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ASSERTIVE MEETING REQUIREMENTS

GROUP LOGISTICS

1. Work out the meeting in your group

2.

Assume the meeting to be virtualteleconference and not video conference

3. Each group to have one receiver and many speakers

4. The receiver could be a client / external party or a manager.

5. The rest of the group is to assume that they are team members / members of the

same department / members working together on a project.

6. Nominate a call coordinatorwill handle greeting, small talk, transitions in between

topics, signal end, verbal minutes, close2 /3 people in the group can share this

responsibility

WORK TOPICS

The meeting will essentially have two points of discussion - Refusing a timeline request /

Saying No, Disagreement with a view - Both these topics can be shared again by 2/3

members

Some communication pointers on what each topic can cover:

Saying No or Refusing a request

Saying No or Refusing a request to deliver by a certain requested date. You need to

negotiate for some additional time.

You can follow a logic path of:

1. Purpose statement

2. Empathy

3. Negative bridge + Negative softener

4. Credible, Concrete Reason for decline

5. Positive Suggestion of possibility to make up the no

6.

Time commitment to suggestion7. Check question

Disagreeing with a view

Disagreeing with the receivers view on some matter - Assume that the view has been

communicated to you in the past and you have analyzed the feasibility and you feel it is not

a good option.

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You can follow a logic path of:

1. Purpose statement

2. Acknowledge the view

3. Softener for disagreement

4. Reason for disagreement

5. Your view / opinion

6. Credible, Concrete Explanation to back your view

7. Positive Suggestion

8. Check question

ASSERTIVE SKILLS

The meeting to incorporate the following assertive skills:

1.

Agendaplease write it out

2. Conversation Structuregreeting, small talk, bridge, topic 1, transition, topic 2, signal

end, verbal minutes, close - refer handout

3. Purpose statementbackground context + intentrefer handout

4. Verbal minutestopic, decision, action by who and by whenrefer handout

5. Speaking gluecohesive devices, signposting, transitions - refer handout

6. Clarity checklistlist in handout

7. Concrete wordsrefer handout

8. Care words / Avoid put off wordsrefer handout

9. Build in some responses from the receiver

10.Clarifiersbuild at least one from either the speaker or receiver

11.Listening acknowledgements - refer handout to chart

I am putting aside the whole of the Tuesday morning session to do these mock meetings.

However, only groups that are prepared will carry out the meeting. I will not allow talking

and noise while groups are presenting.