TABLE OF CONTENTS

Table of Contents1. Question A2Assuming the client wishes to expand the business and conjoin with other businesses of the same kind through a network of suppliers, how would you advise the client? Having said that, what recommendation can you give the client in terms of e-commerce application if orders come from customers that live outside of the region or state?

1.1 Introduction to E Commerce2

1.2 Components of an Internet Business3

1.3 Business Model4 6

1.4 SWOT Analysis7 8

1.5 Advantages and Disadvantages in Cupcake Business9 10

2. Question B 11Apart from selling the clients core product, discuss and explain how the client can provide added value to customers by taking advantage of e-commerce application. How can e-commerce application promote knowledge sharing between the client, its customers and suppliers?

2.1 Business to Business (B2B)11 12

2.2 How to Benefit Business to Business (B2B)12

2.3 Business to Consumer (B2C)13

2.4 How to Benefit Business to Consumer (B2C)14

2.5 Earning Profits in Lesser Costs15 17

2.6 Development of E Commerce 18 25

2.7 Value Added Service26 33

3. Conclusion344. Reference355. Appendices36 37The End381. QUESTION AAssuming the client wishes to expand the business and conjoin with other businesses of the same kind through a network of suppliers, how would you advise the client? Having said that, what recommendation can you give the client in terms of e-commerce application if orders come from customers that live outside of the region or state?1.1 Introduction to E-Commerce

So what does e-commerce mean anyway? E-commerce is the pre-eminent buzzword of the online business revolution. It captures the excitement and focus of this fast emerging market. However, it is more than a slogan or glib party line. At its core, it embodies a concept for doing business online.

Electronic commerce is the paperless exchange of business information using electronic data interchange (EDI), e-mail, electronic bulletin boards, fax transmissions, and electronic funds transfer. It refers to Internet shopping, online stock and bond transactions, the downloading and selling of soft merchandise (software, documents, graphics, music, etc.), and business-to-business transactions.

The concept of e-commerce is all about using the Internet to do business better and faster. It is about giving customers controlled access to the computer systems and letting people serve themselves. It is about committing a company to a serious online effort and integrating the website with the heart of the business. If you do that, you will see results!

It is a way for people to communicate with each other. It is also a way for a consumer to communicate with a companys computer systems without human intervention. In fact, the Internet is a communication medium like the many others we use in business every day.

When you cannot meet face to face, you may use any of a number of different means to communicate a telephone, a fax machine, Federal Express, the Postal Service, or maybe even a messenger service. These are all ways to deliver or receive information, authorization, even shipments of goods and merchandise.

The Internet is a reasonable alternative to all of those means of communication. Any place and any way that your business communicates with its customers, you should think about how you could have done it online. That is the power of e-commerce.

When it comes time to pay for merchandise, use a secured server to pay by credit card, or even digital cash! The opportunities and situations in which online business is possible are limitless.1.2 Components of an Internet BusinessEvery era of business yields new strategies and new ways of doing business. With the advent of radio and television came the first mass-market advertising. Now, the Internet has so radically changed business that the rules for corporate strategy that held for the last 50 years (since the dawn of television) have begun to crumble.

There are some literal elements of commerce that are necessary for any transactions to take place, which are as true for regular bricks-and-mortar commerce as they are for e-commerce. First, whether you are doing business online or in the real world, you have to have a product to sell or a service to offer. Then, you must have a place from which to do business. In the traditional world of commerce this can be a physical store or, in a more figurative sense, a catalog or phone number. In the world of e-commerce, the place from which you do business is your Web site.

Adding a Web site is a means to enhance their business. For Internet startups, the Web site is the only place that they do business.

In both regular commerce and e-commerce, you need to find a way to attract customers to your place of business. This is embodied by your marketing strategy, and everything from advertising to word of mouth fits into this category.

In order to do business, you also need a way to take orders and process payment. In a retail store, there are no orders. Customers simply find the products they want, get in a line at the register, and pay the cashier. In e-commerce, orders have to be placed and items shipped. Orders are usually handled through interactive, online forms. Money is another issue easily handled in traditional commerce. Customers in a retail store pay by check, cash, or credit or debit cards. Online customers cannot pay by cash or check, only through electronic means. In addition, there are issues of security that surround online payment that do not come into play in the traditional bricks-and-mortar world. E-commerce transactions have to take place through secure electronic connections and special merchant accounts for accepting payment.

Once payment is collected, delivery of the product must take place. Fulfillment in traditional stores is as easy as putting the item in a bag and handing it over to the customer. Fulfillment in the world of e-commerce is more difficult, requiring shipping, transportation similar to catalog, and mail order businesses. For businesses that integrate e-commerce into their existing business plan, fulfillment is as easy as hiring an extra employee to ship online orders. In Internet startup businesses, fulfillment must often be outsourced to a facility that can handle order processing and shipping in a more timely and professional manner.

