugene G. McGuire, American University 753

A Metrics Framework for Customer-Focused Quality, Karen A. McKeown, Keane, Inc.,Eugene G. McGuire, American University 756

Eliciting Information Requirements for Data Warehouses, Vijay V. Raghavan, Northern Kentucky University 759Improvement of the Process of Development of the Information Systems through a Proposal of

Organizational Indicators to Evaluate Case Tools, Teresita Rojas, Maria Per6z and Luis Mendoza,Simon Bolivar University, Venezuela 761

SAP, Change Management and Process Development Effetiveness (II): Case Study, Maria Perez andTeresita Rojas, Simon Bolivar University, Juan Padron, MBA, Espana 764

Software Reuse Success Factors: A Qualitative Assessment of Developers' Perception, Marcus A.Rothenberger, Uday R. Kulkarni and James C. Hershauer, Arizona State University 767

Problem and Solution Frameworks for Software Development Process Modeling, Daniel E. Turk,Colorado State University, Vijay K. Vaishnavi, Georgia State University 770

Teaching and Research Projects involving SAP R/3 and EnterpriseDecision Making for ERP Investments from the Perspective of Organizational Impact - Preliminary Results from an

Empirical Study, Edward Bernroider and Stefan Koch, Vienna University of Economics and BusinessAdministration 773

What Happens After "Going Live" With ERP Systems? Competence Centers Can Support EffectiveInstitutionalization, Lars Bo Eriksen, Aalborg University, Sheryl Axline, M. Lynne Markus andPeter F. Drucker, Claremont Graduate University 776

SAP R/3 Implementation Issues for Small to Medium Enterprises, Guy Gable and Glenn Stewart,Queensland University of Technology, Australia 779

Attribution Analysis of Computer Self-Efficacy, Helen Kelley, The University of Western Ontario,Deborah Compeau, University of Calgary, Christopher Higgins, The University of Western Ontario 782

Enterprise Resource Planning: A Business Approach To Systems Development, Sue Kelly, Chris Holland andBen Light, Manchester Business School, UK 785

SAP R/3 Implementation at the ETH Zurich - A Higher Education Management Success Story?, Harald Mahrer,Vienna University of Economics and Business Administration, Austria 788

Constraints and Flexibility in Enterprise Systems: A Dialectic of System and Job, Suzanne Pawlowski, Marie-ClaudeBoudreau and Richard Baskerville, Georgia State University 791

ERP Effectiveness in the Classroom: Assessing Congruence with Theoretical Learning Models, Judy E. Scott,The University of Texas at Austin 794A Recurring Improvisational Methodology for Change Management in ERP Implementation, Michelle M. Sieber

and Fui Hoon (Fiona) Nah, University of Nebraska 797Supply Chain Management (SCM) and Organizational Key Factors for Successful Implementation of Enterprise

Resource Planning (ERP) Systems, Constantinos J. Stefanou, Technological Educational Institution ofThessaloniki 800

Lessons from the field: A reflection on teaching SAP R/3 and ERP implementation issues, Glenn Stewart, Guy Gable,Robert Andrews, Michael Rosemann and Taizan Chan, Queensland University of Technology, Australia 803

An Overview of Teaching and Research Using SAP R/3, Ed Watson, Louisiana State University,Michael Rosemann, University of Muenster, Glenn Stewart, Queensland University of Technology 806

Effectiveness of Using Enterprise Systems to Teach Process-Centered Concepts in Business Education,Jose H. Noguera and Edward F. Watson, Louisiana State University 808

Technical Panel DiscussionsInformation Systems: A Business or Computer Science Discipline?, George S. Nezlek, Loyola University Chicago 811

Technical Research PapersThe Effects of Information Load on Decision Making In a Decision Support Environment, Russell K.H. Ching,

California State University, Sacramento, Louis W. Glorfeld, University of Arkansas, Monica S. Lam,California State University, Sacramento 812

Decision Table Enhancements, William H. Friedman, University of Central Arkansas 815The Market's Reaction to Information Systems Outsourcing Announcements, James Hunton, Jacqueline Reck

and David Hayes, University of South Florida 818

Technical Research-in-Progress Papers

The Use of an Expert System to Dynamically Alter Web Pages for One-to-One Marketing, Mark L. Gillenson,Daniel L. Sherrell and Steven M. Zeltmann 821

WWW Site Design Using Fisheye Views: An Empirical Study, Ozgur Turetken and Ramesh Sharda,Oklahoma State University 823

Technology DemonstrationsA consulting system for ER modeling instruction, Solomon Antony, Texas Tech University 826Migrating Data between Distributed Legacy Databases with IBM's MQSeries, B. Samuel Blanchard,

