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COMPANY INTRODUCTION

The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively

known as Taj Hotels Resorts and Palaces and is recognised as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Mr.

Jamsetji N. Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay in 1903. The Taj, a symbol of Indian hospitality, completed its

centenary year in 2003. Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK,

USA, Bhutan, Sri Lanka, Africa and the Middle East. Spanning the length and breadth of the country, gracing important industrial towns

and cities, beaches, hill stations, historical and pilgrim centres and wildlife destinations, each Taj hotel offers the luxury of service, the apogee of Indian

hospitality, vantage locations, modern amenities and business facilities. IHCL operate in the luxury, premium, mid-market and value segments of the

market through the following: Taj (luxury full-service hotels, resorts and palaces) is our flagship brand for the

world's most discerning travelers seeking authentic experiences given that luxury is a way of life to which they are accustomed. Spanning world-renowned landmarks,

modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets the tradition of hospitality in a refreshingly modern way to create unique experiences and lifelong memories.

Taj also encompasses a unique set of iconic properties rooted in history and tradition that deliver truly unforgettable experiences. A collection of outstanding

properties with strong heritage as hotels or palaces which offer something more than great physical product and exceptional service. This group is defined by the

emotional and unique equity of its iconic properties that are authentic, non- replicable with great potential to create memories and stories.

Taj Exotica is our resort and spa brand found in the most exotic and relaxing locales of the world. The properties are defined by the privacy and intimacy they

provide. The hotels are clearly differentiated by their product philosophy and service design. They are centered around high end accommodation, intimacy and

an environment that allows its guest unrivalled comfort and privacy. They are defined by a sensibility of intimate design and by their varied and eclectic culinary

experiences, impeccable service and authentic Indian Spa sanctuaries. Taj Safaris are wildlife lodges that allow travelers to experience the unparalleled beauty of the Indian jungle amidst luxurious surroundings. They offer India's first

and only wildlife luxury lodge circuit. Taj Safaris provide guests with the ultimate, interpretive, wild life experience based on a proven sustainable ecotourism model.

Vivanta by Taj Hotels & Resorts - Hailed by Wallpaper UK as a "stroke of genius" and rated by Conde Nast Traveler US as the 3rd best global hotel brand

Vivanta by Taj offers an imaginative, vivacious and stylish take on 'cool luxury' Work hard and play hard. Relax and energize. Ideate and confer. Evolve and

transform. Revel in a spirit that presents the normal with an unexpected twist. Stylish and sophisticated, Vivanta by Taj delivers experiences with imagination,

energy and efficiency. Currently comprised of 29 hotels and resorts in India and the Indian Ocean region, Vivanta by Taj is represented across key metropolitan

capitals as well as popular vacation destinations like Goa, Kerala, Rajasthan, Coorg, Langkawi, Bentota and the Maldives. With innovative cuisine, energetic

spaces, unique motifs, distinct avatars, the smart use of technology and experiences that seek to constantly engage, invigorate and relax, it appeals to the cosmopolitan

world-traveler immersed in a sensory lifestyle. Stay connected to

Vivanta by Taj Hotels & Resorts

The Gateway Hotels & Resorts is a full service upscale hospitality brand in the South Asia region. Designed for the modern nomad, Gateway provides consistent, courteous and crisp service for business and leisure travellers seeking

contemporary and refreshing experiences. Keeping in mind those looking for comfort, familiarity and flexibility, the hotels & resorts are divided into 8 zones –

Enter, Stay, Hangout, Meet, Work, Workout, Unwind and Explore. 24/7 services such as 24/7 breakfast, 24/7 'active studio' and 24/7 laundry are all designed to

cater to guests round-the-clock. Gateway provides welcome perfection through an unrivalled network and innovative cuisine offerings like 'active food' – superfoods

and low glycemic index foods for the health conscious; regional home-style cuisine; 'eat-in' – refreshed in-room dining menus and 'wake up' - buffet breakfasts

with a range of healthy and indulgent options. Flexible, dynamic and warm service, 'in-room yoga' amenities and 'explore' packages all make The Gateway Hotels &

Resorts sanctuaries that refresh, refuel and renew. Stay connected to

The Gateway Hotels & Resorts

Ginger (economy hotels) is IHCL's revolutionary concept in hospitality for the

value segment. Intelligently designed facilities, consistency and affordability are hallmarks of this brand targeted at travelers who value simplicity and self-service. Taj Hotels Resorts and Palaces is committed to replicate its domestic success onto

international shores with plans to build an international network of luxury hotels,

which will provide an exemplary product-service combination and in the process create a global brand. The current international portfolio includes luxury resorts in

the Indian Ocean, business and resort destinations in the Middle East and Africa, serviced apartments in the UK, the first hotel in Australia and three a top-end

luxury hotels in the US. Throughout the Company's expansion, its mandate has been twofold: to infuse a

sense of Indian heritage and culture within each diverse property, while also anticipating the needs and desires of the sophisticated traveller. Over the years, the

Taj has won international acclaim for its quality hotels and its excellence in business facilities, services, cuisine and interiors.

The Taj strengthened its presence in the Indian Ocean rim with the Exotica Brand. The Taj Exotica was evolved as part of Taj Hotels Resorts and Palaces intent to

position it as a brand that is clearly differentiated by its product philosophy and service design. The Taj Exotica Resort and Spa, in Maldives is centered on high-

end accommodation, intimacy and an environment that allows its guest's unrivalled comfort and privacy. Taj Hotels further expanded its global footprint by securing management contracts

at Palm Island, Jumeirah in Dubai, Saraya Islands in Ras Al Khaimah, Aldar Group in Abu Dhabi, UAE Langkawi in Malaysia and Thimpu in Bhutan. The

most significant additions to the portfolio have been The Pierre, the iconic landmark hotel on New York's Fifth Avenue, Taj Boston and Blue, Sydney.

The presence of Taj Hotels Resorts and Palaces internationally has been developed through a network of Taj regional sales and PR offices in the United Kingdom,

France, Germany, Italy, Dubai, Singapore, Australia, Japan, Russia and the United States of America.

At the Taj Hotels Resorts and Palaces luxurious living and fine dining find common ground. Whether it is introducing exotic world cuisines to India or taking

authentic Indian fare to the world, the Taj Hotels Resorts and Palaces is renowned for the eclectic culinary experiences it brings to its guests. Through a vast repertoire of award-winning restaurants, legendary recipes from royal kitchens and

celebrated food festivals, the Taj has pioneered innovation in fine dining across the world.

Taj Hotels also promise a whole new experience of tranquillity and total 'wellness', through Jiva Spas a unique concept, which brings together the wisdom and

heritage of the Asian and Indian Philosophy of Wellness and Well-being. Rooted in ancient Indian healing knowledge, Jiva Spas derive inspiration and spirit from

the holistic concept of living. There is a rich basket of fresh and unique experiences under the Jiva Spa umbrella of offering, Yoga and Meditation,

mastered and disseminated by accomplished practitioners, authentic Ayurveda, and unique Taj signature treatments. Royal traditions of wellness in service

experiences, holistic treatments involving body therapies, enlivening and meaningful rituals and ceremonies and unique natural products blended by hand,

come together to offer a truly calming experience. IHCL operates Taj Air, a luxury private jet operation with state-of-the-art Falcon

2000 aircrafts designed by Dassault Aviation, France; and Taj Yachts, two 3-bedroom luxury yachts which can be used by guests in Mumbai and Kochi, in

Kerala. IHCL also operates Taj SATS Air Catering Ltd., the largest airline catering

service in South Asia, as a joint venture with SATS (formerly known as Singapore Airport Terminal Services).

Additionally, it operates the Indian Institute of Hotel Management, Aurangabad since 1993. The institute offers a Four-year diploma, designed with

the help of international faculty and has affiliations with several American and European programmes.

CORPORATE SUSTAINABILITY AND SOCIAL

RESPONSBILITY

As part of Tata's; India's premier business house; we at the Taj Group, have always believed in society and environment being integral stakeholders in our business.

Over the last 112 years, we have endeavored to uphold the belief of our founder, 'Jamsetji Tata' that the 'purpose of business' is rooted in the advancement of the

society in which it operates in. This belief has driven our corporate sustainability endeavors where we have striven

to make a positive impact in the destinations of our hotel locations. Supporting the local communities in the areas of our operations and reducing the carbon footprint

of our hotels has been at the forefront of our sustainability endeavors. We have continuously reviewed and evolved our programs to ensure our support meets the current needs of the locally based communities and is relevant to the ever changing

environment. In 2008-09, we further evolved our programs to undertake initiatives based on our core competencies. This led to the initiation of our corporate social

responsibility theme of 'Building Sustainable Livelihoods' and the EARTH (Environment Awareness and Renewal at Taj Hotels) program.

Under 'Building Sustainable Livelihoods', we support enterprise development of farmers, women self-help groups and small scale entrepreneurs. We promote

indigenous artisans and craftsmen through our revival of indigenous art and culture program. And in partnership with like-minded organizations, we work towards

enhancing the employability of less privileged rural youth through our Hospitality Skill Training Program. Over the last five years, we have trained and certified over

12,000 youth, 97% of who have received employment in the hospitality industry. Our hotels year on year support over 300 artisans and source products and services worth over two crores through our sensitive vendor tie-ups.

While community development is important, we understand our environmental footprint plays a key role in ensuring the locations of our operations are well

maintained. Through our EARTH program, we have furthered our efforts towards reducing our energy, waste and water footprint. To help reduce the impact of our

daily operations, we partnered with EarthCheck - the world's leading environmental management, benchmarking and certification program for the travel

and tourism industry. Through EarthCheck, our 100 plus hotels environmental and social performance is benchmarked against their peers and certified post

evaluation. Over the last 5 years, all our hotels have achieved silver certification & eight of our hotels have achieved Gold Certification - which is the second highest

EarthCheck certification standard. The eight hotels include Taj West End, Bangalore, Taj Lands End, Mumbai, Taj Exotica Resort and Spa, Goa, Taj Exotica

Resort and Spa, Maldives, Vivanta by Taj - MG Road, Bangalore, Rambagh Palace, Jaipur, Vivanta by Taj - President, Mumbai and Vivanta by Taj -

Ambassador, Delhi. More than 24 hotels are striving to achieve Gold certification by 2016.

