Aspire Vertical Markets

Executive Suite Solution

Executive Suite Solution

Executive Suite

IP Telephone support- Work from anywhere

Connect to the office telephone system from anywhere

Work from home or from Starbucks

- Use NEC IP Telephone or softphone (computer software) (Future) to place or receive calls

- IP telephone becomes an extension on the telephone system with its own extension number

- Requires IP network connection and interface card

Executive Suite

Voice Mail- Voice Mail and Auto Attendant provide a

“corporate image”

- May configure Auto Attendant to answer incoming calls

- Busy or unanswered calls are sent to Voice Mail to record a message

Executive Suite

Auto Attendant – a Voice Mail Feature- Answers incoming calls

- Plays company greeting and give guidance to the caller

- Offers company directory to assist caller

- Directs the call to the appropriate department or extension

- Flexible Call handling may be preprogrammed or based on Caller ID and DNIS

Executive Suite

Advanced Voice Mail Features- Universal Desktop Messaging

A feature of some NEC Voice Mail systems Provides management of Voice Mail, e-mail and fax Integrates with E-Mail software for easy control of

voice messages- Playback

- Annotate

- Forward to a co-worker

- Delete

- Message Notification Visual Message Waiting indication on the telephone VM calls locally or off premise to announce a message

Executive Suite

Caller ID- Requires Caller ID service from telephone

company

- Caller ID information displayed on telephone See who is calling before answering Use Redirect key to send call to operator or voice mail

- May include both Telephone Number and Name

- Can be used by connected computer to display patient information (Screen Pop) from a database

- Caller information passed with the call as it is transferred

Executive Suite

Station Message Detail Reporting (SMDR)- Included in every telephone system

- Provides a record of telephone activity

- Provides information to manage and control telephone usage costs

- Call Record includes user, trunk used, number dialed, user entered account codes, start time and call duration

Executive Suite

Optional Ultra CallAnalyst software- Collects and analyzes SMDR data

- Creates reports based on department, extension or line usage

- Allocate telephone costs to users of this resource

- Generates bills for telephone usage

Executive Suite

Analog Ports for Analog Devices- For Fax or Modem

Analog Device Connection (PGDAD)- Connections for Music / Message on Hold source

- Connection for analog recording devices

Executive Suite

Flexible Day-Night Service patterns- Day-Night Service determine how calls are

handled Activate different answering patterns

- Ring the operators extension during business hours on week days

- Send calls to Voice Mail with message that gives normal office hours or how to contact in an emergency at other times

- Enable Night Ringing

- Assign different Day-Night Service to different extension groups (different tenants)

- Different Service may be activated by extension user

Executive Suite

Easy to use Digital Telephones- Prime Line

Just pickup the handset and dial to make a call

- Ring Line Preference Just pick up the handset to answer a ringing call

- One-Touch keys Most features require only One-Touch

- Handsfree in every telephone Speakerphone not required

- Display informs and guides user through operations

Executive Suite

User convenience features- Softkeys provide user guidance – makes feature

use easier

- Directory Dialing – search on screen directory for name

- Call Log Display Shows Missed Calls (requires Caller ID) Shows Dialed Calls

- Call Announce Options Voice Announce with Handsfree Answer Voice Over to busy telephone Ringing telephone

Executive Suite

Speakerphone (built-in)

Full Duplex Speakerphone (optional)- Eliminates voice clipping common in switched

speakerphones

- More “life like” conversations

Executive Suite

Group Listen- Allow others in office to hear both sides of

telephone conversation

- Speakerphone is not on during Group Listen so others are not heard by outside party

Microphone Cutoff- Turns off microphone allowing user to speak

without being heard by outside party

Executive Suite

Conference Call- Connect others to you telephone call

- Reduce need to make many calls

- No need to gather participants together in one room

Conference SPLIT- While in 3-way Conference, speak to parties

individually

Executive Suite

Conversation Record- Record important conversations for future reference

- Optional recording methods Store conversation in Voice Mail Use PGDAD box with attached recording device VSR (Voice Security Recorder) connects to PC for storage

Call Forward Off-Premise- Redirect unanswered calls to home office or cell

phone

- Redirect calls to IP Telephone extension – wherever it may be

Executive Suite

E911 compatible (Enhanced 911)- Calls 911 Service Bureau and sends extension

number to identify location of problem

- Requires ISDN or CAMA trunk

- Compatible with 3rd party CAMA interface box 911 Priority – Always connects to E911

Service Bureau overriding other calls if necessary

Easy to use – no need to press line key or dial trunk access code – just dial 911

Sounds alarm and displays message at operator telephone or designated telephones