1.3 Business Model A successful business model effectively addresses eight key elements:

1. Value Proposition

Typical e-commerce value propositions include personalization, customization, convenience, and reduction of product search and price delivery costs. In the Web site, there will be listing of cup cakes flavours, feeling and varieties ideas of decoration believe. We also believe that you can offer a wide selection of different cup cakes as this will give customer more choices and not selected items only.2. Revenue Model

Major e-commerce revenue models include:

a) Advertising Revenue Model This is where the Web site will offers its users content, services and/or product such as Watties cupcakes. This product will be visible to customer. We also can provide a forum or blog for advertisements and receive fees from the advertiser. Yahoo for instance, derives a significant amount of revenue from search engine and other forms of online advertising.b) Subscription Revenue Model A Web site where also offers Watties cupcakes a subscription fee for access to some of the offerings.c) Transaction Fees Revenue Model Other way round, Wattie will be receiving a fee for enabling or executing a transaction. For example, eBay and Amazon provide an online successful sales trend in selling the products. d) Sales Model In future, Wattie itself can own a company, which will, derives the revenue by selling products, information and services as well.e) Affiliate Model This is a way for Wattie to affiliate with other company and receive a referral fee of percentage of the revenue from any resulting sales. 3. Market Opportunity

The revenue potential within a company's intended market space. The marketing plan will stay active and social media such as Face book, Twitter and Flickr to keep people aware. It is the easiest way for reaching the clients.

Even though Wattie is operating without a storefront, she still can manage and focus her energy on personal service. She must have a good conversation with them online in Face book or Twitter before they even call her. In future, we have targeted that 93% of her business will come from social media leads and surpassed her initial revenue target numbers by over 600 percent. She should have a relationship with the clients where there is a possibility of them to invite her in their corporate events, birthday parties, weddings, and girls nights. Even though shes selling primarily online, still she need to market to local restaurants and also work with few other companies that provides offices and firms with vendor services.

4. Competitive EnvironmentThe direct and indirect competitors doing business in the same market space. It includes how many there are and how profitable they are. In current market trend study, they are only few competitors in cupcake business, which goes online. Due to this, the competitors cannot compete with Watties cupcakes business. For example:a) The service will be just door to door delivery serviceb) The quality of the product variesc) Not much of offers and varieties of the cupcakesd) Not reasonable pricing of the productse) Time will consume (Period of holding and delivering time)5. Competitive AdvantageThe new move into the corporate market is mini customized cupcakes which can be an advantage and huge success. Unlike the majority of the products, these shall be delivered regionally as they are courier proof. Wattie can introduce these new cupcakes, which can include an edible corporate logo. Its a fantastic tool for marketing as Watties cupcakes is the last thing the client sees as the cake disappears into their mouths.6. Market StrategyThe budget for marketing may be small but this approach works perfectly. The product is made by skilled craftspeople so a steady flow of orders is ideal, with no big surges. Emailing the promotions to the customers online will really suit our business model, and unless you get the advert just right.In addition, all product packaging and delivery vans must be clearly branded with the Web site address. Use Flickr to upload all the photos and join groups on there. Also, write a blog on the Web site to keep people aware of what Wattie is doing. Wattie can use cupcakes as a canvas to display specialty themes and custom design for people. 7. Organizational Development

Watties big worries on hiring the team has gone very smoothly because she can develop the team among her friends which also doing the cupcakes business in smaller scales and at cheaper cost. The issue that was bothering her was to keep up with the demand but now she can breathe easily when she has overcome this situation of forming the team in a small scale at home itself.8. Management TeamWorking remotely means Wattie can live where she wants to and take an active role in bringing up her young children, while her co partners are looking the Web site, the delivery and the demands. In addition, each month, Wattie will email the photos of the latest cupcakes designs, which has instantly uploaded to the Web site it is a great example of how the internet can work especially when it comes to e-commerce.

Having customized, user-friendly screen to enter these offline sales, which also links to the web order system, means order management and reporting are far more efficient. It is because of the back-office system that has more tailored to Watties needs as well as being integrated with future e-commerce development. The order processing productivity can increase at least 30% because of the upgrade.1.4 SWOT ANALYSIS

1. STRENGTHSa) Menu changes in weekly basis. Some cupcakes are available every day of the week, some only one day a week, and others at completely random days of the week.b) Different operating policies. It includes on working hours, days of operation, delivery policies, price differences and unique menu items.c) The product had to remain king. We had to design the site in such a way that the cupcakes remained the heroes of the Web site.d) Growth was imminent. Whatever plan was implemented had to be flexible enough to accommodate rapid expansion through e-commerce in the next 12 months.e) Importance of the consumers. We believe in treating the consumers fairly and friendly.f) Owners play a big part on the site. The site has become the home base for the growing family of franchise owners, including store policy statements, art downloads, e-commerce, corporate communications and email.g) Design. The sites design had to live up to the high standards of the product. Meticulously designed icons, typography and photography that made the product shine. h) Brand Value. The brand value of the business, awareness and easy availability has proved to be great strength for the company.2. WEAKNESSESa) Operating without a storefront. Watties weakness is being operating the business without a store or a caf concept in the neighborhood.b) Delivery range. The delivery ranges of the cupcakes are limited. They only were delivering within the range of 100 kilometers to 120 kilometers.3. OPPORTUNITIESa) Growth. Business of cupcakes has room for growth in market space nowadays.b) Making real life connections in person at networking events. Connecting with social influencers on Twitter in the target markets (the only real social networking platform weve used in which were able to interact with people we havent met yet.)c) Demand. The increasing demand for cupcakes among the young people, wedding couples, family gatherings, birthday parties, special occasion, sports leagues and local activities is an opportunity for the business.d) More Choices. People like eating outside more these days. The expanding demand of such foods and more varieties and flavors is an opportunity for the company.4. THREATSa) A declining economy. Economy does sometimes play a major role in affecting the country. It involves on sugar and flour price when it increase in the market space. This will effect slightly on cost of the production of the cupcakes and hence on increasing the selling price of the products. The economic recession has affected the sales of the business badly. People in the current economic situation do not have much spending power.b) Various competitors. A lot of competitor nowadays competes in the market level to introduce and sell the product at any cost. c) Fast Food Outlets. Due to increasing number of food outlets and restaurants, the customers can shift to other high quality affordable products from other sources or business such as KFC, McD, Burger King, Ayamas and others as well.1.5 ADVANTAGES AND DISADVANTAGES