For us at the Taj Group, our sustainability journey is a continuous and evolving endeavor. We relentlessly strive to positively impact the destinations in which we

operate as we understand our survival and well-being is dependent on the natural environment. Our 11th Corporate Sustainability Report titled, 'DESTINATIONS'

outlines the efforts we have undertaken in the year 2013-2014 to bring about longevity and sustainability via our community development and environment

programs and initiatives. Like every year, it has been developed based on the GRI G3.1 Guidelines, conforming to the requirements of application level A+having

received external assurance. It also serves as a Communication on Progress towards our commitment to United Nations Global Compact (UNGC) principles

and is aligned to the National Voluntary Guidelines on Social, Environmental and Economic Responsibilities of Business (NVG-SEE). Some of the key areas covered in our 2013-2014 CS Report include consumption

of natural resources and energy management to greenhouse gas emissions, waste management, conservation of eco systems, human resource practices & nurturing

of our legacy of being a humane employer, commitment to Tata Code of Conduct, promotion of human rights and equal opportunities, vendor management and

compliance among others. To review our latest Corporate Sustainability Report please click on the link below.

11th CS Report 2013-2014

We hope our report will provide you with new insight into the Taj Group's

sustainability initiatives. We look forward to hearing your thoughts, suggestions and ways by which we can collaborate towards further enhancing the destinations

in which we operate in.

HISTORY AND CERTAIN CORPORATE

MATTERS

The Company was incorporated in 1902 and it opened its first hotel, The Taj Mahal Palace & Tower, Mumbai, in 1903. The Company then undertook major

expansion of The Taj Mahal Palace & Tower, Mumbai by constructing an adjacent tower block and increasing the number of rooms from 225 to 565 rooms. With the

completion of its initial public offering in the early 1970s, the Company began a long term programme of geographic expansion and development of new tourist destinations in India which led to its emergence as a leading hotel chain in India.

From the 1970s to the present day, the Taj Group has played an important role in launching several of India's key tourist destinations, working in close association

with the Indian Government. The Taj Group has a philosophy of service excellence which entails providing consistently high levels of personalized service and

innovative means of improving service quality. The Taj Group has been active in converting former royal palaces in India into

world class luxury hotels such as the Taj Lake Palace in Udaipur, the Rambagh Palace in Jaipur and Umaid Bhawan Palace in Jodhpur. In 1974, the Taj Group

opened India's first international five star deluxe beach resort, the Fort Aguada Beach Resort in Goa. The Taj Group also began its business in metropolitan hotels

in the 1970s, opening the five-star deluxe hotel Taj Coromandel in Chennai in 1974, acquiring an equity interest and operating contract for the Taj President, a

business hotel in Mumbai, in 1977, and opening the Taj Mahal Hotel in Delhi in 1978. In 1980, the Taj Group took its first step internationally by opening its first hotel

outside India, the Taj Sheba Hotel in Sana'a, Yemen and in the late 1980s, acquired interests in the Crown Plaza - James Court, London and 51 Buckingham Gate

Luxury Suites and Apartments in London. In 1984, the Taj Group acquired under a license agreement each of The Taj West

End, Bangalore, Taj Connemara, Chennai and Savoy Hotel, Ooty, with which the Taj Group made its foray into Bangalore.

With the opening of the five star deluxe hotel Taj Bengal in Kolkata in 1989; the Taj Group became the only hotel chain with a presence in the five major

metropolitan cities of Mumbai, Delhi, Kolkatta, Bangalore and Chennai. Concurrently with the expansion of its luxury hotel chain in the major metropolitan

cities, the Taj Group also expanded its business hotels division in the major metropolitan and large secondary cities in India. During the 1990s, the Taj Group continued to expand its geographic and market

coverage in India. It developed specialized operations (such as wildlife lodges) and

consolidated its position in established markets through the upgrading of existing properties and development of new properties. Taj Kerala Hotels & Resorts

Limited was set up in the early 1990s along with the Kerala Tourism Development Corporation. In 1998 the Taj Group opened the Taj Exotica Bentota which

strengthened the Taj Group's market position in Sri Lanka. In 2000, the launch of the 56 acre Taj Exotica, Goa and the Taj Hari Mahal in Jodhpur were completed.

In 2000, the Taj Group entered into a partnership with the GVK Reddy Group to set up Taj GVK Hotels and Resorts Limited and thereby obtained a prominent

position in the market in the southern business city of Hyderabad, holding three hotels and a major share of the market. In 2001, the Taj Group took on the

management contract of Taj Palace Hotel, Dubai, and has established itself as an up-market hotel in the Middle East region. The Taj Exotica Resort & Spa,

Maldives launched the Taj Group into the premium luxury hotel market and since its opening in July 2002, has won several international awards. The Taj Group also

obtained licenses to manage and operate two leisure hotels; the Rawal-Kot, Jaisalmer and Usha Kiran Palace, Gwalior in October 2002. In September 2002, the Taj Group acquired an equity interest in the former Regent

Hotel in Bandra which gave the Taj Group access to the midtown and North Mumbai market. The hotel has since been renamed as the Taj Lands End, Mumbai.

In 2003, the Company celebrated the centenary of the opening of its Flagship hotel, the Taj Mahal Palace & Tower, Mumbai.

In 2004 the Taj Group opened Wellington Mews, its first luxury serviced apartment in Mumbai. In the same year, the Taj Group also launched the first of its

"value-for-money" hotels in Bangalore branded 'Ginger', which division has 11 hotels in various locations in India and is owned through its wholly owned

subsidiary. In 2005 the Company acquired on lease The Pierre, a renowned hotel in New York

City, to enter the luxury end of the developed hotel markets internationally. The Company entered into a management contract for Taj Exotica in Palm Island Jumeirah in Dubai to expand its existing presence in the United Arab Emirates.

The Company enhanced its position as an operator of converted palaces by entering into a management contract for Umaid Bhawan Palace, Jodhpur in the

princely state of Rajasthan in India. The Company, through a subsidiary, acquired the erstwhile 'W' hotel in Sydney, Australia in February 2006 and renamed it as

'Blue, Woolloomooloo Bay'. To expand its presence in the US market, the Company acquired in early 2007 Ritz Carlton in Boston and Taj Campton Place in

San Francisco. Hotels operated by the Taj Group internationally are located in US, Australia,

Dubai, Maldives, Malaysia, Sri Lanka, the United Kingdom, South Africa, Bhutan and Zambia.

Scheme of Amalgamation ("Scheme")

On October 12, 2006, the Board of Directors of the Company approved the

Scheme, under Sections 391 to 394 of the Companies Act for the for the amalgamation of Indian Resorts Hotel Limited, Gateway Hotels and Getaway

Resorts Limited, Kuteeram Resorts Private Limited, Asia Pacific Hotels Limited, Taj Lands End Limited (Transferor Companies) with the Company. The Scheme

was approved by the respective High Courts. Rationale for the Scheme of Amalgamation The Transferor Companies and the Company were engaged in the leisure and

business hotels as part of the Taj group of hotels. A consolidation of the Transferor Companies and the Company was therefore expected to lead to greater synergy in

operations, a more efficient utilisation of capital and create a stronger base for future growth of business in general and the Company in particular. The

amalgamation was expected to result in administrative rationalization, organizational efficiencies, and optimal utilization of various resources.

Milestones achieved by the Company since incorporation are listed below:

, Year

Event 1903

The Company opens its first hotel, the "Taj Mahal Palace" in Mumbai, India. 1974

The Company opens its first five star deluxe beach resort, the "Fort Aguada Beach Resort" in Goa.

The Company begins business in metropolitan hotels by opening the five star deluxe hotel, the "Taj Coramandel" in Chennai.

1980 The Company opens its first hotel outside India, the "Taj Sheba Hotel" in Sana'a, Yemen.

1984 The Company entered into a licence agreement to operate the "Taj West End" in

Bangalore, "Taj Connemara" in Chennai and the "Savoy" in Ooty.

1989 The Company opens a five star deluxe hotel in Calcutta, the "Taj Bengal".

1990 The Company establishes the Taj Kerala Hotels and Resorts Limited with the

Kerala Tourism Development Corporation. 1998

The Company opens the "Taj Exotica" in Bentota, Sri Lanka. 2000

The Company establishes Taj GVK Hotels and Resorts Limited with the GVK group to operate three hotels in Hyderabad.

2001 The Company is awarded the management contract for the "Taj Palace", Dubai.

The Company launches the "Taj Exotica Spa and Resort" in Maldives. 2002

The Company obtains licences to manage and operate two leisure hotels: the "Rawal-Kot" in Jaisalmer and the "Usha Kiran Palace", Gwalior. The Company acquires an equity interest in "Regent Hotel" in Bandra, Mumbai

which is later renamed as the "Taj Lands End". 2003

The Company relaunches its flag ship property as the "Taj Mahal Palace and Tower".

2004 The company opens its first Jiva Spa at the Usha Kiran Palace in Gwalior.

The Company launches its first luxury serviced apartments, "Wellington Mews" in Mumbai.

The Company opens its first economy hotel under the brand "Ginger" in Bangalore.

2005 The Company obtains a management contract to operate "The Pierre" in New York, USA.

The Company entered into a management contract to operate the "Taj Exotica" in Palm Island, Jumeirah, Dubai.

The Company obtained the operating agreement for the "Umaid Bhawan Palace" in Jodhpur.

2006 The Company acquires the "W" hotel in Sydney, Australia which is later renamed

as the "Blue Sydney". The Company commences operation of its first wildlife lodge at Mahua Kothi,

Bandhavgarh. 2007

The Company acquires the "Ritz-Carlton" in Boston, USA which is later renamed as the "Taj Boston".

The Company commences operation of its second wildlife lodge at Baghvan, Pench.

2008 Taj's flagship property in the United Kingdom, 51 Buckingham Gate, Taj Suites

and Residence'sSouth Indian restaurant, Quilon has received the ultimate culinary accolade - a Michelin star.

Taj Hotels Partner with Saraya Islands to Operate Taj Exotica Hotel in Ras Al Khaimah, United Arab Emirates.

Taj Hotels and the Tashi Group join hands to create the new benchmark for premium hotels in Bhutan - Taj Tashi Bhutan.

