ASQ Milwaukee Section June 16, 2014

ASQ Milwaukee Section June 16, 2014

What is Emotional Intelligence and How Can it Help Me Achieve Success as a

Professional? Presented by:

Julie M. Kowalski Of

Spizzerinctum Group LLC [email protected]

262-993-4883

Julie Kowalski 262-993-4883 [email protected]

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Just What Is Emotional Intelligence?

A new yardstick

for

evaluating how well we handle ourselves and each other!


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“Some people just get along with others, respond carefully even in the face of challenge, and truly connect with people. They are proactive, balanced, operate with integrity, and have great insight into themselves and others. All these come from a set of skills called emotional intelligence, or EQ.” Source: Sixseconds


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The Business Case for Emotional Intelligence:

Competency research in over 200 companies and organizations worldwide suggests that about one-third of performance difference (top versus bottom performer) is due to technical skill and cognitive ability while two-thirds is due to emotional competence


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The Business Case for Emotional Intelligence:

Research by the Center for Creative Leadership has found that the primary causes of derailment in executives involve deficits in emotional competence. The three primary ones are:

1. Difficulty in handling change2. Not being able to work well in a team3. Poor interpersonal relations


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Emotional Intelligence

So exactly what is EI?

Emotional Intelligence is:

Self-awareness & self expression Social-awareness & interaction Emotional control /stress management Change management/ adaptability General Mood & self-motivation


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Emotional Intelligence is: - Continued

Ability to persist in the face of difficulty Ability to get along well with colleagues and

subordinates Causal attribution people make when confronted with

failure or setbacks Optimists tend to make specific, temporary, external

causal attributions while pessimists make global, permanent, internal attributions


Competencies


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Self AwarenessEmotional awarenessAccurate self assessmentSelf confidence

Self ManagementSelf controlTrustworthinessConscientiousnessAdaptabilitySelf motivation / drive

Social AwarenessEmpathyOrganizational awarenessSeeing others clearlyEmotional boundariesOptimismService orientation

Relationship ManagementBuilding bondsRelationship with boss & stakeholdersDeveloping othersTelling the truthCommitmentCollaboration & cooperation


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Self AwarenessThe first building block of EI

• What are YOUR emotional outbreaks: Inappropriate humor? Use of sarcasm? Passive aggressive behavior? Procrastination? Stubbornness? Playing the victim, hostility?


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Skill Building Exercise

Complete the Emotional Intelligence Assessment


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EI Assessment Rate yourself on a scale of 1 (not at all like me) to 5 (very much like me) on

each item then total your responses. Source: Sally Starbuck Stamp, BSN, MC

_____ 1. I stay relaxed and composed under pressure.

_____ 2. I can identify negative feelings without becoming distressed.

_____ 3. I stay focused (not lost in unimportant details or procrastination) in getting a job done.

_____ 4. I freely admit to making mistakes.

_____ 5. I am sensitive to other people’s emotions and moods.

_____ 6. I can receive feedback or criticism without becoming defensive.

_____ 7. I calm myself quickly when I get angry or upset.

_____ 8. I communicate my needs and feelings honestly.

_____ 9. I can pull myself together quickly after a setback.

_____ 10. I am aware of how my behavior impacts others.

_____ 11. I pay attention and listen without jumping to conclusions.

_____ 12. I take regular time out (monthly or quarterly) to reflect on my core purpose and vision for how I want to live my life.SCORING KEY:

45-54 Congratulations! You have very high emotional intelligence.

35-44 You have slightly above average EI with some room to grow.

25-34 You have below average EI. Try starting your new journey by increasing your self-awareness.


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Self AwarenessThe first building block of EI

An Accurate Self-Assessment Aware of strengths and weaknesses Open to candid feedback, new perspectives,

continuous learning and self development Able to show a sense of humor and perspective about

themselves Presents self with self assurance Can voice views that are unpopular and go out on a

limb for what is right Is decisive, able to make sound decisions despite

uncertainties and pressures


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Self-Management

Self control is the ability to remain composed in spite of our emotional state

Ability to exercise control over both negative and positive emotions

Avoid emotional breakdowns• Angry tirades• Door slamming• Email letter bomb• Withdrawal• Holding grudges / getting even


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Social-Awareness

Empathy (the ability to understand and relate to the emotions of others) is one of the most important competencies of social awareness

The ability to read the spoken & unspoken thoughts &

feelings of othersThe ability to appreciate the thoughts & feelings of othersCapacity to respect and value people who have different thoughts / ideas / backgrounds / cultures


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Social-Awareness

As Humans we are naturally selfish and self-oriented. It is unnatural to think of others first. Thus we have to PRACTICE listening without judgment and thinking that others may know more than us or have a better idea than us! Let others speak Maintain eye contact Give the speaker your full attention (no multi-tasking) Playback and summarizeOrient yourself to how you would feel if you experienced what they are experiencing Suspend Judgment! Remove filters / biases


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Relationship ManagementUsing our emotional understanding of others to build relationships with them!

Relationship Management Competencies Inspiration Influence Being trustworthy Developing others Change catalyst Conflict management Teamwork and collaboration


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Relationship Management

97% of employees surveyed said they could be more productive;

49% said they could increase productivity by 50% or more. Source: Joshua Freedman and Carina Fiedeldey-Van Dijk, Ph.D., 2003,

The affect (emotional behavior) of the leaders plays a major role in team

performance.


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THANK YOU

Thank you for allowing me the privilege of spending this time with you!

It certainly has certainly been my pleasure!

Please do not hesitate to call me if I can be of assistance to you, your company, or other professional associations to which you belong.

I would be honored to talk to you. I am always willing to brainstorm, learn, and share with others!

Spizzerinctum Group LLC Energy Enthusiasm Success


ASQ Milwaukee Section June 16, 2014

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