1. ADVANTAGESLike any business, there are major advantages and disadvantages. The top five advantages to starting a cake business from home are as follows:

a) You can run this business from home and do not require separate quarters to do so. If you feel in the future you need more space for your growing venture, then by all means upgrade!b) A cupcake business is fun! Most people need cupcakes for special days or events so what better way to make someone smile and earn a little extra income while you are at it

c) Your cupcake business will allow flexibility in your schedule. You can decide when and how many orders to take. You do not have to ask for vacation days off and you can spend time with your kids or family anytime you like.

d) Low startup costs! Since you do not have to rent some space, then rent can be taken off from the budget list. In addition, cake supplies are relatively cheap and definitely easy to come by. Moreover, as your business grows, so can your supplies and equipment.e) High mark-up for cupcakes. Since cupcakes are easy to make, you can price them according to what you feel they are worth. Your prices do not have to be set in stone! Some are worth more than others are but either way; you are going to make a nice profit!2. DISADVANTAGES

This is not to deter you but to make you aware of some of the things you need to keep in mind before starting a cupcake business from home. On the other hand, you are going to have some disadvantages and they may vary from person to person but they are as follows:a) You might have to sacrifice time from other activities to get the job done. You will find that certain orders have to be completed at certain times. Time management will be your greatest ally!b) Most events have been scheduled for weekends when people are off work. Therefore, you will need to be sure that you have this time available to deliver cakes or be available for pick-ups.c) Depending on the size of your kitchen, you may need extra storage space for your supplies. This may require purchasing an extra cabinet or rearranging your kitchen.d) You may have to budget for classes or courses if you need a little extra help learning the ropes in the beginning.e) Lastly, as with any business from home, there may be zoning requirements that you have to look into.

You will find that a cupcake business, just like any other business is full of advantages and disadvantages. Cupcake businesses are fun and fulfilling but it is up to you to decide if it is the right avenue to take. However, if you do decide to take that leap then remember to enjoy and have fun!2. QUESTION BApart from selling the clients core product, discuss and explain how the client can provide added value to customers by taking advantage of e-commerce application. How can e-commerce application promote knowledge sharing between the client, its customers and suppliers?2.1 Business-to-Business (B2B)Business-to-Business (B2B) electronic commerce is now universally recognized as the e-commerce segment with the largest potential. The growth of the Internet and commercial web-based applications is offering ever-increasing operational cost savings to large enterprises, extending trading communities and lowering the financial barriers to ecommerce participation.When you are thinking of creative ways to enhance your business relationships, treat clients to our gourmet cupcakes. Keep front and center with custom gourmet cupcakes that will be a hit with your clients and their staff.

Our services include:

a) Customization b) Logos c) Pictures d) Personalization with writing e) Themes to fit client interests or hobbies f) Flavors (minimum quantities may apply) g) Pre-packaging of orders for pick up h) Delivery to your clients (fee based) i) Invoicing for corporate accounts or credit card on file j) Email or phone orders (ecommerce site pending) We provide:

a) Short lead times for orders b) Assistance with marketing efforts c) Professional baking staff d) Large production capacity e) No minimums required other than flavor customization f) Priority attention for business clients2.2 HOW TO BENEFIT BUSINESS TO BUSINESS (B2B)a) Save time and money by increasing the cupcakes business supply chain efficiency and reducing the costs.b) Increase the customer retention rates by servicing and anticipating their needs and expectations in the B2B arena.c) Gain competitive advantage through an understanding of the massive cost reductions associated with B2B technologies.d) To plan more successful B2B e-commerce strategies with understanding of the latest B2B trends and technologies.e) Increase the supply chain efficiency by maintaining successful supplier relationships and modernizing the business processes.f) Affiliate suppliers.g) Franchising among the friends and develop a healthy environment.h) Purchasing the core products in bulk system and at the same time ensure not to store raw products excessively. i) All deals are closed with signing up agreements with all the suppliers, small business associates such as retailers, transportation agency, Courier Service and friends as well.

2.3 BUSINESS TO CONSUMER (B2C)While the term e-commerce refers to all online transactions, B2C stands for "business-to-consumer" and applies to any business or organization that sells its products or services to consumers over the Internet for own use. When most people think of B2C e-commerce, they think of Amazon.com, the online bookseller that launched its site in 1995 and quickly took on the nation's major retailers. However, in addition to online retailers, B2C has grown to include services such as online banking, travel services, online auctions, health information and real estate sites.