ALDAR Hotels and Hospitality and Taj Hotels enter into an exclusive agreement involving a number of hotel projects. The first hotel to be developed by ALDAR

Hotels and Hospitality under the agreement is a five-star, 500 room luxury resort hotel which will be in a spectacular waterfront location on ALDAR's mega entertainment destination, YAS Island.

The Taj Safaris circuit will be complete in Madhya Pradesh with the addition of two more luxury lodges in Panna, Pashan Garh and Kanha, Banjaar Tola.

The Taj Mahal Hotel, New Delhi unveils Delhi's first contemporary Japanese restaurant 'WASABI by Morimoto'.

Taj Hotels Resorts and Palaces won 2 prestigious awards at The 2008 World Travel Awards: 1) Rajput Suite at The The Taj Mahal Palace & Tower,

Mumbai won India's Leading Suite. 2) Taj Lake Palace, Udaipur awarded India's Leading Castle & Palace.

Taj Boston celebrates the 120th season of summer polo matches at the Myopia Polo Club in Hamilton, MA sponsoring the 2nd annual Taj Boston Cup.

Taj International Hong Kong Ltd, signed a management contract with Cuiting Hotspring Hotel Management Company Ltd. Taj will operate the latter's Temple of Heaven Park property in Beijing and the Hainan Hotel project.

Taj Safaris unveiled two new luxury lodges: Pashan Garh and Banjaar Tola which will be the third and fourth lodges added to the Taj Safari circuit.

Taj Hotels Resorts and Palaces Introduces Telepresence Services in Collaboration with Tata Communications.

Graze, the Modern European dining restaurant at Taj Residency, the only restaurant in Bangalore to be honoured the coveted Wine Spectator Award of

Excellence 2008 from America's leading wine appreciation magazine Wine Spectator.

The Taj Mahal Hotel launches VARQ.

Taj Hotels Resorts and Palaces have won the Condé Nast Traveller UK in 10th Readers' Travel Awards. Taj's luxury properties have been recognised within the

following categories: Overseas Business Hotel, the World's Top 100 and Overseas Leisure Hotel in Asia and the Indian Subcontinent.

Taj Hotels Resorts and Palaces unveiled a premium business hotel - Taj Residency Trivandrum. Enters into a Management contract with Dodla Intenational Limited.

Taj Hotels Resorts and Palaces, launched a new brand "The Gateway Hotel". Taj Hotels Resorts and Places has ranked No. 1 in the Best Hotel Chain in India

category at the Business Traveller Awards 2008. The spas at the Usha Kiran Palace, Gwalior and the Rambagh Palace, Jaipur have been included among The

101 Best Spas in The World - Tatler Spa Guide 2008. Taj Boston is the First United States Hotel and 51 Buckingham Gate, Taj Suites

and Residencesis the First UK Hotel introducing Cisco TelePresence Rooms for Public Use Taj Hotels Resorts and Palaces in collaboration with Tata

Communications and Cisco. Taj Boston in cooperation with Susan Cole of Boston Assemblies launches Social Style for Children. These etiquette programs for children provide easy access to the

social skills essential in daily life. The Taj Mahal Palace & Tower, Mumbai was under siegh during the 26/11

Mumbai Terror attacks. The Taj Boston was named the best hotel in Boston and for the second year in a

row ranked , 22 among the world's top 100 hotels in the latest survey of hotels worldwide by Institutional Investor magazine.

The Taj Hotels Resorts & Palaces 'No room for the Ordinary' advertising campaign for the print media bagged the 2008 PATA Gold Award in the Marketing -

Hospitality category and also won a second award - the 2008 Gold Magellan Award.

The Gateway Hotel Athwa Lines Surat has added a new block of rooms to take up its inventory to 208 making it the largest hotel in Gujarat. It also launches three brand new restaurants - "Flow" the all day dining restaurant, "Spice" an Indian

specialty restaurant and "T3" a Tea lounge and Deli. Taj launches The Jiva Spa Boat at Taj Lake Palace, Udaipur.

On December 21st, The Taj Mahal Palace & Tower reopens the rooms in the The Taj Mahal Tower.

Taj Hotels Resorts & Palaces announced the opening of their 'Upper Upscale' brand in Bangalore. The hotel bears a new name and identity: "Vivanta by Taj -

Whitefield, Bangalore". With the announcement of its forthcoming reopening, The Taj Mahal Palace &

Tower provides further details on the reopening of the Tower Wing. 268 rooms will be available, which include 9 Suites and 26 Taj Club Rooms. Exclusive

services to commemorate the special occasion of the hotel's reopening have been introduced with the opening of the Tower Wing.

The Taj Group set up a public service welfare Trust fund named - "Taj Public Service Welfare Trust" (TPS Welfare Trust), In response to the unprecedented

attack on Mumbai between November 26 to 29, 2008, where many people from the security forces, the Police, Fire service, hotel employees, guests of the Taj and

general public were killed or wounded. Taj Hotels Resorts and Palaces unveiled a new world-class premium hotel in

Chennai - Taj Mount Road. 2009

Taj Lake Palace, Udaipur voted as the winner of the Editor's Choice Award 2008 for Gallivanter's Guide.

Taj Boston awarded 2009 Mobil Four-Star honors in recognition of its gracious and efficient service and luxurious accommodations and public spaces.

Taj Hotels Resorts and Palaces introduces Kefi - the Mediterranean restaurant at Taj Mount Road. Taj Safaris open doors of its new luxury lodge, Banjaar Tola at Kanha National

Park from February 18, 2009. The Pierre, re-opens on June 1 following a meticulous $100 million renovation to

create new guestroom and bath interiors and to reconfigure first floor public areas to accommodate a new restaurant, Le Caprice at The Pierre, as well as 2 East, a

new lobby lounge, and a graciously welcoming reception area. Taj Hotels Resorts and Palaces announce their new premium hotel, "Vivanta by

Taj - Panaji, Goa", slotted in the "upper upscale" segment. Indian Hotels Company Limited announced that it is going to acquire a controlling

stake in ELEL, the company which holds a long term sub-lease for the land on which the Sea Rock Hotel is located in Bandra, Mumbai, for Rs. 680 crores.

The Taj Residency Ummed in Ahmedabad migrated to The Gateway Hotels portfolio, making this its third property in Gujarat and the 31st Gateway hotel in India.

Taj launches Vivanta by Taj in Maldives. Karambir Singh Kang, General Manager, The Taj Mahal Palace & Tower,

Mumbai has been awarded the prestigious Virtuoso Hotelier of the Year Award, 2009 at the Virtuoso "Best of the Best" Hotel Awards held in Las Vegas recently

during the Virtuoso's 21st Annual Travel Mart Conference. Taj Lands End introduces 125 new rooms comprising 107 Taj Club rooms and 18

Suites, increasing the inventory to 493 rooms. The Gateway Hotels has signed a management contract to set up a 125 room hotel

on a 16-acre prime location in Shirdi.

Rambagh Palace, Jaipur has been voted the Best Hotel in the World by Condé Nast Traveller in the Readers Travel Awards for 2009 across travel and industry

categories, in the World Top 100. It also tops the list of 'Overseas Leisure Hotels for Asia and the Indian sub-continent'. Scoring an overall 95.62, Rambagh Palace

has the 'best ambience/décor' (98.12) and 'location' (96.5) of all hotels in the category.

Taj Exotica Resort & Spa, Maldives has been ranked 18th best Overseas Leisure Hotel in Middle East, Africa & the Indian Ocean Islands in the Condé Nast

Readers' Awards 2009. Taj Coromandel relaunches Golden Dragon - The signature Specialty Schezwan

restaurant in the city. The Taj Palace launches Blue Ginger thus introducing Vietnamese cuisine to the

Delhi. Taj Palace introduces 'The Blue Bar'.

Taj Exotica Resort & Spa, Maldives has challenged to protect the natural tropical flora and fauna and surrounding blue waters of Emboodhu Finolhu island. On 26th of November 2009, The Taj Mahal Palace & Tower, Mumbai saw the

coming together of employees and families of staff members, for a remembrance meeting that paid respects to those who lost their lives last year. There were multi

faith prayers held for peace and harmony. The standalone hotel, previously known as the Ummeid Jodhpur, was migrated to

the brand The Gateway Hotel Jodhpur. This is the third Gateway property in Rajasthan after Jaisalmer and Jaipur and the 33rd property in the country overall.

The Taj celebrates the opening of Taj Khazana at Taj Lands End, its first signature boutique store in Mumbai.

The Taj Mahal Palace & Tower, Mumbai announced the reopening of the iconic restaurant Golden Dragon on the 25th of November 2009.

The legendary Wasabi and the historical Harbour Bar at The Taj Mahal Palace & Tower, Mumbaireopened their doors on Dec 3, 2009. The Indian Hotels Company Ltd announces its foray into Srinagar, in Jammu and

Kashmir. A management contract for a hotel under the upper upscale brand Vivanta by Taj was signed on, December, 10, 2009 at Srinagar with SAIFCO Hill

Crest Hotels Pvt. Ltd, part of a well-known business house in the state. Taj Hotels Resorts & Palaces has been recognised for its excellence and service for

its properties - Taj Exotica Resort & Spa, Maldives and Taj West End, Bangalore - at the Leading Hotels of the World Annual Convention held in Venice, Italy in

November 2009. 2010

The Umaid Bhawan Palace, Jodhpur has been voted the Hotel Of The Year by the Gallivanter's Guide Editor's Choice Awards.

Taj Hotels Resorts and Palaces, one of Asia's largest and finest group of hotels, and VICTORIA-JUNGFRAU COLLECTION, an exclusive hotel group comprising

four of Switzerland's leading luxury hotels have entered into a strategic joint marketing alliance to develop cross-promotional opportunities for both companies

to harness each other's strengths in their respective markets. Taj Hotels Resorts and Palaces announced the opening of Taj Cape Town. This

new luxury hotel in the historic city of Cape Town is a joint venture between Indian Hotels Company Ltd and city centre developers Euro cape, with the

investment in the project topping R500 million. Taj Hari Mahal, Jodhpur won the award in 'Hotel Providing Best Facilities for

Differently Abled guest' category. Chef Ananda Solomon, Executive Chef, Taj President Mumbai and Corporate Chef Taj Group of Hotels along with Chef V.K.