Ball State University, Neil Styczynski, IBM Corporation 828

TutorialsAction Research For Information Systems, Richard Baskerville, Georgia State University 829Installation and use of Linux as a client and server operating system: a tutorial, Al Bento, University of Baltimore 832Organizational Engineering based on the OER-paradigm - A Tutorial, Jan L.G. Dietz, Delft University of

Technology, The Netherlands 833The Role of Information Technology in One-to-One Marketing, Mark L. Gillenson, Lei-da Chen and

Daniel L. Sherrell, University of Memphis 835Knowledge Management, Paul Gray, Claremont Graduate University 836Tutorial: Y2K Where to Research and What it means to IS Education, Murray E. Jennex, California State

University San Marcos 839Use of Web-based GSS Tools for Research Data Collection, Daniel Mittleman, DePaul University,

David J. LePoire, Argonne National Lab 841Teaching Data Quality Concepts Through Case Studies, M. Pam Neely and Theresa Pardo,

Center for Technology in Government, SUNY Albany 842The Use of Computer-based Experimental Microworlds in IS Research, Kishore Sengupta, Naval

Postgraduate School 845

Understanding Knowledge WorkAcademic-Community Partnerships for Advanced Information Processing in Low Technology-Support Settings,

Rosann Webb Collins, University of South Florida 848Researchers and practitioners - A study about consultants' use of research-based knowledge, Karin HedstrOm,

Orebro university and Centre for studies on Humans 851Knowledge Work in Practice: The Case of Trouble Management in DRAM Manufacturing, Jeffrey Y. Kim,

University of California, Irvine 854Information Seeking and Knowledge Acquisition Behaviors of Young Information Systems Workers:

Preliminary Analysis, Denis M. S. Lee, Suffolk University 856The Relationship between Trust and Cohesion in Temporary Knowledge Work Teams, Mary R. Lind,

North Carolina A&T State University 859Digital Document Interactions: What Knowledge Workers Do Every Day, Lisa D. Murphy,

Louisiana State University 862Quantifying the Knowledge Workforce, Raymond R. Panko, University of Hawaii, Susan T. Kinney,

Augusta State University 865

Web-Based Systems DevelopmentMethods for Evaluating the Usability of Web-Based Systems, Raquel Benbunan-Fich, Seton Hall University 868Automating distributed workflow for electronic commerce: A model for building meta-workflow components,

M. Gill, M. Goul, D. Gregg, T.S. Raghu and D. Schuff, Arizona State University 871A methodological framework for the analysis and design of Adaptive Web-based Information Systems,

Christophe Gnaho, University Paris 1, Francois Larcher, SQL Ingenierie 874Transaction Support for DataWeb Applications - A Requirement's Perspective, G. Kappel, S. Rausch-Schott

and W. Retschitzegger, University of Linz, Austria 877Application Usage and Usefulness Assessment for Web-Based Intranet Systems (W-BIS) Applications,

Mark Myerscough, University of Wisconsin Oshkosh 880TIME: A Case Tool for developing Web-based Cooperative IS, Christophe Nicolle, Nadine Cullot

and Fabrice Jouanot, Universit6 de Bourgogne 883Software Design Issues in Web-based Development, George C. Philip, University of Wisconsin Oshkosh 886

Providing Web Surfers With Useful Information About Plants via PlantSage, W. D. Potter, E. Shamblenand H. Vuppula, University of Georgia 889

Website Design: The Concepts of Informational and Computational Equivalence, Keng Siau, Universityof Nebraska-Lincoln 892

A Project Model for the Design of Intranets, Thomas M. Kaiser and Fr6d6ric Thiesse, University of St. Gallen,Christof Sieberath, Swisscom AG, Hubert Osterle, University of St. Gallen 895

Quality Websites: An Application of the Kano Model to Website Design, Gisela M. von Dran, Ping Zhangand Ruth Small, Syracuse University 898

Web-based Teaching and TrainingAn Exploratory Study On the Effects of Electronic Collaboration In An MBA Core Course in Information

Systems, Andrew S. Borchers, Lawrence Technological University 901An Exploratory Investigation of Internet Usage and Its Impacts in University Education, W.M. Cheung,

The Chinese University of Hong Kong, Wayne Huang, University of New South Wales 903Use Of The World Wide Web To Support Delivery Of An Information Systems Course: An Exploratory Study,

Subhasish Dasgupta, Fairleigh Dickinson University 906Web-Based Course Delivery: An Empirical Assessment of Student Learning Outcomes, George Dollar,

Nova Southeastern University 909Just-in-Time Learning: Web-Based/Internet Delivered Instruction, Laura L. Hall, University of Texas at El Paso 912An Introduction to Enterprise Software Using SAP R/3: A Web-Based Course, Monica C. Holmes and

Roger L. Hayen, Central Michigan University 915An Interactive Case Scenario For Teaching User Interface Design, Benjamin KS Khoo, University of