1. What is the difference between B2C and B2B e-commerce?

For one thing, the customers are different B2B (business-to-business) customers are other companies while B2C customers are individuals. Overall, B2B transactions are more complex and have higher security needs. Beyond that, there are two big distinctions:

a) NegotiationSelling to another business involves haggling over prices, delivery and product specifications.Not so with most consumer sales. That makes it easier for retailers to put a catalog online, and it's why the first B2B applications were for buying finished goods or commodities that are simple to describe and price. b) IntegrationRetailers don't have to integrate with their customers' systems. Companies selling to other businesses, however, need to make sure they can communicate without human intervention.2.4 HOW TO BENEFIT BUSINESS TO CONSUMER (B2C)

a) Focus on personalization: A wide array of promotion is available to help e-commerce sites create unique boutiques that target specific customers. For example, American Airlines has personalized its Web site so that business fliers view it as a business airline and leisure travelers see it as a vacation site. Amazon, which built its own personalization and customer relationship management (CRM) systems, is well known for its ability to recognize customers' individual preferences. b) Create an easy-to-use customer service application. Providing just an e-mail address can be frustrating to customers with questions. Live chat or, at the very least, a phone number will help. c) Focus on making the site easy to use.d) Will be entitled with discount voucher whenever there is purchase made in bulk.e) On special occasion, there will be special request on custom made cupcakes directly from the relatives, neighbors, walk in orders and last minute orders.f) Deliver free samples to several local schools, businesses and restaurants. Use your imagination; the possibilities are endless for cupcake customers.g) Don't forget bridal shops. They may recommend your cupcakes to brides for the wedding or rehearsal dinner. Make sure you also deliver contact information and price lists. Be friendly and dressed in business attire.h) For the web-savvy we provide best practices in search engine optimization and social media marketing while also providing step-by-step instructions guide you every step of the way. Cupcake businesses are using the web and social media to reach vast audiences and grow their market share.

i) Link ExchangeWhen determining just where YOUR site should rank in the search results, Google relies HEAVILY on how many links you have coming to your site. When you purchase the book or eBook, we will provide links from our Web site and Facebook page to yours, helping your site get higher in the search engines than your local competition.

2.5 EARNING PROFITS IN LESSER COSTSIn business, there are two primary ways to pursue profit. One is by pulling in more money; the other is by putting out less money. Sometimes you cannot cut an expense item, but you can often get more from it and thus increase your profits. For this reason, you should always use percentages when analyzing expenses rather than actual dollar amounts. For example, if you increase sales and keep the dollar amount of an expense the same, you have decreased that expense as a percentage of sales.

When you decrease your cost percentage, you increase your percentage of profit. On the other hand, if your sales volume remains the same, you can increase the percentage of profit by reducing the specific item of expense. Your goal, of course, is to do both -- to decrease specific expenses and increase their productive worth at the same time.

Beyond the break-even point, every dollar of sales should earn you an equivalent profit percentage.Remember, once sales pass the break-even point, the fixed expenses percentage goes down as sales volume goes up. Also, the operating profit percentage increases at the same rate as the percentage rate for fixed expenses decreases (provided of course, those variable expenses are kept in line).

The following are five ways to cut your expenses and thus increase your profits.1. PAY MORE ATTENTIONRod Jorgensen, Director of Counseling at the Small Business Development Center, quotes the old adage, "If you watch the pennies, the dollars take care of themselves." Seldom is that more true than in cutting expenses. He recommends that Profit and Loss statements are checked often, starting with the large expense items first, and then working down. As you move down the list, look at line items like dues and publications, office expenses, supplies, fuel, and entertainment. "You tend not to spend a lot of time on these," he says, "because they are small dollar amounts," but these are the categories where you can nickel and dime yourself into profit, by taking into account their cumulative effects.

If you can shave RM300 a year off each category, you are looking at a substantial savings. While you dont want to spend so much time on the smaller categories that you suffer from the law of diminishing returns, you should at least periodically scan the items; to be sure that habit or oversight is not costing you money.2. COMPARE COSTS

"Were all creatures of habit," says Jorgensen, "we say this is how I did it last year, this is how Ill do it this year." This is especially true for busy business people. However, it is this kind of thinking that can keep us paying more than we should. Dont wait until a crisis to start trimming the fat from your budget. One of the big dollar items for a business is insurance. Periodically, if not every year, you should shop your insurance around to different agencies and compare quotes. A small percentage in savings here can lead to big dollars added to the bottom line. Vendors may offer competitive prices as well. Everyone wants your business; find out how much they are willing to offer you in savings. Everything from leasing computer equipment, phone service, vehicle leasing, office supplies, equipment repair contracts, and office space can potentially save you money.

Every few years, send your needs out for quotes and compare. Make sure you are getting a fair rate. If customer service has been tremendous, you probably wont want to change for a small savings. But if you find savings could be significant, you may want to reevaluate your current vendor.Along those same lines, check what you are paying in credit interest rates and merchant fees. Jorgensen says business owners tend to become comfortable with whomever they are using to process merchant transactions. But a tenth to half a percent of merchant fee savings can have a tremendous impact on your profitability.

Advertising is another potential habitual loser when it comes to expenses. Using the same method of advertising all the time (be it the same radio station or same newspaper ad), assuming nothing in your business or clientele has changed can be dangerous to the bottom line. Advertising expenses as well as patterns should be evaluated yearly or semiannually, according to Jorgensen.

Compare agencies for pricing, but also reassess your customer and client base as well. The profile of your customer can change without you even noticing, and if it does, you need to be ready with a different line of attack for your advertising and public relations.3. REDUCE WASTE

There are a hundred ways to reduce waste in any given business. From recycling to extended use to quality training to understanding production needs, every business can reduce waste. The question again comes back to the law of diminishing returns. While reducing waste can save a lot of money, it can also cost if too much time is spent.4. FIND AND KEEP QUALITY EMPLOYEESEmployee turnover and poor training can strangle the bottom line of any company. This might begin with more attention to screening job applicants, making sure that the people you hire are qualified, well-suited to their positions and fit in with the staff you already have. It is also important to maintain open lines of communications with employees, look for ways to make people feel they are part of your companys team, and review your benefits package periodically to make sure it is competitive.