Chandrassekaran, Executive Chef Taj West End, Bangalore has been awarded as 'Best Chef in India' in the National Tourism Awards 2008-2009 by The Ministry of

Tourism, Government of India. The Indian Hotels Company Ltd announced a new hotel in North-East India, with the unveiling the foundation stone for Vivanta by Taj - Guwahati, Assam.

The Taj Mahal Palace & Tower, Mumbai announced the reopening of the elegant and legendary Ballroom, in the iconic Heritage Wing of the property on the March

30th , 2010. Indian Hotels Company Limited has been recognised for its employment

engagement at the workplace and is one of the 25 organisations to win the 'Gallup Great Workplace 2010' awards announced by The Gallup Organization.

The Indian Hotel Company Limitied was chosen by the Credit Suisse Research Institute as one of the 27 'Great Brands of Tomorrow'.

The Gateway Hotel Beach Road Calicut has been voted India's Best Five Star Hotel in the National Tourism Awards 2008-2009 by The Ministry of Tourism,

Government of India. Taj Hotels Resorts and Palaces launches a new brand "Vivanta by Taj" in the Upper Upscale segment.

2011 Taj Hotels Resorts and Palaces opens a new hotel - Vivanta by Taj - Dal View,

Srinagar.

HOTELS AND SERVICES

Taj Hotels, Resorts and Palaces is an international hospitality group with strong

roots in India. For over 100 years, we have built our reputation on legendary properties, unparalleled facilities and impeccable service. We operate in the luxury,

premium, mid-market and value segments of the market through our following brands:

Taj (luxury full-service hotels, resorts and palaces) is our flagship brand for the world's most discerning travelers seeking authentic experiences given that luxury is a way of life to which they are accustomed. Spanning world-renowned landmarks,

modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets the tradition of hospitality in a

refreshingly modern way to create unique experiences and lifelong memories. Taj also encompasses a unique set of iconic properties rooted in history and

tradition that deliver truly unforgettable experiences. A collection of outstanding properties with strong heritage as hotels or palaces which offer something more

than great physical product and exceptional service. This group is defined by the emotional and unique equity of its iconic properties that are authentic, non-

replicable with great potential to create memories and stories. Taj Exotica is our resort and spa brand found in the most exotic and relaxing

locales of the world. The properties are defined by the privacy and intimacy they provide. The hotels are clearly differentiated by their product philosophy and

service design. They are centered around high end accommodation, intimacy and an environment that allows its guest unrivalled comfort and privacy. They are defined by a a sensibility of intimate design and by their varied and eclectic

culinary experiences, impeccable service and authentic Indian Spa sanctuaries. Taj Safaris are wildlife lodges that allow travelers to experience the unparalleled

beauty of the Indian jungle amidst luxurious surroundings. They offer India's first and only wildlife luxury lodge circuit. Taj Safaris provide guests with the ultimate,

interpretive, wild life experience based on a proven sustainable ecotourism model. TAJ LUXURY RESIDENCES For over a hundred years, Taj Hotels, Resorts and

Palaces have played host to discerning travellers from around the world. Renowned for its warm hospitality, the spirit of the Taj is now found embodied in

the Taj Luxury Residences. Taj Wellington Mews, Mumbai, offer luxuriously furnished apartments for short

visits or extended stays. Equipped with modern household amenities, the spacious apartments offer a personal butler service, round-the-clock concierge service and 24-hour baby-sitting service, taking care of every comfort.

A range of recreation options, including an attached swimming pool, well-equipped fitness centre and a rejuvenating spa, complements state-of-the-art

business facilities and conference services, while the comprehensive security measures assure complete privacy and safety.

Elegant, comfortable and exquisitely finished, Taj Luxury Residences combine warmth with a flawless service that can only be the Taj.

Taj Wellington Mews Luxury Residences, Mumbai Situated in South Mumbai - just minutes away from the city's commercial centres -

Taj Wellington Mews Luxury Residences offers 80 exquisitely designed and fully furnished residences, and is spread over 2.6 acres of beautifully landscaped garden.

Learn More

Upper Upscale Hotels (full-service hotels and resorts) provide a new generation

of travelers a contemporary and creative hospitality experience that matches their work-hard play-hard lifestyles. Stylish interiors, innovative cuisine, hip bars, and a focus on technology set these properties apart.

The Gateway Hotel (upscale/mid-market full service hotels and resorts) is a pan-India network of hotels and resorts that offers business and leisure travelers a hotel

designed, keeping the modern nomad in mind. At the Gateway Hotel, we believe in keeping things simple. This is why, our hotels are divided into 7 simple zones-

Stay, Hangout, Meet, Work, Workout, Unwind and Explore. As travel often means more hassle than harmony, more stress than satisfaction,

modern travelers are looking for smarter choices. Driven by our passion for perfection, we welcome our customers to a refreshingly enjoyable and hassle-free

experience, anytime, everywhere. Offering the highest consistency in quality, service and style we set new standards and take the unwanted surprises out of

traveling. Our warm welcomes make our guests feel at home, away from home and our crisp and courteous service empowers them to get more done with greater effectiveness and control. And through our unrivalled network we provide service

that is effortless, simple, never overwhelming, always warm. Ginger (economy hotels) is our revolutionary concept in hospitality for the value

segment. Intelligently designed facilities, consistency and affordability are hallmarks of this brand targeted at travelers who value simplicity and self-service.

Restaurant and Bar – Starboard

– Wasabi – Golden Dragon

– Souk – The Zodiac Grill

– Harbor Bar Meeting Room and Banquet Facility

Gym , Spa and Salon Courier

Laundry Travel Guide & Pick –up and Drop –in facility

Child Care Facilities & Wake up Call Currency Exchange

SERVICE PROCESS

CUSTOMER SATIESFACTION

(we can analyze the customer satisfaction by the following

articles, awards and Guest Speeches )

VIVANTA BY TAJ MALABAR, COCHIN IS AWARDED THE 'BEST LUXURY RESORT' IN INDIA

April 1, 2015

Cochin, April 1, 2015: The Taj Group is immensely pleased to announce the latest accolades in its many feathered cap. Vivanta by Taj - Malabar, Cochin has been

bestowed with the honor of being the Winner of 'Best Luxury Resort' in India for 2014-2015 from Hotel Build Awards at the 3rd Annual Hotel Build

Awards recently held at Gurgaon on the 20th of March'2015.

Commenting on this achievement, Mr. Suman Dutta Sharma, General Manager, Vivanta by Taj Malabar, Cochin, said, "We are extremely delighted

that Vivanta by Taj - Malabar has been awarded the Best Luxury Resort in India. This award is a testimony of the impeccable service we provide to our guests and

an encouragement to continue performing better."

Vivanta by Taj - Malabar strikes a fine balance between yesterday and tomorrow and is aptly situated on Willingdon Island offering a magnificent view of Cochin

harbor. The hotel offers an array of luxury experiences like the onboard barbeque in a yacht in the deep sea on a moonlit night, a private destination island for nature

culture activities and weddings, Royal welcome and also houses the exclusive Jiva Spa. The hotel's arrival zone sets the tone for guestrooms and banquet facilities that deliver the ultimate in urban relaxation. The heritage wing, built in 1935, has

graceful Victorian interiors that reflect the inherent beauty of Cochin. And the tower wing houses newly renovated guestroom suites, each a delicate mix of the

classic with the contemporary. Technology is woven through it all. Vivanta by Taj - Malabar, has all the entertainment and connectivity options today's traveler

requires.

Considered as a 'Royal Abode' Vivanta by Taj Malabar, Cochin in the recent past has played host to various personalities and Heads of State like the then Honorable

Prime Minister Dr. Manmohan Singh, His Royal Highness Prince Salman bin Hamad Al-Khalifa, Crown Prince of Bahrain, His Royal Highness Charles Philip

Arthur George, The Prince of Wales & Camilla, The Duchess of Cornwall, The Prince & Princess of Kent, Princess of Savoie, Prince and Princess of Broglie,

Bharat Ratna Shri Amartya Sen and a spectrum of personalities from various walks of life.

Discover Vivanta

Work hard and play hard. Relax and energize. Ideate and confer. Evolve and transform. Revel in a spirit that presents the normal with an unexpected twist.

Stylish and sophisticated, Vivanta by Taj delivers premium hotel experiences with imagination, energy and efficiency. Currently comprised of 30 hotels and resorts in

India and the Indian Ocean region, Vivanta by Taj is represented across key metropolitan capitals as well as popular holiday destinations like Goa, Kerala, Rajasthan, Sri Lanka and the Maldives. Vivanta by Taj offers an imaginative,

vivacious and stylish take on hospitality. Informal, cool and embracing the unusual. With innovative cuisine, energetic spaces, unique motifs, distinct avatars,

the smart use of technology and experiences that seek to constantly engage, invigorate and relax, it appeals to the cosmopolitan world-traveler immersed in a

sensory lifestyle.

THE TAJ GROUP SET TO EXPAND PRESENCE IN THE

NATIONAL CAPITAL REGION WITH THE OPENING OF VIVANTA BY TAJ - DWARKA, NEW DELHI

March 30, 2015

Delhi, March 30, 2015: After a successful presence in the National Capital Region for over three decades, The Taj Group today announced the launch of Vivanta by

Taj - Dwarka, New Delhi. This launch is a significant milestone as it is the 30th Vivanta by Taj hotel in the Taj portfolio and seventh hotel for The Taj Group in the National Capital Region.

Strategically located within close proximity to the airport and the business district of Gurgaon, the hotel is a short drive away from Lutyen's Delhi, ideal for business

as well as leisure travellers.

Contemporary in style, Vivanta by Taj - Dwarka's architecture and interiors have been conceived by the Hong Kong based RAD that sets out to re-define urbanism,

with its cutting edge architecture, for emerging cities in South Asia. Spanning seven acres, the hotel unfolds like an Origami. The unique theme running through

the hotel is geometric patterns mirroring Indian motifs. The lushly landscaped lawns and sunlight pouring in give the hotel a bright and airy feel.

Commenting on the opening of this much awaited hotel, Mr. Veer Vijay Singh,

Chief Operating Officer, Vivanta by Taj Hotels & Resorts, said, "The Indian hospitality industry is at an interesting stage where demand is burgeoning across the country. Vivanta by Taj is well poised to capture this growing demand with its

broad set of offerings and its culture of service excellence. We are happy to bring the Vivanta by Taj hospitality to these new emerging hot spots like Dwarka."

