Assessment of the CIO Landscape

Theresa Rowe | March 15, 2010

Chief Information Officer

Oakland University

AGENDA

CIOs discussion on list and meetings Current challenges Discussion

CIO LIST: WHAT ARE WE TALKING ABOUT? Product selection and product cost optimization Facilities, access controls, new builds,

sustainability Security, risk and compliance Governance issues IT as a business… or not

PRODUCT SELECTION

Software, efficiency, new features Software as a service, cloud services Open / community source Vendors eBooks

DISCUSSION ON CAMPUS: BUDGET

Budget cuts - This year, your budget cut is:

A. No, our IT budget has not been cut.

B. Yes, our IT budget has been cut by < 5%.

C. Yes, our IT budget has been cut by 5-10%.

D. Yes, our IT budget has been cut by 10-20%.

E. Yes, our IT budget has been cut by > 20%.

DISCUSSION ON CAMPUS: BUDGET

Budget cuts – Over the past 3 years, your cumulative budget cut experience is:

A. No, our IT budget has not been cut.

B. Yes, our IT budget has been cut by < 5%.

C. Yes, our IT budget has been cut by 5-10%.

D. Yes, our IT budget has been cut by 10-20%.

E. Yes, our IT budget has been cut by > 20%.

STAGING CUTS OVER TIME: ROUND 1

Opportunities to redefine and reorganize Eliminate some fluff Turn off what you didn’t want to keep anyways

STAGING CUTS OVER TIME: ROUND 2

Defensive maneuvers Centralization versus decentralization Consolidation Operational and service eliminations Charge-back strategies

STAGING CUTS OVER TIME: ROUND 3

Redefining the central IT organization Least the organization can be to maintain

operations Rethinking core and essential services

PRIORITIZATION OF CUTS

What is your top priority among the following alternatives for budget cuts?A. Delay the new: delay new services, features

B. Focus on hardware: virtualization, consolidation, extend refresh cycle

C. Eliminate or reduce existing services, shrink, charge-back

D. Right-sourcing: vendor-supported low-cost services (Gmail) or open-source solutions

E. Review personnel: eliminate or freeze positions, training

EXTERNAL FORCES

Google impact – redefines service limits Consumerization – unlimited devices, unlimited

choices, unlimited buyers Vendor constraints - caught in the middle of

product battles Google & Apple Oracle & VMWare Blackboard and D2Learn

UNDERLYING THEMES

What do we internally source and what do we externally source

Can we continue to own the sourcing decision Brokering IT Cost related to budget and budget cuts Appropriateness of the language of business and

return on investment

PHILOSOPHICAL

Avoiding budget-cut paralysis Avoiding a fossilized culture Retaining the top talent (avoid lazy/loser

management) Ongoing vulnerability to disruption Tolerate ambiguity!

HOPEFULNESS

How hopeful are you for the future?

A. Excited for the challenge, like racing the America’s Cup race

B. Strong winds, strong sails, staying the course

C. Forlorn and given up in the doldrums

D. Shipwrecked!

DISCUSSION

Tell us about your current budget challenges. Are you changing or discontinuing services or

product selection? How are external forces affecting your

organization? Tell us about governance: state organizations,

boards, and university leadership.

BREAK DISCUSSION QUESTION:DISRUPTION IN THE FORCE What evidence have you seen of permanent

change in your organization? What are the disruptions? What effect will the disruptions have on your

operation and organization? What do you want to do about it?

THANK YOU