When you think of training, you may just think of that initial push to get an employee up to speed in your workplace. But training employees to do more or to multitask, can also increase profit by decreasing costs.

If you train a salesclerk to make multiple sales at higher unit prices, you increase productivity without adding dollars to payroll expense. If four sales clerks can be trained to sell the amount previously sold by seven, the payroll can be cut by three salaries.

5. PLAN FOR INCOME TAXESTaxes may come but once a year, but you can plan all year long. Every dollar saved in costs is added right to the bottom line. Learn to maximize your profits by vigorously reviewing business products, processes, and materials for opportunities to lower costs. A key to the effectiveness of your cost-cutting action is the worth of the various expenditures.

As long as you know the worth of your expenditures, you can profit by making small improvements in expenses. Keep an open eye and an open mind. It is better to do a spot analysis once a month than to wait several months and then do a detailed study. Take action as soon as possible, and remember you can refine your cost-cutting plans as you go.2.6 DEVELOPMENT OF E COMMERCE WE BASED APPLICATIONAppendix 1: Web Layout Design of Gigis Cupcakes1. WOW FACTOR

a) Big cupcake image randomly changes every time customer revisits the site, and the scrolling cupcake gallery has rollover effects that make an immediate and lasting impact.The design statement goes to the next on the sites interior pages. The deliciously elegant cupcake images in the header randomly change with every page load and link directly to their respective.

Appendix 2: Web Layout Design of Gigis Cupcakes (Inner)

b) There is a lot to discover at the new site, but the "wow factor" certainly hits you at the home page. c) The big cupcake image randomly changes every time a customer revisits the site, and the scrolling cupcake gallery has rollover effects that make an immediate and lasting impact.d) The design statement goes to the next level on the site's interior pages. The deliciously elegant cupcake images in the header randomly change with every page load and link directly to their respective "Hero page" (like the one here, which features the cupcake Gigi appropriately named Chocolate Malt).

2. ICONS IN THE WEBSITE

a) Homeb) Gift Shop

Headerc) Contactd) Gigis Storye) Meet our Cupcakes

Subheading

f) Place your Cupcake Orderg) Main Contentsh) Courses Left Navigationi) Homej) Meet our Cupcakes (Gallery)k) Place your Order

l) Todays Menu

m) Privacyn) Terms of Useo) Owners Loginp) FAQ3. TECHNOLOGY FEATURESThe site used many of the unique features of our content management system, including:

a) Photo galleriesb) Mass Email marketingc) Coupon codesd) Authorize.net credit card processing e) Blogf) Flashg) Site Membershiph) Formsi) Email list signupj) Invisible pagesk) Search engine optimizationl) Password protected pagesm) Daily menu displayn) Random image loads without the use of Flash

4. HOW TO ORDER CUPCAKESTo place an order for cupcakes please email your requirements toinfo@gigiscupcakes.com.my and we will email you back with a link to pay online.

This is via PayPal secure payments system, but if you dont have a PayPal account just click the option to pay with a credit or debit card.To order cupcakes for delivery by courier,please seeourcupcakes by courierpage for the available selection of cakes. For collection orders, you can choose any of our cupcake designs from the main gallery. We need at least 3 working days for mail orders, and longer for bespoke cakes and custom designs. Please email us to check availability.

Appendix 3: The Secure Order FormTerms of sale:

a) Your purchase will appear on your bank statement under the name "CLKBANKCOM".b) Click Bank will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase. c) The geographic location of your computer has been determined and recorded. All attempts at fraud will be prosecuted.d) Information submitted in conjunction with this order is handled within the constraints of our privacy policy.e) Your name and email address may be provided to the original vendor of this product upon completion of this purchase.

f) The Click Bank Marketplace is not a chartered bank or trust company, or depository institution.5. DELIVERY INFOOur couriers love cupcakes too and wedeliver anywhere in state. Choose from the cupcakes below. Delivery is by Next Day courier so your cupcakes will be as fresh as possible. Cupcake delivery days run from Tuesday to Friday inclusive.Cupcakes are safely packed into compartmentalized bakery boxes and dispatched to a location of your choice. We were always nervous waving our cupcakes off to some far away land, like southern region such as Kuala Lumpur and Selangor, so we use packaging to ensure your cupcakes wont be squished or turned on their heads.6. ORDER RULES

We do not pluck our oldest cupcakes off the shelves and send them out to you like some companies; we bake and decorate fresh to order. Therefore, we cannot make singles of cupcakes; the minimum order of a single flavor is half a dozen.We usually need at least 3 days notice for all mail orders but to check availability or to place an order, send an email toinfo@gigiscupcakes.com.my stating what you would like, when you would like it and also providing full delivery name, address, phone number and if youd like gift wrapping with a message. You will then be emailed an invoice to pay securely online with either a PayPal account or any debit or credit card.7. DISCLAIMER

The content of the pages of this Web site is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this Web site is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this Web site meet your specific requirements.

This website contains material, which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.8. LIMITATION OF LIABILITYUnder no circumstances shall Gigiscupcakes.com be liable for any direct, indirect, incidental, consequential, punitive or special damages. Whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use of, or errors or omissions in the contents or functions of this site, even if Gigiscupcakes.com or an authorized representative thereof has been advised of the possibility of such damages.