Guestrooms

Vivanta by Taj - Dwarka, New Delhi features 250 spacious rooms including 17 uniquely designed suites and a luxurious Presidential Nirvana suite. The rooms are

designed to look like modern day abodes with jagged angles in the roof and walls, complemented with geometric patterns on the carpet. The Rhythm Lounge is an

eclectic getaway, exclusively for premium indulgence, deluxe allure, premium temptation and Presidential Nirvana suite guests

Dining

Vivanta by Taj - Dwarka, New Delhi offers a range of authentic cuisines appealing to all tastes. Creo the all-day dining restaurant features an interactive kitchen

offering multiple cuisines, ranging from Indian and Italian, to a Sushi bar and versatile Teppanyaki. The Indus Express offers pre-Independence Punjab and the

provincial five rivers' cuisine with some of the classics of Pothovar, Rawalpindi, Amritsar, Khyber and Lahore. Caramel - the Deli, offers snacks, delicate hors

d'oeuvres, an organic selection of teas and coffee along with bakery fineries. Guests can sample a mix of Vivanta signature cocktails at Tipple - the bar.

Recreation

For those in search of rest and relaxation, guests are able to retreat to the tranquil sanctity of Jiva Spa, a luxurious haven with five spa treatment suites. Blending ancient Indian wisdom with contemporary therapies, Jiva Spa offers rejuvenation

therapies, ranging from ethnic aromatherapy massages, time-honoured treatments, body scrubs and wraps. Guests can also enjoy Celsius, the pool and a fully

equipped Fitness Centre.

Meetings & Events

Vivanta by Taj - Dwarka, New Delhi offers more than 17000 sq. ft. of flexible

meeting and event facilities. The nine meeting rooms accommodate anything from discrete board meetings and small, intimate social occasions to elegant cocktail receptions, sophisticated weddings and stylish conferences. The high tech video-

conferencing facilities, integrated digital audio systems and soundproofing ensure that every conference is special. The ballroom with its twenty seven foot height

makes it the perfect venue for product launches and elegant social events. With a large pre-function space, an exclusive entry for banquet guests and the ballroom

opening onto landscaped lawns, Vivanta by Taj - Dwarka is just right address for grand soirees 'and weddings.

Experiences

Each Vivanta hotel presents a few unique experiences - Vivanta Motifs are a representation of the Vivanta philosophy of hospitality with a difference. At Vivanta by Taj - Dwarka, New Delhi guests can experience two distinct motifs -

the "Kabir" project and "Terra Forma".

"We are eagerly looking forward to welcoming guests to Vivanta by Taj - Dwarka,

New Delhi. The hotel is an ideal option for both business and leisure travellers as

well as guests looking for memorable weddings and successful conferences" said Mr. Anil Malhotra, General Manager, Vivanta by Taj - Dwarka, New Delhi.

Discover Vivanta

Work hard and play hard. Relax and energize. Ideate and confer. Evolve and transform. Revel in a spirit that presents the normal with an unexpected twist.

Stylish and sophisticated, Vivanta by Taj delivers premium hotel experiences with imagination, energy and efficiency. Currently comprised of 30 hotels and resorts in

India and the Indian Ocean region, Vivanta by Taj is represented across key metropolitan capitals as well as popular holiday destinations like Goa, Kerala,

Rajasthan, Sri Lanka and the Maldives. Vivanta by Taj offers an imaginative, vivacious and stylish take on hospitality. Informal, cool and embracing the unusual. With innovative cuisine, energetic spaces, unique motifs, distinct avatars,

the smart use of technology and experiences that seek to constantly engage, invigorate and relax, it appeals to the cosmopolitan world-traveler immersed in a

sensory lifestyle.

GUEST SPEAK

Guest Speak 2015

Lyn Middlehurst and David Maslin

Managing Director, the Gallivanter's Guide

Vivanta by Taj, Surajkund

Thank you for taking such excellent care of us. Caring professional staff and great F&B.

Mr.Hinrek Topsoe

Chairman, Haldore Topsoe

Vivanta by Taj, Surajkund

Thank you for great service to the whole Topsoe group.

Mr.Shiv Khera

Educator, Author, Business Consultant

Vivanta by Taj, Surajkund

Your hospitality and courtesy makes the country proud.

Mr.Mukund Rajan

Group Executive Council- Brand Custodian and Chief Ethics officer, Tata Sons Ltd

Vivanta by Taj, Surajkund

Short, but very comfortable stay. Certainly tempts one to consider this option on further visits to the National Capital

region, distance withstanding. Keep up the god work.

Mr.Naushad Forbes

Director, Spirax Marshall Private Limited

Vivanta by Taj, Surajkund

Thank you for a very nice stay. Excellent service by all and stay too short. Will be back!

Mr.R.K.Aggarwal

Joint Director, Cultural Government of Chhattisgarh

Vivanta by Taj, Surajkund

You are wonderful. Thank you.

Guest Speak 2014

HE the right honorable David Johnston and Mrs. Sharon Johnston

The Governor General of Canada

The Taj Mahal Palace, Mumbai

27th Feb - 2nd March 2014

With admiration for the professionalism and creativity legendary at the Taj. We were particularly touched by the memorial

to those who lost their lives in the terrible terror attack and the opportunity for us to pay the respects of the people of

Canada.

Mr Waheed Hassan and Mrs Ilham Hassan, President and First Lady of Maldives

The Taj West End, Bangalore

February 2014

Thank you for the hospitality. My wife and I enjoyed staying here. The gardens and the general atmosphere is very

relaxing. The service was excellent. We look forward to visiting again.

Mr Joachim Gauck & Ms Daniela Schadt, President and First Lady of Germany

The Taj West End, Bangalore

February 2014

This is a very special place - wonderful! Thank you for your hospitality and the excellent service!

Seema and Vir Sanghvi

Vivanta by Taj - Connemara, Chennai

9th February 2014

So glad to see The Connemara looking better than ever. Lovely hotel, excellently managed. Great food. Will be back.

His Excellency Kamal Ahmed, Bahrain

The Taj West End, Bangalore

January 2014

It was a great experience staying at The Taj West End. I had a lovely stay. I thank you all for making our stay pleasant.

Cader Sayed Hossen, Minister of Industry & Commerce, Mauritius

The Taj West End, Bangalore

January 2014

Very pleasant stay at The Taj West End in Bangalore. Beautiful hotel, magnificent surroundings and especially wonderful

staff; efficient, friendly and very caring. I thank all of yoi and I wish u well. With this attitude I am sure you will go a long

way in life. God Bless.

His Excellency Jovan Mirilovic, Ambassador of Serbia

The Taj West End, Bangalore

January 2014

I had a wonderful stay at the Taj West End. Looking forward to come again.

Dr. Esam Fakhro, Chairman, Bahrain Chamber of Commerce & Industry

The Taj West End, Bangalore

January 2014

It was indeed a great pleasure for me to have visited Bangalore for the first time. My stay at The Taj West End made my

stay every more memorable. The professional level of service & the added courtesy of the staff at the hotel has been

excellent. You can be rest assured that my second visit to Bangalore, i will again wholeheartedly stay at the Taj West End.

Mr Lim Kuan, Singapore High Commissioner

The Taj West End, Bangalore

January 2014

This has been an extremely pleasant stay ath the Taj. I would like to thank the staff of the hotel who have been extremely

helpful and attentive. The hotel is lovely and i would definitely come back next time i stay in Bangalore.

His Excellency Khadim Aldarei, Embassy of UAE

The Taj West End, Bangalore

January 2014

Very nice hotel, very helpful staff, food is excellent and services are up to standards. I wish you the best and success.

Mr. Rajkeswur Purryag and the First Lady

President of the Republic of Mauritius

The Taj West End Bangalore

June 2014

My wife and I have tremendously appreciated our stay at the hotel. The environment was homely, the service excellent.

The butler Mr Ankuur has been very courteous and has attended to all our needs promptly. I thank him for his dedication

and commitment. All is because of the excellent work of the Senior Management more particularly Mr Somnath

Mukherjee, the General Manager. I reiterate my thanks and appreciation to all of the staff. Thank you for your unique

hospitality.

Guest Speak 2013

Dr Amartya Sen

Taj Coromandel, Chennai

18 December 2013

A wonderful stay in a great hotel! Many thanks & see you again, soon!

Indra Nooyi

Taj Coromandel, Chennai

19th December 2013

Thank you for your hospitality, excellent service, great food, warm staff... the whole experience was simply amazing! My

special compliments to Rynelle (Fernandes)... she made my stay that much more special. You are truly my home away

from home.

Aishwarya Rai and Abhishek Bachchan

Taj Coromandel, Chennai

15 December 2013

Our home in Chennai! We have so many memories here at the hotel. We are happy that our daughter's memories of

Chennai start at the Taj. Can't wait to be back.

Salman Khurshid

The Taj West End, Bangalore

30th July 2013

Some of the best things in life come after a long wait - but to come for such a brief moment as my coming here is really

disappointing! However even the few hours i was able to spend here convinces me that i have to be back and soon. The

ambience and hospitality is outstanding. One is reminded of the famous lines - ' If on Earth there is a heaven of bliss, its is

this, it is this, it is this!' Thank you for a brief experience of heaven.

Mr. Joseph Biden

Vice President, United States of America

The Taj Mahal Palace, Mumbai

23rd to 25th July 2013

You manage a magnificent hotel. My accommodations were exceeded in their comfort only by the hospitality extended to

my family by your staff. It is my sincere wish that I have the opportunity to be your guest on another occasion Best wishes

Akhilesh Yadav

The Taj West End, Bangalore

15th June 2013

Wonderful and peaceful stay! Hope to come for more days the next time. Thanks to all the staff! And nice food too!

Mr Bill Clinton

Former President United States of America

The Taj Mahal Palace, Mumbai

10th to 12th April 2013

It’s good to be back. I love the innovations and the fact the service, the friendly staff and the view have not changed.

Thank you

Mr. David Cameron

Prime Minister of Great Britain

The Taj Mahal Palace, Mumbai

18th – 19th Feb 2013

Watching the sun rise over the gate of India is something I will not forget. Thank you for making my stay so enjoyable and

comfortable

Salman Rushdie

The Taj West End, Bangalore

25th January 2013

Thank you for a wonderful stay. The embroidered pillow and the chocolate books - amazing!

