Dimensions of Quality

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Gain from the Power of Lean Six Sigma – MOOCBy Nilakantasrinivasan

Assignment Submission of : Smriti Sahu

Product or Service Selected : Coking Coal for Steel Industry

All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2

Performance

Features

Conformance

Dimensions of Quality

Reliability

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• Composition of coal• Mineral content

Coking coal, also known as metallurgical coal, is used to create coke, one of the key irreplaceable inputs for the production of steel. Coke is produced by heating coking coals in a coke oven in a reducing atmosphere.

• Percentage of carbon in coal• Coal blend for coking• Low sulphur and phosphorous contents• Size of coke

• Quality of coke delivered

• Quality of coke as per norms

Experience

Aesthetics

Dimensions of Quality

Durability

Service

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• Coke strength• Storage life

• On-time delivery• Delivering quality coke as per requirement

• Delivering as per MoU with customer • Attending customer complaints on time• Keeping the quality & size of coke in check

• Size of coke