If your use of the materials, information or services from this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.9. PRIVACY POLICY

We will not sell, disseminate, disclose, trade, transmit, transfer, share, lease or rent any personally identifiable information to any third party not specifically authorized by you to receive your information except as we have disclosed to you in this Privacy Policy or as otherwise identified on this website.

a) Information CollectionAt any time, if you wish to no longer receive email communication from Gigiscupcakes.com, please contact we via the address listed on our site under the "Contact" link.b) CookiesA cookie is a piece of data that is stored on a visitor's hard drive while they are visiting this website. We may utilize a short-lived form of cookie when you visit this site. Gigiscupcakes.com only uses a cookie to identify one unique visitor from another visitor during a particular session. A session is the period of time a unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information during the enrollment process. This enables the visitor to input their information once and have the information appear later during the enrollment process. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor's computer as soon as they close their browser.c) Third Party LinksThis Web site may contain links to third party Websites that are not controlled by Gigiscupcakes.com. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that Gigiscupcakes.com is not responsible for the content of third party Web sites.d) Changes in Our Privacy PolicyWe reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes.10. CUPCAKE FLAVOURSThere are choices of flavours for the cupcakes:1. Vanilla2. Lemon3. Orange4. Rose 5. Chocolate6. Coffee7. Almond 8. Coconut11. GIFT WRAPPINGIf your cupcakes are a present for somebody, we also offer a gift-wrapping and message service. This includes ribbon and a card with your own personalized message. Gift-wrapping is available for RM8.50 per box; just let us know at the time of ordering.

2.7 VALUE ADDED SERVICE

Our wedding cupcakes are available in an array of flavourswith exquisite wedding designs custom made, just for you. Our colour matching service means your cakes will be perfectly co-ordinated with your bridesmaids, flowers or theme. It is like Dulux, only tastier!Heck out our Galleryfor a few design examples to get you started.Stack your cupcakes high on towering tiers or box individually for your guests to take away a sweet moment of wedding bliss in all it is decorative glory. Long gone are the days when your guests is been sent away with a boring bit of cake in a napkin! Our customers speak so highly of our cakes we are sure you will feel the same way.Simple cupcakes start from just RM1.00 each for example with swirl frosting and glitter or sprinkles. Decorations custom made to fit your colour scheme start from RM2.50 each. Handmade roses are RM3.00 each.PleaseContact Usfor an exact quote or to arrange a design consultation.a) Top CakesEven with your super original cupcake wedding, we still appreciate the importance of tradition and are happy to supply individual standard cutting cakes for the top tier of the stand. These traditional wedding cakes are available in vanilla or chocolate sponge and areiced in smooth fondant, which can be decorated in keeping with the design and theme of your cupcakes.Simple cutting cakes with ribbon start at RM60.00, with additional decorations from RM68.00.There a few reasons to go the gourmet way for your weddingi. We NEVER make cupcakes sooner than the day before your wedding to ensure maximum freshness.

ii. Ingredients matter. We use the best, which makes our cupcakes the best too.iii. We believe in our cupcakes and therefore offer a free sample service when you place your order with us.iv. We take the stress away from you and liaise with your venue directly to arrange delivery and set up.v. We are total, utter perfectionists. In addition, your cupcakes will be just that.vi. Stands & Deliveryplease see ourStandspage for more details on hiring.We also offer a personal set up and delivery service within 120 kilometers. Please supply us with your venue postcode when enquiring for an exact delivery cost.b) Buy Cupcake KitsIf you fancy baking your own cupcakes, our Cupcake Kits contain everything you need to get started with the tastiest hobby around! Get professional materials and all those tricky to find items all wrapped up in one pretty package. You will also receive an instruction leaflet with tips and tricks on how to use all the items in your kit.

Each Cupcake Kit comes packaged in its own gift bag making it a perfect present too.Cupcake Kits contains the following items:i. 50 of our high-quality coloured cupcake cases that do not go see through when you bake!ii. Perfect Swirls Piping Nozzleiii. 6 Icing piping bagsiv. 25g Pot of pink paste colouringv. 25g pot of blue paste colouringvi. 25g pot of yellow paste colouringvii. 2g pot of lustre dustviii. Pot of Edible Glueix. 200g pack of white sugar florist paste for making decorations

The kits cost RM80.00 plus RM12.00 postage.Contact usnow to order your very own cupcake kit!c) The *Original* Cupcake CourseThe *Original* Chelmsford Cupcake Course.a) Come and learn from a professional baker with vast experienceb) Small classes of 4 people so you get the very best attentionc) Gigi Cupcake taste sampling session!d) 10% discount off our future courses to *Original* Cupcake Course attendeesd) Course InformationClasses are a daylong intensive course starting at 10:15am and wrapping up by around 3:30pm. Classes are hold in the house itself. Lunch is been provided with refreshments throughout the day.

e) PricesCourses areRM600.00for weekdays andRM800.00 for weekends. This includes all sugar craft materials, recipe sheets, your free cupcake started kit, all baking ingredients, and lunch/refreshments and of course, your dozen beautifully baked and decorated cupcakes to take home. There are also available to purchase after the class are our high quality coloured cupcake cases. Alternatively, why not invest in one of our fantasticUltimateCupcake Kitsand start baking again as soon as you get home?