Guest Speak 2012

Mr. Howard Dale Schultz

CEO Starbucks

The Taj Mahal Palace, Mumbai

17th to 20th October 2012

Thank you for such a great honor and amazing service visiting your country has been an extraordinary experience. The Taj

hotel is simple the best. With great respect and admiration

Ms. Nancy Powel

US Ambassador to India

The Taj Mahal Palace, Mumbai

11th September 2012

Thank you very much for the warm hospitality and for the use of this beautiful room. I have enjoyed the vie w and the

sense of history it provides.

Mr. John Russell Baird

Chairman - Skoda Auto Corporation - Govt of Canada

The Taj Mahal Palace, Mumbai

10th September 2012

I wish to thank everyone for the amazing welcome and hospitality here at The Taj Mahal. Abs olutely the best and the

service even better. A wonderful introduction to this amazing country. I look forward to returning very very soon

Dr. Wilhelm Vahland

Minister of Foreign Affairs

The Taj Mahal Palace, Mumbai

15th August 2012

I'm now the seventh time in India and you always experience something new, something different, something challenging.

But this beautiful Taj Hotels keeps stable in quality of service, dedication and luxury. It is a place to calm down. Keep it

this way. Until next time and best wishes

Mr. Anthony Edward Scott

CIO - Microsoft Corporation

The Taj Mahal Palace, Mumbai

2nd August to 4th August 2012

I'd like to thank the entire staff for a wonderful visit and a compelling experience. Best wishes for your continued success.

Prince Rahim Aga Khan

The Taj Mahal Palace, Mumbai

12th July to 14th July 2012

My first trip to India and I could not have stayed in a better place. Thank you for a wonderful stay, for incredible service,

food and pampering and see you soon

His Royal Highness Prince Salman bin Hamad Al-Khalifa, Crown Prince and Deputy Supreme Commander of

Bahrain

The Taj Mahal Palace, Mumbai

29th May to 30th May 2012

Thank you so much for a wonderful stay. The staff are fantastic and the building historic. India on the Rise. & wish you

great success

Mr. Mohamed Al-Shaibani, Executive Director of Investment Corporation UAE

The Taj Mahal Palace, Mumbai

20th May to 21st May 2012

Thank you for having us in India it is always nice to be back, and thank you for the excellent hospitality the Taj Mahal

Palace provided to us

Mr. Steve Forbes, Chairman & Editor in Chief of Forbes Media

The Taj Mahal Palace, Mumbai

20th May to 21st May 2012

The Taj Mahal Palace is the gold standard of hospitality. For guests it is a fantasy come true! Thank you. I wish I could

have stayed longer! With appreciation and admiration

Mr. Donald Austin Robert, Global CEO Experian

The Taj Mahal Palace, Mumbai

12th to 17th May 2012

It is impossible to imagine a higher standard of luxury, care and service thank here at the Taj! Our top team had the most

memorable conference ever - mostly because we chose this wonderful hotel. My sincere compliments to all involved with

gratitude.

Mr. Richard Conrick Gallagher Jr, Chief Investment Officer Experian

The Taj Mahal Palace, Mumbai

11th to 16th May 2012

It was a memorable pleasure to stay in your 'Palace'! The level of service and the attention to detail were very much

appreciated by all 150 in our group. The history and the elegance - I will be back! Best wishes Richard

Shah Rukh Khan, Actor

Taj Coromandel, Chennai

01 May 2012

Has been a great pleasure. The hospitality and warmth of everyone at the hotel made me feel at home. Thanks for

everything especially the wonderful food... what an experience.

Insha Allah will be back soon.

His Excellency Ban Ki moon, Secretary General United Nation

The Taj Mahal Palace, Mumbai

28th to 29th April 2012

It has been a great pleasure to stay in this prestigious Hotel "Taj Mahal Palace". Your professional and thoughtfu l care

have made my stay most comfortable and enjoyable. I wish you all the best and continued prosperity

Katy Perry, Singer

Taj Coromandel, Chennai

April 2012

Taj, thanks for all the hospitality - I loved seeing this part of India. The people here are beautiful, full of life. Thanks for

making my time here a charm.

Robert B Zoellick, President - World Bank

Taj Coromandel, Chennai

March 2012

Thank you for the warm welcome, gracious hospitality and wonderful service. You have an excellent hotel and a sta ff that

matches the fine facilities with thoughtful consideration. I look forward to returning.

Joice Mujuru, Vice President of the Republic of Zimbabwe

The Taj West End, Bangalore

March 2012

Dear Staff, this was a wonderful stay at this beautiful hotel. I was very well looked after and you were very cheerful to me

and my delegation. Wish you a great future.

His Excellency Jose Manuel Durao Barroso, President - European union

The Taj Mahal Palace, Mumbai

12th to 13th February 2012

Thank you very much for your dedicated and efficient service and for your kind hospitality. The hotel is certainly one of

the most impressive of the world also because of its history and charm. I expect to be back.

Rigmor Aasrud, Minister Norway

The Taj West End, Bangalore

February 2012

A wonderful place, thank you.

Mr. Kanye West, Music Producer

The Taj Mahal Palace, Mumbai

17th to 21st January 2012

This is the best hotel in my new favourite city ever and the best butler!

Ms. Oprah Winfrey, Chairman - Harpo Productions

The Taj Mahal Palace, Mumbai

16th to 18th January 2012

This was my first visit to India. The generosity of spirit shown to me and my team will be our lasting impression of this

country. Thank you for treating us all with such respect, kindness and grace. Blessings to all your staff.

Rahul Bajaj, Chairman and Managing Director Bajaj Auto Ltd

The Taj West End, Bangalore

January 2012

Luxurious accommodation. Excellent service especially from my butler Dinesh Naik. Unfortunately a very short stay.

Hope to come again to the lovely surroundings.

Guest Speak 2011

The Rt Hon Mr Ralia Odinga, Prime Minister - Government of Kenya

The Taj Mahal Palace, Mumbai

27th to 29th December 2011

This is a great hotel and it was wonderful pleasure for me and my family to stay here. Thank you for the hospitality.

Mr. Tom Cruise, Hollywood Actor

The Taj Mahal Palace, Mumbai

3rd December 2011

It is a privilege for me to be here. It is a dream come true to visit your beautiful country. I sincerely thank you.

Stewart Beck, Canadian High Commissioner

The Taj West End, Bangalore

December 2011

It has been a truly enjoyable stay at the Taj West End. The open venues are outstanding and the service is first -rate. Thank

you.

Minister Zafer Caglayan, Minister of Economy - Republic of Turkey

The Taj Mahal Palace, Mumbai

14th to 17th November 2011

A wonderful hotel. Thank you for your hospitality. I would like to extend my sincere condolences and heartfelt sympathies

to the staff of Taj who fell victim of the brutal terror attacks of November 26th 2008.

His Excellency Barry Robert O'Farrell, Hon Premier - New South Wales

The Taj Mahal Palace, Mumbai

12th to 15th November 2011

"A wonderful hotel, a splendid visit, a commitment to return."

President George Walker Bush, 43rd President of the United States

The Taj Mahal Palace, Mumbai

7th to 9th November 2011

Thank you for the Grand Hospitality.

Lyn Middlehurst and David Maslin

The Taj West End, Bangalore

November 2011

There could not be a better home in Bangalore. In just 3 nights we have a whole new family. Sincere thanks for taking

such great care of us.

His Excellency Andi M. Ghalib

The Taj West End, Bangalore

November 2011

Thank you for your wonderful hospitality. I have been here several times and am really delighted with the s ervice and the

food quality offerred here. Inshallah i will come again in the near future.

Mr. Bob McDonnell, Governor of Virginia & Mrs. Maureen McDonnell,

First Lady of Virginia,

The Taj West End, Bangalore

November 2011

“To our friends at the Taj. What an incredible place, atmosphere, beauty and incomparable service. Thanks to all for an

enjoyable 2 days. All the delegation from Virginia was delighted to be here. We celebrate the friendship between the

world's two largest democracies...India and the U.S. Mohan was absolutely the best butler, very courteous and attentive.

All the best!”

Mr. Barry O'Farrell, Premier of New South Wales, Australia ,

The Taj West End, Bangalore

November 2011

“A wonderful stay in a truly amazing hotel. I hope I can return.”

Hon President Pratibha Devisingh Patil, President - Government of India

The Taj Mahal Palace, Mumbai

18th October 2011

Thank you for an excellect stay. It was wonderful to be back and see the hotel so beautifully restored.

Mr. Pisan Manawapat, Ambassador of Thailand to India ,

The Taj West End, Bangalore

October 2011

“I have had an enjoyable stay at the Taj West End over the past two evenings. The Presidential Suite makes me feel at

home, the professional and friendly service of all hotel staff are definitely Taj. I thank Dinesh Naik, my personal butler for

his attention and friendliness.”

Mr. Tony Blair, Former Prime Minister - Government of UK

The Taj Mahal Palace, Mumbai

28th September 2011

Thank you for an excellent stay. It was wonderful to be back and see the hotel so beautifully restored.

Louis Hamilton, Formula 1 Racer,

The Taj West End, Bangalore

September 2011

“Thank you for the amazing hospitality. I look forward to coming back another time. Best Wishes.”

US Secretary of State Hillary Rodham Clinton,

Taj Coromandel, Chennai

July 2011

“Thanks to the gracious hospitality and warm welcome of the Taj Coromandel and its attentive staff. You have made our

first trip to Chennai even more memorable.”

Mr. John Phillip Key, Prime Minister - New Zealand

The Taj Mahal Palace, Mumbai

29th to 30th June 2011

"Our Visit was far too short. What a beautiful hotel. Thank You Taj."

His Excellency Borut Pahor, Prime Minister, Republic of Slovenia ,

The Taj West End, Bangalore

June 2011

“I would like to thank the hotel and the staff personally for all comfort we enjoyed.”

His Excellency Akitaka Saiki, Ambassador of Japan to India ,

The Taj West End, Bangalore

June 2011

“Thank you for the most elegant and warm hearted hospitality. I am fully enjoying the superb and dedicating service of the

hotel staff. I look forward to coming back here in the very near future.”