Maryland, Jenny Preece, University of Maryland, Baltimore County 918Video Conferencing Technologies To Support Web-Based, Anytime Anyplace Learning Outside

The Distance Education Classroom, Chuck Litecky, Yong Shin and Kirk Arnett, Mississippi State University 921The Future of Web-Based Instruction Systems, Peter N. Meso, Kent State University, Jens O. Liegle, Georgia State

University 924"On-campus" vs. "On-line": Student Perceptions & Performance, Raymond Papp, Central Connecticut

State University 927A Hybrid Push-Pull Model to Support Learning: An Empirical Evaluation, Mihir A. Parikh, Polytechnic

University, Sameer Verma, Georgia State University 930Designing a Web-based learning environment to maximise interactivity, Jon M. Pearce and Michelle K. Livett,

The University of Melbourne, Australia 933Issues in Designing and Using Web-based Teaching Cases, D. J. Power and Roberta M. Roth, University of

Northern Iowa 936Disorientation and Hypermedia Structure, Gary B. Randolph and Jeffrey A. Griffin, Purdue University 939A Learning Community on the Internet: Some Lessons from Using the Web, Martin Rich, City University

Business School, UK 942The "Introduction to Management Information Systems" Course Goes Online, George P. Schell, University

of North Carolina at Wilmington 945Web-Based Conferencing in MIS Courses, Myles Stern, Wayne State University 948Factors Influencing the Adoption of Technology in Teaching, Mary Sumner and Dennis Hosteller, Southern Illinois

University at Edwardsville 951Internet Courses, Mature Learners: Two Undervalued Market Segments, Elizabeth Towell, Carroll College,

LynnNeeley, Northern Illinois University 954Computer skills and student learning: The impact of feedback and on-line learning resources on student learning

Performance, James R. Coakley and Craig K. Tyran, Oregon State University 957

A Template for Web-Based Interactive Distance Learning, David M. Williamson, Indiana University,Purdue University Indianapolis 960

PhD Research in ProgressThe Determinants, Nature and Value of Electronic Information Intermediation, Paul J. Ambrose, Southern Illinois

University at Carbondale 963An Agent Enhanced Spreadsheet Solver for Multi-Criteria Decision Making, Paul K. Bergey, Virginia Polytechnic

Institute and State University 966

Problems Associated with Managing Distributed Organizational Web Sites: A Modified Goal Theory Approach, Kristin R.Eschenfelder, Syracuse University 969

The Effects of the Use of Cognitive Models on Shared Understanding During the Requirements Analysis Phase ofInformation Systems Development, Lee Freeman, Indiana University 972

Virtual Team performance: the effect of Trust on team cooperation: a longitudinal view, John E. Galvin,Florida State University 975

Training Needs Assessment of IT Professionals, Creggan J. Gjestland, University of South Florida 978Using Distributed Meta-information Systems to Maintain Web Data Quality, Dawn G. Gregg,

Arizona State University 981Automating Reuse for Systems Design, Tae-Dong Han, Georgia State University 984KMS, Organizational Learning, and the Human Metaphor, Guy M. Higgins, Jr., University of Georgia 987Successful Design of Electronic Commerce Environment: On the Role of Sense of Presence in User

Behavior, Jungjoo Jahng, University of Wisconsin-Milwaukee 990Information Systems Success: A Comparative Case Study, Kai R. T. Larsen, University at Albany, SUNY 993Exploring The Strategic Roles of Enterprise Modelling In Knowledge Management Functions,

David Yuh Foong Law, National University of Singapore 996The Development of an Ecological Metaphor for tracking the Adoption and Diffusion of Groupware in

Organizations, David J. LePoire, DePaul University 999WebQual: A Web quality instrument, Eleanor T. Loiacono, University of Georgia 1002Constructions of Success in Broadband and Organizational Networks: A Multiple Stakeholder

Investigation, Catherine A. Middleton, York University 1005Information Technology Infusion: A Motivational States Approach, Jarvis B. Moore II, Florida State University 1008The social constitution of Information Technology policies in developing countries, M.O. Oberholzer,

University of Pretoria 1011A Proposed Study on Commitment in Virtual Teams, Anne L. Powell, Indiana University 1014Using Information Technology in Knowledge Work, Valerie Spitler, New York University 1017The Influence of National Culture on the Acceptance and Use of Information Technologies: An Empirical

Study, Mark Srite, Florida State University 1019Information Systems Leadership in the Network Economy: The Impact of Internet Technology on the Role

of Corporate Chief Information Officer, Nolan J.Taylor, University of Georgia 1022Electronic Commerce: A Resource-Based View, Youlong Zhuang, University of Kentucky 1025

Late PaperA Preliminary Report on the Effect of Cognitive Style Upon the Quality of New System Development Projects,

Stephen E. Lunce, Texas A&M International University 1028

Index of Authors and Presenters : 1031