f) How to BookWe do not take bookings over the telephone so pleaseemailusto request a course booking form. There are details of how to pay in the course booking form. Please email if you require dates further into the future.Note places on the courses are not held until actual payment is received.The Web site is updated regularly but it is advisable to email and check your chosen date is still available before sending payment.g) Course Contenti. Baking a dozen of your own cupcakes The Basicsii. Cupcake Recipes & interesting recipe variationsiii. Perfect cupcakes EVERY time Tips & Tricksiv. Icing Techniques including colouring and flavouringv. How to make Buttercream Icingvi. Piping perfect buttercream swirlsvii. How to ice cupcakes with Fondant Icingviii. Introduction to sugarcraft how to work with special sugarcraft productsix. Sugarcraft tools and techniquesx. How to embellish cupcake decorationsxi. Edible paintingxii. Making sugar decorationsxiii. Flower modeling

xiv. How to make beautiful handmade rosesxv. Troubleshoot your cupcake problems with an experienced baker plus handy hints along the way.h) Next Courses DatesNew dates are added frequently so do check back from time to timei. Monday 13th December *Christmas Cupcakes* FULLii. Thursday 16th December 1 space left!iii. Friday 17th December 3 spaces leftiv. Monday 10th January Spacesv. Thursday 13th January Spacesvi. Saturday 15th January 2 spaces leftvii. Wednesday 19th January 2 spaces leftviii. Thursday 27th January Spacesix. Tuesday 1st March Spacesi) **NEW** Cupcake Course Gift VouchersThe cupcake course gift vouchers make a unique and thoughtful gift that is guaranteed to please! Gift vouchers can be purchased by emailing to info@gigiscupcakes.com.my. Vouchers are valid for 6 months and can be used by the recipient to book a date that is suitable for them. (Vouchers are RM60.00 for weekdays, if the recipient would like to attend on a weekend a RM15 supplement will be charged either to you in advance or to them on booking.) In the event of cancellations and no shows no refunds will be given. Cancellations requiring rescheduled days may be possible via another cancellation, but only at a days notice if a place on a course is free the following day. This cannot be guaranteed however as courses usually fill up in advance.j) Buy Cupcake CasesCupcake cases are available to purchase by course attendees at the end of the day or customers purchasing a cupcake kit (the kit includes 50 cases of your choice already.)Our muffin sized Swedish greaseproof cases are made from very high quality paper that does not fade, go greasy or see-through after baking thus retaining all their vibrancy of colour as you see them here.

There is top quality of cases with range ofRM10.00for 50.

k) ContactWe love a good old chin wag, especially if its about cake.To place an order for cupcakes, book a place on a course, or to order cupcake vouchers, give us a call on +6012 4528398 (from 9am to 6pm only please) or email details of your order to info@gigiscupcakes.com.my.If you have a question, have you checked ourFAQfirst to see if your question is answered there already?

Feel free to drop us a line if you are not sure what you want, or if you already have an idea that you need bringing to life!info@gigiscupcakes.com.my H/P : +6012 452 8398OFF: +605 265 2919

l) Frequently Asked Questions (FAQ)

i. How do I place an order?Just send us an email to info@gigiscupcakes.com.mystating what you would like, quantity, and when and where they are to be delivered. Alternatively you can give us a call on 05265 2919.ii. What payment methods do you accept?We send invoices via Paypal online. If you dont have a paypal account you can still pay the invoice using any credit or debit card. You can also pay by regular bank transfer if you prefer, or by sending a cheque if there is enough time.iii. How far in advance do I need to order?For regular orders we like to have at least 3 working days notice. For larger orders and weddings it is advisable to book in advance as once the day is gone its gone! For wedding orders we take a RM150.00 deposit to secure the day for you with the balance being paid a month before the big day.iv. Where do you deliver?Anywhere in Perak, southern that is Kuala Lumpur and Selangor, and up to northern of Penang and Kedah by overnight courier. Please see ourdelivery pagefor prices in the website. v. When do you send your cupcakes out?We dispatch cupcakes Monday to Thursday. Your cupcakes will always be baked fresh to order.vi. What days do you deliver?On Tuesdays, Wednesdays, Thursdays and Fridays. To ensure maximum freshness of the cakes we dont tend to do courier deliveries on a Monday as this would mean the cupcakes were sent out on the previous Friday. All orders will need to be signed for.vii. Can you deliver at weekends?Yes, if you are having a large event such as a wedding and using our personal set up and delivery service.viii. How are they packaged?Cupcakes are sent in sturdy bakery boxes, with compartmentalized holders for each one to ensure they dont slide around.ix. What size are your cupcakes?Standard cupcakes are quite a bit bigger than your old school fairy cakes, measuring around 7cm across and about 7cm high when decorated. Mini cupcakes measure around 4cm across and 4cm high when decorated.x. How long do cupcakes keep?In the rare occurrence that Gigis cupcakes are not gobbled up right away, you can keep them in their box and theyll be good for at least a couple of days. Transfer them to an airtight container and youll get a day or two more. We dont use preservatives that would exist in shop bought cupcakes so basically you can expect them to last as long as any home baked cake. Be sure not to put fondant iced cupcakes or cupcakes with fondant decorations in the fridge as this will melt them!xi. What is the minimum order?The minimum order is 6 cupcakes, also known as a half a dozen! Minimum order for mini cupcakes is 36. Minimum order for weddings is 100 cupcakes.xii. Can I order an odd number of cupcakes?All orders being sent by courier must be in multiples of 6 or 12. However, for large orders and events over 60 cupcakes where you are using our personal delivery and set up service, orders can be any number and need not be an exact multiple of 12.xiii. Do you hire out cupcake stands?Yes, we have a silver wire cupcake stand that holds 23 cupcakes and for weddings and large events larger tasteful tiered clear acrylic cupcake stands holding up to 100 cupcakes. We also have retro styled black or white mid-sized stands ideal for any occasion. Please see ourGallerypage for more details.xiv. I like a particular cake, but I want a different decoration, can I change it?Of course! Feel free to mix and match our decorations. We can also change the colours for you too. Just ask us to give you a quote for any bespoke requirements.xv. Can I have a different coloured cake case?Absolutely you can. Just let us know when you order if you would like to change the colour of your cake cases. You can see our massive range of caseshere. We can also coordinate the decorations for you too.xvi. I want to order a large number of cupcakes for my wedding, can I try before I buy?Or course; just tell us what youre thinking. See ourSamplespage for more details.xvii. Do your cakes contain nuts?Whilst our menu cupcakes do not contain actual nuts, there may be nuts in our kitchens from time to time so cannot guarantee totally nut free for those with a very sensitive allergy.xviii. I want to make cupcakes like yours! How do I do that?Our courses will show you everything you need to know to create wonderful quirky cupcakes of your own. See ourcoursespage for more details. Courses are RM600 per day (RM850 at weekends).