Mr. HE Enkhbold, Ambassador of Mongolia ,

The Taj West End, Bangalore

May 2011

“We had such a wonderful time and a very comfortable stay at the Taj West End, Bangalore. The staff was so hospitable

and kind, they very well taken care of us. Our special thanks go to the Butler S.Mohan and manager Varun Pais for their

outstanding services. We will come back to stay again with the Taj West End and feel the warm hospitality. Wish you

every success!”

Mr. Zubin Mehta, Conductor for Indian Western Classical Music

The Taj Mahal Palace, Mumbai

1st April 2011

"The Taj has always been our home away from home and this time was no exception."

Bin MD Yasin Muhyiddin, Deputy PM - Malaysia

The Taj Mahal Palace, Mumbai

8th March 2011

"Thank you for your kind hospitality. I enjoyed my stay in this beautiful heritage hotel, though briefly."

Mr. Warren Buffet, Chairman and CEO of Berkshire Hathaway

The Taj West End, Bangalore

March 2011

A wonderful experience.

Mr. Leonel Fernandez Reyna, President of Dominican Republic

The Taj Mahal Palace, Mumbai

29th January 2011

"Friendly People. Great Service. Remarkable View. I really enjoyed the spirit of India"

Mr. Harvey Keitel , Hollywood Actor ,

Taj Lands End, Mumbai

January 2011

“Thank you for a lovely stay. The staff were wonderful”

Guest Speak 2010

Ewart Brown and Wanda Henton Brown

Premier of Bermuda

Taj Lands End, Mumbai 2010

“The only problem with this stay at the Taj was that it was too short! What a beautiful property.”

Jigme Y. Thinley

Prime Minister - Bhutan

Taj Lands End, Mumbai 2010

“Thank you for a wonderful stay. Your gracious hospitality is incomparable! ”

Mr. Godon Mathews Summer (Sting)

Musician, Song writer and Producer

The Taj Mahal Palace, Mumbai

9th to 13th March 2010

“Wonderful to return after 30 years”

President Nicolas Sarkozy & Madama Carla Sarkozy Bruni 2010

President of France& the First Lady

The Taj Mahal Palace, Mumbai

7th December 2010

“Wonderful”

President Barack Obama & Michelle Obama

President of USA & the First Lady

The Taj Mahal Palace, Mumbai

6th November 2010

“We will always remember the events of 26/11, not only the sorrow, but also the courage and humanity that was displayed

that day. The United States stands in solidarity with all of Mumbai and all of India in writing to eradicate the enemy of

terrorism, and we offer our lasting friendship with the Indian people”

The Rt. Hon George Osbone M.P

Chancellor of the Exchequer

The Taj Mahal Palace, Mumbai

27th to 28th July 2010

“A wonderful hotel with impeccable service. The welcome was very warm and this is the definition of a room with a view.

Given everything you have been through in the last eight months. You can b e proud of what you have achieved”

Hon. Lt. Gen. Mompati Merefhe

Vice president Government of Botswana

The Taj Mahal Palace, Mumbai

18th to 19th June 2010

“A very pleasant and enjoyable stay & have enjoyed the stay you accorded me and the special hospita lity”

His Excellency Jacob Zuma

President of the Republic of South Africa

The Taj Mahal Palace, Mumbai

2nd to 4th June 2010

“It has being good to be here, thank you very much for your kindness and your hospitality. We will come again certainly

to enjoy our stay in this good hotel which is like a home away from home”

Mr. & Mrs. Salvatore Ferragamo

Florentine and Italian shoe designer

The Taj Mahal Palace, Mumbai

22nd to 24th May 2010

“It is always wonderful to come back to Mumbai. Thank you for your warm and gracious hospitality”

Hon. Min. James Flaherty

Minister of Finance, Canada

The Taj Mahal Palace, Mumbai

17th to 20th May 2010

“My stay here was most enjoyable, thank you for the excellent service and the very pleasant and welcoming attitude of the

staff. I look forward to returning”

H.E Mr. Abdullah Gul

President of the Republic of Turkey

The Taj Mahal Palace, Mumbai

10th to 12th February 2010

“It was a joy to stay in your hotel of this most exiting and vibrant city of Mumbai. Thank you”

Hon. Jean Charest

Premier of Quebec

The Taj Mahal Palace, Mumbai

30th January to 2nd February 2010

“Salutations at qualities of the marvelous equipment in the hotel”

Ms. Kiran Desai & Mr. Orhan Pamuk

Man Booker Prize winner - 2006 & Nobel prize winner in Literature - 2006

The Taj Mahal Palace, Mumbai

“How sensitively we were looked after! Our warmest thanks for your gracious hospitality. We hope we will be back some

day”

H.E. Jacob Zuma,

President South African High Commission

Taj Palace, New Delhi

“It has been good to in this outstanding hotel. I thank you very much for your hospitality and your kindness. Please keep it

up. You make some of us want to come back again and again! Keep up the good work. You also doing it even for your

good country India.”

Mr. Micheal David Rann,

Premier Government of South Australia

Taj Palace, New Delhi

“This is my sixth visit to India in six years plus each time I have stayed at Taj hotels. The Taj is part of India's past and

future. Part of its tyst with destiny. Thank you to your kind staff and wonderful chefs. I look forward to my return.”

H.E. Mr. Peter Nkurunziza,

President of the Republic of Burundi

Taj Palace, New Delhi

“On behalf of my delegation and my family I take this opportunity to thank you very much to all services you have been

received in your hotel. I wish you good success in every your initiative and we pray that God bless you and your country.”

Mr. Chee Hean Teo,

Deputy Prime Minister - Singapore High Commission

Taj Palace, New Delhi

“Thank you for a very pleasant and enjoyable stay in conjuction with DelhiCommonwealth Games 2010.”

H.E. Mohammed Nasheed,

President of Maldives

Taj Palace, New Delhi

“Its been a pleasure to have stayed with you.”

Mr. Edward Nalboundion,

Foreign Minister of Armenia

Taj Palace, New Delhi

“It was great pleasure to stay in this wonderful hotel. Thank you for hospitality and all the best.”

Rt. Hon. Raila Odinga,

Prime Minister of Kenya

Taj Palace, New Delhi

“It was a memorable stay at the hotel. Thank you for the wonderful hospitality.”

Mr. Albert Arnold Algore,

Vice-President of United States

Taj Palace, New Delhi

“Thank you for another wonderful stay. The hospitality and service was as always extraordinary.”

H.E. Mr. Dmitry. A. Medvedev,

President of Russian Federation

Taj Palace, New Delhi

“Thank you for beautiful stay and hospitality.”

H.E. Mr. David Cameron,

Prime Minister of United Kingdom

The Taj Mahal Hotel, New Delhi

“Thank you for all your kindness and hospitality from such an enjoyable staff.”

Michael Geoghegan,

Group CEO of HSBC

The Taj Mahal Hotel, New Delhi

“It has been a great pleasure to be with you for the last 24 hrs. Your staff are what make the Tata brand and Taj make your

guests so comfortable.”

John Silvester Varley,

Group CEO of Barclays

The Taj Mahal Hotel, New Delhi

“Great Stay as Always. Been a time since I last stayed, but the service, professionalism And timelessness of the Taj

remains unchanged. Great Service.”

H.E. Mr. James Alix Michel,

President of The Republic of Seychelles

The Taj Mahal Hotel, New Delhi

“If I have ever had a more thoughtful and wonderful stay, I don’t know when. Absolutely magnificent.”

H.E. Lt. General Mompati S Merafhe,

Vice President of Botswana

The Taj Mahal Hotel, New Delhi

“Thank you a ton for the heart rendering hospitality. I enjoyed every second of my stay here. I wish you the best of

everything.”

H.E. Mr. Hamid Karzai,

President of Islamic Republic of Afghanistan

The Taj Mahal Hotel, New Delhi

“Another very homely and comfortable stay at the Taj. The service as always was prompt and polite.”

Guest Speak 2009-10

Mr. Donald Trump Jr,

Taj Lands End, Mumbai

“Thank you for the great stay!! All the best.”

Mr. Steve Forbes,President & CEO

Forbes Inc.

Taj Lands End, Mumbai

“Great facilities, great stay!”

Jermaine Jackson

Taj Lands End, Mumbai

“We had a wonderful experience at the Taj Lands End! Amazing! The service was fantastic!”

Jessica Simpson

Taj Lands End, Mumbai

“Thank you for a wonderful stay, at the Taj Lands End everyone was so nice and I will return.”

Thomas Jacob Peters, Management Guru

Taj Lands End, Mumbai

“If I have ever had a more thoughtful and wonderful stay, I don’t know when. Absolutely magnificent.”

Lord David Linley & Lady Serena Alleyne Linley

British Royal Family

The Taj Mahal Palace, Mumbai

9th to 11th February 2009

“Thank you for a wonderful experience staying at the Taj. We look forward to return soon”

Mr. Herbie Hancock & Mrs. Gigi Hancock

Jazz singer

The Taj Mahal Palace, Mumbai

18th to 20th February 2009

“We had such a wonderful time in the Mumbai at the Taj. Arrival and hospitality are excellent the dinning is superb. The

Taj is recovering from the strategy is miraculous. I will certainly be back”

Dr. Walther Leisler Kiep

Treasurer of the CDU

The Taj Mahal Palace, Mumbai

7th to 21st February 2009

“On behalf of all participants I want to express to Mr. Ratan tata and his staff on sincere appreciation for a most successful

meeting and the wonderful hospitality of the at they Taj Mahal Mumbai”

Mr. Lang Lang

Pianist

The Taj Mahal Palace, Mumbai

10th to 13th March 2009

“I love this hotel yours always, the service is the best in the world”

Her Excellency Dr. Michelle Bachelet

President of the Republic of Chile

The Taj Mahal Palace, Mumbai

18th to 19th March 2009

“It has being a great privilege and experience to stay at the Taj Hotel in Mumbai, great service, great environment for

mobilizing all the guest from Chile and Indian set guide chosen guide the geographically distance from”

Ms. Hillary Rodham Clinton

Secretary of State

The Taj Mahal Palace, Mumbai

17th to 18th July 2009

“Americans share a solidarity with this city and nation. Both our people have experienced the senseless and searing effects

of violent extremism. And both can be grateful and proud of the heroism of brave men and women whose courage saved

lives and prevented greater harm on 26/11 and 9/11 Now it is up to all nations and people who seek peace and progress to

work together Let us rid the world of hatred and extremism that produces such nihilistic violence. Our future deserves no

less With profound sympathy and resolve”

The Honorable Minister Sandra Pupatello

Politician in Ontario Canada

The Taj Mahal Palace, Mumbai

29th August to 3rd September 2009

“You have shown us such great hospitality thank you; it was so memorable for us to experience the history of the Taj as

symbolic of 'incredible India' warm regards”

H.E Lucas Hifikepunye Pohamba

President of the Republic of Namibia

The Taj Mahal Palace, Mumbai

2nd to 3rd September 2009

“We wish to express thanks to the management and staff of the Taj Mahal palace for the wonderful hospitability given to

us. The service was exceptionally good hence we enjoyed our stay and hope to come back for more loving stay.”

Mr.Gabriel Prynn

Cello soloist

The Taj Mahal Palace, Mumbai

6th to 7th September 2009

“Thank you s wonderful stay, the view the service the atmosphere all were charming, best in India”

The Hon.Omar abdullah

Chief Minister of Jammu and kasjmir

The Taj Mahal Palace, Mumbai

27th to 29th September 2009

“With grateful thanks for a very comfortable stay and untiring admiration for the courage and strength of the management

staff of this grand hotel. May God keep you in his care now and always”

H.E.Korbsak Sabhavasi

Deputy Prime Minister of Thailand

The Taj Mahal Palace, Mumbai

8th to 9th 0ctober 2009

“Brief stay but wonderful”

Lord Ian Mayor Luder & Lady Lin Mayoress Luder

British Royal Family

The Taj Mahal Palace, Mumbai

18th to 21st October 2009

“We are both honored and delighted to return to what we regard as "Home" in Mumbai and have been thinking of you

since last November”

H.E Madame Anne-Maria Idrac

French Minister for the foreign trade

The Taj Mahal Palace, Mumbai

27th to 28th October 2009

“Once again what a wonderful and charming place, even for a too short stay. Thank you and continue with the welcome”

MR.George Bush

Former President of USA

The Taj Mahal Palace, Mumbai

30th October 2009

“God bless them who suffered because of the terrorist attack”

Crown Prince Felipe & Crown Princess Letizia Ortiz Rocasolano

Crown Prince and Princess of Spain

The Taj Mahal Palace, Mumbai

9th to 10th November 2009

“In our short but fruitful visit to Mumbai we want to leave a personal testimony of solidarity and continue sharing the hope

of those who suffered wounds or lost their loved ones. Hope in the prospect of witnessing the end of such a menace. With

our deepest feelings and affection”

Mrs.Indra Nooyi

Chairman and CEO - Pepsi Co

The Taj Mahal Palace, Mumbai

10th to 14th November 2009

“I am sad to leave the hotel and go back to the US. You made my stay memorable. The warmth with which you welcomed

me, the attention service, the impeccable attention to detail ..... Wow you really set a new standard for serv ice. Many

thanks you and your staff are truly incredible”

Lord Dirk Elbers

Mayor of Dusseldorfq

The Taj Mahal Palace, Mumbai

28th November to 1st December 2009

“Thank you for your hospitality also please pass my regards for great for service it is a great hotel and wonderful city”

Hon. Dalton James Patrick McGivney

Premier of Ontario

The Taj Mahal Palace, Mumbai

7th to 10th December 2009

“Thank you for extending your warm and gracious hospitability. Thanks for the courage you have demonstrated daily b ut

carrying on a proud tradition of hospitality delivered by wonderful institution”

Guest Speak 2007-08

Tennis Ace Ivan Ljubicic

Taj Exotica Resort & Spa, Maldives

“All my best holidays have been in the Maldives. I like scuba diving and I think it’s the best place in the world for that -

the coral reefs and sharks are amazing. I usually stay at the Taj Exotica Resort & Spa - it has fantastic restaurants and the

service throughout the hotel is tremendous.”

Premier Designer Jean Paul Gaultier

Taj Spa at Taj Mahal Palace, Mumbai

“It was marvelous and perfect. That’s the best experience I’ve ever had.”

H.H. Prince Aga Khan

Taj Mahal Hotel, New Delhi

“With my warmest thanks for an excellent stay where everything worked like clockwork. Bravo and thank you again to

everyone who made my days here both happy and creative.”

Sir David Baltimore, Nobel Laureate (1975)

Taj West End, Bangalore

“It has been a great experience staying in this beautiful setting in this wonderful suite. The service is fabulous; everyone is

so friendly, nothing better in my experience.”

Alexander & Susan Chapman, Owners, National Geographic

Taj Coromandel, Chennai

“We are thankful to our most gracious hosts, all of the fine people who made our stay a pleasant one. We highly

recommend the Taj Coromandel as certainly a world class hotel to all our friends and colleagues! We especially enjoyed

our fine lunch at the Indian restaurant, who treated us to the delight of South Indian and Tamil foods. We wish our new

friends here all the very best and shall return soon!”

Harry C. Whalen, Director International Development, State of Michigan

Taj Krishna, Hyderabad

“I must take a quick moment to express how overwhelmed I have been with the attentiveness of the staff at the Taj

Krishna. On my return to the U.S. I will follow up this note and detail the individual staff that have made this the most

outstanding stay in my 35 years of business and holiday travel across the globe. I have stayed in the finest Five -Star

properties from Asia to Europe and North America and my experience here as a guest has set a new standard in my

travels.”

Joe David, Philadelphia Inquirer

Rambagh Palace, Jaipur

“At the Rambagh Palace in Jaipur, I enjoyed several dinners on a torchlit verandah while exotic dancers and musicians

performed against a backdrop of fireworks celebrating a nearby wedding. I was shown to my palace suite like a visiting

dignitary and was registered discreetly. The rooms range from very nice to fabulous.”

Sam Wundke, The Sunday Mail, Australia

Taj Garden Retreat, Thekkady

“The beautiful tropical birds are my alarm clock here at the Taj Garden Retreat - a haven nestled in the mountains near the

picturesque Periyar wildlife sanctuary.”

Lyn Middlehurst, Gallavanter’s Guide

Taj Spa at Taj Lake Palace, Udaipur

“Exceptional! Truly restorative and spiritual experience.”

Kristin Sangha, Vice President, Innovative Designs

Taj Spa at Rambagh Palace, Jaipur

“I had the most amazing massage at the Rambagh Palace when we were staying there a few weeks ago. I just got back

from the trip and I am still dreaming about my massage!! It was fantastic. The therapist was wonderful. I had the massage

that was a deep tissue type. I have had massages around the world and this was truly the best massage I have eve r had.

Thanks!”

Taj Hotels is internationally acclaimed for its excellence in

providing the finest and most unique hospitality experiences. The Corporate and Hotel awards can be viewed by Type and / or

Location from the drop down boxes on the left.

Corporate Awards

Global Awards

Sep

2014 The Taj Mahal Palace, Mumbai was named the Best Overseas Business

Hotel with a score of 91 at the Conde Nast Traveller UK Readers' Travel Awards 2014.

Sep 2014

Taj Falaknuma Palace, Hyderabad ranked 5th on the list of World's Best Hotels in Asia & India with a score of 89.72 at the Conde Nast Traveller

UK Readers' Travel Awards 2014

Sep

2014 Rambagh Palace, Jaipur ranked 11th on the list of World's Best Hotels in

Asia & India with a score of 84.11 at the Conde Nast Traveller UK Readers' Travel Awards 2014.

National (Indian) Awards

Feb 2015

Thai Pavilion at Vivanta by Taj - President, Mumbai, was declared the best Fine Dining Thai Cuisine Restaurant in South Mumbai at the Times Food &

Nightlife Awards 2015

Feb

2015 The Konkan Cafe at Vivanta by Taj - President, Mumbai, was declared the

best Casual Dining South Indian and Coastal Restaurant in South Mumbai at the Times Food & Nightlife Awards 2015.

Feb 2015

Trattoria at Vivanta by Taj - President, Mumbai, was declared the Best Casual Dining 24-hr restaurant as well as Best Italian Restaurant in South Mumbai at the Times Food & Nightlife Awards 2015

Regional Awards Jun 2013

The Taj Mahal Hotel, New Delhi has been awarded the 2013 certificate of Excellence by Tripadvisor

Jan 2011

Taj Palace Hotel rated the Best City Hotel Delhi at TTG Asia awards 2010 in Singapore

Nov

2010 All the leading executive chefs of Bangalore were invited to participate in

the event, the judges were Chef, Food critique, and entrepreneur Ms. Karen Anand and NDTV Good food critique, and renowned sommelier Magandeep

singh. All chefs were asked to make innovative course wise dishes on the spot in a specific time frame. Chef Ramasamy Selvaraju, Vivanta by Taj

MG Road won the 2nd place.

QUALITY LEVEL OF TAJ HOTELS

TAJ Hotels, Resorts and Palaces, wherein TAJ remaining the old world,

luxury brand in the five-star category, the umbrella branding was diluting

the image of the TAJ brand because although the different hotels such

as Vivanta by Taj- the four star category, Gateway in the three star category

and Ginger the two star economy brand, were positioned and categorised

differently, customers still expected the high quality of Taj from all their

properties.

The measurement of subjective aspects of customer service depends on the

conformity of the expected benefit with the perceived result. This in turns

depends upon the customer's expectation in terms of service, they might

receive and the service provider's ability and talent to present this expected

service. Successful Companies add benefits to their offering that not only

satisfy the customers but also surprise and delight them. Delighting

customers is a matter of exceeding their expectations.

Pre-defined objective criteria may be unattainable in practice, in which case,

the best possible achievable result becomes the ideal. The objective ideal

may still be poor, in subjective terms.

Service quality can be related to service potential (for example, worker's

qualifications); service process (for example, the quickness of service) and

service result (customer satisfaction).

REFERENCES

http://www.tajhotels.com/about-taj/company-information/default.html

http://www.tajhotels.com/about-taj/company-information/history-of-

taj.html

http://www.tajhotels.com/about-taj/company-information/our-hotels.html

http://www.tajhotels.com/press-room/awards.html

http://www.tajhotels.com/press-room/guest-speak.html

http://www.tajhotels.com/press-room/taj-publications.html

WWW.GOOGLE.COM

CASE STUDIES ON TAJ HOTELS

WWW.SLIDESHARE.COM

WWW.GOOGLE.IMAGES.COM