Terms & Conditions:1. In the event of cancellations and no shows no refunds will be given. Cancellations requiring rescheduled days may be possible via another cancellation, but only at a days notice if a place on a course is free the following day. This cannot be guaranteed however as courses usually fill up in advance.2. If for unforeseeable reasons we have to postpone or cancel a course, you will be offered the choice of a full refund or to book one of the other dates available.3. Attendees wishing to amend the date of their course must do so with at least one months notice before their original course date, and will incur and admin fee of RM50 per person.

4. All content on Gigi Cupcakes website is the intellectual property of the Gigi Cupcake. By attending a course with The Gigi Cupcake, you agree not to copy or imitate this content for your own commercial purposes following the course. This includes The Gigi Cupcake cake designs and courses

All said and done, I think that e commerce is a great way to start businesses. Moreover, it is a great addition to any business-marketing plan. It does not have to be a major investment, and for the right personality, it can be a lot of fun. Just be real and transparent.3. CONCLUSION

Starting a business is not an easy task BUT applying e-commerce in the business will lead to a successful business. There are a lot of things to consider that are interrelated with each other and so each must be given the right attention for the business to succeed. This same principle remains true to starting a cupcake business through e-commerce.Cakes is seemed to be like a staple food in almost every special occasion. For many years, it has been a symbol for celebration and happy events. One of the breeds of the traditional cakes that have been in the market since then is the cupcakes.

In starting a cupcake business, the first thing you need to be sure of is the recipe. The recipe should be competitive enough that even without aesthetics will guarantee sales for you. It is better to try different recipes until you come up with the taste that passed your criteria or best cater the taste concept you would want to deliver.

Next is to incorporate uniqueness to your cupcakes. Think of something that will make your products stand out in the competition. What will define or make your cupcakes distinct in the market that will make the customers prefer your cupcakes to the other?

It will be helpful to select a distinct target market. Like making your cupcakes sugar-free, for example, to make it more appealing to health conscious customers. This is a way of creating first impression or on how you would want to be popular or known of. However, later in your operation, you may gradually offer more varieties of cupcakes to get the other market segments.

Marketing is a very important aspect in starting the

Cupcake Store" cupcake business. To initialize letting your prospective customers aware of your product, make sample cupcakes and start distributing it. Start with local businesses such as bakeries in the community. They might get interested on making you one of their suppliers for cupcakes. Attending trade fairs may also increase the popularity of your product.

Before distributing samples of your cupcakes, make the costing by listing the amount you have spent on the ingredients and how much you have paid for the labor. Add a reasonable mark up for it and that will be the price of your cupcakes.

It is also equally important to study the demand for cupcakes. Forecasting demand will help you on determining where your product will most likely to be in demand.

Putting up a business is not an easy task. But with the determination, the skills, and the right attitude towards business, you can be certain of success.Summary: With the continuous reinvention and integration of usage, cupcakes are getting in demand replacing and or complimenting the traditional cake in many occasions such as weddings and birthdays.4. REFERENCE

1. Hello cupcake: Irresistibly Playful Creations Anyone Can Make by Alan Richardson and Karen Tack. Pub. Date: April 20082. Cupcakes: Luscious bakeshop favorites from your home kitchen by Shelly Kaldunski. Pub. Date: September 20103. Betty Crocker Just Cupcakes: 100 Recipes for the Way You Really Cook (Betty Crocker Books). Pub. Date: August 20104. Cupcake Magic: Little Cakes with Attitude by Kate Shirazi. Pub. Date: May 20095. Little Cakes from the Whimsical Bakehouse: Cupcakes, Small Cakes, Muffins, and Other Mini Treats by Kaye Hansen and Liv Hansen. Pub. Date: June 20085. APPENDICES

Appendix 4: Varieties of Cupcakes on Display

Appendix 5: More Varieties of Cupcakes on Display

Appendix 6: Cupcakes for Delivery

Appendix 7: Cupcakes for Wedding Delivery

Appendix 8: Cupcakes Delivery for Small Occasion or Birthday Parties

Appendix 9: Cupcakes Delivery for Special Occasion

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